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Business Profile

Retail Stores

Carolina Online Retail, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for womens Chevrolet baseball caps and found this website. I went to the womens page, picked out a couple hats and purchased them. When I got them it turned out that they werent womens hats after all. Obviously mens hats are larger than womens so they didnt fit. I was able to return them by paying for the shipping and a restocking fee which I understand is their policy however they sold me these hats under false pretenses. I requested a refund of the shipping and restocking fee but they ignored me. I want a full refund and I want them to make sure their merchandise is clearly marked by gender-for sizing purposes If you go to the womens tab you should be able to expect that you are going to get the corresponding size.

Carolina Online Retail, LLC is NOT a BBB Accredited Business.

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