Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/8/22 at 8;00 a.m. Countywide Commercial asphalt company filled holes and rolled 1 1/2 inches of asphalt on my old driveway. They didnt taper off the edges and they continuously rolled red clay **** into the freshly black asphalt. Their recommendation for repairs were to put a black sealant over a freshly rolled asphalt. They knew that you cant put sealant over asphalt until 90 days of curing. But they were going to do it anyway and thought that I was going to accept this as a quick fix to their mistakes. I asked them to put 1 inch of asphalt over the **** asphalt and then seal it 90 days afterwards. This is why I am reporting this company for failure to correct their mistakes on my newly rolled asphalt driveway.
Business Response
Date: 10/12/2022
We have been trying to contact ************** to try and see what we can do to satisfy her or just to speak about an offer/options but were having trouble communicating with her. Were willing to do what it takes as a business but with no contact from her hinders our ability to help. Well continue to try and get a hold of her and we ask that she contacts us at her earliest convenience as well. Thank you!Customer Answer
Date: 10/12/2022
Complaint: 18194848
I am rejecting this response because:
Sincerely,
***************************This company was will to do a quick fix and that to apply sealant over new laid asphalt. When they knew the correct procedure is to let the asphalt cure for 90 days. I have no confidence that they do what needs to be done in my best interest. The outcome Im am looking for is to go with a reliable company to do the job right the first time.
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