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Business Profile

Trucking Transportation Brokers

RXO

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

This profile includes complaints for RXO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RXO has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • RXO

      11215 N Community House Rd Charlotte, NC 28277-4960

    • RXO

      4400 Northlake Ct Ste A Charlotte, NC 28216-2384

    • RXO

      620 Yankee Doodle Rd Ste 100 Eagan, MN 55121

    • RXO

      410 Crown Ct Oakdale, PA 15071

    • RXO

      47440 Michigan Ave Ste 130 Suite 130 Canton, MI 48188-2218

    Customer Complaints Summary

    • 888 total complaints in the last 3 years.
    • 536 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had multiple issues with this transportation company. They do not have integrity. They caused close to 20k in damages to my property and it took me a year of fighting with their insurance company to pay out the damages. The deliver driver did not have integrity and advised the side of my barn that was damaged simply just fell over despite evidence showing the snagged a power line that was of the legal height and violently ripped off the front of the barn. I ordered a 3D printer from ****** who unwisely selected RXO as the shipping agent. I was told from ****** I would have the option to pick up from the carrier (from multiple representee's). When speaking with RXO they advised this can't happen. They are not welcome on my property and if they do show up will be charged with trespassing.

      Business Response

      Date: 04/30/2025

      Hello,

      We are very sorry for the past experiences you have had with RXO. Your delivery was scheduled for 4/26 by ****** with the expectation that they would have the product to our facility by then. However, the product did not arrive until Monday 4/28. Despite what ****** customer service **** told you, Amazon pickups are no longer allowed at our facility and that was a change ****** recently made. We have reached out to you directly to further address this issue with you as we see this order is now canceled in our system. 

    • Initial Complaint

      Date:04/25/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mattress was suppose to get delivered today, Friday April 25, 2025. I waited all day for it for them to say the truck broke down. I still havent heard when will they be delivering my mattress. I just want my mattress delivered ASAP. Im currently sleeping on the floor.

      Business Response

      Date: 04/26/2025

      Hello,

       

      I have spoken to Mr. ***** His delivery is scheduled for Monday, the 28th.

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rxo and ** have been playing games with us. We were told our delivery was on April 10th. Now its 2 weeks passed and neither ** nor RXO give us a proper update. When we call them they keep passing us back and forth and waste our time with no real answers and delivery info! We need to be made whole and someone needs to get us our machine asap and/or give us a $200 rebate for wasting our time!

      Business Response

      Date: 04/24/2025

      Hello,

      We are very sorry for the delays with this delivery. We did not receive this product until this week due to a transit delay. This delivery is now on a route for tomorrow and we will partner with you until this delivery is completed. 

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a rug from ****** in march and RXO was the delivery company. They have rescheduled my delivery 5 times in the last 6 weeks. Excuses from truck broke down to not going on that route have been used. I feel like this company is either a scam or a single truck and driver. ****** has been in contact with them but can only file complaint with company supposedly.

      Business Response

      Date: 04/23/2025

      Hello,

      We are very sorry for the delays with this Amazon order. We have gotten this addressed at your local facility and have reached out to you directly. Thank you for your feedback.

    • Initial Complaint

      Date:04/20/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RXO delivery and installation were the worst experience Ive ever had! My Bespoke 6.0 Cu Ft. Range was delivered damaged, and my dishwasher was not secured on 02/04/25 - RXOC70O0OEDKUVA25. I cant open the oven door, and the bottom of the Range is crumpled. After 3 visits for RXO and many emails and photos, I am still waiting for the replacement for the range, which was requested by RXO on 03/18, after waiting one month for them to evaluate the case. Replacement request by RXO Last Miles 00000E0F5BNC0000000000|| ********** **** || ********** |, follow-up sent on 03/24/25.

      Business Response

      Date: 04/24/2025

      Hello,

      We are very sorry for the expiernece you have had with RXO to this point. We have gotten this addressed at your local facility and are reaching out to ******* now to request a replacement range for you as soon as possible. We will partner with you until this issue has been resolved. 

      Customer Answer

      Date: 04/24/2025

       
      I am rejecting this response because: I want this open until the issue is solved.  

      Business Response

      Date: 04/25/2025

      We will keep the case open, just currently waiting on an update from ******* on the replacement.

      Customer Answer

      Date: 04/25/2025

       
      I am rejecting this response because:
      The issue is not solved yet. RXO damaged the range during the delivery/installation.  I only want the solution,  doesn't matter who will fix it. 

      Business Response

      Date: 05/01/2025

      Hello,

      We continue to work with ******* to push for a replacement for you. Once we have further updates, we will reach out to you directly. 

      Customer Answer

      Date: 05/01/2025

       
      I am rejecting this response because:
      Ok. The claim will still open until I have a solution for my damaged range. 

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was supposed to deliver over many thousands worth of mattresses that are needed for people to have something to sleep on. My husband and I waited all day for the delivery. We were then notified that the delivery was finally on its way. It was still 10 minutes out and they randomly cancelled on us without even attempting to contact us for find a resolution. We have successfully had several deliveries made this week with huge trucks. This company did not have any due diligence or customer services, and they have left people stranded for a sleeping option. Do not use this company for your deliveries.

      Business Response

      Date: 04/21/2025

      Hello,

      We are very sorry for the delays. We were able to get 3/4 of your delivery out to you on Friday and we will be getting the 4th piece delivered on Monday 4/28 per your request. We will continue to partner with you until this delivery is completed. 

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. The company has gone a lot out of their way to try to resolve the situation, and I really appreciate it. 

      Thank you. 

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible experience with RXO. I scheduled a shipment through ************ using Daylight as the carrier. The pickup was from a small unsecured airport and the driver was able to pull right up to the front of the building without delay and quickly load our shipment. Weeks later I am contacted by a customer service agent, from ********************** about an additional charge for "Limited Access". I explained that we have never had a charge before, there is no security, no fences, no gates, etc. This pickup was no different than driving into a business park to pickup. I was told by the customer service agent that airports are always "limited access". Obviously this isn't true as we have been operating at this airport for 20 years without ever having additional charges. I think it is unacceptable to add an additional charge for "limited access" when anyone can lookup the definition online and see that it does not apply. This was a bait and switch. RXO customer service explaining that it's normal to arbitrarily add this fee regardless of security, gates, airport size etc. was frustrating. I will not use CoyoteGo, RXO, or Daylight in the future.

      Business Response

      Date: 04/21/2025

      Hello,

      We are very sorry for the experience that you had with RXO. We have addressed this with the correct department to have this addressed. Thank you for your feedback.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RXO delivered appliances and installed the appliances from Lowes. Well they were in such a hurry, they damaged my fridge, then hooked up my washer and dryer. Well they ran a cycle told me and left, I put my first Load in, then I heard water running in the back. So I looked and seen water shooting and running out from loose water hose connected to the washer, and 1/2 inch of water on my floor. I contacted who hired rxo and eventually they gave me a mediator to file a property damage claim to their company for their insurance. The company calls me the phone says you are being recorded they start being intimidating and trying to trick me into saying somthing, I am a 100% disabled veteran and will not deal with this disrespect. All I want is my flooded floor fixed, hire better workers. There have been over 800 complaints through the bbb in 3 years! I also have a video of the leak.

      Business Response

      Date: 04/22/2025

      Hello,

      We have gotten this claim addressed with RXO's claims team and to the correct party. RXO will continue to push to get this claim resolved as soon as possible and we will reach out to you directly with updates.

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a washer and dryer from ** on 4/3/2025. The delivery date was scheduled when ordering for 4/11/2025. I heard nothing about delivery on 4/11/2025 and contacted ** who then said they were waiting on RXO to pick up the order in order to schedule a delivery. RXO said they are still waiting to receive the items. I contacted ** again today (4/14/2025) as we still do not have a washer and dryer and they said they are still waiting on RXO to pick up the items from the warehouse. I also contacted RXO and they said they are waiting to receive the items. I would just like to know when these items will be delivered as I am without a washer and dryer.

      Business Response

      Date: 04/15/2025

      Hello,

      We are very sorry for the transit delay with this product getting from ** to RXO. RXO does not pick up ** product and take it to our facility. ** uses a 3rd party to deliver product from them to RXO and this 3rd party has not delivered the product to us. We have contacted ** to expedite this product getting to us and once it arrives to RXO we will be committed to getting it out to you ASAP.  

      Customer Answer

      Date: 04/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I hope ** is able to complete their part of the delivery process soon.

      Thank you. 

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a fridge from Electrolux Family Store and it was delivered by RXO out of *******, ** on 12/5/24. I purchased professional delivery and installation and paid extra fee to move the existing fridge to the garage.During delivery, my hardwood floors in the kitchen, dining room, and hallway were scratched and severely damaged. They were very careless, unprofessional, confrontational, and one of the two spoke no English. They unpacked my fridge upside down in my kitchen, and then proceeded to flip it right side up! They did not install the water line as they were supposed to. My husband and I had to fix that ourselves the next day. They shoved the fridge, both old and new, all over the floor and scratched it horribly. It's beyond repair. I contacted ********** first thing the next morning. I filed a damage report attached and I sent them pictures and video attached. I was told after 3 months that my claim was denied. Then I got a letter from RXO in ******** saying they had tried to contact me. I emailed ****** ***** with my original claim form and zip file of photos and have attempted to get updated info. Every number I call for the office in ******** has been disconnected and is no longer in service. I phoned Electrolux escalations again today asking for my case to be reopened. I am extremely upset at the amount of time, hours spent on the phone, lack of responses, and inability to talk to a person. My next step will be reaching out to **** ****** and **** ********* and my attorney. I need resolution so I can repair my floors. I am unable to attach files because they are too large.

      Business Response

      Date: 04/15/2025

      Hello *****,

      We are very sorry for the delays with getting your claim resolved. We have reached out to you directly to obtain the information needed to move forward with this claim. We will push to resolve this as soon as possible and will partner with you until it is resolved. 

      Customer Answer

      Date: 04/17/2025

       
      I am rejecting this response because:

      I spoke to an RXO representative and forwarded additional information. He confirmed receipt and stated he would work to resolve quickly. I have not heard anything further yet and request that this not be closed after your 5 day time frame. Please keep it active until it is fully resolved. Thank you.


      Business Response

      Date: 04/22/2025

      Hello,

      We are very sorry for the delays. However, this claim has been approved and we have sent you a settlement release that needs to be signed and returned. At that point, we will print a check and overnight it to you. Thank you. 

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      I received the claim check in the mail this morning. 


      Thank you. 


    RXO is NOT a BBB Accredited Business.

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