ComplaintsforScott Clark Honda

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good day to everyone, I am writing this complaint in regards to my car being serviced on 06-09-2023 at Scott Clark Honda. I went in for a routine maintenance and inspections of my car as well as a couple of other things. First, thing was an oil change(check and fill all needed fluid), warning lights, and air bags. I left my car and went to work and returned on 10th of June 2023 to pick up my car and it overheated on the way home. They repaired air bag, stated third spark plug was bad - they replaced all of the spark plug, installed 4 new tires. I sent an email to Scott Clark Honda of ********* and I got a quick response regarding the issues. We discussed my issues; one being there was absolutely no fluid in the coolant and very little transmission fluid. Two, my thermostat was bad due to the overheating. Thirdly, transmission was no longer shifting properly. After leaving the car with Scott Clark Honda, I get a phone call that stated I now have a blown head gasket and it was previously there. I questioned *************************** about and wanted to know how that is possible? Considering at no point did anyone state this during the service of the vehicle and there were no issues like that prior to me leaving the car. They told me that I was responsible for this issue and not them. They want me to pay $4,000 for the repairs and I didn't have any major issues prior to going to Scott Clark Honda. I want them to do the repair my car and get it back on the highway. They are not being cooperative and don't understand why. **************** claim that there was some issues with 2018 Honda models regarding head gasket blowing out; yet when I spoke with ****** at Honda customer service assured me that my particular 2018 Honda was not affected by such an issue. I just want my car back in working condition. Not the excuses that everyone keeps trying to make me believe that I am irresponsible and don't take care of my car. I do not have any resolution at this point. ***************************

  Business response

  06/27/2023

  After speaking with the customer, we have reached a mutual agreement to perform the needed repairs at a discounted rate. ****************** agreed to this solution and is happy with the outcome. 

• Initial Complaint

  06/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  5/14/2023 I purchased a vehicle from Scott Clark Honda. I was offered a lower interest rate by the sales team, upon signing of the contract i was told that the interest rate I was quoted was not available only to find out at a later point that it was. Thios was a bait and switch tactic. With limited new car inventory i believe that Scott Clark took advantage of the situation

  Business response

  06/16/2023

  ************************ is a long time repeat customer and we value her patronage. After contacting her, we have reached a mutual agreement to address the concern mentioned in the complaint.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought the car Feb 27th 2023 pickup on March 2nd bring car at ********* in driveway middle of the night car alarm went on i turn off the alarm after half an hour it went on back .again i turn off the alarm and leave car unlock next day morning car donot turn on low battery sign came on so i let the battery get charge for over night next day i try to turn car on did not work so i remove the battery on battery it say bad battery i took it to dealer they give me new battery next day again alarm went on so i took the car to dealer they check every thing say nothing wrong take car back home and we donot lock car for week no problem and as soon lock car alarm still problem not fix drop of car at dealer for two week for part did not come yet so i took car back to use now car donot start again ask them to give me another car take this car back we want another car from dealer , they have take this car back from us 1/2 month and still we can drive car dealer should check car before it was put on sale , then finance person who work there he add extra paint protection warranty without asking to us $1200 and he took sign from us on blank sale form and he did not even give us bill of sale that how much car was total price break down it will come in mail nothing come this place is cheating to customer special finance department .only thing i want another same car from dealer.

  Business response

  05/04/2023

  Customer purchased their 2021 Pilot with ***** miles on 2/28/23. 
  (3/14/23): Customer complained of starting issues to sales. Sales came to service with & requested  install of new battery.
  (3/15/23): Customer complained of dome lights staying on. Tested and unable to confirm any problem. Timing out properly
  (3/30/23): Customer complained that alarm was randomly going off while the vehicle is off. Unable to duplicate. No codes of any kind stored, & alarm did not go off entire time we had the vehicle. 
  (3/31/23): Customer complained about alarm & horn randomly going off again. Again no codes stored & unable to duplicate for a full day of testing & then sitting in the bay next to technician. The next day it randomly went off. It was diagnosed as a malfunctioning BCM, part ordered. The order originally had no ***. Customer decided to leave the vehicle & did not need a rental. That *** kept changing due to part availability. At one point the *** was a week out, then it changed back to no ***, & now the *** is 6/8/23. During this the customer decided to leave the car with us. After roughly 2 weeks of us having the vehicle, the customer decided to pick it up knowing we were still waiting on the part. The next day he called sales & had it towed back in with the complaint of the alarm still going off. The customer decided he did want a rental this time, & he was provided one on 4/17 which he is still in. At this point we decided to order a used BCM to install until the warranty part arrives. This used BCM is scheduled to arrive Monday 4/24/23. Once the new part arrives, we will install & test. If this fixes the issue, we will give the car back to the customer
  This issue is due to an extremely intermittent electrical issue and lack of availability of parts.
  4/28/23: The used part was installed. We tested for 2 days and the alarm never went off. We detailed and filled with gas. Customer picked up yesterday & seemed happy.

  Customer response

  05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I've been calling the ****************** of this dealership for 2 weeks so that my GAP Policy can be cancelled and a refund issued. As of today, 2.28.2023 I haven't received a return call.

  Business response

  03/01/2023

  Hello *****,

  We sent an email yesterday and left a voice mail at the number listed. We apologize that it took so long. We're investigating to determine where the process broke down. This is not how we operate. We get thousands of calls a day and work diligently to return them all. Clearly, we missed the **** in your situation, but we look forward the hearing back from you in order to schedule an appointment to complete your GAP cancellation. There is a form that requires your signature to facilitate the cancellation. 

  Regards,

  *****************************
  Director of Brand Development
  Scott Clark Honda

  Customer response

  03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  11/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased and picked up a 2020 Honda Pilot from Scott Clark Honda located at *************************************************************************** and traded in a 2013 Elantra. We have the title for the Elantra and need to turn it in. However, the dealership owes me a second key which I was told the key guy is only there one day a week and they owe me floor mats. I have contacted numerous extensions at their location and left voicemails and text messages but no one is willing to call me back or respond. They have however contacted my wife telling her they want the title but we can not get a hold of them to schedule a time to make that happen. I would prefer to make one trip, hand them my title from the 2013 Elantra and take possession of my second key and floor mats. **************** doesn't seem to exist. I have called my finance person from the dealership and left a message as well as text, I have called my salesman and left a message, and I have called the service person I was told to reach out to. No answers from anyone. Meanwhile, my transaction apparently is not finalized until they have the title for the trade in.

  Business response

  11/09/2022

  The Dealership reached out to the customer and was able to take care of all of the customer's concerns noted.  The customer indicated that he was satisfied.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car is 6 months old and water was leaking inside when it rained. I called and scheduled an appointment a week in advance so they could prepare a rental car for me. We agreed that the rental would be at no charge since the age of my vehicle was less than one year old. The vehicle they gave me instantly alerted me that the tire pressure was low but at the time there was a severe thunder storm so I didnt pull over until I got home. The tire ended up having a slow leak from a piece of unknown debris stuck inside. I called them right away and they had me arrange for a tow through AAA and left me stranded without a car and did not get back to me or take answer my calls/messages until the next day. I made multiple attempt to contact them and after two days I received a message saying they made a mistake and shouldnt have gave me the rental at no charge. I spoke with the director of rentals Chelsea **** who thought it was appropriate to laugh at me when I addressed my concerns. They charged my credit card for the rental without my consent and after agreeing and signing that I would not have to pay. They are now threatening to charge me for the damage to the rental car that I did not cause. I drove it for less than 10 miles.

  Business response

  07/01/2022

  We will issue a refund to the customer for the rental charge from June 14th, 2022.  It appears that there was a miscommunication on who (the customer or the dealership) was to be paying for this.  Nonetheless, we will issue a refund. 

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 Infiniti QX80 from Scott Clark Honda on 7-8-21. It was sold to me with the remaining factory warranty, and I purchased the maintenance plan and extended warranty. The battery died in early October, I had to file a complaint with the BBB to get Scott Clark to reimburse me for the price of the battery because it was a non OEM part.In November a warning light came on that wasn't in the manual. Infinity pulled the original window sticker and found my car was from ******. The cluster had been changed out and was a non OEM part. They informed me that my car has no manufacturer warranty here in the states. It would only be covered in ******.I left Infinity and went to Scott Clark's. They offered to work with me on another car, however they didn't have anything I was interested in. In the end they agreed to cover the cost of the cluster change and told me the extended warranty would kick in. Found out that is a lie.On February 22 I went to Infinity for an oil change. I asked them to check the seat warmers because I didn't think they were working properly. They confirmed they weren't. The maintenance plan only paid $55 towards the oil change. I came home and emailed *************************** at Scott Clark because he's been my contact there since my first BBB complaint. He was going to mail me a check for my portion of the oil change. I told him I had never purchased a maintenance plan that didn't pay the full cost. When I purchased the plan I asked where I had to the the car and I was told any ASE certified garage. ****************** informed me that if I would have taken the car to them it would have been free. He was going to contact Infiniti to get everything covered going forward and to cover the price of the seat repairs. No check for the oil change. Now the cruise control light doesn't come on and the lights on the ac, radio etc do not come on. This car is a lemon and should have been sold at auction. Scott Clark don't follow up.

  Business response

  03/22/2022

  Unfortunately, we had no idea this vehicle was from ******. We are happy to take the vehicle back and provide a full refund. The General Manager, *******************************, is reaching out to the customer by phone to complete the return.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On October 29, 2021, I went to Scott Clark Dealership asking to see a 2018 RX 350 * SPORT car, I was directed to the car, the window sticker stated that it was a * sport, the advertisement online stated that it was an * SPORT. Trusting the professional knowledge of the sales representation and the online advertisement that it was a * sport, we made a deal on the car and I purchase the car from the dealership through my lender ************ Thinking that I walked away with a great * SPORT car deal for $41,500 I was satisfied. The next day, after looking through the automobile manual and looking for the SPECIAL features of the * SPORT, none of the features was found. I then proceed to contact my lender to clarify some information on the car, and as they read the features of the * sport I confirmed that it was not on the car. I then contact the dealer and they also CON*IRMED that it was a mistake listed online and representation. The false representation is made in a "contract" with the lender, being that they charged for * SPORT features according to *********** that was not on the car. It is confirmed with the lender and the *** number that it was false representation of the car. The carelessness of the sale representation and online advertisement led to the sale of the car. I solely relied on the information of the advertisement, and sale representative and dealership professional knowledge in the sale of the car. That representation was false; the car dealer knew or should have known that the representation was false; I relied on the representation made by the car dealer. Due to the false representation, I ****** paid for a car, thinking that I got a good deal, and came home with a car that is only BASE model and OVER paid for the car.

  Business response

  11/01/2021

  Scott Clark Honda met with Mr. **** this morning (November 1st).  After discussing the situation, both parties have agreed on a resolution.  Mr. **** and his Fiance' are happy with the result.

  Customer response

  11/02/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩