Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased used vehicle Feb 18 paid in full. Around April 5th noticed I had still not received title or tag and 30 day plate was dead. Made some calls but always sent to voicemail or "send an email to the title person." Left voicemails and sent email. Several times it was the same old run around or "she's not here" or "they're not answering." Went to NCDMV they said this car is still in the previous owner's name. Finally got to speak to somebody on April 21 and **** said it was there s**** up and they "dropped the ball." They are waiting on ***** Finance to release the lien hold. I told him fine and I said I would give it two more weeks and he said he would overnight me a new paper tag. There was no paper tag sent and two weeks later still nothing had been done. Today I called ***** finance myself and they had already released the lien to Georgia back in Feb. All Town and Country Toyota had to do was call GADMV and request the title. I called the dealership today and was left with more promises somebody would call me back. Out of all the 8 calls I have made to them over this issue NOBODY has ever called me back. I just want my tag and title work that I already paid for. I don't have time to come back to *********, wait two hours for my check, and then another Saturday of hunting for a car. Terrible experience.Business response
05/10/2023
We do sincerely apologize for the amount of time it has taken ** to get this processed and for the inconvenience we have caused you.
We paid off the car and *************** Services released a ** title to **. We tried to register **************** vehicle with NCDMV and that is when we found out that the previous owner had moved from ** to ** and registered the vehicle in ** on 3/1/2021. In order for ** to register ************* in ** we have to send the ** title with a lien release from *************** Services to have the title flipped to ** and then register ***************We have called *************** Services several times asking for a lien release. The last time we called was 5/5 and explained again the situation to HFS. The rep stated that they will send me a no interest letter. Once we get that we can do everything we need to do.
We did offer to buy the vehicle back as we understand the frustration ************** has and assure everyone we are working diligently to get this done asap.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.