ComplaintsforJiffy Lube

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/7, I went to Jiffy Lube(***********************, **) to get an oil change. I got the oil change and it was fine, but shortly after my car started making knocking noises. Then, the check engine came on, so therefore I took into the dealership for a diagnostic. I was informed by the dealer when I received the oil change they never tightened the drain plug nor interested a gasket. Therefore oil has been leaking out my car. Now my engine and turbo is out completely . they Quoted me a little over ****** for a new engine and turbo. I reached out to Jiffy after getting quote. **** the district manager came to ************* Oak Lawn to see for himself. He spoke with the service advisor and manager to confirm his findings. He even stated, he saw where the drain plug was loose. **** checked out the car and proceeded to say Jiffy Lube wants to get a 2nd opinion my car with their people which is Bridgeport Transmission. This place is not accredited by the BBB nor even has workers comp insurance per the Illinois website. Why take it to get a 2nd opinion when we both spoke to **** and certified **** technicians. Also while checking out the car himself. I called Jiffy Lube customer care ***************, Case #********, to ensure I have a paper trail. I spoke with ******* from 2:17-2:27pm reporting what happened. I received a call from ****(district manager) at 2:56pm asking me why I went to corporate. He then stated, My Word wasnt enough and I stated Your Word is not a paper trail . He then proceeded to say, dont worry about it, you got it and hung up. I called **** back at 3:07pm and got no answer.

  Business response

  08/05/2024

  August 5, 2024
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ***********************
  
  Re: *********************** Complaint #********
  
  
  Dear **************:
  
  Thank you for contacting us concerning Mr. ******* complaint.
  
  Our company has accepted liability for the engine damage on his 2014 **** Fusion. We have processed an ACH payment and he should see the funds in his account within 3-5 business days. Please let me know if **************** does not see the reimbursement by August 12th. We apologize for any inconvenience this has caused.
  
  Thank you for your time and if you have any questions, please feel free to contact me at ************.
  
  
  
                          Best Regards,
  
  
  
                          ************
                          Customer Claims Manager

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  **** has had exceptional customer support and service during this time. Did we agree on some things, no, but he handled the business. He went above and beyond to ensure my car was well taken care of. He also kept me updated with information during this time. I praise **** for what he has done! He has been exceptional !

  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 8, 2024 I went to Jiffy Lube for an oil change. I received brake fluid exchange as well. I paid $215 total that day. Proceeded with my day and kept smelling gas. I was working that night an hour away from home when I pulled over to check under my hood. I deliver packages out of my car so I was using it for work. When I lifted the hood there was oil everywhere and the oil cap was nowhere to be seen. Jiffy Lube did not put the oil cap back on my car. My engine was dry of oil and I had to forfeit work and call a tow to get my car home. I towed it to jiffy lube. They were closed at this time. The next morning I went up there and they admitted fault and did the oil change again and gave me a new oil cap. I asked for a refund and they said someone would call me from the company and offer me a gift card. Days later, *************************** contacted me by phone and I told him that a gift card was unacceptable. I lost money from work that night and had to pay $285 for the tow. Then wasted a day going back up there to get the oil change again and missed work. He only agreed to $395 for a refund that included the oil change and the tow cost. I signed papers because I needed the money back. He said within 5 to 7 business days I would see the funds in my account. It has been over 2 weeks and I have not received anything and **************** is not responding to my emails. I originally wanted my full refund $500 but settled for urgency on $395. I am very inconvenienced and upset about the situation. I would just like the company held accountable and my refund to be in my account as we agreed.

  Business response

  08/05/2024

  August 5, 2024
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ***************************** Complaint #********
  
  
  Dear **************:
  
  Thank you for contacting us concerning ************************ complaint.
  
  Our company has accepted liability for the oil cap issue on her 2017 ****** Rogue. We have processed an ACH payment and she should see the funds in her account either today or tomorrow morning. Please let me know if ********************** does not see the reimbursement by August 7th.
  
  Thank you for your time and if you have any questions, please feel free to contact me at ************.
  
  
  
                          Best Regards,
  
  
  
                          ************
                          Customer Claims Manager

• Initial Complaint

  07/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went to jiffy lube to get my transmission fluid in my Audi a6 replaced on 6/14/2024 at 12:37 pm after hearing they can do the transmission type that I have. The next day I was driving my car and the transmission and blew up. I got my car towed back to jiffy lube on ******** in *****, ***** (where it was service) to have them look at it to see what happened and they called a guy from aamco to come look at my car and he found that there was no transmission fluid in my transmission. Upon further inspection he had found that the transmission fluid that they were supposed to put back into my transmission was in the front differential. So they drained that and refilled it. A couple days later they got it towed away to a location I had to figure out on my own. No one from jiffy lube had ever told me what was going on I had to get all my information from the aamco guy (which later confirmed by that manager) my car was towed to someones house who claimed they could fix it. After trying to get jiffy lube to pay for the work they kept denying my claim. Any time I reached out they said theyd get back to me within ***** hours. Almost a week later I gave them another call saying I never received any form of contact from them and they would tell me it was denied. That happened on two occasions. I was told from the regional manager that it was because I had an employee discount on my bill which voided any warranty. I never asked for any discount. Along with that they put everything in my brothers name who happens to work there who didnt touch my car. Also for some reason instead of putting in the correct miles my car had they put one million which was another reason they refused to do it as if I had any part in their work.

  Customer response

  07/29/2024

  **************************************** 

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  July 9, I went to ******************************* location for a standard oil change. I was offered a discount for a tire rotation so I got that as well. I wasnt asked for any customer information not my phone number nothing just a payment. Once the car was complete I was actually charged for a conventional oil change, I end up still paying $132 for oil change and I was charged for full price tire rotation only for them to tell me the tire rotation was completed on one side, I had to return the next day because the car was not reading the tires properly. They changed the tires back to the original way and Im honestly not sure what else they did considering before leaving Jiffy Lube I could no longer steer I took the car back to Jiffy Lube(same parking lot) because I was still on their property. They told me that the belt came off of the alternator. It was nothing they could do and freak accidents happen all the time. I was here yesterday. I am now here today. This is the only time my car has been serviced, Jiffy Lube is denied responsibility of getting my car repaired. I briefly spoke to the district manager, who instantly denied his team of any wrong doing. I asked for his company mailing address. He completely blocked me and denied any other communication which is completely unprofessional and unacceptable. I have no choice but to take my claims to small court. After failed attempts to handle this matter outside of the court. ************************************************************ Jiffy lube District manager

• Initial Complaint

  07/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had my oil changed at jiffy lube in ********** on *********** on June 20th. I was driving to work on the express way Wednesday morning July 11th when the metal oil drip pan fell from my car almost causing me to get into a serious accident. I called jiffy lube and the man I spoke to said that ls about right the screws were not tightened enough. Sorry. That was the response I got. I am so upset and shaken up over this incident

  Business response

  07/22/2024

  July 22, 2024
  
  
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ******************* - #********
  
  Dear **************:
  
  Thank you for contacting us regarding **************** complaint. I apologize for the delay in responding to your office.
  
  I would like to take this time to thank ************ for being a valued Jiffy Lube customer and for making us aware of the ******* issues concerning her June 20th visit to our store on *********** with her 2020 Honda CR-V.
  
  On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her *******. We strive to give every customer the quality ******* they expect and deserve.  We regret that Ms. ****** ******* experience did not meet this standard. We have forwarded her information to our district and regional managers and a customer incident has been created so we can prevent these types of issue from happening. If ************ has any bills related to the skid plate issue on her ****** please have her submit them to your office for review.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me directly.
  
  
  
                             Sincerely,
  
  
  
                             ************
                             *******************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my 2019 ****** Pathfinder to Jiffy Lube for an oil change in March. Within, a week or so I started seeing white clouds of smoke from my exhaust when I start the car (no matter the time of day). I called the business and I was told that it's normal. I didn't think much about until my engine light came on in April and my engine started making a sputtering noise. I took it back to Jiffy Lube and they told me my oil was fine, but it was black when i saw it on the stick. I took it to another shop to diagnose since they technicians at Jiffy Lube cannot and I was told that my engine oil wasI over filled, black, and had metal in it. The shop refuse to go any further due to liability. I went back to Jiffy lube and told them and showed them the invoice. They changed my oil that day and told me the noise stop. I decided to go to the ****** Dealership in town and have them look at just incase it was over filled again and it was. I spoke to Jiffy Lube and now my car is at ****** with a blown engine. I don't have the money for a new car.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Jiffy Lube to have my headlight replaced on my 2018 dodge challenger. They put the wrong color light in it, up charged on the part (a pair at autozone cost ******) the light is not aligned properly to match the drivers side. I waited 3 hours for a part to come in that should have only taken 10 minutes. They started my coolant was low (I noticed they state that to every customer that comes in) store #**** is where this occurred. I'm demanding a full refund. I could have purchased a SET of the correct bulbs on Amazon for $35.00, this is unacceptable.

  Business response

  06/17/2024

  
  June 17, 2024
  
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ***************************** - #********
  
  
  Dear **************:
  
  Thank you for contacting us regarding ************** complaint.
  
  I would like to take this time to thank ************** for being a valued Jiffy Lube customer and for making us aware of the service issues concerning her recent May 28th visit to our store on ***************** in ***********, ***
  
  On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with the service on her 2018 Dodge Challenger. We strive to give every customer the quality service they expect and deserve.  We regret that ************** service experience did not meet this standard. I personally spoke with our district manager who investigated ************** issues. According to the investigation, ************** agreed to the price of the headlight bulb during the May 28th Jiffy Lube visit. A week after the service she complained about the price after finding a cheaper price at another retailer. The headlight bulb installed in her Dodge Challenger is a HID bulb, not an incandescent and since it was in her vehicle for a week the part could not be returned. Unfortunately, based on these facts our company cannot issue a full refund as she requested.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
  
                             Sincerely,
  
  
  
                             ************
                             Customer Claims Manager

  Customer response

  06/17/2024

   
  Complaint: 21806337
  
  I am rejecting this response because: of they were competent
  They would have installed the correct bulb in the first place. I did not realize the color of the bulb until I drove my vehicle at night. The manager (******) doesn't know his job, after telling him the bulbs do not match nor were they aligned correctly (he stayed they don't get aligned) I don't work on the automotive industry and I found how to align them.  You are stating the price and not the actual problem of the staff not being trained correctly. If the lights matched I wouldn't have even called autozone to get a price (Autozone is where they get their parts). I also waited 3 hours for the light to be delivered. My hourly charge is $50.00, if I was to run my company the way they do I would be out of business. ****** refused to change the light that he ordered the wrong one. I honestly don't care that a week passed by. I have other vehicles I drive (two company trucks). Valued customer? I will never visit another ********************** and neither will my entire family, chi workers friends etc here in ***** nor any other state. Would you treat your family like this? This company is horrible! My time is valuable and they wasted my entire day where I was unable to service my customers for my business. Would they like to reimburse me for my time of ****** for the day. They see a woman and take advantage. 
  Sincerely,
  
  *****************************

  Business response

  06/18/2024

  June 18, 2024
  
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ***************************** - #********
  
  
  Dear **************:
  
  Thank you for contacting us regarding ************** complaint. We have received her rebuttal comments from today.
  
  I am unclear how to respond to most of ************** comments. To process her refund, our company needs verification the incorrect bulb is installed in her Dodge Challenger. If ************** can provide verification the wrong bulb was installed,please have her send it to your office.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
  
                             Sincerely,
  
  
  
                             ************
                             Customer Claims Manager

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Jiffy Lube, May 26,2024 to get an oil change. And as they were doing the oil change. I heard one of the Tech's swearing( F...) and I heard and saw several ( 5 techs) scrabblying around and saying I am not sure how they happened. And they were wiping off underneath my vehicle and I asked one of the guys. And name ******. And he said, that the as he was filling the oil to complete the oil change, they oil Pump wouldn't stop it continued to release oil, under the hood of my vehicle and spilled over under the hood of my vehicle,but that's has never happened before. But they would clean up the oil and make sure the all the oil is cleaned up. And *******, the assist mgr. ****, ***** were sorry about this, it never happened before. But the oil pump malfunctioned. But we will clean it up. And if you have any problems, you can contact us. And after pulled out to leave,I opended the hood of my vehicle and saw that smoke and the smell of burning was coming from under the hood of my vehicle. And I asked *******, the assist mgr. for the district mgr's name. And I left there to wash my vehicle so the oil wouldn't damage the paint of my vehicle. And I contacted ***, the mgr and our call was discontacted. But ***, called back,got my vmail and said I can contact him, by the number he left, but when I called that number I got vmail, and I left a vmail, that I want to get this issue resolved, but he has not returned my phone call. And I want to my vehicle ck'd to be sure make sure nothing is damaged and to get the oil washed, to clean the oil from under the hood of my vehicle. And I contacted the Jiffy Lube corp.office **************, ( that's on website) but the number, rings then gives a busy signal. And to get this issue resolved. But I have not received a call back from the manager. And get this issue resolved asap. Because citzen,consumers was at the mercy, of the law, to hold business's accountable for the serivices they provide to consumers, we entrust the bus.

  Business response

  06/10/2024

  
  
  
  June 10, 2024
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ***********************
  
  Re: *********************** Complaint #********
  
  
  Dear **************:
  
  Thank you for contacting us concerning Ms. ******* complaint. I apologize for the delay in responding to your office.
  
  Our district manager has been communicating with **************** regarding the issue with her 2013 ***** Accord and her May 26th Jiffy Lube service. Our company has accepted liability and will be reimbursing **************** the cost of having the engine detailed.
  
  Thank you for your time and if you have any questions, please feel free to contact me at ************.
  
  
  
                          Best Regards,
  
  
  
                          ************
                          Customer Claims Manager

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 18, 2023, I took the 2017 ******* Elantra in to Jiffy Lube ************* for a tune up according to the receipt they replaced 4 spark plugs and 4 ignition coils, with new ones, 4Bosch iridium spark plugs and 4 ignition coils. The vehicle is currently running poorly, the engine light is displayed constantly and the vehicle is misfiring. I took the vehicle back to Jiffy Lube multicare today 5/28/24. Speaking with the attendant about the issue who later identified himself as *****. The attendant took a picture of the receipt and stated he had to send this to his boss, (******), who was the one who actually performed the work. ***** returned and stated he was told he needed to go out and assess the vehicle at which time he asked for the keys. Another attendant appeared and stated we are gonna pull your car in and look at it. I asked what do you mean look at it, the attendant said nothing. ***** returned and stated he was only doing what is boss (******) told him to do, which was to make sure everything was tight and there was nothing loose. ***** returned after pulling the car out of the bay and said, everything is tight, I don't know what to tell you, that is what I was told to do. I ask ***** shouldn't you be trying to figure out why the car is missing and the engine light is on, replacing the plugs and coils would be the way to start. ***** replied I'm just doing what I was told, I was not here when the car was worked on. I can't do anything else. You will have to talk to ******, I don't know where he is at or what store he is at. He is my boss I'm just doing what I was told to do. In conclusion, I requested a tune up the service was completed at *******, and now the engine light is on, with misfire at *******. It is obvious, the services paid for were not completed. Jiffy Lube Multicare is not willing to rectify a situation, that is easily rectifiable.

  Business response

  06/21/2024

  June 21,2024
  
  Via Internet
  
  Better Business Bureau
  Attn: ***********************
  
  Re: *************************
  
  Dear **************:
  
  Thank you for contacting us regarding ********************* concern.
  
  ************** brought her 2017 ******* Elantra to our Jiffy Lube facility at **************************************************** on December 18, 2023 for a tune-up. At the time of the service, her ******* had ******* miles on it. According to her invoice, the spark plugs and ignition coils were replaced during the service. In her statement to your office, ************** says when she went back to the Jiffy Lube store on May 28th, her ******* had ******* miles on it. The warranty on the services that were provided on Ms. ****** ******* is for 1 year or ****** miles. ************** since ************** drove ****** miles the warranty on her December 18th service expired.
  
  We value Ms. ****** business.Furthermore, we realize that we are human and sometimes make mistakes. However,I hope you realize that we cannot pay for damages we do not believe we caused.If ************** has any other evidence she feels might support her claim, please have her contact our office directly.
  
  Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.
  
                                Best Regards,
  
  
  
  ************
                                Customer Claims Manager

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent my daughter to Jiffy Lube to get her oil changed. A few days later the oil filter came off. The car shut off. Stranding her in rush hour traffic on I-70. I have the car towed to my house. I then call and let them know hat happened. They then ask me if i wanted to just go to the parts store and by them and they would reimburse me. I told them no they needed to come look and fix the car. They sent a technician out. He stated the motor was bad and needed to be replaced. The manager called me and said we needed to come sign some papers so they could start the process. Upon arrival the manager tells me they have an engine and they needed me to get a quote for labor only. I look at the document . It stated satisfaction of service. As an ex manager for this company. I knew that was a waiver stating they had completed their end. I told him she would not sign it. He then said that they restructured the company and this was just how they do it now. And not to worry because *********************** the district manager. Was just waiting on this paper and the quote so they could order the engine and pay the labor. Then about three weeks later. We get a check for the labor side. I call them and ask about the engine. They send me a picture. I agree to the engine. The respond ok. Then a week later i call to check the status of the engine. They tell me that there was some confusion on their end and they had to resubmit a ticket. I asked if my daughter needed to come back down and sign anything. He told me no. Now its been a month later. And they wont respond to me. So my daughters car has been damaged since February. And now this is about principal. I would like my daughters car fixed. And the manager and district manager reprimanded. They chose to go back on their word and now the need to pay for their actions. Or is their no accountability.

  Business response

  07/25/2024

  July 25, 2024
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ***********************
  
  Re: ************************* Complaint #********
  
  
  Dear **************:
  
  Thank you for contacting us concerning Mr. ****** complaint and the service on his 2017 ****** Corolla.
  
  The Jiffy Lube service was performed on Mr. ****** Corolla on February 3rd.After the oil filter issue, our company accepted responsibility for the engine damage. Our company issued an ACH payment at the end of March to cover the engine installation cost. According to our district manager, a replacement engine was provided at the end of May. At this point since our company has provided the engine and paid for the installation we are unclear what ************** is asking for from our company. Please let our company know how we can assist in reaching a resolution.
  
  Thank you for your time and if you have any questions, please feel free to contact me at ************.
  
  
  
                          Best Regards,
  
  
  
                          ************
                          Customer Claims Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩