ComplaintsforNorthwood Ravin

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place has placed on my credit and with real page /leasing desk screening company that I stayed there and I have a balanced owed. I have never lived there or even visited how do they allow something like this to happen Im not sure if this is a case of identity theft but it need to be corrected

  Customer response

  05/27/2022

  This place has placed on my credit and with real page /leasing desk screening company that I stayed there and I have a balanced owed. I have never lived there or even visited how do they allow something like this to happen Im not sure if this is a case of identity theft but it need to be corrected This place is owner by northwood Ravin LLC in Charlotte the complex that issued a statement to my credit and screening is townhomes or briddlestone in pineville

  Business response

  06/03/2022

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of The ************************. We received a rental application from ***************** and as such, the balance due she is referring to is from the application and administration fees. We have notified our third-party collection agency that ****************** has claimed this debt not to be hers, but that instead she is a victim of identity theft/fraud. Pursuant to the third-party collection agencys policies and procedures, collection efforts will cease. Please allow up to thirty (30) days for the account to be updated. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin has acted reasonable and in good faith to resolve this matter.   

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It May ********* have had a lot of problems with this complex. The last two are what I am writing about it. In November there was a leak in my garage, I explained it was ****** worth of damage to my personal goods and there was no apology, no offering to help pay, nothing. Didnt even get notified what was done to fix the issue, even though I asked multiple times. Then came my water spot on my ceiling that I opened a ticket on 1/10/22 about, the vendor came to look in my apartment and left my patio door open with my AC running. I have pets, this is unsafe. I asked the office to not let anyone into my apartment without scheduling it with me. 5 days went by and nothing happened. Then someone came without it being scheduled while I was working from home. I expressed my displeasure as I asked for these to be scheduled. Nothing else again for weeks. Then while I was out of town someone entered my apartment again without scheduling. This time though they painted the spot on the ceiling that wasnt done properly you can still see the spot, but the part that has me furious right now is they did not use a drop cloth. They stood over my 65 inch tv and got paint on the tv, on my tv stand, and on my sound bar. The maintenance manager WATCHED them do this without saying anything. I have it on video. I want my property cleaned or replaced, this is unacceptable. I know talking to the management here will be useless, and your NW Cares lines just likes to put things back on your residents without solving issues. On another note. I move out 4/26/22. I have had 2 letters, 4 emails, 5 phone calls, and a knock on my door to renew. This is harassment, do not give people a date to give an answer by then harass them.

  Business response

  02/11/2022

  Response:  This is a response to the BBB by Northwood Ravin (NWR), the parent company of the apartment community in which ************ resides.
  
  NWR apologizes for any inconvenience caused by our employees and third-party vendor that came to inspect and complete repairs in ************** unit. We expect our vendors and employees to perform their duties with the upmost care and respect for our residents space and belongings.
  
  Accordingly, we welcome the opportunity to amicably resolve this issue and request ************ contact the Community Manager directly to schedule having her items cleaned. Additionally, if ************ does not wish to renew her lease with NWR, we ask that she contact the ************** directly so that she can complete our Notice to Vacate form.   

• Initial Complaint

  12/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi Ive been living in ************************* over a year and today transfer to another unit in the community. I was very upset to find that nwravin asks $100 for additional house key, which is abnormal given my wide renting experiences in America. I am raising the first grade elementary school student and am studying here as a phd student at the same time. Although I am the only adult who lives in the house, my family sometimes visit to take care of my son while I am really busy for study and research and his nanny comes and work here. Only with the reason there is one adult living in the house, although I am paying $2880 every month, cant I get a pair of keys instead of one? When I lived in one bed room, they gave me two keys for sure without charging anything. But nwravin made a very disadvantageous policy against residents, and this should be modified for future residents. What on earth have you created this absurd policy to charge $100 for renters? Cant I have my spare keys? What if I lost it out of home? The unit I am renting is now in my legal authorities and I didnt ask the third key but the second key.

  Business response

  12/22/2021

  Response:  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of *********************************** & Townhomes ********** where ********** resides. It is important to note that the key fobs referenced in this Complaint not only provide access to the leaseholders apartment, but also all the amenity spaces and common areas within the community. Accordingly, ******** does not provide key fobs for an individual unless they have been approved through its screening process. Here, ********** had requested an access key fob for an individual that was not on the Lease. ******** explained that they could not provide a fob unless this individual completed the screening application, which includes paying a $100.00 fee. To clarify, the $100.00 fee was for the individual to complete the application and undergo the required screening, it was not the price for the key fob. If ********** would like this individual to be provided access, we encourage her to speak to the Community Manager directly to discuss the process in more detail. We appreciate the opportunity to respond to this issue and believe that ********s policy is reasonable and made in good faith to help ensure safety of our residents at the community.  

   

   

  Thank you.

   

  Thanks,

   

  Holly ********

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was staying here and overcharged at move out. I had well over 800$ sitting in my account plus my deposit. I was charged a reletting fee with the reason being I had forgotten to renew. The manager at the time Lianna Cabuzuela lost a rent check(Sent it to the corporate office) I was given by the Texas Rent Relief program after losing my job was told me I couldn't renew as a result. By the time the check was found and returned the correct office I was told I was past my renewal date. Although this occurred as a result of her carelessness. Several times throughout the process which I have record of via email, she refused to respond to emails or i was told she wasn't available when I would see her either in the office or walking the property. I was mailed a check for half of my balance owed. I want the rest of my deposit returned as well as the rest of the money Texas Rent Relief sent me that was pending on my account which was close to 1000$. She refused to give me all of my money back and only returned half.

  Business response

  11/29/2021

  This is a response to the BBB by Northwood Ravin, the Owner and Property Manager of the apartment community in ******, ***** in which ***************************** resided. The two checks from the ***** Rent Relief Program were not lost, the Program mailed the checks to our corporate office in Charlotte, ************** which we then had to forward to the apartment community for processing. This short delay was outside of our control, but we did everything we could to expedite the process. As a courtesy, we previously reduced the reletting fee by 50%, which resulted in ****************** receiving a partial refund of her security deposit. The remaining charges on her Final Account Statement are permissible by both ***** law and the ***** Apartment Lease Contract the parties signed. We appreciate the opportunity to respond to this issue and believe that Northwood Ravin acted reasonable and in good faith to amicably resolve this matter.   

  Customer response

  12/02/2021

   
  Complaint: 16173461
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In May 2020 I added my boyfriend to my lease with Northwood Ravin and then received a $50 charge on my account for insurance. After several inquiries I was told to add the boyfriend to the policy, which I did and provided proof in May. Since then I have been receiving daily auto-generated e-mails telling me I need to get insurance. My e-mails and phone calls to resolve this are ignored. On August 6th I received a $164 late payment charge for the $50. It turns out the insurance expired on July 21st. Therefore, I provided proof that day that the insurance auto-renewed on July 21st, and the late fee was waived, however, the $50 is still on my account as a "lease violation" for not providing a copy of the renewal sooner (even though I was never asked to provide proof of renewal the previous two years). After repeated attempts to resolve this, I can't get confirmation from corporate that if I pay the $50 that this won't happen every month going forward.

  Business response

  08/23/2021

  Business Response /* (1000, 5, 2021/08/18) */ Response: This is a response to the BBB by NWR NC Management, LLC, the property manager of the apartment community in which Ms. ************ resides. Pursuant to the Liability Insurance Lease Addendum that Ms.******** signed, she is required to maintain continuous coverage of liability insurance throughout her tenancy and provide proof of such coverage upon our request. Failure to meet these requirements would result in a monthly $50.00 lease violation fee until the requirements are met. On July 21st Ms.********'s insurance coverage expired and we requested she provide proof of coverage. As of August 1st, we had yet to receive proof of coverage so the monthly $50.00 lease violation fee was assessed. On August 6th Ms.******** provided proof of coverage and on August 14th she paid the fee in full. Accordingly, let this response serve as confirmation that no further communications will be sent and no other charges will be assessed regarding this particular issue. Consumer Response /* (2000, 7, 2021/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't agree with the response since I actively tried to resolve the dispute prior to incurring a fee, however, my emails and calls were ignored by the business. I paid the fee to not have to deal with their lack of customer service any longer. So long as I don't hear from them again about this issue, I am satisfied.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩