ComplaintsforHusqvarna Professional Products, Inc.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a husqvarna chainsaw (that I wish I never bought) I bought a year ago. It WILL NOT turn-over and start. I have followed the starting instructions, it has gas, but no matter how many times I pull the rope the engine WILL NOT start! All it does is sputter and die. I spent 45 minutes trying to start this today to no avail! I pulled on the rope over 200 times! It sputtered and died over 50 times! It will not start - it is defective! I was told by others that husqvarna was a reputable brand and I now wish I had never spent over $300 buying this low quality piece of junk. I should be able to simply follow the instructions and pull the rope a few times and it should start up and stay running continueously like it is supposed to but it will not even start! I would take this piece of junk back to get my money back but since I purchased it a year ago the store will not take it back. I only started it once before a year ago and it took FOREVER to get it started, now this is the second time I tried to use it and it will not start at all! I tried to call the customer service number and that was an appalling joke!! All I got was an computer voice when I wanted to TALK TO A PERSON! The voice said to go to their website and do chat. I did that though I HATE CHAT. This was an even more appalling joke! I told the person on chat the problem I had and I wanted to know if it was under a warranty since it's less than a year old. The person on chat DID NOTANSWER my questions and instead referred me to an on-line technician site that would CHARGE ME $5 to answer my question about their piece of junk product! I AM THOROUGHLY DISGUSTED AND APPALLED AT HUSQVARNA'S POOR PRODUCTS AND THEIR TOTALLY USELESS CUSTOMER SUPPORT!!!! AND THE ***** OF ********************** TO WANT TO CHARGE ME $5 TO HAVE SOMEONE ANSWER MY QUESTION - THIS IS SOMETHING THEY SHOULD DO FOR FREE!!!! AND HAVE SOMEONE TALK ON THE ***** TO ANSWER MY QUESTIONS. HUSQVARNA IS A VERY POOR CUSTOMER SERVICE **********************!!!!!!!!!!!!!!!!!!

  Business response

  04/25/2023

  Husqvarna Incident Number:230425-002864

  I created this Incident above and have replied to the Customer with the below; same information.

   

  Hello ****;
  
  Even though the Unit is over a year old; we will still take a look at the Unit and if there is a defect found as to why the Unit will not start we will cover under warranty. I did search to try and locate the previous chat that you mentioned but I was unable to locate anything. Trust me when I say, Husqvarna does not charge for chat support. Not sure what site that was. I have listed a few Dealers in your area that you may contact. I have also included our Dealer Locator Link for you. Please attach a copy of your Proof of Purchase Receipt to this Chat along with the Product and Serial Number. Please reply to this Chat/Incident ONLY as it will come directly to me.
  
  Incident Number is:230425-002864
  
  
  **********************************************
  
  
  
  
  **********************
  2.2 mi
  ******************************************************************************
  Get Directions
   
  *********************
  18.8 mi
  **************************************
  Get Directions
   
  ************************
  30.0 mi
  *******************************************************
  Get Directions
   
  ********* OUTDOOR POWER
  30.0 mi
  **************************************************************

   

• Initial Complaint

  04/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Huscqvarna website indicated that a $450 part for my mower would work for my mower. After assembly and attempting to use it does not work. Spent 3 weeks trying to get ahold of support or someone on the phone. Was ignored twice via email with no response.. ********* originally would only accept my return with a 15% restocking fee and me paying for shipping. (For a part their website says works with my mower Z254f when it does not). Now they are saying they will not accept any returns because i attempted to use it. Unethical business practice.It won't let me attach the email threads but I opened the following cases which had no response:Question Reference # ******-000165 Question Reference # ******-001847'Here is the chat with the agent about my issue: ***************************************************************************************************************************

  Business response

  04/20/2023

  Husqvarna Incident Number: 230401-000165
  
  

  I will allow the return and will issue a full refund credit if the product is returned undamaged. The Customer ordered the Incorrect Product and will be responsible for the Return shipping.
  

   

  Customer response

  04/21/2023

   
  I am rejecting this response because I did not order the incorrect part. I scanned the ** code on the mower and bought it from that screen showing it worked for my mower. I made an attempt with support to get assistance on why it wouldnt work and was offered no response. See reference case previously attached. I had to spend more money to buy a universal hitch for my mower to make it work.
  

   Im not paying shipping. This product is heavy and the shipping will be expensive.
  

  The product has been used once but is still in good condition. 

  
  

  Business response

  04/21/2023

  The Customer is stating he used the Product. If the product was incorrect, then how was it used? Once I receive the Product back we will inspect and determine the amount of refund since the product has been used or possibly modified. I will arrange to have the product picked up from the Customer. Will reach out to the Customer to have ***** pickup the Product.

  Customer response

  05/05/2023

   
  I am rejecting this response because:
  

  From: ******************* <*******************>
  Sent: Wednesday, May 3, 2023 3:34 PM
  To: **************** <*******************************************>
  Subject: Re: Husqvarna: Product issue [Incident: 230401-000165]

   

  The business clearly did not read my complaint.  I won't accept a partial refund for this.  They contacted me saying that they are going to send a shipper but I was out of town last week.  They haven't replied to any of my emails as of yet. 

   

  I would like to request this be reopened until we get something clear from them.

   

  
  

  Business response

  05/05/2023

  If we reschedule, the Customer will have to pay for the shipping. We have been charged for the Pick Up that was not completed. Once we dispatch the Carrier is paid regardless of if anyone was there or not..

   

  Customer
  
  CSS Email
  
  05/05/2023 12:51 PM
  *******************,
  
  
  They came by at 1pm today. I was already gone. I wont be back until Monday. 
  
  Sent from my iPhone
  
  On May 4, 2023, at 5:55 PM, ******************* <*******************> wrote:
  
  
  Is it possible to reschedule this for Monday the 8th? I just got called into an out of town work trip
  
  
  If not I can try to get my wife to pack everything up
  

   

  Customer response

  05/08/2023

   
  I am rejecting this response because: In their email which I can send you they stated that ***** would come between 9 and 10am (see below).  They came at 1pm after I Had already left for the day.  I changed my work schedule to accommodate the pickup and they didn't come until after lunch.  Also have footage from my ring camera showing that they didn't come until after 1. 

  They actually tried to come again today and my wife told them to please try again Friday.

  
  This whole situation is absolutely insane.  To be as big of a company as they are, they are acting like they can't afford to do anything for their clients.  Particularly when they are in the wrong here and they had a loyal huscvarna customer genuinely asking for help and they were nonresponsive.  They have ignored emails, had their website provide wrong information and they won't stand behind their product that doesn't work.  I'm not paying a dime to return this product.

   

  Husqvarna Support <****************************************> Thu, May 4, 10:39?AM (4 days ago)
  
  
  to me
  
  
  Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
  We are continuing to work on your issue. To update your question with additional information, click here
  Subject
  Husqvarna: Product issue
  
  Response By Email (*********************) (05/04/2023 10:38 AM)
  Hello ****,
  
  We have set up the ***** Ground Call Tag for tomorrow, 05/05/2023, between 9-10AM.
  
  Thanks,
  
  Husqvarna.
  Customer By CSS Email (*******************) (05/03/2023 04:46 PM)
  Address is ******************************************************************************
  

  Business response

  05/15/2023

  No additional information to add to this complaint..

• Initial Complaint

  04/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company advertised riding lawnmower for **** on their website. I wanted to buy it but the price increased to ****. Contacted them through live chat. Very rude person. This is false advertisement and company needs to honor their advertised price. I have already contacted the attorney general of my state and depending on the outcome I will proceed with them.

  Business response

  04/18/2023

  Husqvarn Incident Number:230418-000780

  The Model Unit that the Customer is inquiring has is listed as $1,599.95

  Per the Official Husqvarna Website, ***********************************************************

  The price for the Unit is $1,599.99 and that price has not changed

   

  
  Submitted information to have Website updated
  Will honor the $1,599.99
  

  Customer response

  04/19/2023

   
  I am rejecting this response because:
  When you click on the item you see a price of 2399.99. 
  if company acknowledges price please get it touch with me so I can order it

  my phone number is **********

  until then my plan of action will stand

  Business response

  04/20/2023

  $2,399.99 is the price of the Unit. If the Customer purchase the Unit the difference will be refunded in the amount of $800.00. Our site is update to reflect the correct price which is the $2,399.99. The refund will be sent in the form of a check.

  Customer response

  04/21/2023

   
  I am rejecting this response because: i asked wher to go or whom to call to order the product so please answer my questions, can you please provide your contact number. just as a note, it was advertised at 199 and afterr contacting the bbb you changed it. a little molre friendly tone in your responses would go a long way
  
  

  Business response

  04/24/2023

  The BBB had no influence on what has taken place. There was a update on our site and for some reason or another, this particular product did not update. If you still wish to purchase the Unit, you may do so and as stated, I will credit the difference of the prices. The Higher price is the correct price and has been updated.

  Customer response

  04/26/2023

   
  I am rejecting this response because: i am asking for your name and contactinfo as no dealer and myself know how to start the refund process. i am tired of this back and forth emailing.either you provide me with the info i requested now several times or i turn this over to the attorney general of my state and copy it to your companys headquater in ******.. instead of being arrogant and rude which will get you more bad reviews you should try the high road
  
  

  Business response

  04/28/2023

  No further correspondence on this Incident

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Z248F model in the late fall of 2022. Sadly, we have had a terrible time with this mower. We bought a mulcher kit (just as we had on our previous mower), but the blades we received were not sharp, nor did the instructions say to sharpen them. After two terrible mows, we took them off and sharpened them ourselves (which we've done many times before on our previous mower). Sadly, that was only a marginal improvement. As we mow, there is a distinguishable line of un-mowed section from the middle of the mower, despite there now being three blades. This causes us to mow over that section again, wasting time. Additionally, our zero-turn mower is only zero-turn in one direction (to the right). The mower will not zero-turn to the left; VERY disappointing. Lastly, the tires are terrible. When attempting to zero-turn or making a turn on a gentle slope, the tires quickly spin and cause "burnout" style damage all over our lawn. We contacted Husqvarna twice in Oct and Nov and were given several options for "at home warranty repair", however of the local options, none offered at home repair options. We subsequently contacted them again in April and were given the same options. Both in the fall and in April, we stated we did not have a way to transport the lawn mower, and to assume all of their consumers had access to a truck and trailer was obtuse. The rep this time suggested we bribe a local neighbor with wine to borrow their trailer. First, I don't have neighbors with trailers and second, I still don't have a truck. I'm very disappointed that I've been sold a terrible product, and the company doesn't have a way to fix the issue without me shelling out a few hundred dollars to have it transported.

  Business response

  04/10/2023

  Husqavarna Incident Number:230408-000533

  Per our Warranty the transporting of Units to a Dealer is the responsibility of the Customer. We will reach out and make arrangements for a Dealer to pick up the Unit but the Transportation charge from the Dealer will be the Customer responsibility. We will communicate the charge before picking up the Unit so that the Customer will be aware. Please respond to this Incident and this Incident only in order that we will resolve this in a timely manner.
  
  

   

  Customer response

  04/13/2023

   
  I am rejecting this response because you should cover defective products without costly burden from the consumer. We've had this issue from the time we first purchased the lawn mower. Your company stated is had at home repair options, which is untrue. On the second engagement with the company, you stated that transportation was required; however that's unacceptable to assume all consumers have a truck and trailer to move this equipment from the residence to the repair shop. We've always done our own maintenance on our lawn mowers at home. The company should set up FREE transportation to and from my residence to fix this issue, until the issue is completely resolved. 
  
  

  Business response

  04/14/2023

  Husqvarna will cover any  warranty repair but again, per our Warranty Statement the Transportation is the Customer responsibility.

  Customer response

  04/17/2023

   
  I am rejecting this response because the product has been defective since I purchased it. I am now requesting a refund of my item. It is evident through dealing with this company and this product, that this product will not work as advertised. I do not want to continue with the defective product, I would like a refund. 
  
  

  Business response

  04/17/2023

  Husqvarna Incident:230408-000533

  We will not refund for the Unit. Per our Warranty, we will repair and replace if unable to repair if the concerns are part of a Warranty Failure or Defect. The Transportation is the Customer's  responsibility to get the Unit to an Authorized Husqvarna Service Dealer. This is clearly laid out in the Warranty Document that is provided to every Customer.
  

• Initial Complaint

  03/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,I bought a YTH18542 Riding Lawn Mower-Lowes Model Number: YTH18542 Product Number: ************ Serial Number: ************* Purchase Date: 06/06/2022 Name: ************************* Address: ************************************************************************************************ The lawn mower will no longer mow due to the uneven cut. I called Husqvarna and did an online request to no avail. That occurred today same day for both.

  Business response

  03/28/2023

  Husqvarna Incident: 230327-001111

  We reached out to the Customer on 03/27/2023 but the Customer never responded back. See Interaction below...Please respond to the original Incident Number listed above.
  

   

  Response
  
  Email
  
  03/27/2023 05:41 PM
  *********************,
  
  
  Thank you for contacting Husqvarna Group,
  
  We do apologize for any concerns you are experiencing with your equipment. You can locate an ************************* (ASC) location to have your equipment brought in for service. Our ASC locations are able to diagnose and repair any manufacturing defects through Husqvarna warranty, as well as provide general maintenance and servicing for your product. Below is the Husqvarna ASC locator URL.
  
  **********************************************.
  
  Thanks,
  
  Husqvarna.
  Private Note
  
  Community
  
  03/27/2023 04:06 PM
  Soap Directly,
  
  
  Directly Expert escalated this incident back to Husqvarna Customer Support
  Customer
  
  CSS Web
  
  03/27/2023 12:38 PM
  *************************,
  
  
  Hello
  I bought one of your riding lawn mowers and its seems like it is an issue with the lawn mower. The deck is uneven mowing. I am not happy with your product and I am not getting any help from you phone number.

  Customer response

  03/29/2023

   
  I am rejecting this response because: They never called me or reached out to me at all. They have been nothing but not caring about anything that happened.
  
  

  Business response

  03/30/2023

  Per our previous response, the Unit will need to be taken into a Dealer for Diagnosis. I have included the Dealer Locator Link below to assist with locating an Authorized Husqvarna  Servicing Dealer

   

  
  **********************************************.

   

   

  Response
  
  Email
  
  03/27/2023 05:41 PM
  *********************,
  
  
  Thank you for contacting Husqvarna Group,
  
  We do apologize for any concerns you are experiencing with your equipment. You can locate an ************************* (ASC) location to have your equipment brought in for service. Our ASC locations are able to diagnose and repair any manufacturing defects through Husqvarna warranty, as well as provide general maintenance and servicing for your product. Below is the Husqvarna ASC locator URL.
  
  **********************************************.
  
  Thanks,
  
  Husqvarna.

  Customer response

  03/30/2023

   
  I am rejecting this response because:
  Husqvarna is wanting me to do everything for their inferior product vs helping with anything. Seems to me this company thinks the people who buys their products are nothing but numbers not humans not viable, I received zero direct comment from them. 

  I 

  Business response

  03/31/2023

  Per our Warranty Statement...

   

  Does the pickup and delivery fee have to be paid up front?
  If pickup and delivery is not covered, but the product falls within the 3 year warranty period, does the product need to be dropped off at Lowes?
  Work can be performed at the servicing dealer, but the product will need to be transported to the dealer by the customer. Otherwise, the customer will be responsible for the cost of pick-up and delivery to the dealer.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May of last year, I purchased a new Husqvarna YTH24V54 lawnmower from ****** in *************. With less than 28 hours on it, the motor came apart and has been in the service center since June of last year. I cannot get an answer as to when I might expect to use my purchase.

  Business response

  03/20/2023

  Husqvarna Incident Number: 230112-000299

  Per our Warranty; Engines are covered by the Engine Manufacturer and the Customer has been advised to reach out to ****** and ********. We will reach out to the Engine Manufacturer for the Customer. Please respond to the above incident number only. Do not post follow up questions in reference to the repair via BBB Portal as the Agents do not have access to this portal. Please respond to the this Incident only.. 230112-000299
  

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Husqvarna rototiller, DRT900H/960930012, in April 2016. Currently Husqvarna no longer manufactures or sells rototillers and no longer sells replacement parts. Although the tiller still works, I need to replace the tines, which are not available. I have searched extensively to find the replacement tines with no success. I have tried Husqvarna parts, numerous independent parts dealers as well as ***** I would be satisfied with off market parts if they were available. I spoke with customer service and they verified that the parts were not available and the feedback I received was that they are sorry, it is unfortunate, there is nothing they can do and there is no option. I paid $884 for this tiller that is no longer useful. Im asking for compensation from Husqvarna whether it is for a replacement tiller or to have the tines manufactured. Thank you for any assistance you can give.

  Business response

  03/16/2023

  Husqvarna Incident Number:230303-000583

  It's definitely unfortunate that he parts are no longer available. The Customer purchased the Unit in  2016 and the Unit came with a 2-Year Warranty. Husqvarna did supply the parts for this Unit while under warranty and fulfilled our Warranty obligation. At the cost of doing business; we no longer manufacture these parts. We will not refund for this Unit as it is well outside of the Warranty period.
  

  Customer response

  03/17/2023

   
  I am rejecting this response because:  There is no issue with the unit being operable.  In fact, I have used the tiller for 6 years successfully.  It has a ***** engine, and, even though I am a small, 73 year-old woman, I can pull start the tiller with no problem.  Any well intentioned company that manufactures rototillers should know that tines wear out and need to be replaced.  What I currently have is a tiller that runs but does not till.  This would be like buying a car but not being able to replace the tires.  With your good reputation and quality products, you should have available the parts for the lifetime of any equipment you sell.  I am extremely disappointed with Husqvarna.
  
  

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a chain saw from Menards April 2021. It wouldn't start and Menards wouldn't return it. I got it out the next year got it started but had a had time and wouldn't stay running. I got it out again this year had a hard time getting it started and it won't stay running. I took to repair they looked at it and said could get it to fire and it's so new Poulen should fix or replace. Poulen has their website set up so customers can't contact them directly and shutdown their phone service.

  Business response

  03/08/2023

  Husqvarna Incident Number:230307-001962

  We will reach out to the Customer and assist with having the Unit start as should. If the Unit is under warranty and the Unit is found to be not working as of no fault to the Customer; we will repair or replace per any covered Warranty. Please respond to Husqvarna Incident ONlY (230307-001962)
  

  Customer response

  03/10/2023

   
  I am rejecting this response because:
  They didn't contact me like they said they would

  Business response

  03/13/2023

  Husqvarna Incident Number:230307-001962

  We did reach out to the Customer on 03/08/2023

  The Customer has not responded. See interaction and dates below

  Response
  
  Email
  
  03/08/2023 05:20 PM
  ***********************,
  
  
  Hi *****,
  
  I am sorry to hear about the experience you had with your unit.
  
  Any units still within the manufacturer's warranty will need to be taken to a local authorize service center for diagnostics. If a manufacturer's defect is found, the service center can submit a warranty claim.
  
  You can locate a dealer in your area by clicking the link, but I would recommend calling first:
  
  **********************************************
  
  Private Note
  
  No Channel
  
  03/08/2023 03:22 PM
  *****************************,
  
  
  Complaint Involves:
  Product Issues
  
  Customers Statement of the Problem:
  
  I bought a chain saw from Menards April 2021. It wouldn't start and Menards wouldn't return it. I got it out the next year got it started but had a had time and wouldn't stay running. I got it out again this year had a hard time getting it started and it won't stay running. I took to repair they looked at it and said could get it to fire and it's so new Poulen should fix or replace. Poulen has their website set up so customers can't contact them directly and shutdown their phone service.
  
  Customer Information:
  ***************************
  ******************************
  ********, ** 66546
  Daytime Phone: **************
  E-mail: **********************
  
  
  Barbie;
  
  Please assist with locating a Dealer for this Customer

  Customer response

  03/14/2023

   
  I am rejecting this response because:
  I never got this email they are saying they sent. 

  Check the email address you sent it to.

  I can't respond to something you never sent to me.

  There are no service shops near me. You are going to have to do something and actually send the email to the correct address. 

  I will be filling a complaint with the ****** attorney General now.

  Business response

  03/14/2023

  Please provide the following:

  Email Address

  Mailing Address

  Contact Phone Number
  

  Customer response

  03/15/2023

   
  I am rejecting this response because:
  

  I tried calling the number that was provided to the BBB but you won't answer there either.

  ********************** 

  **************

  area code 66546

  Business response

  03/19/2023

  Response was sent to the Customer via the Email provided in the ******************** Complaint. ************************ Customer should reply to the ********************** Incident Number (230307-001962)

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Husqvarna Zero turn mower July 24th 2020 with a 3 year bumper to bumper warranty from Lowes. Summer of 2022 the left hydro axle failed. Contacted Lowes and was directed to authorized repair shop. After 3 months the repair shop advised Husqvarna then instructed me to take to another shop. Husqvarna now says the faulty part wasnt manufactured by them (It came from the factory on the mower) and to contact Hydro Gear (manufacturer). Hydro Gear said that transaxle has a 2 year warranty. My paperwork says 3 year bumper to bumper. I now have a $3000 mower that has only 75 hours on it and it needs a $900 part that is indeed *******************.

  Business response

  02/22/2023

  Husqvarna  Incident Number:230221-001474

  The Customer is correct. There is a Three Year Warranty

  I am reaching back out to the Transmission Manufacturer to determine why the claim was denied. If denied due to reasons not covered under warranty; (such as impact damage) the denial will stand

  If determined the repair/failure is a legitimate Warranty Claim, then it will be honored. Reaching out to Hydro-Gear and will follow up with the Customer. Customer is asked to communicate via the ********************** Incident Portal (230221-001474) as not everyone has access to the BBB Portal to keep the Customer updated.
  

• Initial Complaint

  02/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Mower , zero turn z254f doesnt function as it should. It has been in the shop as much as it has been out since I have owned. Originally it was for belt slippage and breakage , as well as, deck and arm adjustments. These things kept happening so often that it has now had nine belts on it in under three years. Each of which are between 87/104 dollars. This mower has been serviced 100 % as it should be , *********** , and only used for residential mowing. The biggest issue since owning it has been its progressive loss of power. Originally it ran and operated at sufficient speeds. Now it will only operate on black top at speeds below 6mph or 5.8 to be exact. This was done through a gps and tile test with a stop watch. This was also performed with a gps at the service dealer and they got gos results of 6mph on blacktop. In a run and go test , ten feet before test began they say they were able to get speeds of 7.5mph on blacktop on a cool day without the pto engaged. When the top is engaged the mower loses 1/2 of its power and mowing speeds in grass are only arc a *** in of 3mph. The advertised mowing speeds are 6-8 mph, the rising speeds and mowing speeds are entirely different. This mower used to mow at sufficient speeds , it has continued to break down and I have had this looked at each time it has been in the shop, three certified mechanics have stated it is absolutely slow but nothing they can find that is causing it to drop in speed. They are told by husqvarna to only test on blacktop . This mower doesnt operate on blacktop, its used in high friction areas such as grass. The mower losing the power has made this mower basically unusable for me. I am trying to work with these people and they are becoming very difficult as they have offered no resolution to a product that is so unreliable. This particular time it has now been in the shop since mid October with no resolution as to what is causing this issue. I am demanding help with this LEMON !

  Business response

  02/03/2023

  Husqvarna Incident:2209922-000449

  We have been and are continuing to work with our Servicing Dealer to resolve any concerns the Customer has.  Customer will receive a follow up by 02/07/2023
  

  Customer response

  02/07/2023

   
  I am rejecting this response because:
    This is all they ever say.  Same answer same ridiculous excuse for a response.  This problem had been going in for three years and has progressively gotten worse. I in good faith bought a product from them and they are continuing to bully me into believing this things is operating as normal. I mow with my father in laws mower of the exact brand and type and it is a great mower.  This one is a lemon.  

  Business response

  02/08/2023

  Husqvarna Incident Number:220992-000449

  Our Dealers are our Professionals and we rely on their eyes; ears and expertise to resolve repair concerns. Per the Dealers, the Unit is working as it should. Below is the response from the Dealer that diagnosed the Unit..

   

  **** called in to review incident.
  
  Ground speed per consumer site states 6.5 MPH
  Dlr confirmed ground speed with GPS at 6 mph and speed measured by distance as 8 mph
  
  Unsure engine RPM is at full throttle and fluid level in the tank is good
  
  Nothing to repair - normal operation

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩