Business ProfileforAAA Carolinas

The night of 6/22/2024, I encountered a problem with my vehicle while traveling from **********, ** to ****, ** and used the *** app for roadside assistance under my *** Premium Membership. The request was submitted at 10:28pm (6/22/2024) using the address of the ********* in ****************** and my request number was #*****. The original ETA for the tow truck was 11:58pm and I waited extra time (1:02am 6/23/2024) before calling to inquire about services. At 01:55am I received a call back from the Dispatcher informing me that I would not receive service until 6:00am. During this call, I explained that there was a red Dodge Avenger with MD license plates that moved in position a short distance behind my vehicle about 10:40pm and he was still there waiting. This Dodge Avenger remained in place with the driver periodically walking around the area at times before returning to his vehicle. At 05:53am I called in to verify service was enroute because I still had not received any notifications. The Dispatcher called me back at 6:06am to say the driver was dispatched and would be to my location soon. At 7:24am I called to inquire about service again. At 0735am the Dispatcher called to inform me I would not receive service until 9:44am. At 9:50am (6/23/2024) the tow truck driver arrived to collect me and my vehicle. It causes extreme concern because if my girlfriend (also a *** member), or one of my daughters were in this situation they and I would be fearful for their lives. For me personally I paced outside my vehicle most of the night and sat in my vehicle fearful of a surprise attack the remainder. This experience is an atrocious example of poor contract management with *** vendors. The liability for not executing services as promised, leaving members in precarious situations stranded for 11 hours, and the responsibility for outcomes is square on the shoulders of the *** organization. I am requesting compensation for my time, effort, mental, and physical anguish.