Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction: September 24, 2025 2. Amount of money paid to the business: $1,000.00 3. What the business committed to provide: that the customer be happy with their purchase 4. Whether or not the business has tried to resolve the problem: NO. Scott Clark Nissan would attempt to justify that they have but the attached documentation will show otherwise. This is with special reference to the rear brakes, license plate and missing headlamp s**** Not in reference to my letter notifying them of the vehicle being in a car wreck even though the Carfax didn't reflect this and their salesperson who sold me the car ****, specifically saying, "if it's not on the Carfax, it hasn't been". This was said when I specifically asked had it been in any previous accidents.5. If the issue involves advertising, when and where the ad was seen or heard: NO

  Business Response

  Date: 03/24/2025

  First, we'd like to apologize for any poor communication on our part. We'll use this exchange to get better. 

  Regarding the Carfax, there is often a misconception that the dealer input on what information is or isn't included on that report. We simply do NOT havbe any input on what ****** reported. They not related to dealers in any way shape or form. They do not consult us. they gather their findings independent from the dealers. That is one of the ways they maintain their authenticity. It's not perfect, but they are the best at what they do. Occasionally, a vehicle gets damaged and goes unreported. For example, if someone backs into they garage and doesn't stop in time, they hit the something that was left out (like a lawn mower or a motorcycle). The car sustains damage, but the owner decides to repair/paint it themselves. If there's no police report & it wasnt reported to their insurance company, ****** has no idea it happened.

  The plate for Mr. ******* car has been at the dealership. He was made aware of this months ago and was said he would come in and get it. After a couple of weeks we decided to send it via *****. Our Office Mgr called to verify the address. He confirmed with her that address was correct. We sent it and it came back "undeliverable" a few days later. 

  We are currently working to trade Mr. ******* out of that vehicle and into another one. All the issues shoudl be resolved after that.

  Customer Answer

  Date: 03/25/2025

   
  I am rejecting this response because:
  
  I am not aware until just now that the license plate was returned back to the sender, which would be Scott Clark Nissan. I was not aware of this until this very moment.  Again, neither did anyone call or send an email to communicate this to me. However, I will need to immediately verify this with Scott Clark Nissan having just found out this new information today on 3/25/25 and then act accordingly.  I was at the dealership for the last two days and nobody even made mention of this even in speaking with management and one other staff person.  
  

  Hopefully dealerships could do an extra bit of needed work to research the past life of especially used vehicles, prior to placing them on their lot for sell.  
  

  There is no reason for the lack of communication from the dealership to Mr ******* or either ***** *******. It is only a matter of whether reaching out to them was/is a priority or not.  It is evident that it has/is not a priority. This being the case an apology of sorry cant be accepted.
  

  Communication from the dealership to myself in this case or any other person is intricate. I would assume that Scott Clark having collected all contact information as well as other personal information, would professionally view communicating throughout this process as mandatory. 

  Business Response

  Date: 03/27/2025

  We have bent over backwards to try and trade ***** out of this car and into a brand new ******. ***** has put ****** miles on this car since Sept. Not to mention, now the car has an accident reported on the Carfax. Yet we've offered him more to trade it than he paid for it in Sept, ****** miles ago. So we fail to see how we have NOT tried to help him.

  
  There is also no less than a dozen calls to ***** from various staff members at Scott Clark Nissan. since his September purchase. He doesn't answer, then occasionally calls back a day or 2 later. He was contacted to come and pick up his plate. Initially he was going to pick it up, but after he failed to pick it the plate we mailed it. In later conversations, he told our Sales Manager *****, "I  don't have time to come to Charlotte for a plate. I'm too busy!"

  
  Now he got a ticket for an expired temporary tag. After the plate sat at the dealership awaiting ***** to pick it up, we sent it via *****. We have mailed the plate twice after verifying the address both times. It came back again yesterday. We didn't have it when he was in the store the other day because it was traveling in a ***** truck back and forth because the address given is "Not Deliverable" according to *****. So the plate is back at the dealership. We will not be sending it again. ***** will have to come in to pick it up. 

  We have extended ourselves to the extent that is reasonable. There is no longer anything we can do to assist *** *******.
  

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ put a new transmission in my 2014 Nissan Pathfinder. The transmission came from Scott Clark Nissan in Charlotte. *****, at Scott Clark Nissan initially said that the transmission was not the problem and that I needed other repairs. After paying $1,296.27 for those repairs, he then said "now there is a transmission code showing up that was not showing up prior to the repairs" but the transmission was covered under the warranty. After a week, I was told they were waiting to see if corporate was going to cover the transmission. I paid ************************ $4,887.28 for a new transmission in my 2014 Nissan Pathfinder. After driving the car for only 3 days it was leaking transmission fluid & not going in gear. It left my daughter stranded on Hwy 74. I had the vehicle towed back to East Coast Transmissions. I was told that the **** had broke. After they fixed it that, they said it needed a Rear Differential. The total cost of those repairs was $1,449.07. After driving the car for only 1 day, it was still doing the EXACT same thing - not shifting into gear. It left my daughter stranded on the highway again. I once again had it towed back to East Coast Transmissions. I was told that they would have to send it to Charlotte to Scott Clark Nissan because that is where they said the transmission came from and it was under warranty. Weeks later I called Scott Clark Nissan and was told that it was ready. So, my daughter and I drove to Charlotte only to find out that they had done absolutely nothing to it. ***** at Scott Clark Nissan said it was not the transmission and that it needed other repairs. So I paid $1,296.27 for the repairs. Then he said that "now, there is a transmission code showing up that wasn't showing up before those repairs" A week later, I called to see when my vehicle would be ready and was told that they were waiting to see if corporate was going to cover the transmission.

  Business Response

  Date: 01/14/2025

  ********** did install a transmission for this customer and it went bad again. When it arrived at Scott Clark Nissan for a parts warranty claim we could not duplicate the concern and found other things that needed to be addressed to fix the concern. We completed those things and then the transmission started to act up. ********** could not provide the proper documentation to us in order for us to be able to warranty the transmission they installed. The good news is as of Friday they were able to provide us enough documentation to get claim approved with Nissan and now we will be replacing the transmission under parts warranty at no cost to ********** or the customer.

  Customer Answer

  Date: 01/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly ask Scott Clark Nissan not to contact me in any way but the harassment continues. They sold my information & now I get emailed from other companies on the behalf of Scott Clark. This is harassment and needs to stop.

  Business Response

  Date: 10/30/2024

  This is an outrageous claim without a shred fact or an ounce of evidence.

  We have never sold any customers personal information.

  Customer Answer

  Date: 10/30/2024

   
  I am rejecting this response because:
  
  This is obviously a lie. Yall need to go after Car *** for using your logo if theyre not acting for you. Are you going to do that or are they acting for you?
  

  Business Response

  Date: 11/08/2024

  Mr. Little, 

  Your email and phone number was removed from our database in 2023. On Feb 22, 2023 the last note entered was "DO NOT CALL EVER AGAIN".

  Carfax obtains various info about your vehicle from a multitude of sources. We do not share personal private information with anybody. The email you attached does not have a Scott Clark Nissan logo. It has a ****** logo, They referred you to our dealership. They used the name of the dealership. It is a professional courtesy for them to refer the customer back to the store they purchased at or service at. They acquire that info from the *** & other sources, but not us. It is not personal private information. It is Vehicle History and they are very thorough. They have also not broken any laws. 

  Your issue is with CARFAX and I would recommend you contact them. Furthermore, their email has an opt out or unsubscribe option at the bottom. I recommend you do that. 

  Your claim that we shared or sold your information is preposterous. There is no evidence to your claim. 

  Good day Sir.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a lemon and the vehicle has been giving me problems since day one. I was told to sign documents without knowing the payment amount. I spoke with the ** Mr *** who had a nonchalant attitude. And now the finance company is trying to say that's is voluntary repo on my credit . It took 6 months to get a finance company. Come to find out the vehicle was unsalavagable.

  Business Response

  Date: 11/08/2024

  You bought a used car and had a couple minor issues that were all addressed promptly. You are not telling the whole story. 
  The car in question is the one you bought with/for your daughter. She decided to join the military & leave the car behind 4 months later.
  That is her prerogative, but it is not the dealerships obligation. That said we offered to buy the car back for the exact same price you paid 4 months ago.
  All you had to do is cover the tax and fees associated with the purchase. You declined our offer which was more than fair as the car has thousands of miles more than it did at the point of purchase.
  This will results in a voluntary surrender / Repossession & a 1st payment default as you have not made any payments on the loan.

  There is nothing more we can do.
  
  

  Customer Answer

  Date: 11/08/2024

   
  I am rejecting this response because: I cant afford to pay the 2500 in which they were asking when from day one the vehicle gave problems they knew that the vehicle was a lemon from the jump. Several mechanics looked at the vehicle. There were numerous problems, and the fact that out of the four months that the vehicle was in our possession, it was not being driven. The vehicle sat at the dealership for over a month before getting the vehicle back then on top of that it took from March up until October to find a finance company to finance this vehicle why because the vehicle was a limit we dont even know the exact mileage on the vehicle because the odometer did not work. The gas gauge did not work. There were numerous problems on his vehicle and I feel that to come up with $2500. He was saying within 30 days thats impossible which is why we bought the vehicle back we tried to give the vehicle back in the very beginning, but they were like no the vehicle was already financed. Then the fact that they just like I said in the original complaint, we signed papers when it was agreed that the original payment was going to be less and then here it is like I that the vehicle was $694 that I found out when the finance company contacted me. I dont need this as a repo on my credit. I just got my credit straight and I feel that if they wouldve said OK pay the $2500 off to us with monthly payments my door or something that I or my daughter could afford I wouldve done that but to sit up here and say you want $2500 cash straight up no it cannot be done. I cant afford that. She cant afford that. Im already paying for a vehicle that I got from the which one I was pleased with but this no not at all. Its unacceptable.
  
  

  Business Response

  Date: 11/15/2024

  We have attached the the Carfax vehicle history report as well as the Service history of the vehicle for all to review. In Summary:

  5/4//24 - Vehicle sold - ****** miles
  5/6/24 - ****** miles - Customer returned with brake noise & reported alignment concern. Turned rotors and preformed alignment.
  6/6/24 - ****** miles - reporting inconsistent fuel range display & continued brake noise. Could not duplicate gauge issue / Replaced front brake pads and rotors
  7/31/24 - ****** miles - oil change and tire rotation
  8/26/24 - ****** miles - Cust reports acceleration lagging. Performed trans flush as fluid was low.
  9/19/24 - ****** miles - Can in with flat tire. replaced tire.

  Cust put 8k miles on in 4 months. Carfax shows regular movement of miles. All issues were addressed promtly at the dealers expense other than the oil change/rotation. We are not responsible for a flat tire after driving for 4 months and 8k miles. As previously stated, the buyer decided they didn't want the car anymore as she went off to the military. She has not made a single payment in the 4 months shes had the car. We offered to buy the car back for the exact price that she paid. All the cust would have had to cover is the tax and fee's. She declined. We don't know what more we could have done to keep her from having a voluntary surrender on her credit. It is not reasonable to expect us that we should pay her more then she paid for the car especially after 4 months and ***** additional miles were logged on the car. We were MORE than fair in our final offer to her.
  

   

  Customer Answer

  Date: 11/16/2024

   
  I am rejecting this response because:
  When the vehicle tried to get return within 24 hours the declined to take the vehicle back . Like I stated in my last response if the manager would have given time to come up with the 2500 or worked out a payment plan directly to the dealer ship which he could have done then that would have worked out. I already had purchased a vehicle from them at the same time which is why I dont understand. I dont have money like that . And I feel its not fair.  If the manager is not willing to work out a payment plan, can I just come and get the car back and I will talk with I will work it out with the finance company myself..

  Business Response

  Date: 11/18/2024

  
  
  It is simply not true that she tried to return the car the next day. In fact, the Customers (a mother & daughter) bought 2 cars on 4/4/24. They came back on the 4/6/24 (2 days later) to pick up the 2nd car. It's difficult to imagine a scenario where one would have the desire to return the 1st car and instead keep it AND pick up the 2nd car 2 days later. 
  
  Mind you she has not made a single payment on this vehicle that she took delivery of on 4/4/24. She put over ***** miles on it in 4 months, & received 5 rentals at our expense. Now that the payment is in default, she wants to return the car because the daughter has signed up for the military 4 months after the purchase. These are 2 adults that signed a legal binding contract with a bank. Their issue is not with us. They need to contact the bank who the loan is through. We have spent thousands of dollars on this deal, all after the sale. We were under no obligation to buy the car back. That said, we offered to pay her every ***** of the retail price she paid. As a business we normally buy product at wholesale, just like any other business. Nonetheless, we were trying to help. All she would have to pay is the sales tax and fees. It does not make any sense to expect us to pay those taxes & license fees as a business. The $2500 is about the total of the payments she should have been making anyway. We do not loan money. We do not take payments. We place secured loans on the buyers behalf for the purchase of our products. We do not place unsecured loans for any reason. That is not in our purview. She could have put it on a credit card, gone to her bank and obtained a loan, but instead she is trying to use the BBB to strong arm us into making a bad business decision. We have done everything we are willing to do at this point.
  
  There is no reasonable expectation that someone could buy a car, drive it for 4 months, put *****+ miles on it, and then return it for a FULL refund. Its simply not unreasonable.
  
  
  
  

  Customer Answer

  Date: 11/18/2024

   
  I am rejecting this response because I try and return the car you can ask the sales person because she is the one who stated that it could not be turned in and I fact the car was brought the next day for service because the brakes was out and there was once again an issue with the gas gauge in the car.  I have text messages from the sales person at the dealership as well. All I was asking was time to pay the 2500 to keep from having a repo on my credit . Or at least put her another vehicle with less payments. That payment is to high 694 for a 2017 vehicle that is only being financed for 36 months. This is to much for me my daughter has tried to reach out to  Mr **** as well and he has ignored her emails and phone calls she is willing to work out a payment arrangement. Honestly Ive never seen a dealership do this Im from ************* and a car that I purchased I was able to do pick up payments so Im not understanding why this man felt like I had money like that ?  
  

• Initial Complaint

  Date:08/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded a 2020 Nissan Kicks for a used 2023 Nissan Sentra SV on July 1, 2024. The Sentra had no price sticker. When I asked salesperson ******* why it was returned after six months, she vaguely explained it was part of their preferred customer program but gave no information about its price or history including that it was previously leased. She never discussed the value of my trade-in, hurried me to switch insurance, and provided unfilled documents for signing without any explanation. Much of the time I was unassisted. Finance Director **** *****. assured me that payments would be lower than the listed $661, around $590, after transferring the warranty from the Kicks when I said that I didnt think I wanted to sign the contract. Trusting his word, I signed. I should be able to trust the word of the Finance Director of a reputable company. He had to redo the paperwork because it had wrong mileage for the Sentra listed not any other reason. When I received the payment information, it remained $661. I emailed dealership on 7/26 and called sales manager on 8/1. He promised to rewrite the contract. **** called on 8/2, saying the wrong check was funded, but the ************ said this was untrue. I re-signed a new agreement on 8/10 with a $587.55 payment, but **** did not explain changes to the APR and service contracts. The changes were unrelated to the original mistake, signaling further deceit. On 8/23, **** mentioned needing to unfreeze my credit for the credit union but this was never communicated before. When I asked if this would affect my credit report, he replied evasively. A credit union representative confirmed it would result in another inquiry. Refusing would mean sticking to the $661 payment.I found the previous owners lease agreement in the car, showing the ****** was leased with a value of $22,923.33 on 9/15/23, when it had 77 miles. I bought it for $28,820.67 on 7/1/24. This, combined with the dealerships deceptive actions, felt predatory.

  Business Response

  Date: 09/11/2024

  In this situation, we felt it was in the best interest of all involved to buy the vehicle back. 

  That process has been completed.

  Customer Answer

  Date: 09/11/2024

  I am rejecting this response because, despite their claims to the Better Business Bureau, the dealership has made no real effort to resolve the issue as promised. On 8/31, I contacted **** ****, who said he couldnt access my file because it was kept upstairs, which was closed for the Labor Day weekend. He advised me to call back on Tuesday.
  
  On 9/3, I called **** again and explained that my credit union had informed me that my payment was overdue. The original due date was 8/15, but after signing a new contract with **** ***** on 8/10, the first payment was pushed to 9/9. **** acted unaware of this, insisting that their system still showed a payment of $661. I visited the dealership that day. **** initially told me to make the $661 which contradicted the terms of the second contract. After reviewing both contracts, **** proposed two options: reduce the amount financed by $1,500-$2,000 or switch to Nissan financing after paying the credit union back their payment. I chose the latter.
  
  The next day, **** informed me that everything was ready for the switch, and I unfroze my credit as requested. However, by 9/6, I still hadnt heard back, and the credit union continued to call me about the overdue payment stating no one there has information about the car payoff or the second contract that I signed. **** then suggested that I make the payment for August.  He also mentioned that adding a co-signer might help. I would not need a co signer if the sale was not mismanaged. 
  
  This situation is unacceptable. The dealerships mishandling has not only caused confusion and stress but also negatively impacted my credit. Despite reaching out, the dealership has failed to resolve the issue, and I fear they are trying to push me into default, potentially leading to repossession of the vehicle.

  Business Response

  Date: 09/25/2024

  We have an appointment Sat 9/28 to either back out the deal and put her in a new car.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased on (07/23/2024) a Jeep Cherokee from Scott Clark Nissan South Blvd. The vehicle presented issues with the engine day two of the purchase, (check engine light on) in which caused me to returned the vehicle. I was informed a diagnostic would be conducted. There team or designated mechanic attempted to fix the issues and have relayed diagnostic codes in which I was informed would be concluded and was provided a loaner vehicle. Everything is documented on the teams effort to rectify the faulty engine on the jeep cherokee that was sold to me. I have had the loaner vehicle longer than the vehicle I purchased under 15 days. I continue to be disregarded with my request to have the vehicle taken to a jeep specialist for accurate determination of what the vehicle needs. The lack of effective communication, and follow through has been undeniable unbelievable.

  Business Response

  Date: 08/22/2024

  After careful consideration, we felt it would be in the best interest of all involved to buy the vehicle back from the customer.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car at SC Nissan on 1/10/24.My previous car was totaled & I told them I would like to transfer my license plates if possible. The salesman said he wasn't sure but to put down new license plates & ask them in finance. I foolishly listened to ************* I did mention it to finance - they said to bring my license plates when I came to get the car (I was going to pick up a few days later). I brought my plates with me to pick up the ********** put them on the car. Later I realized I didn't see them copy the plates. In researching, I discovered I was driving my car with illegal license plates despite my asking multiple times about them. Almost 3 months later & I am without ********************* I have been assured multiple times that everything was taken care of. I eventually found out that they were waiting on proof of insurance from me (I was never notified of this). I submitted my proof of insurance immediately (4/2). I continued to wait & followed up again - now there was a block from the *** because of a lapse of insurance. They needed a letter from my insurance *** saying it was a total loss. I emailed it 4/11. I asked if anything else was needed - I was told on 4/8 that they didn't need anything else from me. Yesterday I called to follow up again & was told that the problem was the *** needed a letter from my insurance stating that my old car was a total loss- nobody told me that the *** did not accept the previous document I sent on 4/11. I purposefully chose to spend extra for a car at ** because I wanted the assurance that a big name dealer would take care of everything. I have had to keep following up & don't know how long I would have been driving a car with illegal plates, unregistered, & with no title if I hadn't. Nobody has ever answered when I called ************** Right now, I am still driving unregistered with no title. I understand that mistakes happen - but I don't know what to do since these mistakes keep happening.

  Business Response

  Date: 05/24/2024

  Deal Date 2/10/24; posted in accounting 2/23/24
  
  Cash deal, customer check deposited 2/12/24 so would have held for 10 business days due to the check.
  
  Title was in house at time vehicle was sold,  but may  not have been pulled when deal funded/was billed because the deal jacket was mislabeled.
  
  Notes on folder indicate title clerk was asking sales/tower for insurance card on 3/27 and 4/2.
  
  When the deal was processed through CVR on 4/2 , it rejected due to cancelled insurance.  We submitted a request to the *** to lift the block it was declined due to the fact their was a total loss and proof was needed.
  
  On 4/11 she emailed  us documents from her insurance company showing a discussion about the total loss which resulted in the insurance cancellation; *** rejected this because it was not an official total loss letter.
  
  On 5/9 we received a total loss letter and presented it to the ***; her registration was completed 5/16
  

  There were delays on long the way as is often the case when youre dealing with the ***. 

  Customer Answer

  Date: 05/24/2024

   
  I understand that dealing with the *** takes time. I was driving a car with illegal plates for 3 months due to initial mistakes made by Scott Clark. But mistakes do happen - my issue has always been Scott Clarks lack of communication, initiative, and organization. 
  - I discovered I was driving with illegal plates and had to drive back to handle it.
  - Upon my calling to follow up, I found out that proof of insurance was needed. 
  - Upon my calling to follow up later, I found out that they needed proof of total loss.
  - Upon my calling to follow up again, I found out that my previous proof of total loss was not accepted. 
  Not once has Scott Clark taken the initiative to call me and inform me that they were waiting on information from me. If I had not followed up repeatedly & discovered that they were waiting on information, I don't know how much longer I would have been driving unregistered & with illegal plates. 

  Nobody ever answered the phone at the Tags & Titles desk, so it was even more frustrating trying to find out where I was at in the process. 

  I now have my registration and am hopeful my title will come through soon (I did appreciate that Scott Clark paid to overnight the registration to me) so I will mark this as closed, but I am still disappointed in my experience & Scott Clark's response. 
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/2/2024.For starters, I found the car through cars.com and the online price was very different from the sticker price on the 2022 Kia ******* GT1. The Cars.com price was $36,500 and the sticker price was $41,500. That is where the deception started. After 2.5 hours of haggling, we agreed upon $2,000 trade in and $1,000 down in order to get my payments down from the original $612 to $575 a month. Without putting $1,000 down the two salesmen (******************* and ***************************) said the monthly payments would go back up to $612 a month. When I got to the finance office to sign papers, the finance worker (*******************) assured me that the payments were going to be $575 despite the paperwork saying $612. At this point I just want my $1000 because I do not know where it went in the process.

  Business Response

  Date: 02/09/2024

  We need to address the difference between the sticker price and the advertised sales price.

  These vehicles are priced when they hit the lot. That is a retail price. That retail price is reflective of ***** Blue Book Suggested Retail Value. It's not and arbitrary number. We are typically going to advertise a market based discounted sale price online to increase sales activity on certain units. That proves to be rather effective by evidence of ************ seeing our internet ad price and having his interest peaked by that *****, to the point of coming in to see it and buy it. At no point did anyone Ask ************ to pay the retail price. Everyone was aware that he was there on the discounted ad price.

  ******************* has been with our company for over 9 yrs. He has handled thousands of transaction in that time. Not once has someone ever accused him of misrepresenting a payment as ************ is implying.

  Lastly, it is hard to imagine being presented with a contract showing a $612 payment, but believing someone who allegedly claims that your actual payment will be less. That is difficult to understand how someone could rationalize such a claim, sign the document displaying a $612 payment, and expect it to be less. We assert that ************ WAS aware that the payment was $612 which is why he signed for it and took delivery.

   

   

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13/2023 I took my car to Scott Clark Nissan for an oil change and tire rotation. The next day my car hood started smoking and overheating which my car had never done. When I got home I took a look at the Multipoint Inspection Form to see if anything was marked red and noticed that the fluid levels were marked red. I then reviewed the services they suggested to me at the dealership, on 11/13, and none of them were related to resolving the low fluid levels. The suggested services were: fuel induction service, spark plug replacement, bulb, and battery replacement. At this point I was very confused on why my service provider did not inform me of the low fluid levels which could have prevented my car from overheating. I was not able to drive my car so I had a mobile mechanic come out and took a look. He initially suspected it was a coolant leak caused by broken casing but upon further inspection of the car he noticed that the pipe that brings coolant to the engine was unclamped. The metal clamp was still around the pipe but pipe was not connected. He said this had to be done on purpose. I am filing this complaint because one of the mechanics who worked on my car purposely unclamped this pipe. In addition to that, the mechanic and/or service team failed to inform me of the low fluid levels in my car that they marked as red. The color red indicates that something 'requires immediate attention'. Since then, the dealership has contacted me about wanting to purchase my car. I would like the dealership to not contact me anymore. I also would like a refund of the $112.11 I had to pay to the mobile mechanic for him to come out and diagnosis the problem created by the dealership.

  Business Response

  Date: 01/03/2024

  Based on the review, the customer states the car over heated the day after the oil change was done and radiator hose that feeds coolant to the motor was ******************************* mobile mechanic claims this was done on purpose. 

  If this was done at our dealership, the car would have emptied all of the coolant all over the service drive within just a couple of minutes of starting the vehicle and would have over heated before it left our property. This customer states they made it all the way home and it didn't over heat until the next day. That proves that the hose was disconnected after it left our property. It never would have made it home with no coolant in the radiator without over heating.

  The box that was marked red on the inspection was in regards to the ********************** that was recommended. The system defaults to marking that box red when anything having to do with a fluid is recommended. Fuel being one of the vehicles fluids, a fuel induction service recommendation is what triggered that box to be marked red.

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that the business is not going to accept responsibility so I will accept the response to save both myself and the business time. I don't have a camera following my car so I do not know who disconnected the pipe but I find it very suspicious that my car had no prior issues before my oil change and suddenly started overheating the very next day after the oil change. I do not trust this dealership and will not be returning for any type of service. 
  
  Thank you. 
  

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday Nov. 10th 2023 I agreed on a vehicle and price with Scott Clark Nissan in Charlotte, NC.$28,500. We couldn't agree on a trade value so I went and sold my trade elsewhere and told *********** **** the car sold and I will be there Monday. He texted me in the morning and we set a time. I filled out a credit application and received a much higher rate than my own secured financing. I told him that I would keep my financing and after much push back from the dealership. I told them that I would be there after 4pm. I got a call from the finance manager and he said this is not a deal we can go ahead with. Please give him a call to speak about the details. The salesman then began saying he doesn't know maybe its mechanical. It is a clear unethical deal. In the negotiation process when I was negotiating the deal he said I was too good and I am not the type of customer that his dealership wants to deal with. After more negotiation he was asking about letting him have 2 finance points since I know about that. Then had the nerve to say I hope you have a great next car purchasing experience.

  Business Response

  Date: 11/16/2023

  Our General Manager was able to reach ****************** by phone and get everything sorted out. We're grateful for ******************' business as well as her latitude in allowing us to correct this issue.