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ComplaintsforCardinal Financial Company, Limited Partnership
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
5/21/24 is when we first started working with Cardinal Financial to loan my wife and I a mortgage for our home that was being built for us. We have been passed around by 4 different loan officers who all have been asking for the same documents over and over again. We were promised a closing date of 7/2/24 and we were ready with closing funds to pay everyone involved. We were never notified by Cardinal that they still needed "more" documents and were unable to meet the date and we found out inside the offices of the lawyers that our appointment was canceled. We were then promised by the Cardinal Branch Manager that closing would take place either 7/11 or 7/12. When those dates were not met we were promised 7/15. We will be unavailable for the next 3 weeks with the next date they are promising to be 8/8. We will be out of the country due to an international trip that they were fully aware about as well as the builders for our home. The builders are now asking for a fee of $4500 for a closing date of 8/8 due to the delay in closing. This is not our fault as we have been timely with all documents requested but every day it seemed like Cardinal was missing something new. One week they asked for verification of my employment and then the next week they were somehow missing my wife's verification of employment even though they should have gotten both ours at the same time. We are looking for concessions to reimburse our time as well as to make sure that Cardinal will be liable for the delay in closing fee. We have taken many days off of work to be available for their promises to no avail. Even this morning 7/15 we have attempted to reach out to everyone involved for answers to which they have not done so yet. We hope to close on 8/8 with no issues on our end. Buying a house is already expensive, we will not be spending more than we should when this could have been avoided with more competent workers.Business response
08/02/2024
Hello,
Please find attached Cardinal Financial's response to BBB case number 21990660.
Best regards,
Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a wholesale mortgage loan officer. I did a transaction with Cardinal Financial for a first time home buyer, there were a few issues at closing and, to remedy the situation and to not have the buyer come in with additional money, it was suggested by the ** I help buy down the rate. After much communications I agreed to give the buyer $1,500.00. This transaction closed on May 8, 2024. The money was not credited. My commission was pretty much reduced without the benefit to buyer, I would have not reduced this amount were it not to help buyer. In the end, buyers not only paid the full price for the rate but, also came in with additional down payment. I contacted said **, *******************, he not only has been given me the run around but, has not returned my emails. I have tried to contact corporate but, the person I spoke with and gave me ****************** as a contact but with the wrong number. There has been numerous communications from management from my company but, I have been given the run around. I do need a call back from someone besides the mentioned **. A solution is also requested as I do not conduct business in this manner. I have been a loan officer for over ******************************************************************* a fair way. I also work hard for my clients and I would have never reduced my commission if it was not going to benefit the customer. I would like this ******************** institution know that I will continue to file complaints with all necessary regulatory agencies.Business response
06/21/2024
Hello,
Please find attached Cardinal Financial's response to BBB case number 21840322.
Best regards,
Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They completed an Escrow estimate in April with such significant error that my mortgage payment went from $1879 to $2035 by estimating my taxes to be almost triple what they actually are according to the tax authority.Business response
06/18/2024
Hello,
Please see the attached response to BBB case number 21815980.
Thank you,
Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
PAID ESCROW SHORTAGE IN JANUARY AND THEY DID NOT APPLY IT. I HAVE CALLED EVERY MONTH TO HAVE IT RESOLVED AND NO ONE CAN FIX THE ISSUE. I HAVE REQUESTED TO BE CONTACTED BY PHONE AND THEY HAVE NEVER REACHED OUT. THEY HAVE APPLIED LATE CHARGES. AND DEDUCTED MONEY FROM EACH MONTHLY PAYMENT TO APPLY TO THE SHORTAGE THAT WAS ALREADY PAID. I AM NOW RECEIVING COLLECTION NOTICES IN REGARDS TO THE SHOTEAGE.Business response
06/04/2024
Hello,
Please find attached Cardinal Financial's response to BBB case number 21770183.
Best regards,
Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On April 23, 2024 we closed on a refinance of our home with Cardinal Financial (with Equity Settlement as the title company) on a VA loan with the agreement that ALL unsecured debt be paid off as follows:American Express Credit Card Barclays Mastercard Navy ******************** Credit Card USAA Credit *************** Credit **************************************** Star Credit Card *********** Card Citibank Credit card Unsecured Personal loan at Golden 1 credit union ****** Financial payoff for primary vehicle They missed a second Chase credit card in the process despite being sent statements on at least three occasions. Checks for our creditors were supposed to be mailed on 4/24/2024. We were particularly concerned about this because of the billing cycles for these accounts. We are now in arrears with payments because several creditors have not received payments from the funding of our loan. It seems that the checks were not even sent out until 4/30/2024 (SEVEN days post closing and at the end of our billing cycles)To date, three weeks from the closing date, many of our bills have not been paid, we are receiving late fees based on Cardinal Financial Assuring us on Multiple occasions that ALL checks had been mailed and these could not be investigated until a full 30 days has passed. This is entirely unacceptable. On 5/14/2024 we were informed that Cardinal Financial has sold our loan to Planet Financial. This is even more concerning to us now, we are in receipt of our first bill, effectively making payments on the debt that still has not been fully paid out.To date, we are going to have over $5,000 in late fees and missed transactions. This seems to be an undue expense for a transaction with the sole purpose of getting us onto better financial footing. We are beyond disappointed and will never work with this company again, despite our wonderful experience with our mortgage originator, this has been the biggest nightmare. Booo Cardinal Financial.Business response
05/29/2024
Hello,
Please find attached Cardinal Financial's response to BBB case number 21711661.
Best regards,
Initial Complaint
05/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Receiving unsolicited and unwanted offer for loan from this company.Business response
05/08/2024
Hello,
Please see the attached response to BBB case number 21667137.
Best regards,
Customer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
05/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Loan origination date 11/2022. Loan# ********** ************************************* In November 2023, an escrow refund check was sent to me for the amount of ******. On the paperwork, was an option to apply the *** toward the next month's mortgage payment. For December's payment I attached the uncashed escrow check ($******) and wrote an additional check for $1837.39 to make the mortgage balance of $2546.74. On 12/1 the check for $1837.39 cleared my account. I received a delinquent notice on 12/19/23. I spoke to a customer service representative on 12/27/23 who explained that I was supposed to cash the escrow refund check and then write a new check for the full mortgage amount. The $1837.39 is sitting in an unapplied account since only full mortgage payments can be credited. The decision was made that Cardinal Financial would reissue the check which I would then cash and send back on my own check with a note to match it up with the unapplied payment.I have contacted Cardinal Financial on 12/27/23, 1/19/24, 2/7/24, 3/1/24, 4/22/24, and 4/29/24. I have not yet received the check even though every time I am told that the problem is escalated. I continue to receive delinquent notices regarding the now $682.97, since my escrow amount was adjusted and new mortgage amount is $2520.36. Late fees continue to be applied to my account- now that I have reached the lifetime two late fee waivers- any further requests will have to submitted in writing.I have contacted Cardinal six times to get the confusion resolved. We are well past the ***** days that I was told it would take to get this corrected.1. I am asking Cardinal to reissue the escrow overpayment check so that I can complete the payment as requested.2. All late fees need to be waived- currently at $107.23. All mortgage payments have been received well before their due date. 3. Any credit reporting information regarding late payments be retracted 4. Cease with any delinquent notices until the issue is resolvedBusiness response
05/14/2024
Hello,
Please find attached Cardinal Financial's response to BBB case number 21651834.
Thank you,
Initial Complaint
04/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They sent my H343032**333633323536H H32303235**303035**32H the incorrect forms for my taxes. They sent a letter saying that we need to increase our H343032**333633323536H for the year. They said that since they have done an analysis on my account, they can**;t change it. They say they are missing the correct documentation. So we reached out to the county of corrections office and wanted them to call them to get a better understanding of what documents they are looking for and my H343032**333633323536H H32303235**303035**32H said they can**;t do this.Business response
04/24/2024
Hello,
Please see Cardinal Financial's response to BBB case number 21581761.
Best regards,
Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Mortgage ** wants to charge me $13,913 in property taxes for 2024 even though I've demonstrated I'm tax exempt here in TX. I had a mortgage payment due on 1 Apr adjusted and added this this escrow shortfall from my regular monthly payment of $5400 up to $7209.32. They will not make any adjustments and told me the total amount is due. I submitted this paperwork months ago and they say it may take several more weeks to update my account to reflect the tax exempt status. They are saying I must pay the increase, including the taxes even though I have demonstrated I'm exempt.Business response
04/15/2024
Hello,
Please find attached Cardinal Financial's response to BBB case number 21529749.
Best regards,
Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
September of 2022 we started a new mortgage with cardinal financial and were very happy with the service we received during the closing process, this however turned bad very quickly. Less than 3 months after closing Cardinal forced our monthly payment to go up by $530, they had mistakenly assessed our tax rate at 6% and not 4%. We were told that once it was corrected we would revive a refund for the overage we had payed. No refund was ever issued. Following this our home owners insurance was not paid by Cardinal financial even tho they continued to remove money from our escrow account to pay for the policy. After three failed attempts to get them to pay the insurance was cancelled due to non payment. They then proceeded to charge us $1089.90 for 3 months of lapsed insurance that was caused by them. I sought out a new policy and got one set up with State Farm, payment information was given to Cardinal and a check was issued to State Farm supposedly (1/13/2024) as of today (2/28/2024) State Farm notified me that no payment was received from Cardinal financial although the money was removed from our escrow account just like with our previous insurance provider. As of this month they are forcing our monthly payments back up due to an escrow shortage that they have caused. They have been absolutely horrible and have not attempted to work with us at all in resolving these issues. I would greatly recommend never doing business with this company for any reason.Business response
03/13/2024
Please see attached business response.
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
129 total complaints in the last 3 years.
29 complaints closed in the last 12 months.