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Business Profile

Web Design

Icon Packer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $6.00 Transaction 3/31/2024 Went thru my bank 4/1/20204 I have never even been on your website. I want my money refunded. I have already challenged the charge thru my bank.

    Business Response

    Date: 04/03/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

    Customer Answer

    Date: 04/03/2025

     
    I am rejecting this response because: I am requesting a refund. Here is the information the company has requested in order to refund this FRAUDULENT transaction.

    ***** ******

    Transaction 3/31/25

    Charged $6.00

    Last 4 on card 8082


    Business Response

    Date: 04/10/2025

    Thank you for your request,
    Your funds have been returned

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7 2025 Icon packer took $16.99 from my credit card *******************. On March 21 they stole from above fcu $18.99.When I called their number ************ recording asked if I wanted a refund; making it sound like I purchased something from them.I have never dealt with them before

    Business Response

    Date: 03/28/2025

    Dear Customer,

    Thank you for your previous message. Unfortunately, we were unable to locate the information you provided regarding your recent purchase. To assist you effectively, we kindly ask you to resend the following details in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    Please ensure that the transaction was made from the card associated with the last four digits you provide, as our system can only find information based on this card number.

    Thank you for your cooperation, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

    Customer Answer

    Date: 03/28/2025

     
    I am rejecting this response because:

    I did not purchase any item from them 

    They took money from my master card ending in 3424; for $16 99 on 3-72025

    and $18 99 on 3-21-2025.


    Business Response

    Date: 03/31/2025

    The money has been returned, please wait for notification from your bank

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an unauthorized charge on 3/2/2025 from ************************ for $18.99. Not only did I not make a purchase, I have never heard of this company. The last four of my card are 2663 and I would like to have this unauthorized charge refunded ASAP.

    Business Response

    Date: 03/07/2025

    Your funds have been returned, please wait for a message from your bank

    Customer Answer

    Date: 03/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. My refund has been received. 

    Thank you. 

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $7 for the past 8 months and only noticed this month. I have never used or subscribed to ************************** or have i heard of this site/service until today (02.12.2025), and i am seeking IMMEDIATE refund and stop FUTURE CHARGES.

    Business Response

    Date: 02/13/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $6 to my checking account for a service I did not initiate. I have no clue what this company does and it seems this is common business practice - to charge random amounts to ************ accounts.

    Business Response

    Date: 01/30/2025

    Dear Customer,

    Thank you for reaching out to us regarding your recent purchase. We understand that you may have made an erroneous or unauthorized transaction, and we are here to assist you.

    To proceed with the cancellation of your subscription or digital product, we kindly ask you to provide the following information in text format:

    1. Your full name.
    2. The transaction date and amount.
    3. The last four digits of the card number used for the transaction.

    This information is necessary for us to verify your account and ensure the security of your request. Without these details, we will be unable to assist you further.

    Once we receive the necessary information, we will promptly review your request and take the appropriate action.

    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Support Team
    ************************************************************

    Customer Answer

    Date: 01/30/2025

    1. Your full name.

    ****** *****


    2. The transaction date and amount.

    $6


    3. The last four digits of the card number used for the transaction.

    4957


    Business Response

    Date: 01/30/2025

    2. The transaction date and amount.

    Customer Answer

    Date: 01/30/2025

    Transaction date 1/26/25

    amount: $6

    all of this info is provided in the screenshot/attachment previously provided in my complaint  


    Business Response

    Date: 02/03/2025

    Your return has been successfully processed and is currently being reviewed by the bank. It will be completed in the near future. Thank you for your patience! If you have any questions or need further assistance, feel free to reach out.

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not know what this company is. Nor have I ever tried purchasing anything from this company, but I have 5 amounts that have been taken by this company from my account. The amounts are: 8.00, 9.00, 5.00, 8.00, and *****. I want my money refunded and I want the debits to stop occurring. I have tried emailing and calling the company about this but no one will respond!!!

    Business Response

    Date: 12/18/2024

    Hello dear customer,

    I am ***** *******, the owner of **************************
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ***** *******
    ***********************************

    Customer Answer

    Date: 12/18/2024

     
    I am rejecting this response because:
    They are asking for more information in order to issue a refund and resolve the matter.
    The information they have asked for is:

    Name: ***** *****

    transactions: 10/15 $8.00; 10/29 $9.00; 11/13 $5.00; 11/29 $8.00; 12/13 $13.00

    last 4 digits of card: 8211

    Please be sure that there will be no more debits that come out of me account. 

    Thank you

     

    Business Response

    Date: 12/23/2024

    Hello dear customer,

    We have found your transactions and made a refund

    Thank you
    ***** *******
    ***********************************

    Customer Answer

    Date: 12/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never heard of this company. I want to know how they received my bank information. This was on December 12, 2024 in the amount of $7.00

    Business Response

    Date: 12/18/2024

    Hello dear customer,

    I am ***** *******, the owner of **************************
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ***** *******
    ***********************************

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company until this transaction showed up on my bank statement last month (11/2024) for $10. I thought perhaps it was something my husband had ordered but he had no idea what I was talking about either. Then, another transaction for $9 showed up on my bank statement again yesterday (12/13/2024). I did not make these purchases, subscribe to any service they offer (still not sure what service that is), or authorise these transactions on my account. I want a full refund. This business needs to buy shut down with criminal charges filed, as this seems to be a regular occurrence with this company.

    Business Response

    Date: 12/18/2024

    Hello dear customer,

    I am ***** *******, the owner of **************************
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ***** *******
    ***********************************

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date was Nov. 14, 2024...I ordered ink for my printer...when I checked my bank account, there was this $9.00 charge from **************************....never heard of this place nor did I order anything from them

    Business Response

    Date: 11/21/2024

    Hello dear customer,

    I am ***** *******, the owner of **************************
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ***** *******
    ***********************************

    Customer Answer

    Date: 11/21/2024

     
    I am rejecting this response because:

    I did not have any transactions with this company...it was taken out of my account...please ********* of this...*** *******..last 4 digits are 0266...



    Business Response

    Date: 11/25/2024

    Hello dear customer,

    Refund

    Thank you
    ***** *******
    ***********************************

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:10/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $8.00 on 10/22/24 and $9.00 on 9/06/2024 and I've never done business with **************************.

    Business Response

    Date: 10/24/2024

    Hello dear customer,

    I am ***** *******, the owner of **************************
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ***** *******
    ***********************************

Icon Packer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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