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Business ProfileforNorthlake Eye
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 6801 Northlake Mall Dr Ste 253, Charlotte, NC 28216-0757
- BBB File Opened:
- 10/21/2019
- Years in Business:
- 7
- Business Started:
- 4/1/2017
- Hours of Operation
Primary
- M:
- 9:30 AM - 5:30 PM
- T:
- 9:30 AM - 5:30 PM
- W:
- 9:30 AM - 5:30 PM
- Th:
- 9:30 AM - 5:30 PM
- F:
- 9:30 AM - 5:30 PM
- Sa:
- 9:30 AM - 4:30 PM
- Su:
- 12:00 PM - 4:00 PM
- Business Management
- Mr. Ryan Corte, Owner/Manager
- Contact Information
Principal
- Mr. Ryan Corte, Owner/Manager
Customer Contact
- Mr. Ryan Corte, Owner/Manager
- Additional Contact Information
Phone Numbers
- (828) 299-0055Other Phone
- (828) 684-3497Other Phone
Website Addresses
- (828) 299-0055
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Marshell S
09/16/2023
Northlake Eye Response
09/28/2023
First and foremost, we would like to extend our sincerest apologies for the inconvenience you've experienced during your recent visit to our practice. We deeply value your feedback and take your concerns seriously, as they help us improve our services and ensure a better experience for all our customers.
We understand that your experience involved a charge of $95 for a contact lens fitting, and you encountered an issue with your credit card payment when ordering your contacts. We have thoroughly investigated this matter and reached out to our merchant services partner to address your concerns.
Upon review, our merchant services partner confirmed that your credit card was not charged twice. It's important to note that in some cases, certain banks may place a temporary hold on credit card payments, which can appear as an additional charge. However, these holds typically drop off within a short period, and the actual charge remains accurate.
We understand that this may have caused confusion and frustration, and we sincerely apologize for any inconvenience you may have experienced. Your feedback regarding this issue has been shared with our team, and we will work diligently to ensure better communication and transparency with our customers in similar situations in the future.
Your satisfaction is of utmost importance to us, and we genuinely appreciate your trust in our services. We hope that you will consider giving us another opportunity to provide you with the high-quality eye care you deserve. If you have any further questions or concerns, please do not hesitate to reach out to us directly, and we will be more than happy to assist you.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
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