We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pottery

The Little Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last summer I purchased a gift card for my mother-in-law to take a private pottery class. This gift card is only redeemable for a class meaning that she cannot use this to shop in their store. Between my mother-in-law my father-in-law and myself we have made 10 to ************************************** order to schedule the class. We have a called emailed texted my mother-in-law even drove to the store to the little studio in order to talk with somebody live. Any time we spoke to a person, they assured ** they would get back to **. They refuse to reply. I filed a dispute with my credit card company they refuse to talk to my credit card company. Because they refuse to reply the company the credit card company cannot validate my claim and will not refund me the money. I believe the merchant has no intention of scheduling the class or making good on the goods purchased. Overall this has been a horrible experience.

    Business Response

    Date: 05/24/2023

    We would like to acknowledge that this gift card was purchased on 7/25/22 and was/is still valid for redeeming until 7/25/23.We have never communicated to ******* or ****** that her gift card would not be redeemed and we have always maintained correspondence that she will be able to redeem said gift card.Due to high demand, (as mentioned to ****** and *******) no earlier than February of 2023, we paused new bookings for one person private pottery classes having allowed many months for booking.****** could still have redeemed her gift card towards, a two person or more class.We have had other customers who organically navigated this change and we were still working to ensure all customers who received gift cards for one person private pottery classes knew their options.Once receiving ***************************** most recent voicemail, we began work to offer redemption options and help through the process.  *******, speaking for both ****** and herself, refused to allow us to assist in redemption and preferred to pursue a refund for said gift card.******* proceeded to leave several reviews, which now have been rectified.We have sent Terms and Conditions to *******, when submitted we will initiate a full refund.  It stated all reviews shall be removed or adjusted to 5 stars with no comments, which she has agreed to and performed.These can not be changed and no future reviews or comments shall be added by ******* or adjacent parties.We have included Screenshots of our text correspondence that ended with undeliverable messages, assuming ******* blocked the studio's number.We also have a screenshot of the acknowledgment that one person private pottery classes have been paused but you can still redeem your gift card.As this was never an expired gift card the studio still had the opportunity to help redeem this experience and it has been the choice of ***************************** and *************************** to no longer pursue that course of action and want it recorded as such. 

The Little Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.