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Business Profile

Optometrist

Southpark Optical Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ********************************* Center to buy progressive eyeglasses because I looked online and they have had a good reputation for a long time. I bought the progressive glasses from them paying $350.00 when I ordered on January 24, 2025 and the remainder, $350.00, when I picked them up on January 30, 2025. The employee at ********************************* Center who helped me order the glasses told me I had ninety days to try them out and if they didnt work for me I could bring them back. She did NOT tell me that I would be reimbursed (my $700.00)) with ONLY a store credit. The glasses did not work for me and the employee who helped me this time (February 27, 2025) made me aware that I would not be repaid but that I would have a $700.00 store credit. I felt deceived and trapped! She went on to tell me about bifocals rather than progressive lenses (three lenses) that should work better for me. I felt I had no choice so I today (February 27, 2025) had her order the bifocals for me. I asked her about the price, thinking bifocals would coast much less than the progressive lens (three lens)) glasses, but the price of the bifocals is only $46.00 less than the progressive glasses. I asked if I would have the ninety day trial period for the bifocals. She said no, that the ninrty day trial period is for one time only. I asked If I would be repaid the $46.00 price difference. She said no, that the $46..00 price difference would only be a store credit. I feel misled and ripped off!

    Business Response

    Date: 02/27/2025

    Mr ***** will be given a refund. He was told to try them out for up to 90 days but was never told he could get a refund. We will exchange one time up to 90 days. It states very clearly on his credit card receipt ( in 2 different places), his store receipt and in store signage ( 3 distinct places) NO REFUNDS STORE CREDIT ONLY. Mr ***** doesn't understand that and feels tricked or deceived. Considering this I feel it is in our best interest to discontinue our business relationship. Therefore, he is being notified and a refund will be issued.

    Customer Answer

    Date: 02/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

Southpark Optical Center is BBB Accredited.

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