Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2025 I contacted CAMS to get an annual statement for my tax preparer. I was notified I could not be provided the statement for one of my 3 properties (413 Vandemere) with them as it had been sent to collections. I did not receive any written notification from them regarding this. They told me without my request they changed all my statements to online. They also updated their payment processing vendor which is why one of my properties did not switch over correctly. So, this one was sent to collections. I called the attorney's office at least once per week for 4 weeks trying to resolve it. I had to pay a $540 attorney fee and hundreds in late fees. CAMS refused to reverse the charges. 2 months later I was finally able to collect an exact number from the attorney to pay it off in full. I contacted CAMS 2 weeks later to establish the autopay back on my account as they blocked the account online. I was told I could not set up auto pay or make a payment for another month as they were waiting for the attorney payment to process. Which means I will be repeating this whole cycle with them again. They also said there is no way I can currently make a payment to them. Furthermore, the attorney's office sent collections notices to the property address. This is a rental so I did not get any of the notices. I had notified CAMS a year ago of my address change. They did not update it. Nor did I get any emails from them regarding the billing issue.

  Business Response

  Date: 05/14/2025

  Hello,

  
  We acknowledge Ms. ********* concerns and regret any frustration she experienced.However, we would like to clarify several key points regarding this issue:
  Notification and Communication: CAMS transitioned to a digital communication platform in accordance with industry standards and association-approved procedures. Notice of this change was communicated to homeowners, and our records show that digital delivery was accepted or not contested. We also make billing and account information accessible through our online portal, which is available 24/7.
  

  Collections Process: The account in question (413 Vandemere) was referred to collections after multiple billing cycles without payment. This is in line with the community's governing documents and approved delinquency policy. Unfortunately, once an account is with the attorney for collections, CAMS no longer has discretion to reverse legal or collection fees. These are determined by the association's legal counsel in accordance with the collection process.
  

  Address and Contact Information: CAMS relies on owners to maintain up-to-date contact information. If *************** submitted a change of address, we are reviewing internal records to determine whether and when that update was received and processed. However, mailings continued to be sent to the address on file per standard procedure.
  

  Payment Portal and Restrictions: Once an account is referred to collections, standard payment options through CAMS are restricted to avoid duplicative processing. We understand this can be frustrating and are working on internal improvements to help streamline post-collection reintegration of accounts.

  ******************** values our clients and remains committed to continuous improvement. We appreciate Ms.McCollys feedback as an opportunity to strengthen our communication and support processes.

  Thank you.

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** switched from one company to CAMS early spring last year and was on autopay for 3+ years with the previous company. I received my first invoice that had an overpayment amount due to the last *** taking out payment the same month. I reached out to CAMS for a resolution for almost a year asking for the credit of about $70 so that I wasnt making an overpayment on my *** ****. Not a single time did a member of management call me at all and I was disregarded. I received a letter in the mail from an **************** stating my account was in collections. I was very confused as I was just waiting to hear back to get this problem resolved. Since the account has been with the attorneys office, the price has increased almost double and it includes the credit I initially asked for. Im seeking justice to make my original payment in full, removing the fees due to the *** making the mistake of overcharging me and the poor service and lack of communication. This has been the poorest experience Ive ever experienced in my life and not to mention their rude customer service representatives.

  Business Response

  Date: 04/16/2025

  Hello,

  
  As is our standard procedure, we are unable to discuss details of accounts that have been turned over to attorneys. CAMS sent welcome letters to community residents last summer regarding the transfer of management companies. This
  letter contained information about needing to update automatic payments to ensure prompt delivery. CAMS is unable to setup automatic payments on behalf of owners. Mr. ******* is free to contact CAMS about other HOA-related matters
  such as general questions or maintenance requests.

  Thank you.

  Customer Answer

  Date: 04/16/2025

   
  I am rejecting this response because:
  
  I was double charged for HOA payments during the transition of companies. When I called CAMS to get this issue resolved, they mentioned they would have to have a member of leadership do it and would have them call me back. I waited weeks before calling back in which I received the same response. At this point, I had reached out to Cams over 4 times regarding the same issue and the credit was never put in the account until it was turned over to the attorneys office. Almost a year later, I have received zero phone calls, no voicemails (which I have none so they couldve left me as many as their hearts desired), and the attorneys practice is to solely give me vague answers and not help me get to the bottom of this. 

  Business Response

  Date: 04/21/2025

  Hello,

  CAMS advised that if Mr. ******* felt he had a credit he needed to reach out to the previous management company for proof of the credit so we could apply it to his account with us. Though Mr. ******* was informed of this several times, CAMS never received proof of a credit.
  
  Once an owner's account is turned over to attorneys for collections, we cannot discuss the account until they clear things up with the attorney.
  
  Please see attached a copy of Mr. ********* transaction history with CAMS. He has never made a payment to CAMS since his community started with us.
  
  Thank you.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a management company for our ***. I made a mistake by putting something up before I received my approval. I sent them a request before I ever closed on my home. I told them it would be done quickly because they were going to do it between another job. The fence was something I needed for my dog. When I speak to them on the phone, theyre like oh this shouldnt be a problem then I get emails stating otherwise so I call again and am once again told it shouldnt be a problem but I might be fined. Im telling them ok tell me what the fine will be. Then, I get another email telling me theyre going to take it down. I sent them another email asking them to call me so we can work something out but they wont do that. Im already regretting buying here because the *** should have someone you can talk to. This is ridiculous.

  Business Response

  Date: 02/25/2025

  Please see attached word document for response. Thank you.

  Customer Answer

  Date: 02/25/2025

   
  I am rejecting this response because:
  II never said **** authorized the changes. I was told by **** that there is a way to work it out because the job was done. Also, the original request was sent on 1/28/25 stating that the work was being done quickly. They lost the email which seems to happen to many people out here. I also don't understand the fence not matching. I asked her to come here and see because it makes no sense. I had the guys that do the jobs out here to put the fence up. Its not painted yet so if that's what they're talking about then they need to clarify. I have asked over and over again to please call me. I need to speak to someone to clarify these things. I don't know how to continue with an *********** that you can't talk to. 

  Business Response

  Date: 02/28/2025

  CAMS Regional Vice President **** ********** spoke to Ms. ******* on 02/27/2025 and supplied detailed needed modifications to fence to make it compliant and advised that once she supplied the plat map, we would facilitate that communication with the board of directors. An email follow up was sent as well. Ms. ******* stated she would get with her contractor to schedule. We appreciate Ms. ********* patience and look forward to resolving this matter. She can reach out to her management team should she have any further questions or concerns. Thank you.
  

• Initial Complaint

  Date:02/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a hearing notice for violating a building parking regulation at ***********************. On Wednesday, Jan 29, 2025 I provided, via text message, photos to **** ******, CAMS, showing her how my vehicle was parkedin our garage.2. **** responded, via text, with, "Thanks for sharing ***! That is perfectly fine" I still retain a copy of the text communication 3. ****, CAMS representative approvedof how I was parked in the garage 4. I received mail communicationof a hearing due to my parking violation on Feb 15, 2025. The communication notified me that my hearing was on Feb 12, 2025 (two days before I receivednotification via ****** I was never alerted to the time of my hearing and thus had no chance to attend.CAMS approved of where I was parked in the garage, via communicationwithRITA and notification of hearing was delivered via **** two days afterthehearing was supposed to have taken place.I am willing to work with the *** re: my parking space but will seek legal means of resolving this should any fine be imposed.

  Business Response

  Date: 02/24/2025

  Dear Mr. ******************** you for reaching out. I appreciate the opportunity to address your concerns.
  

  Attached,please find a copy of the hearing notice that was emailed to you on February 11th, which clearly states the hearing was scheduled for February 12th at 6:30 PM. Additionally, I have included a record indicating that you viewed the email on February 11th at 1:57 PM.
  

  In reviewing your complaint, I noticed that it does not mention our verbal conversation prior to my text message, during which I advised that your vehicle must be parked within the white lines and not obstruct your neighbors access to their parking space. At that time, you assured me that your vehicle was parked appropriately. The photos provided also appear to show that your vehicle was within the designated lines and not blocking access to neighboring spaces.
  

  As discussed in our email exchange today, the ******** community rules state that residents must park in their assigned spots. The wording in the hearing results letter, which states that "owners must park wholly in their parking space," aligns with this requirement, reinforcing that vehicles must remain within their designated spots.
  

  The Board of Directors is open to scheduling an appellate hearing in March. I will provide the details as soon as the date and time are confirmed. Please dont hesitate to reach out if you have any further questions or need additional assistance.  I look forward to bringing this matter to an amenable resolution.
  

  Best regards,
  Rita *******
  Association Director

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim to CAMS HOA on 8/19/24 stating that the landscaping crew they hired damaged my outdoor rug. I included a few pictures of the damage. I followed up on 8/30 and 9/11 before getting a first response on 9/12 from ********* ****** asking for a receipt for the rug. I sent it back to her the same day. I then had to follow up in email again on 9/29, 10/03, and 10/21 due to lack of response. I called on 10/03, 10/10, and 10/31, and was told each time that I should be receiving a call and resolution within the next 48 hours. I never received a call back. I have followed up multiple times to try and close this case before finally getting an email from *. ****** on 11/14 blaming a specified landscaping crew, saying that their response was that it wasn't their fault. She provided the company name, email, phone number, and managers name. I then reached out to them directly to find out that they have never even serviced my neighborhood before. After repeating this back to *. ******, she came back with another company's name to blame. It is clear that CAMS does not want to take any ownership for this, or help their resident, despite the fact that they are the ones I am paying $225 to each month. I am asking to be reimbursed for the $180 rug that was destroyed.

  Business Response

  Date: 01/31/2025

  Hello ********,
  
  We understand and regret the frustration this issue may have caused, but unfortunately, the board and the landscaping company have declined to ***lace/reimburse you for the rug. CAMS cannot compel either of these parties to offer reimbursement. Without hard proof of what happened, we cannot determine exactly what occurred or who the responsible party may be.
  
  Going forward, we recommend keeping the rug rolled up and off the patio on the days the landscapers service your community.
  
  According to our records,both your community manager and the *** from the landscaping company have responded to your messages within a reasonable amount of time.
  
  Please contact your management team should you have any further questions or concerns.
  
  Thank you.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2024, at the closing on my house located at ************************************************************************ , I was presented with an unexpected overcharge fee from CAMS of $208.00 in my settlement statement. I have requested directly from CAMS several times with no success, a refund or an explanation of the specific work they did to earn this fee, other than providing the closing attorney with the typical HOA balance due on my account. I have also requested from CAMS with no avail a copy of their published fees for the different services that they provide. Because they have been unable or unwilling to provide me with this specific information I am demanding from them a full refund of this overcharge to me immediately. CAMS claims that the *** has denied my refund request and yet, our HOA does not charge anything to provide account information nor did they receive any of the $208.00 overcharge that CAMS collected from me. Based on their doubling down and trying to keep money that they did not earn, I have no choice but to question their business practices which I classify as unfair and a deceiving.

  Business Response

  Date: 01/22/2025

  We appreciate Mr. ******** sharing his concerns and the opportunity to address them.
  
  The closing fee charged by CAMS is related to the work performed by our accounting team to facilitate a prompt and accurate closing process. This work includes preparing and providing essential documentation such as title work and delivering required materials to ensure closing proceeds as intended.
  
  The fee is outlined in our management contract and is a standard industry practice due to the liability involved in ensuring all elements of the closing process are handled properly.
  
  Per the ** Standard Form 2-T Offer to Purchase and Contract, page 11, item 9a, the seller shall pay "Fees incurred by the seller in completing the residential property and owner's association disclosure statement, and resale or other certificates related to the proposed sale of the property; fees required to confirming seller's account payment information on *** **** or assessments for payment or proration, including any expedite fee permitted under **GS 47F-3-102 that is charged in connection with providing such information; any fees charged for transferring or updating ownership records of the association; and any fees other than those specifically required to be paid by the buyer"
  
  The responsibility for paying this and any other related fees rests with the seller and CAMS is unable to adjust or waive this fee.
  
  Mr.******** is welcome to reach out to CAMS with any further questions or concerns regarding his account and someone will be happy to assist.
  
  Thank you.

  Customer Answer

  Date: 01/22/2025

   
  I am rejecting this response because:  CAMS represents the Torance *** and as such collect the Association's books and manage the accounting of the Association.  To rationalize their $208.00 overchage to me, they claim the used their accounting team to provide title work and other title related extensive services to the closing attorney. This title information is none of their business and scope to provide in this situation.  The *** disclosure should be limited to the seller's information regarding the payment of *** ****, which should take them 1 minute of their time and should be provided at no charge!

  
  

  Business Response

  Date: 01/23/2025

  Hello,

  Our original response stands as we have provided a thorough explanation of why the fee was charged. The closing attorney handles and submits items related to the transactions on behalf of their client. Mr. ******** may want to reach out to the closing attorney to get more detailed information regarding the charges incurred during the sale process. 

  Thank you,

  CAMS

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a credit on my account of $ ***** dollars since this company was overcharging me $ 6.68 for three months. There is no balance due on my account nor did I receive a bill in the mail. They deducted from my bank account $ ******. There is no evidence where my money is, I called the company today and they said they saw the $ ****** come in but not to my account...WHERE IS MY MONEY??? I sent a letter stopping my auto draft which they have not responded to. They will not allow for you to cancel this online.. Why???? Please help I am at the mercy of this company continuing to steal. my money

  Business Response

  Date: 12/09/2024

  Hello,

  We do not manage Ms. ******** community - it is managed by Community Association Management, not CAMS (Community Association Management Services). Ms. ****** also left a review for us on Yelp and has been informed of the mix up. The president/CEO of *** is named ***** ****** and their website is **************************************************************************. Our website is *********************************. 

  We hope Ms. ****** is able to resolve her issue with her management company.

  Thank you.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted CAMS due to a plumber being electically shocked while clearing my shower drain. There was an electical current somewhere in the pipe or water. CAMS told me it's not the building's problem while this problem can be due to pool grounding in the building or a live wire against the pipe that I do not have access to from my unit. This is not something I can diagnose or fix from what I have access to inside of my unit and there is no evidence that something inside of my unit is causing the issue or problem. This is dangerous. Backed up shower water could elecricute someone in the shower. I will continue to escalate this potential hazard to entities internal and exteranal to CAMS if this is not addressed immediately.

  Business Response

  Date: 10/03/2024

  We appreciate Mr. *** sharing his concerns and the opportunity to address them. Mr. *** has been contacted by his community manager since the filing of this complaint. CAMS apologizes for any miscommunication regarding the nature of the maintenance issue. Mr. ***' community manager has dispatched a plumber to investigate the situation to ensure the safety of his unit. We understand that safety is of the utmost importance and again apologize for any additional
  concerns this may have caused. Mr. *** is a valued client and we welcome him to reach out to his management team directly should he have any further questions or concerns. Thank you.

  Customer Answer

  Date: 10/03/2024

   
  I am rejecting this response because: The issue has still not been resolved.  I will consider this matter settled when the root cause of the issue has been identifed and eliminated.  Unit 502 HVAC is the source.  Have not eliminated specific wire that is hitting my pipe or determined a final resolution.
  
  

  Business Response

  Date: 10/07/2024

  It is our understanding that Mr. **** issue was fixed on 10/7/24. If he experiences any other issues he is encouraged to reach out to his community manager, Ms. ******** directly. Thank you.

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAMS manages the *** for the neighborhood I live in. In May 2024 they reported water pooling beside my home but did nothing to fix or repair it. In July 2024 I reported to them that it was causing water intrusion into my home. Since then, it has continued to occur with one excuse after another for why they aren't fixing the issue. CAMS and the *** board are also saying that the damages that are continuing to happen inside my home are not their responsibility even though they are not acting to correct the problem causing the damages.

  Business Response

  Date: 09/17/2024

   The repair was scheduled 8/28, the same day the complaint was made, the complainant acknowledged the work was completed on 8/31 and it doesnt look like theres been any new damage since. The Association viewed it as not covered due to the covenant's party wall language.

  Customer Answer

  Date: 09/17/2024

   
  I am rejecting this response because: CAMS was first made aware of this problem in May but did not make any repair until the end of August after multiple incidents of water intrusion that damaged my home. CAMS received a message just this morning stating that their repair, in fact, did NOT correct the problem as I had water intrusion again last night. Further, I included the wording in the *** covenants which explains that they ARE responsible. They have not responded to my email this morning but responded to BBB instead.
  
  

  Business Response

  Date: 09/24/2024

  Until about two months ago the homeowner had yet to report any issues in their portal. The board was unaware of this issue. This is an act of God and is out of the HOA's hands regarding responsibility. Being this started outside, and we had had no communication regarding an issue until she started having issues inside this should not be HOA responsibility. It is worth it to note that since you have told that board you are considering hiring an attorney that will need to be the person that speaks to the board's attorney going forward if you do decide to continue on that route. A french drain has now been installed, the vendor will come back out to make sure the drain is working properly however, if it is the foundation, this would be the responsibility of the owner.

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response because:

  The HOA first notified me that there was water pooling beside the home on May 22, 2024 but they did not take action. I have documented proof of this. On July 24, 2024, I notified CAMS/HOA that water intrusion was occuringf from the pooling water. They did not install a French drain until over a month later on August 31, 2024. The water intrusion had happened several more times and is still occuring because the drain was not deep enough. 

  You can see how they talk to homeowners by the messages left here. The contractor who installed the drain just spoke to me by phone and was also quite rude. 

  However, ******* in the CAMS office was very nice and it isclear she actually cares and is trying to help. The ********* has tied her hands from doing anything to actually help and obviously does not care.

  As for hiring an attorney, as I have stated, I was advised that seeking legal council would be fruitless not because I don't have a case but because no one ever wins against CAMS. So I do not have an attorney and do not plan to hire one.

  Business Response

  Date: 09/27/2024

  CAMS appreciates Ms. ********* sharing her concerns and the patience she's displayed. Management companies such as CAMS have no authority to act outside the instruction of or make decisions for the board of directors. Further, CAMS must abide by the contract with the association.

  While the association is responsible for maintaining the common areas, owners are responsible for maintaining their properties. The responsible party for this particular issue may rest on the source of the water intrusion.

  For example, if it is a construction defect or improper grading of the owner's property causing the water intrusion, then that is the owner's responsibility. If the source of the water intrusion is from the common areas, the board may be responsible for
  remediating the cause of the intrusion, but does not have an obligation to make interior repairs to owners' individual properties.

  Ms. *********** community manager, *******, is hopeful that a solution to this issue can be reached promptly, and is happy to continue to discuss any of Ms. ********** questions or concerns.

  Thank you.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The landscaping company hired to be responsible for the maintenance of the yards in the community in which I live and have lived in for almost 25 years continually hit my mailbox dislodging in and causing it to lean so badly my mail actually falls out onto the street. I have sent numerous emails with attached pictures and videos of the mowers causing the damage. One time, someone was sent out, however the only thing he did was pick up my mail, put a rock beside the mailbox, got in his pickup and left. How ridiculous! Then, the next week during the mowing, the mowers hit it again PLUS they hit my border edging and scattered it around the yard as if in retribution for reporting the mailbox. CAMS is responsible for "managing" the community, which means they are responsible for ensuring the landscaping company does it's job in repairing their damage and not repeating the destructive behavior. CAMS is failing in their responsibility in every way.

  Business Response

  Date: 09/16/2024

  We reported the mailbox damage to ****** and requested they make repairs. The account manager advised he straightened it temporarily and we have requested a permanent repair take place as it was damaged by the crew. We have not received confirmation this has taken place but we will continue to follow up with ****** until this has been resolved.

  Customer Answer

  Date: 09/16/2024

   
  I am rejecting this response because:
  It doesn't surprise me that CAMS did not respond to the BBB since they are not responding to my request for repair to my mailbox for over a month.  This is unconscionable behavior on the part of any business.  Now I have been informed by  Experian that my information has been found on the dark web, which could be a direct result of my mail being strewn in the street in from of my mailbox from it leaning so badly.  I am holding CAMS and the landscaping company responsible for my information being made public in such a way.

  Thank you BBB for your attempts to assist me.