Complaints
This profile includes complaints for Hawthorne Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The nature of this dispute is regarding personal property damage incurred due to negligence on behalf of the management company. I have attached documents form the insurance company, who also was in correspondence with Hawthorne regarding this matter. To date, I have not been compensated for any damages to my personal property. At this time, I seek full compensation for my damaged property due to negligence.
Business Response
Date: 06/04/2024
This compliant is from a person who lives on one of our client properties and we do not have a contractual relationship with them implied or otherwise. They would need to file a complaint against their association whom we are the agent for.
Initial Complaint
Date:08/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello - My HoA (Hawthorne Management Company) had an attorney notice sent to me for missing a payment, as my new address was not updated in their system. I moved about 1.5 years ago and I do not have any evidence to prove I sent them a request to update my address. Although, someone from HOA later confirmed that my address was updated. I contacted *** and the attorney as soon as I received the notice and asked them to relook at the charges. I was asked to wait for a month by the attorney and my HOA also sent an email stating they are looking into it. I followed up after a month and I was waived off $80 late fees but was charged additional approx $375 in attorney fees. My original notice has a reinstatement amount of $802.5, while my new reinstatement amount after waiving the late fees amounted to $1138.45. My *************** were $372.5.My property is in the **************.My board is asking me to pay the amount and so is the HoA to avoid further charges. So I eventually did but I dont think I should be charged after contacting the attorney and HoA. This happened only because *** did not update their system nor made any attempts to contact me. I am looking for your help to recover my hard earned money. Happy to provide all email communication with the attorney, HoA and board. Looking for your help to cordially settle this matter. Thank you!Business Response
Date: 08/13/2023
We are management for the association and have no contractual obligation to the homeowner, implied or otherwise. Any complaints should be directed to the community association, for which we are the agent.Customer Answer
Date: 08/14/2023
I am rejecting this response because: I have contacted the board and they told me that this is between Hawthorne and I to get resolved. Since Hawthorne referred me to the attorney (while not involving the board) and asked me to wait for them to resolve, it costed me additional dollars. I am looking for Hawthorne to atleast share the cost as I am not at fault for waiting for a resolution.I am attaching correspondence with the board, attorney and ********* (highliting dates and key points in yellow). It clearly states, I had to wait for a resolution. I waited and followed up only to know my overall costs increased despite the board waiving the late fees. ********* and the attorney's response led me to believe they are working on it and I should get a new reinstatement amount with a reduced amount, on the contrary it was increased by close to $400.
Business Response
Date: 08/16/2023
Good monring,
Please see the response from our billing department...
The homeowner was unable to provide proof that they sent in a change of address in writing and that it was confirmed as received prior to the account being turned over to the attorney for collection action.We did receive a change of address on 5/22/2023 but the account was turned over on 4/6/2023.
Initial Complaint
Date:08/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hawthorne Management Company owes me $82.58 . There were roots in my line so I had to pay $82.58 to get it diagnosed and cleared. This happened on a Saturday and my tenant was unable to run water until we got someone out there to fix it.I paid $82.58 And I was told on the Monday after the incident (back in March) by ***** that I would need to submit the receipt to her so that I could get reimbursed. I submitted it on the same day and now it's been 5 months and I am still waiting to get reimbursed and no one is returning my phone calls or emails.Here is a detailed timeline of my attempts:3/28 - Spoke to ***** via phone and she asked that I email the paid invoice to her so that I can receive my refund.3/28 - Emailed paid invoice 5/16 - I followed up via phone and ***** asked that I resend it. She said to let her know if I dont receive it in 4 weeks.5/16 - I re-sent the paid invoice 6/22 - I Left a detailed voicemail for ********************* in accounts payable (She didnt call back or send an email)6/30 - I left another detailed voicemail for ********************* letting her know I was reaching out for an update (no call back)7/6 - Emailed ***** to let her know I was following up with her like she asked me to (no response to my email)7/8 - Called ***** and left a voicemail (no response and no call back)7/21 - Emailed a ********************** and a ********************** these individuals are supposed to be over the accounting **** and the property managers (no response back)7/22 - I received an email from ***** that said The reimbursement for $82.58 has been reprocessed by our AP ***** The check should be received in the mail in **** business days.8/19 - (20 business days later) I send an email to ***** asking for an update (no response)8/24 - I send another email to ********************** and a ********************** asking for an update 8/24 - Decided to file a complaint with the BBB All I want is for someone to issue my refund & let me know when it will be available for pick up.Business Response
Date: 08/25/2022
******,
I will be directing your concerns to *****, and will inquire about the circumstances surrounding the situation.
Customer Answer
Date: 08/26/2022
Better Business Bureau:
I picked up the check from the company this morning and therefore the resolution is satisfactory and the case can be closed.Complaint ID ******** - this resolution is satisfactory to me.
Sincerely,
*******************************
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