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Business Profile

Moving Companies

All American Relocation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for All American Relocation's headquarters and its corporate-owned locations. To view all corporate locations, see

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All American Relocation has 2 locations, listed below.

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    • All American Relocation

      5433 Wyoming Ave Charlotte, NC 28273-8862

    • All American Relocation

      PO Box 38426 Charlotte, NC 28278-1008

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used their relocation/moving services. Hired spring 2023 and moved in summer of 2023. They made us pay everything upfront. Started adding costs during the move and stated that they would not deliver our belongings until we paid in full and then we could dispute all the addition charges after and they would reimburse the charges that were made by mistake. We paid over $20,000. They charged an addtional $828.55 for "additional packing and breakdown of bunk bed". 1 Representative had 2 walk throughs of our house prior to quotes. The second representative stated they would use our packing materials and there would be no additional charge. The team that delivered and reassembled the bunk bed stated that we should not have been charged additional fees. I've been in contact with our representative since the delivery date of July 2023. She initially responded and said she would need to speak with her manager in order to refund us. This communication went on for months... "I was out on vacation, let me check on that", "My manager has been out of vacation so I need to touch base with him", etc. Now she has completely stopped responding to any of my correspondence. We are only asking for the refund of the additional $828.55

      Business Response

      Date: 02/14/2024

      There was no communication between the customer and our crew about using her packing material. They did not utilize her packing material other than a TV box. We agreed to reimburse her for that box at $100. All other charges are valid and were approved. We consider this matter closed.

       

      Thank you!

       

      *************************, COIC

      Vice ********** ******* Manager

      All American Relocation, Inc.

    All American Relocation is NOT a BBB Accredited Business.

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