Reviews

Review Details

• Review fromNicholas R

  Date: 08/27/2024

  1 star
  Horrible customer service they arent allowed to do anything. theyre very sneaky. Try to close your account. There is all kinds of fees that are involved they have zero customer service they offer no solutions to problems. They take you through all kinds of phone prompts. Just getting to your account trading is horrendous. Their app I think was designed by a 12 year old as a school project.

• Review fromjoey r

  Date: 04/12/2024

  1 star

  joey r

  Date: 04/12/2024

  Problems: poor accounting & poor customer service. In each of the last four years I received a 1099C-corrected (combined tax form for dividends, interest, etc.). It's always the same error. This has caused me to file an amended tax return, wasting time and resources. I can understand one error, but the same error every year??? I sent an e-mail to Ally Invest Support on March 30, 2024, asking for either compensation for my time or coverage of a local tax preparer. They replied, "Thank you for contacting Ally Invest. This email is to confirm that we have received your communication. An Ally Invest representative will review your request and send you a response within 1 to 2 business days." I also called Support and said the same thing. They have not responded with any remedy as of today (04/12/24). I see no option but to change brokers; I'd kick myself if I let this happen to me again.

  Ally Invest Group Inc

  Date: 04/24/2024

  Reference ID: ****** Dear *********************:Thank you for contacting Ally Invest.In support of our commitment to quality, your Better Business Bureau review regarding your corrected 1099-B was received on April 13, 2024, and forwarded to Executive Customer Relations for review. We appreciate the opportunity to respond to your concern.During the interaction, you inquired about your corrected 1099-B for Tax Year 2023. On the cover page for your 1099-B, the following important year end message is provided: If you own Mutual ****************** Trusts (REITS), REMIC Securities or certain fixed investment trusts (WHFITs), income distributions may be reclassified by the issuer after the original 1099 is sent. If you hold these securities or another security that is subject to a reclassification event, you may receive a corrected Form 1099. Dividends and distributions from **************** (BGS) were subject to a reclassification event. If you receive dividends or distributions from BGS in the future, then it is likely you will receive a corrected 1099-B if our clearing firm, ************************* has not received the reclassification of dividends and distributions from the company at the time your original 1099-B is generated. We are unable to accommodate your request for compensation in accordance with our Ally Invest Securities Customer Agreement. You can view our Customer Agreement at:********************************************************************************** We are continuously working to improve our client experience by listening to our clients feedback, understanding their investment needs, and implementing new ideas. Your experience and feedback have been shared with our management team, who will use the information to improve the process. We regret any inconvenience or frustration you may have experienced. If you have any further questions or need assistance in the future, you may contact us via **************************************** through the Live Chat link on our website, or by phone at ************. We are here for you 24/7.Sincerely,***** Executive Customer Relations Ally ******************** P.O. Box *****, *********, ** ***** **************

• Review from'Disabled' Doug P

  Date: 12/19/2023

  1 star

  'Disabled' Doug P

  Date: 12/19/2023

  Close the business! I'm a disbaled person here in ********** that attempted to track a $2900 check issued last week and couldn't get answers other than my account is "under review" and they couldn't help mr. 112/19 "****". Then, after calling back to close the account and get a much-needed 10k, I was told by "Perpual" that I couldn't! In both cases, I asked for a Supervisor or Manager and they refused. So, now, less than a week before Christmas, I have none of my money that Ally is holding and I have bills now that I can't pay! *************************, Age 68, **********, **, HELP!

  Ally Invest Group Inc

  Date: 01/05/2024

  Reference ID: ****** Dear *************************:Thank you for contacting Ally Invest.In support of our commitment to quality, your Better Business Bureau review was received on December 20, 2023, and forwarded to Executive Customer Relations for review. We appreciate the opportunity to respond to your concern.At Ally Invest, we take the security of our clients personal and account information very seriously. Each time you contact ************** you must be fully verified before we are able to release account-specific information. The verification process has been established to prevent unauthorized access or fraudulent access to your account. To verify your identity, you must contact ************* at the number below.We regret any inconvenience or frustration you may have experienced. If you have any further questions or need assistance in the future, you may contact us via **************************************** through the Live Chat link on our website, or by phone at ************. We are here for you 24/7.*********,***** Executive Customer Relations Ally ******************** P.O. Box *****, *********, ** ***** ************** The content of all messages is subject to access, review, archival and disclosure by Ally Invest system and compliance administrators. System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other issues. Ally Invest Securities LLC and its associates do not accept instructions to affect securities transactions or funds transfers via email. Securities products and services offered through Ally Invest Securities LLC, member FINRA / SIPC. For background on Ally Invest Securities go to FINRAs BrokerCheck. ******** services offered through Ally Invest ************** a registered investment adviser. View disclosures. Ally Invest Advisors and Ally Invest Securities are wholly owned subsidiaries of ******************* Securities products are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE. If you have questions about this information, please contact ** at **************************************** Ally Invest Group Inc. | PO Box *****, *********, ** ***** ******************* 2023. All rights reserved. Ally Email Identifier: ref:!00D3006k37.!5004Q02rUo1a:ref

• Review fromMatthew F

  Date: 07/17/2023

  1 star
  Ally loaned out shares, causing me a $8000 tax bill due to payment in lieu of dividends vs qualified dividends. cost me way more than the bonus and any money saved with $0 commission investing. stay away

• Review fromEd S

  Date: 07/04/2023

  1 star
  There are much better platforms to trade. They overcharge for margin fees. The platform is not as user friendly as other competitors.

• Review fromedgar r

  Date: 11/03/2022

  1 star
  I opened an account in March 2022 based on an email that indicated I'd get a promotion. In checking late October 2022 I saw only my initial deposit. I called and after saying that I did answer a promotion was told after ***** minutes that I did not qualify because I am not on their limited list of email recipients ... I have a work mail and two personal emails. I recall I replied to an email I was sent since there is no other way I would have pursed this ... I assume this was on personal email. In any case I ultimately closed my account as they wanted me to sen since they said to resolve this I needed to send them the original email from over 6 months ago. I have emails that the account was opened, etc., but I so not keep solicitation emails, especially as subsequent step seemed to be completed and were moving along. BE WARY ABOUT ALLY IF YOU RESPOND TO PROMOTIONS ... will be discouraging anyone I can from dealing with ALLY going froward.

• Review fromCJ L

  Date: 06/21/2022

  1 star
  When another bank stop handling *** accounts I moved my funds into a self directed account with Ally Invest. After steadily adding more funds to the account I realized that I had opened the wrong kind of account for my goals. I opened another account with ********* and attempted to transfer the funds. Ally Invest couldn't seem to process my transfer to *********. After weeks of frustration, I opened an account with another bank and started the process of transferring my funds to that bank. It took 3 months, 7 calls to Ally Invest, and $100 in fees to get my funds to the new bank. ********** Invest claimed that my transfer needed some medallion signature. Come to find out Ally Invest provides the medallion signature so why would they reject the transfer for the other bank. Then they rejected the transfer without any reason given to me or the bank. Throughout this entire process the only form of communication that I received from Ally was me calling to find out what was going on. They weren't even updating their log of my calls to keep the next agent abreast of the situation. Them playing around with my money for months caused me to miss out on returns on my investment and they had the audacity to charge me fees for taking my money to another bank. This lack of communication, slow processing of documents, and poor customer service has lead me to rate Ally ******************** and ********* negatively.