ComplaintsforAAA Carolinas
Travel Agency
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Complaint Details
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Initial Complaint
09/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Good Day,I paid $100 to have my car towed. *** said that the funds would be refunded. This is September 14, 2024 & nothing has been refunded. I have received only excuses from ***. My membership number is *******************. I want my money refunded immediately from ***. It doesnt take twenty days to send a refund. Who is holding my refund hostage at ***?This is my bank transaction. **** DDA PUR AP ****** AAA ACG FL0957 POC MEMBR ************ * FL -$100.00 Posted date - 08/26/2024 Type - DEBIT Thank you for your time. ****** ******Business response
09/16/2024
We see that you paid $100 on 8/24/2024 at 10:51am, and we towed your car to the dealership.
You called again on 8/27/2024 at 5:01pm and paid $100 again. We then realized you wanted the vehicle towed out of the dealership, which isn't a covered service we offer, so we voided the payment at 5:54pm.
Please check with your card company, as we do not send a check, we refund the card.
Initial Complaint
09/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 9/12/24 AAA was called at 2:03am. Two of my tires had been slashed. While calling ***, a policeman came to my car window and informed me I was 1 of 12 cars this had happened to. I was in Downtown ******* in a public parking lot Not a safe place to be at 2:03 in the morning. Lots of vagrants and homeless people and I had conveyed this to the operator and said I did not feel SAFE in this situation and could the tow truck come as fast as possible. *** DID NOT show up until 9:30 am. How is this possible! Web **** says they should show up with in 20 mins. My family has been members with *** since 1999.Business response
09/16/2024
We spoke with Ms. ******** and advised that our top priority is our members safety. If there is ever a safety concern, we do have other options for assistance. The member does NOT have to wait the vehicle in cases of safety. Applied Entitlement Credit.Initial Complaint
08/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Im writing to express my dissatisfaction with the customer ********************** I received at the **************** location. I recently spoke with the manager, who I believe is named *****, and found him to be very rude and dismissive. Each time I called with a question, he seemed frustrated and made me feel as though I was a burden, which made me uncomfortable discussing anything further.Customer ********************** is crucial, especially in a service-focused organization like AAA, and unfortunately, ****** behavior did not meet those expectations. His attitude was rushed and unprofessional, which has left me deeply unsatisfied with the service at this location.I believe this issue needs to be addressed to prevent other customers from experiencing similar treatment. Thank you for your attention to this matter.Business response
09/06/2024
We have spoken with ************** and the issue was with how the vehicle was towed. We apologized for the issue reassured her how it was towed was not an issue with the dash lights coming on. The problem was b/c the belt broke, and nothing was getting power to it and that all lights will come on. ************** stated that she is just upset that this is happening to her. ************** advised she will be coming back to see us for future issues. All of the conversation was great, no issues.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was rear ended by a AAA policyholder. The claims representative assigned to this matter, ***************************, has been so rude and difficult to work with and is trying to purposefully not provide services. When discussing my claim, I asked how Id be provided a rental vehicle and how AAA planned to replace my car seat. ***** ignored both of these requests multiple times and changed the subject to which shop are you taking it to? as you could tell he was trying to avoid having to pay for a rental and car seat. Per the manual of the car seat in the car, my car seat needs replaced for any collision. ***** is claiming the accident was minor and doesnt need replaced. I am not willing to sacrifice my infants safety because AAA thinks the accident was minor, and again, per the Chicco manual the car seat needs replaced. Also, when I finally got ***** to answer about a rental vehicle, he glossed over that theyd provide a basic rental. My vehicle is a full-size SUV, providing a basic sedan is hardly comparable. I asked ***** who I could speak to about the mishandling of service and he said he could transfer me to his boss. I asked him to be transferred to his boss and he said well actually h*** just have to call him yourself and here is his number. Im so appalled at the treatment I am receiving from this insurance company, especially after it was their policyholder who was distracted and hit my brand new vehicle! Never once have I received an apology and they will be hearing from me and Chicco until they step up their customer **********************!Business response
09/05/2024
We reached out directly to ***************. We had the opportunity to discuss the entire claims process in detail. She has selected a repair shop of her choosing and we are already in the process of assembling photos for an initial estimate so she can set a start date for repairs with them. While loss of use vehicles in South Carolina are generally basic transportation during down time, we have agreed to set *************** up with a bigger vehicle to accommodate her needs of transporting her family and such under the circumstances. Last, we did discuss the guidelines put forth by the ***** regarding car seat replacement. It is the same criteria her car seat manufacturer, Chicco, sites in their guidelines.While at first assessment it did not appear the thresh hold for replacement was met, upon further discussion we agreed we will go ahead and replace it for her. I believe all of *************** concerns have been addressed to her satisfaction at this time. We regret any inconvenience this may have caused. Thank you, AAA-The Auto Club GroupInitial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a member of AAA since 2012. I cover my two granddaughters who live in other states. My granddaughter lives in *************, **. She called AAA because she was at a ballpark and her car wouldnt start. This was in the afternoon. No one called her back until 6:00am the next morning. My granddaughter would have been sitting all night waiting for help. This is unacceptable. When you call the first thing they say is are you safe. Something has to be done!Business response
08/29/2024
We spoke with *************** on 08/27/2024 via telephone and we are working to resolve the matter directly with the member.Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never got a survey so I wanted to email. I am extremely dis satisfied w/my last AAA service. I called for a battery replacement @ 7:30pm on 8/11/24. I was told the driver would be there by 8:10pm, at 8:10 I got a text saying the arrival time changed to 8:54pm. A little after 9pm I got an automated call saying there was no ETA for arrival. I called the 800 # 4 times & each time I was ASSURED a driver would arrive in 20 minutes. I told each operator that answered I was alone in a parking lot, the business was closed & no lights were on. After I stood in that dark parking lot, alone for 2 &1/2 hours I called a friend to come get me. We jump started the ******* drove it home. AAA called me @ midnight to let me know that no one was coming & they could not send someone until the next day. This could have & should have been handled so differently. I was not in a safe place & had I been told there was going to be this level of delay I could have & would have made other arrangements. I have been a AAA member for many years & have never been so disappointed in your service, or should I say lack of serviceBusiness response
08/29/2024
******************* expressed her frustration due to the inadequate service she experienced on August 11, 2024. Despite repeatedly calling the ***** number and being assured of assistance, she was left alone in a critical situation without any help. She is seeking a reimbursement of $128.99 and is currently looking for her original AAA receipt.Customer response
08/29/2024
I am rejecting this response because:
I emailed a copy of my communication with AAA earlier today. AAA has asked me to provide the original receipt showing the battery purchase 3 years ago. For some reason, my inability to provide this has stopped communication from them. They said they cannot move forward without that receipt. I'm not sure why this matters or is needed. The driver that replaced my battery had the purchase information when he replaced the battery. I got an email 2 days ago "they were working on something else" but I have not heard anything since thenBusiness response
09/04/2024
Today, I discussed Mrs. ******** service complaint with her. She expressed confusion about the necessity of her original AAA receipt. I clarified that the warranty is applicable only to the original AAA battery. She provided her battery receipt dated 8/11/2024, requesting a reimbursement of $128.99 for the prorated battery installed. I confirmed that she previously had a AAA battery and elaborated on the warranty procedure. Mrs. ****** indicated she would look for a 2021 bank statement to prove the purchase, and I informed her that I would follow up with a call for updates.Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Filed reimbursement with AAA months ago and no resolution or even a notice of any progress - total scamBusiness response
08/26/2024
We spoke with ****************** on 8/26/24 via telephone and the matter was resolved to her satisfaction.Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have had a AAA Plus membership for several years, paying over $100/yr. The only time I have called for help was August 16, 2024 for a battery jump while out of town. My initial call was 10:28 AM. I received NO HELP from AAA, finally having someone not associated with AAA help me to get my car running after having waited 1 1/2 hours with no report from AAA when they could have someone out to helpat 1:19 AAA called me to see if I "still needed help". I would like to file a complaint and ask for a refund for the past year as the only time I asked for assistance they were unable to provide services as per their contract. I have spoken with AAA on the phone and was offered a $30 credit to my membership as restitution. As of today I have canceled my membership, therefore this does me no good.Business response
08/22/2024
We spoke with *********************************;on 08/22/2024 via telephone and the matter was resolved to her satisfaction.Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
08/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/10/24 @ approx 11:55 am we contacted *** for roadside assistance. We received an automated text at 11:58 am to use a link to request service. We followed the link and requested service. When we had not heard anything I called *** at 12:22 pm. We were told we would receive a text or call when service was on its way. By 1:25 pm we had not heard anything so we called a local tow driver and he arrived at 1:53 pm to tow our car less than 2 miles, we paid $100 out of our pocket. Even though we pay for ***. Now we have to wait up to 3 weeks to receive a reimbursement for $100 we did not plan on spending nor could we really afford to spend. We FINALLY received a call around 6:43 pm on 8/10/24 from the *** authorized tow service. In 90 degree weather we would have been stranded for 7 hours without no communication other than sporadic automated phone calls from ***. This is unacceptable.Business response
08/12/2024
We are sorry to hear about the delay in service. We have received your reimbursement paperwork and it's being processed. We have other reimbursements ahead of yours, but you will be contacted via email on the reimbursement within the next few days.Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 31, 2024. My husband and I car broke down in ********************** Carolina. I put in a request for a tow to the local mechanic at around 12:30 AM, notified at 1:15am that they didnt have, a tow to transport the vehicle. customer ********************** called saying that they not get a tow to my location until 8:15 AM. I told the representative that I had a flight to catch in the morning and could not stay with the vehicle and had two young children in the car that I could not wait there ************************************************************************************************************************ the car, location of the vehicle and a T-shirt in the window of the car. right before my flight, the mechanic called to verify with me that the car was coming in from the tow . did not hear anything back until I called the mechanic two days later to get a price and was told that the car never arrived. I had called the pump and stop gas station just to find out that the vehicle by 12pm was never towed and they called local authorizes. it had been towed to empower towing now into three days later now having to pay $500 towing fee along with storage fees that now it is costing me over $1000 to get my vehicle back. This service and lack of communication is unacceptable. I trusted AAA to handle this matter and was told that it would. At 8:15am on August 1 the job was never completed nor did I receive a phone call that there were any complications I have contacted AAA and all I was told was that they are sorry for the inconvenience that the driver of the tow had called. I had never received a phone call and I had also supplied another phone number in case there were any issues so that there was more than one number to be reached all I was told was I needed to fill out a survey on the service this is unacceptable , my car is still sitting at a tow place costing more and more money and now I am out of a vehicle.Business response
08/16/2024
We attempted to contact this member and their family multiple times with no success. If they have any further questions, they have our contact information.
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Contact Information
Customer Complaints Summary
272 total complaints in the last 3 years.
94 complaints closed in the last 12 months.