Business Profile
Orthopedic Surgeon
OrthoCarolinaThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for OrthoCarolina's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 21 Customer Reviews
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Review fromStephanye Bauer
Date: 02/27/2025
1 starStephanye Bauer
Date: 02/27/2025
My surgery was cancelled by Dr *********** for reasons shared with everyone in OrthoCarolina but me as the patientnon-pre payment of surgeons fees and because I was under investigation for Breast Cancer. I was not told by Dr *********** or his surgery scheduler after arranging not to return to work until April 7 2025. This is abusive. I have never been required to pay before services rendered. I am reporting this issue higher as I am greatly inconvenienced.OrthoCarolina
Date: 03/03/2025
OrthoCarolina requires half of the surgery deposit before the surgical procedure. The surgery may be rescheduled when you can pay for the services. Thank you!Stephanye Bauer
Date: 03/06/2025
BBB:I was advised by ** ******** on 3/4/25 of Atrium Health that the proposed procedure by ** *********** would not be effective. That I have another condition not diagnosed by ** ************ ** ******** was kind enough to give me a cortisone shot which was not offered by ** ************I have lost respect and confidence in ** ************ ability. He and his staff are abusive and incompetent. I suspect that ** *********** will end up killing a patient one day.** ******** showed me images and has outlined an approach to address and alleviate my pain.Review fromJ. N.
Date: 01/18/2025
1 starJ. N.
Date: 01/18/2025
I was advised to purchase a Rebound Air ****** boot in November 2024 and did so. I had to sign a blank check saying I was responsible for all charges not covered by insurance before my appointment without being provided an estimate of costs or what insurance would cover. The cost of the boot alone was $332, for which my insurance did not cover any costs (obviously not OrthoCarolina fault). My issue is the same boot is sold on ****** for $79.99. OrthoCarolina wasn't interested in reducing costs after discussing through their online messaging system. Pretty sad that we can't trust medical providers to provide fair pricing (unless of course a 315%+ profit margin on equipment seems fair).OrthoCarolina
Date: 01/21/2025
OrthoCarolina follows government guidelines regarding the pricing of durable medical equipment. On 11/6/2024, you signed a consent form stating that you were responsible for the medical expenses regardless of insurance coverage. The consent form also said that if you were not satisfied with the equipment, returns would be accepted within 7 days of purchase. Please call the OrthoCarolina Careline for additional questions. ************J. N.
Date: 01/26/2025
I am in agreement with the process stated above. To re-state: 1) consent form signed 2) services/equipment provided 3) 30+ days after: bill delivered (i.e. completely unknown what cost and/or insurance coverage is until this time)I would be happy to return the equipment which was barely used at this point for a full refund. It would be impossible for a customer to make a decision to return the equipment based upon price, or be aware of OrthoCarolina's price gouging process, until after the 7-day refund period. I don't have any questions for OrthoCarolina. I asked for a price reduction which was denied. Should OrthoCarolina change their mind about their original position, I would be happy to drop this complaint.Review fromAndrew I
Date: 12/07/2024
2 starsAndrew I
Date: 12/07/2024
I had a clavicle surgery done back in 2021. Ive had nerve pain continuing since then. Ive had several appointment appointments with them. Theyve never been able to diagnose me correctly. Finally, with the Duke, Ive had one surgery there and now Im probably gonna have another one scheduled. I feel that for complex issues with the Carolina just seems to be out of their depth. They also let me go as their patient which I thought was very hostile. I just find their they have a culture of not really caring.OrthoCarolina
Date: 12/09/2024
The medical director, multiple surgeons, and the legal department have reviewed Mr. ******** concerns. The details of the decision not to see Mr. ****** have been discussed with the patient. If you have any additional questions, please call the OrthoCarolina Careline at ************Review fromFlora M
Date: 08/08/2024
1 starFlora M
Date: 08/08/2024
Necesitaba que mi doctor me firmara un documento de acuerdo a mi historial mdico. Me dijeron que **** que sacar una cita la cual me cobraron $250.00. Y no me firmaron el documento, ya que no reuna los requisitos. Mi historial mdico fue borrado. Y la informacin que aparece no es real. Estudios alterados de condicin nerviosa y otras violaciones.OrthoCarolina
Date: 08/12/2024
************************************ presented to the appointment on 8/7/2024 and requested that the physician assistant complete the property tax exclusion. The form stated that the patient must be totally and completely disabled to qualify. The physician assistant said that the patient was not completely disabled and did not meet the requirements. ******************************* was a previous workers compensation patient and was last seen by OrthoCarolina in 2021. She had bilateral L5-S1 laminoforaminotomies on 11/11/2020. The physician completed the North Carolina ********************* permanent impairment form on 5/21/2021, giving the patient a 15% disability rating.Ms. ******************** can request copies of her medical records and follow up the her workers compensation case manager for additional information. The patients concerns have been reviewed by the OrthoCarolina Careline and the case is closed.La Sra. *********************** ******************* present a la cita el 8/7/2024 y solicit que el asistente mdico completara la exclusin del impuesto sobre la propiedad. El formulario indicaba que el paciente deba estar total y completamente discapacitado para calificar. El asistente mdico dijo que el paciente no estaba completamente discapacitado y no cumpla con los requisitos. La Sra. *************************** fue una paciente anterior de compensacin laboral y fue vista por ltima vez por OrthoCarolina en 2021. Se someti a laminoforaminotomas bilaterales L5-S1 el 11/11/2020. El mdico complet el formulario de discapacidad permanente de la Comisin Industrial de Carolina del Norte el 21/5/2021, otorgando al paciente una calificacin de discapacidad del 15%.La Sra. ******************** puede solicitar copias de sus registros mdicos y hacer un seguimiento con el administrador de casos de compensacin para trabajadores para obtener informacin adicional. Las preocupaciones del paciente han sido revisadas por OrthoCarolina Careline y el caso est cerrado.Review fromElise P
Date: 08/01/2024
1 starElise P
Date: 08/01/2024
Went to their urgent care and they wouldn't even see me, it was 15 mins before closing.. Sorry I couldn't control when I cut my leg. I had to go to the ** and wait for 5 hours and was billed over $4000 when I could have avoided all that unneeded headache.OrthoCarolina
Date: 08/02/2024
OrthoCarolina does not treat cuts and perform stitches repair. The ** was the best place to treat your recent injury. I am sorry you were not given this information at the urgent care. I hope your recovery goes well.Review fromLyn F
Date: 07/17/2024
1 starLyn F
Date: 07/17/2024
The billing system for OrthoCarolina is the worst that I've ever dealt with. The customer service agents are nice, but I keep getting billed for PT visits that I've already paid for. I ensured that all of my bills, payments and insurance adjustments were 100% correct from May to July (2024), but every time I go in for a visit, they tell me that I have an outstanding balance. One time, I was told that I won't be able to do my physical therapy until I pay my previous balance. When I called the office the next day, I was told that I don't have an outstanding balance. There seems to be a major disconnect between the billing department and the actual facility.OrthoCarolina
Date: 07/24/2024
The Account Support Manager of OrthoCarolina reviewed the bill and explained that Ms. ****** owed the balance. The manager asked Ms. ****** to review the **** Federal explanation of benefits that matched Evolent for comparison. The surgical implant charges were applied to her deductible or co-insurance. Please contact the business office at ************ if you have any additional questions.Review fromPhyllis S
Date: 07/12/2024
1 starPhyllis S
Date: 07/12/2024
Saw ************* in ******* He was nice. He ordered an MRI of my spine. The order apparently got lost in transit. Nearly 4 weeks later no one seems to have it. Nothing has been done. I have called numerous times and have still not resolved this. Will seek help elsewhereOrthoCarolina
Date: 07/15/2024
****************** MRI request was completed on 7/12/2024.7/12/2024 Dear *************************, Your MRI from ***********************, DO for your lumbar spine has been approved for medical necessity by your insurance company. Authorization information is below. Aetna Auth #A221060860 Valid 7/12/24 to 1/8/25 UHC ********** no authorization required (ref #**********) Your MRI order and authorization information have been faxed to your facility of choice, Novant Health - *********. Please get in touch with their scheduling department at ************ to schedule this appointment. Please wait 24 hours to call the facility to allow time for processing the order. Once you have scheduled your MRI, please get in touch with your healthcare practitioner's office to schedule your follow-up office visit. If you have any questions, please get in touch with our MRI scheduling team at ************. Thank you, OrthoCarolina MRI *********************Review fromElaine F
Date: 06/06/2024
1 starElaine F
Date: 06/06/2024
I am very disappointed in the billing department. My doctor visit was on January 7, 2022 and just I recently received a text that I owed $132.29 on May 29, 2024. I questioned the representative when I phoned the billing department today on June 6, 2024 about WHY it has taken over TWO years to bill me. I do have two insurances and the representative said they were waiting to hear from my secondary insurance. I am shocked that OrthoCarolina did not bill me in ******************************************************************************** their customer service. When I repeatedly questioned the representative about the delay, she kept saying she was sorry for the delay. I paid the balance. My issue is the severe DELAY in communicating that I had a balance. I still want to know why it took over TWO years to inform me. I am not paying a bill UNTIL I receive an invoice. I never received an invoice. I paid my full balance today because I am a honest person with integrity. My issue is why is there a TWO year delay in communicating with me. I have mailed a letter to the Atlanta billing depart and to the Charlotte office.OrthoCarolina
Date: 06/10/2024
Thank you for sharing your concern with the BBB. OrthoCarolina purchased a new practice management system a few years ago. There was a delay with patients receiving their statements from 2022. We apologize for your inconvenience and lack of communication from our office. We appreciate your payment and understanding of the billing delays.Review fromIvana M
Date: 05/14/2024
1 starIvana M
Date: 05/14/2024
I had my second spinal surgery with ************** on 12.21.2023 because I never got relief from the first one I had in 2022. Not even a month after the surgery my muscles tore off my spine and left my spine only covered by my skin. Unfortunately I had moved out of state during this time and contacted **************** office who did not take me seriously as they thought I was only seeking pain medication. I ended up going to a local ER who took some CT scans and discharged me as I wasnt in any immediate danger. 3days later I flew back to Charlotte to see ************** who encouraged me to take my collar off and said that there was nothing wrong with my muscles, that I was only experiencing some minor swelling. Luckily I followed my gut instinct and found a surgeon within my local area. I ended up having to have 2 more surgeries to fix what ***** never did and negelected to address after my muscle tear. I was in excruciating pain the entire time and the only thing his team and PA could do was criticise my request for pain medicine, not realizing the damage and neglect OrthoCarolina caused. I would definitely NEVER recommend them to anyone as they are there to solely take your money and dont really care if they ever addressed any of your issues and concerns. The lack of ****** care and his whole team has left me scared for life. I consider them a butcher shop.OrthoCarolina
Date: 05/15/2024
Please get in touch with the OrthoCarolina Careline at ************. We prefer to discuss your confidential healthcare information privately. Thank you.OrthoCarolina
Date: 06/07/2024
Thank you for sharing your concern with OrthoCarolina. OrthoCarolina added a new practice management system in 2022. Unfortunately, we have noticed delays with invoices from that time frame. We apologize for the inconvenience and appreciate you sharing this concern with us. The billing charges were processed correctly. Thank you for your payment of the outstanding balance.Review fromKaren H
Date: 03/22/2024
1 starKaren H
Date: 03/22/2024
OrthoCarolina billing system is horrible. I had procedure Feb 2, 2024. I received bill, Feb 18, 2024 I went online and made a payment. I go into PT twice a week and each day I visit, ** asked about the balance. I respond yes I know theres a balance and Ill make another payment in March. Because I didnt setup a payment plan with them, I am now harassed each visit about the balance even to the point of threatening to cancel current appointments and not book any future PT appointments as I was told my account would get locked all because I do not have a payment plan setup with them. I told Rep I am making payments so I dont feel the need to setup a payment plan with them. Rep advised my payments arent recognized in their system so therefore they will continue harassing me until I set up a payment plan with them. The Rep also advised although I am making payments, after 90 days from date of service, if theres an outstanding balance they will send it to collections, but if I had a payment plan setup then account would not go to collections. Make that make sense! I cannot wait until Im done with PT, Ill never use or even refer anyone to OrthoCarolina. They do care about a patients well being or health, all they care about is the money! I will write a review on every review board I can find, to warn others, to consider another facility for services.OrthoCarolina
Date: 03/25/2024
The *************** Manager contacted the patient and explained that the outstanding balance on the statement was due upon receipt, without a payment plan. The payment plan procedure was shared with the patient. If the patient has additional questions she may contact the *************** Manager directly.
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