ComplaintsforCedar Management Group

• Initial Complaint

  10/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Our contract stated we were to get all our records upon termination. We have emailed and aksed several times and never got our general ledger in a spreadsheet format.We are required to do an audit and doing an audit without the general ledger makes the whole process 10x more expensive. We need this. They were also late 6 months in a row in getting our monthy statement to us. We would like a 100% refund of our termination/Trasnfer fee and also a partial refund for the 6 months of late fees and for them to pay for an audit since they still owe us $340 that they mistakenly sent to the wrong company. They have made so many mistake the contract states anything over 5% will make them pay for an audit.

  Business response

  11/06/2023

  *******,
  Regarding the general ledger, when we were informed that your association needed the general ledger in an accounting format and not PDF, we responded asking for clarification so that we could assist, but we did not receive a direct answer. Once we were able to get the clarification that we needed to proceed, we sent the documentation over in a timely manner. 
  As for the audit, your transition to your new management company was in progress at the time that we were informed of your yearly audit, so we were sure to include the board contact **************** on all communications between us and your new management company so that your association had everything it needed for the audit as soon as it was available. 
  Our records indicate that the monthly financial packets over the past 6 months were created well within the bounds laid out in the contract, so it has been concluded that no refund is due for any late fees. Additionally, we remained in constant communication throughout your transition, and provided everything that was requested in a timely manner, so the non-negotiable transition fee outlined in our contract will not be refunded either.
  As we have completed all outstanding requests, and we are no longer the management company for your association as of 8/1/23, please contact your new management company for any further assistance that you require. Thank you.
  
  

  Customer response

  11/06/2023

   
   I am rejecting this response because: every single response is a lie. I have attached documentation.
  #1. We still do not have a general ledger in a spreadsheet format. Our new management company ****************************** which is a sister company never gave us any general ledger that came from you. I've attached email requests that were repeatedly ignored. Or if they were responded to had the same incorrect pdf files sent over and over again. 
  #2. The contract states the monthly report will be sent by the 25th of the following month. I have several emails showing it was not sent by the time for months in a row. See attached png and contract terms. 
  #3. You didn't even address the $340 that is missing from our account because you mistakenly sent it as payment to the wrong vendor and still have not refunded us after multiple emails asking for it to be refunded. See attached emails.

  Please address these issue and repay us for the poor service you put us through for the last half of year when we went through 4 or 5 different managers and for the $340 you still owe us. The poor management resulting in your company not being able to open a cd account in a timely fashion which lead to us loosing about $1000 in interest. The sad part is the contract doesn't even require your company reps be signers on the CD account and it was for that reason that there was such a headache in getting the CD account open. 
  

   

  
  

  Business response

  11/10/2023

  *******,

  Please find attached the email documentation between Cedar and CSM providing the general ledger in excel format.  ******** was sent over on 09/29/2023.   While Cedar offers access to up to date financials 24/7 the finalized monthly financial management report was delivered late during the transition of managers and your transition from Cedar to a new management company.

  Cedar strives to make sure ************** are available and easy to view so despite having access to the financials through your Board portal we will refund $100 for the financial management reports that were delivered late.  The refund check for $340 has also been processed and will be deposited immediately upon receipt.

  Customer response

  11/14/2023

   
  I am rejecting this response because: Cedar has still not provided our *** with a general ledger in a spreadsheet format and it's offer to reimburse our *** only $100 for several months of bad service which resulted in the *** not investing $40,000 in 5% CD's resulted in approximate looses of $2000. In addition per the contract Cedar will pay for an audit when it's financial mistakes are over 5%. The $340  sent to the wrong company, and two previous issues: $100 for a paper storage box that was never bought, and the $499 for incorrect letters billing plus other documented email issues, meets this threshold. 

  Further more I would like the point out the email Cedar sent in it's last response proves our point exactly. The email clearly contains PDF files which are not editable or sortable by an auditor. I have repeatedly stated this issue! The auditor needs to be able to sort and confirm the data. having to retype thousands of entries will cost the *** an additional $1000 to $2000 in audit fees. Cedar has this data as part of it's software. It would literally take a few minutes to export a CSV file and email it to us, but for some reason this is not done. 

  This is what the contract states about the audit:

  If the Association requires an audit, the Association shall be required to pay all expenses related to the audit unless the audit reveals an overall discrepancy inexcess of five percent of the budgeted annual receipts or expenses (attributed to the gross negligence of Agent. In such event, the Agent will reimburse the Association for any additional audit expenses directly related to the discrepancy.

  I await a response with a much more meaningful amount to settle these issues.  Regards. *** President. 

  
  

  Business response

  11/16/2023

  *******,

  Per our last response, the documentation attached clearly reflects excel files being sent in addition to the PDFs.  Scrolling down on the email chain you will see the request for Excel files being met and sent over on 09/29/2023 to the Transitions Team at CSM.  Excel format is what was originally requested, your last response indicates that you would now prefer a *** file.  Please find attached the *** files in addition to the already sent Excel files for your convenience.  This is the last copy/version we will send to you as anyone knowledgeable can convert PDFs to excel files, and any excel file into a *** format.

  The claims of the $490 incorrect letter billing refund and the $100 refund for storage have already been deposited into the correct bank account.  These deposits took place on 01/24/23 and 08/02/2023, respectively.  These errors are well beneath the 5% threshold referenced in the Management Contract.

  The original application for the referenced investment account was filled out by the Board and the $40,000 check were cut in January as requested which is reflected on your financials.  Fidelity returned the application citing there was additional information needed and this delayed the opening of the account.  Weve also reviewed the historical rates and the interest rate was closer to 4.5% at that time.  Finally, Cedar is willing to refund $150.00 of  the interest lost considering that the delay was in part by Fidelity returning the application the board filled out, and not by an error by Cedar.
  

  
  

  Customer response

  11/17/2023

   
  I am rejecting this response because:
  $150 is not adequate refund for loss of CD income which would of been $40000x4.5% =$1800

   

  Your statement that we filled out the application is incorrect.    We would of been more than happy to fill it out but Cedar insisted that they had signature authority on the account even though our contract says that is only needed for operating accounts and not reserve accounts.   It was the fact that Cedar insisted they do the paperwork that caused this fiasco.

  I am typing this on my phone and do not see any attached files either.

  Never got the excel files.

  Pdf files cannot be easily transformed into excel files either! Ridiculous. 

  I will respond separately about the 5% audit threshold.   You say the amounts do not meet the threshold but they obviously do.

  Business response

  11/28/2023

  *******,

  Please be advised that we have sent over the Excel and CSV files to the entire Board via the *** Transitions Team, the attachments were in zip files and may not have been viewable on your phone. 

  In regard to converting PDF to excel files a simple ****** search can lead you to several free platforms, including Adobe, to accomplish this.  This is something our transitions team does quite regularly.

  The board asked for 4 laddering CD's of $10K to mature over the course of 2 years in 6 month intervals.  The request was made in early January 2023.  On 1/23/23, the average rate for a 6 month CD was ****%. The 9 month average was 2.5, 1 year average was ****, and the average 2 year was 2.49.   The very highest rates being given at that time were for individuals and not businesses or corporations.  Those highest rates were 6-4.21%, 12-4.51% and 24-4.31% - the 12 month was higher due to a promotion which is common.    Interest is not figured by multiplying 40K x ***** (4.5%).  See the attached screenshot for the correct calculation. Even if we assume the VERY HIGHEST possible interest rate for 3 months the association would have earned ****** in 3 months. Given that the Board wanted to ladder the CD's, the rate would not have been 4.5% for the entire 40K.Due to the matter of importance to the Board, Cedar is willing to offer $300 in good faith which is above the average as indicated in the math above.

  In regard to the 5% threshold, we would require proof that the audit completed reveals an overall discrepancy in excess of five percent of the budgeted annual receipts or expenses and that this was attributed to gross negligence by the Agent (Cedar Management Group).Attached please also find the fidelity application with your signature and date.  Your social security number is listed on the application, which clearly Cedar would not have access to.  The attached confirms that you filled out the application yourself along with other Board Members.

  Customer response

  11/30/2023

  Attached is the Fidelity application with several of your employees signatures and social security numbers. Your statement that I filled out the application and sent it in is now clearly a lie, just like the several lies that have been exposed via this BBB correspondence. Also attached is an email from your company stating your company sent in the application.

  Also attached is a Dec 2022 email to your tax department asking about the ramification of investing at 4.5% CD rate. This is the number that should be used to calculate losses on $40K, because those are our actual losses. Not your made up calculations. Anyone can find a lower CD rate. We choose Fidelity becuase it had the best corporate rate at the time. 

  Additionally the email "PROVING" you sent the excel files shows exactly the OPPOSITE. Did you even look at the To and From fields? The email shows it was sent from one Cedar employee to another and never sent to the board. You have wasted hours of my time and continue to lie about it. Your own email's prove you lied. 

  Your claim that we could of easily converted the data ourselves from the ***'s is just another lie. Show me the exact program and method to convert the *** you sent to get the exact data in the excel file you sent. Seriously every monthly *** is 50 to 100 pages long and you expect the BBB to believe that some magic program can easily take that document and transform it into a 3 page financial general ledger????
  It's insulting for you to even suggest this can be done. 

  Let me reassure you it will be cheaper for you to pay for the audit upfront than to make us "prove" that you were negligent. I will easily do so, just like I have done with every other lie you have come up with.

  Again we respectfully ask Cedar comply with our justified requests for compensation based on their failure to follow the contract. Our next board meeting is 12/5, we discuss all options including legal ones to remedy this situation. 

   

   

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In this complaint, the complaint is regarding a notice received by mail, sent on September 12, 2023. This notice was sent by collection attorney ****************** PLLC representing Cedar Management. The notice demands $341.50 in payment. Upon contacting Cedar Management and my agent, I was told that the $265.10 payment I made on September 1st covers my *************** for the year (until Sept 30th, 2023). Upon contacting Cedar Management and my agent, I was informed that the $265.10 payment I made on September 1st covers the *************** for the entire year (until Sept 30th, 2023). Following contact with Cedar Management, my account was deemed current after which I received a collection notice along with penalties and fees. I was told there was only a balance due from the builder that I had to pay. There are a few questions I have regarding their accounting and business practices.BACKGROUND I purchased my house at ************************************************************************* on September 1st, 2022. Cedar Management is the appointed HOA. By my agent's explanation, the $265 covers four quarters of ***************. My agent and Cedar Management told me $265.10 covered the first year's HOA fees. A $200.00 HOA fee was paid at closing for the first year until Sept 30th, 2023, $49.50 for Quarter 4, and $15.60 for Quarter 3 as prorated fees. October 1st, 2023, was my understanding of the beginning of HOA Quarter 3. In a letter, Cedar Management demanded I pay a balance they claimed the builders owed. My agent told me the closing fees would cover 4 quarters, and I called Cedar Management several times to clarify, and was told to disregard the notice received, that I have no balance in the recorded calls from March 30th and June 6th, 2023. During the month of August, I called Cedar Management and the representative explained that my HOA account will be transferred to my name because the ************ initially set up the account. Now, I am told that the fee was not a new account setup and that I owe for a yr

  Business response

  10/07/2023

  *******,

  
  Please be advised that upon the purchase of your home Cedar Management Group provided a closing statement to your Closing Attorney, ******** & Hammer, detailing the balance due on the account prior to closing.  Weve attached the closing statement to this response for your reference.  We received a payment at the time of closing in the amount of $198.00 which covered the cost of the previous balance due along with the quarterly dues for October, 2022 and a partial payment of the quarterly dues for ******** 2023.

  
  In June, 2023 you contacted our office and spoke to an agent who advised you of the current balance owed on the account as well as the payment received at closing that covered the previous owners outstanding balance.  During this call you were advised to speak with your closing attorney as it is their responsibility to collect any outstanding balances on an owners account at the time of closing.  At the time of this call in June, 2023 no additional payments had been made to cover the rest of the ************** and *************** dues.  Your account incurred late fees due to nonpayment, per your Associations governing documents.
  At this time your account is currently with the **************** of *********** and Love due to nonpayment of dues.  All future communications will need to be directed to the **************** where you can set up payment arrangements in order for your account to be released back to Cedar Management Groups system.
  

  
  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cannot get this company to reply!!!They manage my HOA and have made several billing changes and won't answer my questions. They also won't reply to damage done to my property by maintenance.

  Business response

  08/30/2023

  *******,
  
  Please be advised that we have many copies of email correspondence between yourself and multiple different departments/individuals within Cedar.  There have been multiple attempts to help you resolve your billing questions, which stem back to the bank transition in November, 2022.  There were multiple instructional emails sent out to you regarding ************************* and a telephone number was even provided if you still had concerns with setting up an individual portal.
  
  All communications sent to Cedar by you have been answered within 48 hours.  The damage to your property was done by a Vendor and is not HOA responsibility.  You have been provided with the vendors contact information to follow up with them directly as the damage is purely their fault/responsibility.  Since this is an issue between the homeowner and a vendor the HOA/Management Company is unable to further assist with this matter.

  Customer response

  08/31/2023

   
  I am rejecting this response because:
  This information is not correct and I've asked several times for a member of management to call me to sort through the issues.

   

  If you've read the emails you know I have NOT been provided with the vendor AND that I've requested at least 5 times a time to schedule a call and nobody will reply.

  Business response

  09/06/2023

  *******,

  Please be advised that the Community Manager is meeting with the full ***** of ********* on September 13th to discuss any open action items.  ************* Manager also called and spoke with you today and has scheduled a follow up call with you on September 11th.As of this time we are showing all of your questions and concerns have been answered via email and/or via phone.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since I started living in ****** SPRING association ********* ** , the company has failed to provide adequate billing for HOA fees to me. They never add me as new owner, even thought I sent them my closing papers many times, they never did it, and when they finally did it, immediately I recieved a final payment notice of an amount 840$ ( how could it be ? They dont even know) I am less than 2 years living in this place - fees are 225$ PER YEAR ! They dont have control of the info correctly, ****************** have one kind of info but the rest No , SO aprox in APRIL I receive my welcome letter, and in MAY 19 .. I am receiving my FINAL DEMAND FOR PAYMENT . This is amazing . My family is devastated, is a psichological nightmare for us. We called them hundreds of times / hundred of emails ! . The dream house result to be a nightmare with this HOA MANAGEMENT.

  Business response

  08/27/2023

  *****,

  Our Company took over management of ****** Springs *** in November, 2021.  At that time the previous management company sent ** over the owner roster which showed the previous owners as current at that time.  Per our management contract Cedar is not responsible for updating owners or verifying ownership unless we are notified. 

  Our records indicate that you contacted Cedar first in May, 2022.  You spoke with phone agents who advised you to email your deed over to our ******************* so that we could update your account.  You did not email or contact our office again until March, 2023 when your deed was received.  Within a week of your request your account had been updated to reflect you as the current owner.  The charges you see on your statement date back to when you first purchased the home on 9/24/2021 which make up the balance transfer.  *********** Contribution is a charge to every new home buyer within the Community and is listed in your governing documents, which are legally binding.  It is your Closing Attorneys responsibility to inform you of all closing charges as well as to inform the ***/Management Company when a home is sold.  

  At this time we cannot further discuss the balance with you as your account is with an **************** due to nonpayment dating back to 2021.  Again, it is the homeowners/closing attorneys responsibility to notify the *** of ownership changes and it is the owners responsibility to ensure that all assessments are paid.  Please contact the **************** to arrange payment for your past due balance. 
  

  
  

  Customer response

  08/28/2023

   
  I am rejecting this response because:

  IF YOU GUYS WANT TO TALK ABOUT DETAILS I EILL BE MLRE THAN HAPPY TO DO IT: I did many calls , many emails to you guys , I sent like 3 times my closing copies to you guys in order to be added as a new owner. YOU GUYS NEVER DID IT. I have my emails as a proof of that ! After long time closing department added successfully, however other departments in your company did not do it . (2) my FIRST BILL I RECIEVED WAS A FINAL NOTICE LETTER PRIOR COLLECTION. not even a regular email asking to pay . Second letter was a bunch of 4 papers saying the same thing , 4 bills at the same time . ( I have an email proof of that ) IMMEDIATELY I CALL TO DISPUTE THE CHARGES. you guys didnt care about it and IN LESS THAn 3 months since I RECIEVED my first bill you GUYS SENT ME TO COLLECTION ! thats unacceptable ! Even that was on dispute. About the 350$ fee, that you say you charge at the begining . Most of my neighbors did not get it . Thats why I am asking why me! , and thats separate what I paid like 450$ in my closings. most of my neighbors are tired of the way you guys are handle our association! And probably we are gonna collect signatures to eliminate it.  if you want to be more specific, just count the number of calls I did the number of emails I sent , if you wants to looks like professional. Do to this I even had problems with a neighbor who thinks I  just dont want to pay it. And she even defamed me all the times saying that I should move away, I even had to call the police to report that . ALL OF THESE PROBLEM BECAUSE THE *** YOU MANAGED MY CASE SINCE THE BEGINING . I attached a time line BASED ON WHAT I RECIEVED , calls , emails etc! 
  so I still thinking cedar is a bad company to hire for HOA
  

  
  

  Business response

  09/01/2023

  *****,

  The email that you are claiming was received in June, 2022 was not received by our office.  We have thoroughly checked all of our Gmail accounts and this email was not received and therefore not processed at that time.  We have been in contact with the previous management company and confirmed the Capital Contribution charge of $350.00 was paid by you at your closing.  The previous management company was informed of your closing, but did not send over your information to Cedar during the transition.  *********** Contribution charge has been reversed on your account and a new statement has been sent to the **************** reflecting this change.

  Cedar processes past due statements per the Associations governing documents which clearly outline the late fee/lien policy.  Your Association is bound by the governing documents and Cedar Management Group is a vendor that does not have decision making authority regarding monetary waivers or collection statutes.  All other communication regarding your account balance will need to be through the collections attorney your account is currently with so that payment can be remitted.
  

  
  

  Customer response

  09/01/2023

   
  I am rejecting this response because:

  ONE MORE TIME , my first bill I received from you was a FINAL NOTICE FOR PAYMENT , why???? Why you didnt send me a regular bill ?? Whyyyy after 3 months you send this to collection . WHOOOOO SEND ONLY AFTER 3 months to somebody to collection . Not even a Mortagage!   you guys wash your hands now by saying , deal with the law firm collection, BUT YOU SEND ME OVER THERE IN A WRONG WAY ! And thats an error you guys will pay . I will hire legal representation. We will See who is right ! NO COMPANY IN THIS WORLD DO EHAT YOU DID TO ME ! the worst thing is that you dont accept it , thats why I keep saying you guys CEDAR ARE THE WORST ASSOCIATION MANAGEMENT EVER ! and my neighbors think the same like me. Otherwise ask them if you dont belive me , you are welcome to follow us OUR COMMUNITY ON ********* Then you will Understand ! 
  dont need to reply ! 
  thanks 

  
  

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To whom it may concern On 7/24/23 I recieved a letter in the mail from Cedar Management *** for a FINAL DEMAND FOR PAYMENT. The letter stated that I had 15 days (from the date of 7-18-23) to make a payment in full of $525.00 by August 5th, 2023. This was a shock to me given I have not recieved any mail or bill due from the *** in over a year. The last piece of mail I recieved from Cedar Management was on October 10th, 2022 (roughly dtae) which shtated that the were switching banking systems. In the past I would recieve a bill in the mail and I would pay my dues online. I have not recieved anything in regard to payment being due OR late fees being owed. They also added an extra month of dues that were owed. According to the FINAL DEMAND OF PAYMENT statement I owed for BI annual Billing in August of ************************************************************* double for the same due. I have made serveral phone calls to which I was told to email different departments. None of the departments that I emailed responded to me. One Cedar Management associate advised me to pay the bill and that I would be credited for the late fees. I am suppose to be creditied $200.00 given I paid a total of $566.60. I recently logged into my account to check to see my credit was applied and saw that I was billed again (again with no notice via mail or email that I was getting this bill) for another $100.00, No one that I spoke with over the past serveral weeks advised me of this. I need my account to be credited the amount they owe me. This is not good business especially given my community has no park, pool, or any type of amenities. This is very poor management.

  Business response

  08/22/2023

  *************,

  Please understand that Cedar Management Group is a vendor that works directly for the ***** of ********* for your homeowners association, and we do not have the authority to make any decisions on community or homeowner matters. We act per the direction of the *****, and per your communitys governing documents.

  Your *************** are assessed semi-annually, once on March 1st, and once on August 1st. Payments are due on the 1st, and are considered late (and subject to late fees) if not received within 30 days. We mail out semi annual statements to your property address, and in addition, you have 24/7 access to check your account balance, make a payment, etc, through the *************** portal.

  Reviewing your accounts communication history, each email that was sent to our various departments (including accounting, payment plans, and the board email) was responded to within ***** hours, in accordance with our companys standard turnaround times. Additionally, as all calls are recorded, we have verified that our agents consistently stated during your 7/25, 7/31 & 8/3 calls that late fee removal is subject to ***** approval, and that the ***** would only consider removing late fees if your dues were paid in full. 
  

  According to your recent statement, the ***** has graciously removed $60 in late fees from your account, leaving you with a remaining balance of $40, which should be paid as soon as possible in order to bring your account current.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several months the company has failed to provide adequate billing for HOA fees and lost checks paid to the company requiring me to contact the accounting department with the verification of the check cashed by the company, and being threatened with legal action due to misappropriated funds by the company. In an account statement, I received a misapplied check on my account and there is limited transparency. I can provide the late fee notices but not the billing statements. There is an additional payment that was made and cashed by the company in addition to the documents provided. Any additional labor on behalf of this company should be credited to my account.

  Business response

  06/07/2023

  *******,

  
  Your Community bills bi-annually.  We have confirmed that statements were sent to all homeowners twice in 2022 as required.  Statements for the first half of 2023 were also sent, and a second set is scheduled to be mailed within the parameters of your Communitys billing guidelines. Additionally, your account balance and transactions are available to be reviewed anytime on your Vine account at app.mycmg.com/login.

  
  Regarding your account history, there were three checks applied to your account in March, 2022. We can confirm that your current ledger accurately reflects the dues outstanding for the second half of 2022, (minus the credit of $5.50), dues outstanding for the first half of 2023, and valid late fees assessed for these outstanding payments. A demand letter with our standard template was sent to you for your outstanding payments, per the Associations collection procedures.  This letter details the collection process up to and including legal proceedings, as is standard and required for all collection letters.

  
  As for your pending payment, per our records, you contacted our Support Team on 5/16/23 stating that you mailed a payment of $100.00 in February.  Since our system did not reflect that your payment had been received as of that date, we requested proof of the payment, which includes the front and back of the check, for further research per our usual processes. As of 6/6/23 we have not received the requested documentation from you.  The screenshot provided showing the $100 payment in February with a Paid status is not sufficient proof of payment, and it in no way indicates that Cedar received this check and cashed it. 
  Please submit a front and back copy of your check per our previous instructions so that we can proceed to assist you regarding your February payment. Thank you.
  

  
  

  Customer response

  06/08/2023

   
  I am rejecting this response because: I pay my bills when I receive them.  *** Companys incompetence in proper record keeping and mismanagement of money is a disgrace.  Why I am considered "at fault" for not making payments when they are not tracked accurately on your end is inconceivable.  Late fees are applied and charged when payment has occurred.  *** financial records for my account are a mess of misapplied checks and unaccounted payments made and can be provided.  *** constant threat of legal action against someone who has not maliciously neglected ones debts is unwarranted.  This constant harassment should not be tolerated by anyone associated with your company.  Constantly harassing people to pay money to a company that frivolously loses track of it is shameful and reeks of mismanagement.
  
  I expect to be paid for my accounting services. If I am to provide monies that have been cashed by your company unaccounted for, pay me. 
  

  Business response

  06/15/2023

  *******,

  Your account balance is available to you at any time through your Vine account. In addition, the association mails out bi-annual statements to every homeowner, which includes all of the information needed to make the needed payment. Understand that it is considered a homeowners responsibility to be aware of when their association dues are owed, and submit payments accordingly, regardless of any courtesy reminders sent out by the association.

  Your account was assessed valid late fees, since as of todays date, we have not received payment for the 2nd half of 2022 dues, and the 1st half of 2023 dues. You have received collection notices regarding your account per the Associations collections policy, on account of these dues not being paid in a timely manner.

  We are happy to assist you regarding your pending payment from February in the amount of $100, however, to date, you have not complied with our previous requests to submit the proper documentation to our accounting team for further review. As previously stated, a screenshot showing a Paid status is not sufficient proof of payment, and it in no way indicates that Cedar received this check and cashed it. We must have a clear front and back copy of the check in order to assist you further.In order to avoid further valid late fees and collection steps by the Association, please provide the previously requested documentation of your pending payment, and ensure that your current account balance of $224 is paid in full as soon as possible. Thank you. 

  Customer response

  06/15/2023

   
  I am rejecting this response because

  You expect me to work as your associate in tracking my payments. You are inaccurate in the payments made. Since you can not track accurate payments made to the company, you need to pay me to provide the evidence of the checks cashed from my account. If this happened once, I would understand. I do not owe you anything. I pay my dues. There is nothing courteous about this company - hence the legal threats. Your attempts to bully and harass are noted. Your company is very happy to cash my checks and misapply checks to my account and amazing ability to lose my checks cashed. I should not be held liable for the companies notable incompetency. 

  A bill is a bill. It is not courtesy. If it is, you are probably a scam. 

  Also note: you get $30/month with a note to ACCURATLY apply payments to my account because I am so done with you. You can not track payments made and misappropriate. It is embarrassing.

  You have no authority or moral high ground,. I do not work for you. You have cashed my checks with no issue. You have lost them to misplaced or best yet, misapplied. If you want proof,. pay me. 

  
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In January 27, 2022, Cedar Management was notified by letter (Document 1) that its contract would not be renewed for a third two-year term. The contract (Document 2) required 90 days notice. The contract does not mention transition fee and the *** did not terminate the contract. The contract expired at the end of the term. However, on March 1, 2022, Cedar Management extracted $4,125 from the *** account for a transition fee (Document 3). Cedar was asked by email (Document 4) to return the money as the contract did not specify a transition fee. Cedar Management also deducted money from two other accounts as "reserves" for an unexpected event. There were also a number of other accounting errors and unauthorized charges that lead to the decision to not renew the contract (see email to ******). Our new management company was asked to request the refund, but I am just finding out no effort was made to recoup these funds. Working *** members fund our accounts and their money should not be taken for unsubstantiated claims.

  Business response

  03/03/2023

  ****,

  We received your association's notice that you did not wish to renew your contract with us, and we are in agreement that the 90 day notice that was required per paragraph eighteen of the contract was honored by your association. Please understand that termination and non-renewal are the same when it comes to the terms within the contract - both mean that, as of a certain date, our management services are no longer required and must be terminated, and that your association needs to transition to a new form of management.

  The transition coordination fee was billed per paragraph nineteen of your contract, which states: Upon termination of this agreement by agent and or association, agent will apply a fee equal to ninety days management for transition of documentation and records to selected company and or self management per direction of the association.

  Our company did the work of transitioning your association to your new management company, therefore, per contract, we were owed that transition coordination fee, and it will not be refunded. We hope to have provided sufficient clarification on this matter, and we wish you and your association the best under your new management company.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First and foremost, I was late on my H.O.A payments. My fault and I accept full responsibility!!! I have since paid the amount owed, late fees, attorney fees etc. I have requested via email, voice mail, and I spoke to the receptionist requesting to speak to someone about my issue and no one will talk to me, they will only respond via email. I have requested over ***************************************************************************************** I could not talk to anyone. I spoke to the head of the H.O.A in our neighborhood and she told me to send an email to *****, which I did. I requested he call me. He responded via email. I have since responded to his email with my attorney attached. I am trying to set up the account so my money will be automatically withdrawn from my bank. It states that the *** has a block on my account and will not allow me to set up the account. I work 70+ hours a week I tend to forget what bills are due and when so I want this set up but I cannot get Cedar Management to help me get it set up. Again, I have requested over 20 times for someone to call me and no one has responded. I want to speak to the President of the company.************************* **********

  Business response

  02/22/2023

  ******,
  Thank you for taking the time to give us your feedback. Our goal is the total satisfaction of our communities, and to provide a positive and professional experience. As such, we respond to all requests and emails as quickly as possible.
  Our records indicate that we have received four communications from you between 2022 & 2023. There were three phone calls received on 10/31/22, 12/29/22 and 1/6/23, all of which were answered at the time we received the call. There was also an extensive email chain between yourself and the Community Manager, *****, between 2/15/23 & 2/16/23, and all responses to your communications were sent in under twenty four hours. In this email chain, ***** provided you with all of the instructions that you need in order to resolve the ************* portal payment issue, as we do not have the access necessary to fix this for you. We have attached the email chain here for you, and those instructions can be found on pages seven, ten and eleven.
  We would love to assist you further, however, as you have decided to involve your attorney, per company policy, we require that all future communications must be submitted in writing, and sent directly to our attorney for further assistance. Thank you.
  
  

• Initial Complaint

  01/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Good afternoon, March 12, 2021 my house was on fire. Cedar Management is the propert management and had to pay out in their Master Policy before my insurance policy took effect. I had to move out of state to live, relocate my job and I've been getting untruthful feedback. *************************************** has not been paid since August and the company (no fault of there own) cannot move forward. Yesterday I received an email from Cedar Management that ******************* (due to their financial situation) would have the funds by May. I feel this is totally unacceptable and next month I will be homeless. I have stayed on a relatives couch for two years, keeping them updated when the repairs were going to be completed no later than August, then November, then January. I am emotionally and physically drained and scared to death as to where I'll be staying next. Keep in mind I am still paying a mortgage for two years in a condo I cannot live in. I simply want the repairs completed immediately. I'm retired and my golden years are copper years. PLEASE HELP ME!!!!

  Business response

  02/08/2023

  **********,

  
  We are sorry to hear about how difficult this situation has been for you. Please understand that Cedar Management Group is a vendor that works for the ************************** and we do not have any ability or authority to bring about any changes within your community. 

  
  The needed repairs have not been able to be completed due to the Associations lack of funding. One of our Area Managers has met with the ****************** of Directors to discuss ways to improve their overall income, and to focus their current funds on only the most urgent expenses, so that they can move forward with the repairs as quickly as possible. In addition, your Property Manager is reaching out to the vendor directly to determine if they would be willing to work out a payment plan for the Association, which would allow them to move forward with the repairs sooner.

  
  You will receive updates on this matter as we are made aware of them by your ***** of ********** and we hope that this matter will be resolved for you soon. Feel free to contact us at any time if you need any further assistance, just call us at **************, or email us at *************** Thank you.

  Customer response

  02/09/2023

   
  I am rejecting this response because:

  This has been on going for two years. The fire was ******. CEDAR MANAGEMENT was my direct contact and never once did I have contact with anyone on the board. Because I do not have family in **** I had no choice but to move temporarily to **********. I find this situation inhumane that as a 63 year old senior citizen I am homeless. I keep asking for financial records on what the budget was spent on and I received no response because they misappropriated the funds and now are trying to get a payment plan? My question is what was the budget money spent on????

  Kindly,

  ******************************************;

  
  

  Business response

  02/16/2023

  **********,

  
  We continue to feel sorry to hear about how difficult this situation has been for you. Please understand that Cedar Management Group is a vendor that works for the ************************** and we do not have any ability or authority to bring about any changes within your community.  Nor do we have the authority to pay any invoices not already approved by your board of directors.

  
  Concerning the financials, in continued efforts to be transparent with all owners in an association, your public versions of financials for your association are located on the online owner website app.mycmg.com/login for you to review for all of 2022; they are available 24/7 under the "documents section".

  
  As we move forward, you will receive updates on this matter from your community manager, your board and the vendor in place to make the repairs to your unit, and we hope that this matter will be resolved for you soon. Feel free to contact us at any time if you need any further assistance, just call us at **************, or email us at *************** Thank you.
  

  
  

  Customer response

  02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

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