Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a used car from them back on November 16, 2024. It was around 6 pm and it was dark outside so it was hard to see the car but it looked to be in good condition and drove well. I go to purchase said car, and they had a maintenance plan that was required for purchase at $1600 that it couldnt be removed it was standard for them. I just got the information in the mail and found that it is only good for 1 year or ****** miles, which this car had ****** miles on it. Thats the first complaint. The second on is I had a trade in car and I told them the car should run when they come pick it up on Monday. The people that came to pick it up said it wouldnt move so they left. The dealership called me to tell me I had to have the car towed to them, I told them it was their car now they should handle it but they didnt agree. So I had to pay $120 to have it towed to them because I wanted it out of my yard. Third complaint is that the car was 2 quarts low on oil and had not been detailed like they stated, they did have me come back in with the car to rectify the situation. Fourth complaint, my tag was due on my old car, and they did the title change wrong therefore I paid taxes on the car during purchase then had to turn around and pay taxes at the *** again to get a new sticker. They do not return phone calls and give very little information when they do. All in all a terrible experience

  Business Response

  Date: 02/19/2025

  I spoke with customer and offered to pay $120 for towing bill and provide her with an additional oil change/tire rotation.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution will be acceptable to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Victory Chevrolet sold me a vehicle with a salvaged title without disclosing it to me which is illegal in **. The ** ** ********* instead of apologizing and offering to fix it asked well isnt it a good truck? Why are you here? Has it caused you an issues? What do you want me to do? I cant just create a new title. He never one time admitted it was their fault. Finally after 4 hours of going back and forth he gave me back the amount I paid for the truck plus the warranty. I asked for the money I have paid in repairs to the vehicle and he said no(some of them paid to the dealership). I want the amount of money I paid in repairs $1500 plus $3500 for endangering the lives of our family.

  Business Response

  Date: 10/05/2024

  When Victory first posted this vehicle on our website, we disclosed that it had a salvage title.  However, when we sold the vehicle, we inadvertently did not disclose that to the customer.  It was a mistake on our part.  Around 16 months later, and having driven approximately 30,000 miles, the customer noticed that that there was a salvage title, and brought it to our attention.  We then refunded the entire amount they had paid for the vehicle, and refunded the entire amount they had paid for a warranty as well.  We did not reduce the refund for the months it was driven, the miles it had been driven, or the moderate body damage that the vehicle was returned to us with.  Once the issue was brought to our attention, Victory acted in 100% good faith.     

    

  Customer Answer

  Date: 10/05/2024

   
  I am rejecting this response because they never acted in good faith. First, they told me that they didn’t sell me a car with a salvaged title that the dmv made a mistake. Second, once I went to the dmv and they told me it wasn’t a mistake. Victory Chevrolet’s title person told me that the person I needed to speak to was the sells person that sold me the car Mo and unfortunately he no longer worked there. She said that there’s nothing they can do to help me. Third, once I came to Victory Chevrolet and the GM JT Stilwell spoke to me. He never once told accountability on Victory’s behalf. He offered for us to keep the truck. Never one time did he admit that they sold us a truck with a salvaged title. It wasn’t until I pulled out all my paperwork. And even then he didn’t offer any solutions to fix the issue. I wasn’t until I was going to leave and turn in the business in that he offered me a refund. I told him then that I wanted to repairs that I paid on the vehicle some paid to Victory Chevrolet. If I had a wreck in that vehicle I would own that dealership. I want my repairs totaling $1,500 and $3,500 for endangering my life. I’m not done with just turning you in to bbb. I turning you in to the state of NC and Corporate Chevrolet and Channel 9 news. You tried to take advantage of my husband because he’s Hispanic. And I’m not going to let you get away with it 
  
  

  Business Response

  Date: 10/09/2024

  Victory Chevrolet has agreed to the customer's request.  Please have customer contact me for details.   

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went a few months back to potentially buy a new vehicle. Was given a coat breakdown and saw the Victory Protection package which was somewhere around $1600. I inquired what it was and was informed that it was chevys extended warranty. I asked if it was optional and the salesmen advised that they sell it on all of their vehicles that they sell. I asked again if it was optional and if I can have it removed. The salesmen went and got the sales manager to inquire on removing the protection package. While he was gone I googled the protection package and the contract came up on their website. After reading the contract it was in fact optional. The manager came up and I inquired about removing the protection package and he gave me the same sales pitch as the salesmen. I showed the contract that was on their website and the manager told me that it wasnt their website. I showed him the web address and he said I win that they will remove it. Once it was removed I agreed to allow them to run my credit with *********** only and no one else. After reviewing my credit report they in fact ran my credit through *********** and also through Victory Chevrolet (2 inquires) I only authorized one. I ended up walking away from the deal due to their deceptive practices. I want the credit inquiry removed from my credit report.

  Business Response

  Date: 08/15/2024

  The customer was here on May 6th of this year.  He agreed to have us submit his application only to ************ which we did.  We are extremely careful to insure that an any individual who is attempting to obtain financing is verifiable, and per our standard procedure here, we also ran his credit through our system to verify his identity.   

  Customer Answer

  Date: 08/15/2024

   
  I am rejecting this response because: I was not informed of their intention to run my credit through their system as well pulling a second hard credit inquiry. While I was there at the dealership , the *** and manager was trying to convince me to run my credit with GM and I refused. Please explain the policy and procedures of running a second hard Credit pull along with showing verification in writing that I agreed to that second hard pull inquiry. I also seen no such agreement, posting or sign advising such a pull. I agreed to pull my ***ort from *********** and *********** only. I still require that the hard inquiry from Victory Chevrolet be removed from my Equifax credit ***ort as the dealership was not authorized to do so by me. I do have a witness of such interaction and transaction at the dealership. 

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Victory Chevrolet to buy a vehicle. We wanted to pay cash for the vehicle and we were told that they would not sell us the vehicle without financing part of the cost.We stated over and over we that we did not want financing and we wanted to pay cash in full for the purchase.They refused to sell us the vehicle without financing. We tried to confirm that if we financed the vehicle and then immediately paid off the financing that it would not cost us an extra ***** in doing so. They confirmed that it would not cost a ***** more, so we went through with the financing.In doing so, we were charged, by the *************** $151.92 in interest charges. We made several calls attempting to gain forgiveness for the finance charges and we were denied relief!As a result, we are filing this complaint to get reimbursed for the finance charges incurred.Victory Chevrolet lied to us, were fraudulent in coercing us to finance against our will!We are seeking reimbursement from the dealership for $151.92 in accrued finance charges!We have paid in full the initial financed amount of $24,672.72 and the additional $151.92 in accrued interest in order to get our title for this vehicle.

  Business Response

  Date: 05/24/2024

  This will be handled immediately and I swincsrly apologize for this unnecessary inconvenience!  Thank you.  
  

  *************************

  Customer Answer

  Date: 05/24/2024

   
  I am rejecting this response because:
  I expect a refund in the amount of $151.92 of accrued interest expense that I incurred as a result of Victory Chevrolet to allow me to pay cash in full at the time of purchase.

  And their verbal commitment that their forced financing would not cost me a single ***** more than the balance due of $24,672.72!

  Business Response

  Date: 05/24/2024

  As I stated in the previous responsewe are refunding the amount that was requested of $152.  And once again I apologize for your inconvenience.

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.

  P.S.  I wish to reopen this case in the event that Victory Chevrolet does not provide the $152 reimbursement.

  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/07/24, I brought my car in for a routine service that included an oil change and a multi-point inspection. Post-service, they informed me of a recall for air induction systems on certain ***** Malibus it didnt apply to my vehicle. Despite this, it later turned out they actually hadnt performed the multi-point inspection they charged me for. Ironically, 7 days later, my check engine light came on. Diagnostics were ran by ****** and they identified a problem with the air induction system. IRONIC? Contacted Victory, spoke w/***************, he downplayed the recall stating it was only a bulletin & advised it wasnt too serious so I set an appt March 19th for repairs. It was during this visit, I emphasized my trans slipping, shaking, etc. specifically stated anything with the *************** FIX IT! Anything else, let me know first. They even gave me 10% off $1400, taking accountability for the oversight on 2/07/24. Lo and behold, 30 days later.. transmission completely fails in traffic almost causing a near-fatal accident. I immediately called Victory, spoke w/ ***** again, who reacted dismissively. He insisted that they had NOT worked on the transmission and sternly repeated that since they hadnt noticed anything wrong during their TEST DRIVE, there was nothing they could have done even though I had clearly informed them of all issues and TRUSTED a thorough inspection and repair would be performed. Instead, ****** insistence that they had driven my car for 3-4 miles contradicted my Chevrolet apps trip overview, which recorded only 1.57 miles of driving post-service. My car was NOT driven UNTIL 30mins prior to calling me to pick it up. I have been without my car since April 19th but Im still expected to pay more, $2250, and they have never once offered me a rental knowing I have nothing. I would appreciate assistance in bringing this matter to light and helping ensure that Victory Chevrolet addresses these problems and takes responsibility for their actions.

  Business Response

  Date: 05/03/2024

  The customer's vehicle is currently at ****************** for service.  We are also reviewing the customer's complaint, and will respond when our investigation is complete.   

  Customer Answer

  Date: 05/03/2024

   
  I am rejecting this response because: My car has been with Victory since April 19th 2024, today is May 3rd 2024. I received a call on Monday April 22nd advising it will be done by the beginning of next week. Today is Friday I have spent over $700 between Uber and Deliveries. Again Ive never been offered a loaner car. Again, I mentioned to ***** that why wasnt my transmission investigated and fixed as I previously requested? I was met with the same response as received from *****, Oh well we didnt feel anything when we test drove it the 3-4miles, so we cant fix something that were not aware of. (Even though customer advised of trans slipping frequently)  Again, still lying to me that they test drove my car, not realizing I have the app that tells me every time my car is started and driven. My car was NEVER DRIVEN UNTIL BETWEEN 4:01PM-4:16PM ON MARCH 20, 2024 FOR 1.57 MILES WHICH WAS 30MINS PRIOR TO ME PICKING IT UP AFTER SERVICE WAS REPAIRED - SO AGAIN, there isnt any discussion because had the multipoint inspection that I was charged for was throughly performed on BOTH 2/07/24 and my car was actually driven and my transmission was thoroughly investigated AND FIXED AS I SPECIFICALLY REQUESTED ON 03/19/24 WHEN I PAID THEM $1,402($1,302 AFTER DISCOUNT DUE TO ISSUE ON 2/07, we wouldnt be here today. Victory has cost me more money and have put me in a huge bind because of their mistakes and had the audacity to have a sales person call me last week, to ask to BUY MY CAR BACK, pretending she didnt know my car was across the breezeway I just want my car fixed PROPERLY and Im never coming back. 3yr relationship gone down the drain. This wouldve never happened if ***** was still there on those days! The ONE TIME in THREE YEARS, a new person touched my car, here we are! Review the attachments thoroughly! Theres also one more uber receipt that Im unable to attach due to the limit of files!
  

  Business Response

  Date: 05/09/2024

  Our service director has spoken with the customer regarding the transmission issue.  There was an internal issue that showed no codes and was unable to detect.  Customer authorized repair work, which has been completed at a discounted rate.   

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Victory Chevrolet in 2021. I expressed many times that the vehicle has issues with the coolant system. In 2023 the vehicle was towed to the dealership because it wouldn't start. In February 2024 the car was taken to a different dealership (********* Chevrolet) because the coolant systen was over heating. In March 2024 the car was towed to another dealership (Park Chevrolet) for a bad tire. That dealership expressed that the radiator has a crack that was not caused by the damage done to the vehicle. After 3 weeks of back and forth with dealerships and *************** the vehicle is still not repaired and no one is trying to help get me a better car. It is now the end of April I still have no working vehicle, no potential new vehicle, and each company says to take it up with ***************

  Business Response

  Date: 05/03/2024

  The customer purchased this vehicle from ****************** in September of 2021.  The vehicle had ****** miles on it.  The last time it was here at Victory, in September of 2023, it had ****** miles on it, and in April of this year, it was seen at a different dealership, and it had ******* miles on it.  There apparently has been an accident with this vehicle.   We attempted to trade the customer out of this vehicle earlier this year, and we were unable to due to financial considerations.  Our general manager has spoken with the customer and invited the customer to bring the vehicle in to our service department.  An appointment was made for this past Monday, 4/29/24, at 10:00.  The appointment was missed.  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of February I brought my vehicle in to get the transmission replaced after several visits of me being told that it was only air in my lines. I had to wait almost a month to get my vehicle back when it initially was only supposed to take **** days. I called numerous times to get an update but every time I called no one had an answer for me. I then later found out by the the new service manager that some people were fired including the old service manager for what I would assume would be incompetence. I finally received my work vehicle and here we are almost 3 months later Im having issues again. I took my vehicle because I was hearing sizzling coming from the front of my truck so I thought my transmission was leaking and I was told by ***** it could be fixed and it mustve happened when the new transmission was put in. On 5/29 I took it in for the repair and come to find out it was condensation coming from the firewall according to ***** and it cant be fixed. When I originally brought my vehicle in in February the only thing wrong with it was the transmission slipping. Its unacceptable to tell a customer that a problem cant be fixed when you caused the problem in some kind of way. Not to mention its unsafe. I have picked my vehicle up because this location is incapable of doing their job and providing great customer service.

  Business Response

  Date: 05/30/2023

  The condensation drain lines do come out through the front of the firewall.  But they were engineered by GM to do that.  It is how the engine was designed.  The customer was shown pictures of this design, and if he feels we are incorrect, perhaps he should visit another service department to see what their response would be.   

  Customer Answer

  Date: 05/30/2023

   
  I am rejecting this response because: I will definitely be taking it to a different ***** dealership for it to be looked at and if I get a response that it can be fixed, what is your next step? 
  
  

  Business Response

  Date: 06/05/2023

  We would be interested in hearing the result of the visit.

  Customer Answer

  Date: 06/05/2023

   
  I am rejecting this response because: Business shows no concern and accepts no fault. When I'm able to get it checked out you will know.
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle has numerous electrical problem. The service manger at Victory Chevrolet refuses to attempt to repair the Vehicle because the computer does not show an error. I called Chevrolet help line and the customer rep hung up on me. I bought the vehicle new and have had taken it to two different dealerships with no result. The Service Manger at Victory, *************************, refused to attempt to repair the vehicle.

  Business Response

  Date: 03/03/2023

  I have responded to the customer, and made an appointment with him for next Wednesday, March 8th.  He will meet with our new service manager, and leave the vehicle here for a proper diagnosis.  He will be provided with a service loaner while his vehicle is here.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/22 I did the instant cash offer to sell a vehicle to Victory Chevrolet. They offered me $18,865. My phone rang within minutes and I spoke to a ******* who made me an appointment for 12/15/22. He assured me that they pay more than what they valued it and bring it in and make sure to ask for him. I arrived at Victory ***** and found out that ******* works at a call center and *******. After waiting for awhile another guy gets my keys and takes my car for a ride. He comes back and was very rude. He offered me ******. My car is clean, it needs nothing and was exactly as described. The only explanation was the car market is declining. I said well what about this that shows what you guys will give me? And showed him the email. He said I dont know where you did that but we can only pay ****** because of the market. I did the instant offer on Victory Chevrolets website. Absolute awful customer service, classic bait and switch and a whole 2.5 hours of my day wasted over this.

  Business Response

  Date: 12/22/2022

  Victory has responded to the customer and has apologized for the serious mis-communication on our part.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an oil change and tire rotation at Victory Chevrolet, LLC on August 27, 2022. On my way home my car began shaking badly. I pulled over and called Victory Chevrolet, LLC and informed them of the issue. They stated they would inform a manager and call me back in 10 minutes. After approximately 20 minutes with no returned call, I called again. They sent someone to my location. The mechanic named ******* raised my vehicle with the **** to check the tire. He immediately begins shaking his head as he begins to turn the lug nuts on my tire with his bare hands. When they serviced my vehicle at the dealership they only screwed in one lug nut. My tire was about to come off which is what caused the shaking. The mechanic informed me that this could've went really bad. I was terrified to drive my own vehicle due to their faulty work. Victory Chevrolet, LLC offered to cover my next 2 oil changes, which I refused. They refunded me for my services in cash and stated that they would order my replacement hubcap, which was lost due to their incomplete work. I have requested documentation of this incident, which I was informed that they are required to input into their system. I have called on 7 separate occasions requesting this documentation and the status on my hub cap. I called on September 8 requesting the documentation and the status on my hub cap. The manager I spoke to took my email and stated he would send the document to me, I never received that documentation. My final time calling I was informed by a different manager that the incident was not documented and they only documented that I was refunded but it did not state why they provided the refund. The lack of documentation seems very unprofessional and unethical as if the company aims to cover up their carelessness. It is now October and I have yet to receive my replacement part and the documentation I requested. I continue to have very bad anxiety when driving my vehicle because of this experience.