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Business Profile

Windows

Moss Supply Co.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Moss Supply Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Moss Supply Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased windows from Moss Supply Company for a new residence in 2014, with a 20 year warranty. Seals in the windows have began to sag and defects between the 2 panes of glass are present in ALL of the windows. A few of the windows had to be replaced within 5 years of the install because of the same defects that are present today. Since purchasing and installation, the manufacturer has closed its ******** location and the distributor who I purchased them from are no longer a supplier due to the number of issues customers have encountered. January 29th, 2024 I started a warranty claim with Moss Supply Company in *********, **. The service manager and I discussed my concerns with the windows through phone and email conversations. I was informed the windows had to go through production. Periodically, I would check the status of the windows and continued to receive the same response " they're in production ". RECENTLY, I have tried to contact and left messages for Moss Supply Company and the service manager 7 times, since June 11th, 2024 AND sent 2 emails inquiries. Unfortunately, I have not received an acknowledgement, update, or timeline.I would like a FULL REFUND of the windows and installation at TODAY'S PRICE. The refund will be used to replace and install new windows from a competitor, since Moss Supply Company is unable to supply, keep up with production, or pull the windows from their distributors inventory. I can provide all documentation of receipts, emails, call logs unpon request. Unfortunately, due to the size of the documents, I'm unable to upload to this page. Thank you and I look forward to talking with you soon!Sincerely:************************* ************

      Business Response

      Date: 07/01/2024

      Complaint Received.  I will discuss with ****************** to determine our response back to consumer.

    Moss Supply Co. is NOT a BBB Accredited Business.

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