Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called ********* Fence and ***** came out to give us a quote, that is where the lies began. We had to email to get a date of install after we already paid a deposit. The day before install my husband called to get a timeframe. We were told they would be at the house between 8:30-9:00, my husband was planning to go in late to work so he could get them started. They never showed, my husband called back and we were told they don't give out timeframes, my husband had to miss an entire day of work due to poor communication. ***** told us the install crew would remove the dirt and throw it behind our house. Once the crew showed they said they do not remove the dirt. We had a plan with ***** on where we wanted the gate and how the fence was going to look. The crew did not want to put the gate where we said, they said it would be easier on the other side of the yard they made it very difficult to just do what we asked and what the plan was with *****. It was not until the crew showed up and got started that we learned we would not have the gate installed on Thursday. They had nine weeks to have the needed material, and gave us zero communication that our gate would not be installed. When the crew was asked they said maybe Monday. We called the office spoke with ******, she has to be the rudest most disrespectful person I have had to endure. She said that this was construction, I too work in construction and regardless it should have been communicated. She said she would call me Friday morning to let me know when the gate would arrive, because she didn't have a clue. On Friday she spoke with my husband, saying it would be installed by EOD. Friday came and went, and yet no gate. Zero communication, we had no idea when we would get the gate. On Monday we had a knock on the door without any follow up that they were there to install the gate. This company has been nothing but rude, uninformative and out of line with how they handle their customers.

• Initial Complaint

  Date:11/09/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I highly recommend against using this company. I had them install an aluminum fence around a new inground pool in April 2022. Originally, we were going to have the fence outside the concrete deck but, agreed to put the fence in the concrete at an additional $1,475 for a total cost of $5,475. What I will show over the next several days, weeks and months are pictures and video of the horrific end result of where the posts went into the concrete. I will provide dates of emails and unanswered phone calls going back to April. They will say that they recently spent $2,700 for a concrete company to come in and "fix" the concrete which, made it look worse. I was only offered a $300 credit due to the fact that they drilled a hole in the pool deck where a fence post DID NOT go! I resolved this by now paying in full to be rid of this company. Here are some pictures of the unprofessional way they left my pool deck. Pay attention to the big coverup of the hole that doesn't even have a fence post. The last picture represents the product from the "$2,700" they say they spent to "from the owner *** and the unprofessional communication with ******, then they are your company. They ruined my new pool deck, refused to budge on more of a credit and threatened to put a lien on my property if I didn't pay them the remaining balance. I did so to be done with these ripoff artists but I want to file an official complaint as you can see the workmanship they did in the attached photos.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Brennan’s to install a metal fence for my new house. Paid down payment of over half the fence. Took them 2 months to get the fence in. Brennan’s Fencing called me to let me know the installation date for the fence of July 28th at 9:30am. On the 28th installer came out late at 11:00 am. Started to mark the lines but never finished. We weren’t home but he left at 2pm saying that his co-worker was sick and took him home. After talking to him on the phone said he would be back tomorrow. Around 11am on the 29th after the installer failed to show, I called the office. The office worker said that she would have to get with the scheduler, who was out of the office and she would call me back after lunch. After not receiving a call back, I called again at 3pm wondering what was happening. The office worker said that the contractor would be out tomorrow morning. On the 30th they showed up at 1:30 and did the final layout of the fence and started to install. After about 5 hours the contractor said that they ran out of parts, even though they still had 9 panels and associated posts on- site. They would be back Monday to finish. Since that Saturday, I have made at least a daily call to the office and the response I get would they would be out tomorrow. Last straw came today, when I was told they would be out with a full crew to finish the job. I had to step out for about 3 hours, I was told that by the time I get back from my appointment, they would be on-site. Well it is about 4pm of this writing and they have not arrived. I have a fence that is halfway installed. With only them telling me that they will be on-site. Brennan’s sets the schedule they make promises they know they are not going to keep. This is the first time reporting to the BBB on any issue. I just feel like they are very unresponsive, talking to them doesn’t seem to work.

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was Looking to have a fence installed on our property, • Date of received fence estimate was march 30. 2022 • Deposit made March 31,2022 in the amount amount $2,815 • Was told On April 4th 2022 to expect a install date by Friday Email from Brenanns : "****** will be able to provide you with an expected install date on Friday of this week. You will receive an email with that information and also letting you know that we will be getting all underground utilities marked. Please let me know if you have any questions or if I can be of further assistance. Thanks ******. " o Was never reach back out to by email or phone and had to make several calls to them. Phone conversation- April 28th: Was told that material were to be delivery by Friday May 13 and that I should expect a call to get scheduled that week.-- That Never Happened. Early in 2nd week of June someone from ******* came out to mark Utilities but no other feedback about install I called back was told that I should be getting a scheduled date on the 9th of June. That never happened I called to follow up on Monday June 13 and was told I must have fallen through the cracks and was told their scheduling guy was hanging out with someone who got covid and I cannot get my scheduled time until he gets a covid test done so I couldn't get my date at this time. I received a follow up call June 17th and was told that I cannot get a scheduling date yet because they were missing 2 posts and that they should be delivered on Monday June 20th and they will call me and let me know I called back again Friday June 17th and asked for a refund but was refused by the owner because materials were already ordered I did not get a call on Monday June 20th morning as promised, I had to call them and ****** Conveniently called in sick so I spoke with a gentleman who said he would check into see if the posts got delivered. Waited 2 hours got no call back I tried calling but there was no answer I want a refund!!!