Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently leased a 2024 Chevrolet Silverado from this company. When speaking to the salesperson ******** and also the finance department after we came to a conclusion on an agreement about payment and terms we agreed on a 3 year lease. Come to find out after the paperwork was signed they had added an additional 3 months to the terms without notifying me. This is blatant disregard to customer service and the agreed upon verbal agreement we had before going into the finance managers office to sign the paperwork. I would like for them to make this right and change it to the agreed upon verbal contract. I had a good experience with them outside of finding this out. They should make things right, that is all.

  Business Response

  Date: 03/19/2025

  Please see attached signed buyers order dated 7/24/24 which clearly states 39-month lease. If I can be of further assistance, please don't hesitate to contact me.

   

  Thanks,

  *** ******

   

   

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2020 ***** malibu on 8/31/2024. By January 2024 I needed an oil change and a new engine air filter. I was understandable when it came to the oil change but the engine air filter seemed awfully early to replace especially since I had only had the car a few month. Fast forward to March 2024 I am driving and my engine power begins to reduce, my car begins to shake and the check engine light starts to flash on and off. This happened 2 times within a week. When I was finally able to bring it in on Thursday 3/15/2024. I had to leave my car at the dealerships auto shop. I was then contacted and told that the issue was that one of the fuel injectors and that I would need to pay 1500 for it to be fixed. At this point I am only about 6 months into owning my car. When I received the car there was only about ****** miles on it. How could I have to now pay for such a big fix on a car that I just bought? Then on top of that I was told my car would be ready by Saturday 3/17/2024 but did not get it until 3/25/2024. I was told there were no warranties to help cover my expenses and when I tried to speak to them about it I was basically told this problem wasn't found before the car was sold which just doesn't make sense.

  Business Response

  Date: 12/02/2024

  I have reviewed the service work orders. There would be no way to predict a future failure of the fuel injector 6+ months before it fails. The customer was offered an opportunity to purchase an extended service contract which could have helped with the repair cost, but the customer elected to decline that coverage. This is a pre-owned vehicle in which the factory bumper to bumper warranty was expired at the time of their purchase and was disclosed as such.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Chevrolet Traverse from this company back in 2021. I recently traded that in at a VW dealership for a new car. When I traded in the traverse, I was told that I could seek reimbursement for the extended warranty I had purchased with the car back in 2021. I went through the process, and it was simple at first. I was told I would be getting roughly $2500.00 back for the warranty. I was told this process could ***********-8 weeks, so I was pleasantly surprised when the check arrived within a month. However, when I went to deposit the check into my bank, my bank rejected the check as it was in a different last name than the bank account. This rejection was learned of in mid-April.Understanding this was my fault, I reached out to South Charlotte Chevrolet to get this resolved. I have spoken to numerous people who respond with the same line "we will look into it and get back to you". The original check was sent to me at the end of March / beginning of April. I got the notice from my bank on April 15th and have been trying to get the check reissued since then. It has been 4 months now. I have lost track of the number of times I have called the company and left messages. Most times, when the receptionist transfers me, I get sent to a voice mail box that is full and cannot accept messages. The check amount is close to $2500.00 that this company owes me. I have called and called, left message after message and NO ONE has gotten back to me. I am at my wits end here as I just want the money that is owed to me IMMEDIATELY. Please help! Check details below.Check number - ***** Check amount - $2367.34

  Business Response

  Date: 08/06/2024

  A new check with updated name was sent to customer per their request after the accounting and finance department spoke with customer.

   

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car, within one day the car was messed up. When the car was taken to a local dealership was given one explanation, car was sent back to ** to the dealership, and they begin to tell of another problem and the problem is now our problem and they will not fix the mechanical issue. The sales manager, service manager, and the ** have failed to communicate or respond with a proper solution. This dealership has no integrity or honor for what they do. They only want the money. They do not care about their customers!

  Business Response

  Date: 07/05/2024

  Customer's son purchased used ***** with manual transmission and drove from Charlotte NC to ******* with no issues. Customer contacted SCC about an issue with the *****. Customer complained that their local ***** dealer would not honor the manufactures warranty. SCC (in good faith covered the cost) towed the ***** back from ******* to Charlotte NC and sent to a local ***** dealership where they found the codes of a miss shift that blew the engine and voided the manufactures warranty due to driver negligence. 

  This is not a Chevrolet or even a South Charlotte Chevrolet issue. This is an issue between the purchaser and *****'s manufacturer's warranty as the unit is within the warranty specifications for year and miles. *** vehicle was inspected and passed North Carolina State inspection prior to purchase. ***re were no preexisting issues with this unit which ***** verified by pulling the codes stored in the car.

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2017 Mini ****** from South Charlotte Chevrolet on April 16, 2024. I live in South ******** so I was told to pay the taxes and send them copies of the paperwork. The taxes were paid on April 17th and all required documentation was overnighted to them on April 18th. I followed up on May 13th and was told that all paperwork had been received, but there was a delay due to personnel issues. I was also told that it would be expedited and I should have the plates before the end of May. I was out of town until June 11th and the plates still had not arrived. I called on June 12th and spoke to the person in charge of getting the plates. She told me that South ******** *** had a delay and they were expecting the plates by June 14th. They would then mail them to me. I followed up the next week on June 18th and was told someone was supposed to call me. I never received a call. I called on the 18th/19th and got transferred to the Finance Manager each time, but no one answered or responded to the message. I also spoke to the person that sold me the car and he assured me that the Finance Manager was going to give me a call. I would just like to get my license plate for this car since it is now 67 days since the purchase.

  Business Response

  Date: 06/28/2024

  The tag and registration are attached. This matter has been resolved.

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership posted and advertised vehicle for MSRP on multiple advertising platforms including their website. Upon confirming availability and pricing via email, they updated their pricing to include a $50,000.00 "market adjustment" and updated all of their marketing after the fact but wont honor their email confirmation of pricing. I understand market demand of vehicles but advertising and confirming a price and then talking with a sales person who then sends you an updated link with an extra $50K market adjustment after the fact is bad business and also should be considered price gouging

  Business Response

  Date: 08/14/2023

  This customer received pricing base off the email template that was provided that is a generic response that is sent to customers when inquiring about a vehicle. That just confirms the **** of the vehicle and that the vehicle is the correct vehicle. There was no worksheet/deal sheet presented to this customer stating what the vehicles price would be.
  Our pricing across platforms did go down for a minute so the market adjustment may not have been reflected at the time. As soon as the server was back up and running the market adjustment was still on the vehicle of interest as it has been the whole time that the vehicle has been available to be sold. This pricing is consistent with these limited availability vehicles in our market.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had taken the car to ***** Cheverolet in ********* ** but when we did take it that Monday they finally told us they would not be able to help us. So I called South Charlotte Chevrolet and talk the answering service and I explain to her what had happened, so she said bring it there. She said she would get us a rental. Knowing they would not be able to check the car their words were well we will have to wait until tomorrow so we will get you a rental ok was our respond. Okay the next day come I call to check to see what was being done that morning no answer. I called later that day spoke to a lady. Oh I'm sorry the technician got sick he had to go home so when would I find that out. Not knowing they did not have but one technician too. So the next day later he did not come in at all. So three days gone by he finally come to work. The lady calls around 4;00 pm to let us know it's the transmission we have already gave her the information on who to call but when she call it was so much things they said needed to be done the *************** sent their adjuster we still in the rental thing that since they have our car they are responsible for our transportation so both parties agreed but looking at my paper work and talking to the *************** they took the warranty money and our money for rental and put it down on the list for some as miscellaneous and the *************** will give you your money. we are owed $305.00 and have not yet received it from South Charlotte Chevrolet and this is the reason for the complaint because we was done wrong and this is not fair to anyone this has been since 5/2/2023 and are still getting the run around talking to different people I really did like going for service but now you have to watch everything seems no one is fair.

  Business Response

  Date: 06/26/2023

  We made the guest aware of the rental charges when she signed the rental agreement to get the rental car. Her total rental came to $660.00. Part of this was due to our transmission specialist being out sick for two days and part was because the warranty company sent and inspector that took several days. The total for rental was conveyed throughout the repair process. The $200 in misc. fees on the invoice is a handling fee the warranty company pays as because they sent their own transmission in for us to install rather than using the ** OEM part we sell. In consideration of ************** being our sick, we discounted the rental by $198.40 leaving $405.00 paid by the customer including her $100 deductible and her portion of the rental not covered by her warranty or us. This was all explained clearly and agreed upon during and at completion of service.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a check for Gap Refund for reimbursement check number ***** after we sold our vehicle on 1/31/23. The check was deposited into the bank on 02/27/23. On 03/01/23 there was a stop payment issued on the check from South Charlotte Chevrolet and the funds of ****** were withdrawn from my account. On approx. 3/11/23-3/13/23 i received the cancelation notice from our bank ********** of special handling chargeback. The first attempt to contact South Charlotte Chevrolet was on 3/15/23 to find out why the check was canceled as well as why we were not contacted prior to as to give notice of cancelation or be given an explanation of why. Since that date my wife or I have left numerous messages with them front desk personnel as well as on the ext. we were sent to of #**** to be contacted back in regards to this matter. Each time a voice mail was left we never received any response. This also correlates with the front desk taking our names, information and issues and turning directly over to the manager as well as emailing the employee who is in charge of checks and refunds but never receiving a phone call back as they continuously had meeting every time we called. i am very surprised that these meetings occurred from open to close multiple days in a row. When called the first message states that the conversation may be recorded for training purposes. I would first like to match my phone records up to their phone records and like to hear the conversations and information provided by the receptionist. Not only was the payment of check stopped, it caused unnecessary fees to our account, disturbance of our life trying each day to track down an explanation.

  Business Response

  Date: 05/19/2023

  We have tried to reach out to **************** on several occasions. When **************** cancelled his GAP policy, checks were inadvertently issued from GM Financial as well as South Charlotte Chevrolet. South Charlotte Chevrolet issued a stop payment on the check we issued as it was a duplicate payment.  We apologize for any inconvenience this may have caused *****************  As a sign of goodwill, South Charlotte will reimburse **************** for any reasonable bank fees that he may have incurred as a result of the stop payment. **************** can email a copy of the charges to ************************************************************.
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a terrible experience from the first call to schedule the appt. I could go on and on but want to reserve space for why I'm really filing the complaint. The one thing that sticks out from the whole thing is when I asked for some of the diagnostic fee of a potential repair to be waived due to horrible communication, the service agent told me "I want you to know that if we do this, that money comes right out of the pocket of the mechanic". What an insanely unprofessional and borderline threatening thing to say. Who would want to upset the mechanic working on a car that I drive my family around in? Awful. I then began a discussion with the Service Manager. He was short with me, rude, completely ignored my request that then I had to bring back up multiple times in the conversation, and then said "fine, you'll be happy when you get here". I show up to pay my bill, and to my surprise, what we had discussed had not yet come off the bill. I had to push, yet again, for them to do the right thing. However, as much as I was frustrated by everything I describe above, this is the reason I'm filing the complaint. The SERVICE WAS FRAUDULENT. The service appointment was in early October. I paid close to $1,700 to have a 'Timing Chain with tensioners and guides' replaced. In mid-January, I begin to hear an even worse sound from my engine as I had heard before. I decide to take the car to another ***** Dealership for them to look at the car. What do you know! They called me yesterday and told me I need to replace...the Timing Chain! It should be embarrassing that after spending $1,700 in October, I'd be asked to then pay that same amount AGAIN for the same repair. Was the timing chain not replaced the first time? Was it a faulty part? I can't begin to tell you how stressful, time consuming, and frustrating this has been. ZERO ownership. ZERO professionalism. ZERO care about the customer experience or the SAFETY of my family that I drive around daily.

  Business Response

  Date: 02/06/2023

  I have communicated with this guest, and I am currently awaiting a response as to the issue with his vehicle. If the dealer that has his vehicle is correct and the parts we installed have failed, they will be covered under the parts and labor warranty. He should not incur any additional expense for the same repair. I extended the offer to inspect the vehicle, which was declined at the initial communication, but I will update further once the guest responds with the final diagnosis.