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          Find a Location

          Rack Room Shoes has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileRack Room Shoes

            Retail Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8310 Technology Dr

            Charlotte, NC 28262-0301

            Visit Website

            Customer Reviews

            1.21/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            66 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Rack Room Shoes has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              8310 Technology Dr, Charlotte, NC 28262-0301
              BBB File Opened:
              10/5/2000
              Alternate Business Name
              • The Rack Room
              • Rack Room Shoes Online
              • Rack Room Shoes, Inc.
              Business Management
              • Mr. Bob Corcoran, Regional Manager
              • Ms. Lisa Spears, Customer Service Specialist
              • Mr. Mark Lardie, CEO
              Contact Information

              Principal

              • Mr. Mark Lardie, CEO

              Customer Contact

              • Mr. Bob Corcoran, Regional Manager
              • Ms. Lisa Spears, Customer Service Specialist
              • Mr. Mark Lardie, CEO
              Additional Contact Information

              Fax Numbers

              • (704) 547-8155
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              66 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/25/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Hello,I am reaching out because I purchased a pair of sneakers for my son on July 5, 2024. My order number is *******************. We had planned to keep the shoe but it appears that his foot has grown and he's unable to wear them now. I visited a local store today and attempted to exchange the sneakers. However, I was informed that the shoes could not be exchanged or returned because my son did not have the box, although the tags are on them. They have not been worn and I have the receipt on my phone. Had I been aware of this policy I would have saved the box.I have been shopping at ********* for quite a while.I am disheartened that Rack Room is forcing me to keep a pair of shoes that my son cannot wear. It appears that this policy only benefits Rack Room. Customers are penalized for not keeping a cardboard box when the product is the shoes not the box. The shoes can easily be resold in the store. If this is a hard and fast rule place it conspicuously on the bag and box. If I have the unworn shoes (tag attached), a receipt, and it's within 30 days there should not be a problem. Are you selling shoes or boxes?I would appreciate someone reaching out to me to resolve this matter.
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              Read 65 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Brittany R

              06/20/2024

              Will NEVER purchase from them again. So I bought a pair of shoes in ************, **. Ended up not liking them so went back and exchanged them. Later on after I got back home to IL I realized I didn't like the exchange either, and I didn't know there was no stores near me so I ended up paying almost $7 to ship them back. June 6th I spoke to a lady and she said within 1 to 3 days I'd get a response. I never did. I've chatted with a couple people and they keep saying the same thing, I'd get an email update but never do. It's been almost a month and I am still waiting on my refund! There is 0 excuse for that! Tracking shoes they got the shoes back May 29th, so why have I not got my refund??? My emails keep getting ignored to when I try to reach out. I will be calling after 1 more chat attempt. Their customer service ***** and isn't that friendly. Beyond ****** and they lost me as a customer forever. Do better!
              Read 13 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

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