Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the doctor on two separate occasions, and soon afterthat I keep getting emails and txt messages and paper bills. I paid all copays at my visit in office and made two payments online at the payment portal. I then continued to be billed and when I called the office no one was able to help me, they eventually told me to email ************************************************************************* So on Oct27,2022 I sent the following email. I still haven't received a response. I have call the customer service as requested by the office but they redirect you back to the office, it's a vicious cycle of people who won't help you. THIS IS THE ****** Good day, l hope that you can clear this issue with my bill up as l have called many times and l have also called the customer service number given and was told that number is only for clients and to call the practice. These are the customer service numbers ************* and ************). I saw *********** on two occasions, 5/24/22 where my insurance tells me I owe ****** for the Dme and ***** copay. I paid my copay at the office. The second visit was 6/30/22 and my insurance tells me l owe ***** for a diagnostic test and ***** copay. I once again paid the copay at the office. So this leaves a balance of 1*****. I made a payment through your online portal on 8/27/22 of ***** and another on 7/18/22 of *****. That means that l have paid ****** so far. So l only owe *****. I keep being billed by your company for ***** past due which is incorrect. Please send me the correct bill so that l may clear this account. Thank you. The statements online don't reflect any payments made by me to your company. This is my second written request to adjust this bill accordingly. I have called your office several times with no assistance by staff.