Business Profile

Urgent Care Clinic

Fast Med Urgent Care

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fast Med Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

34 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification by mail in 2024 stating that my bill was rejected by the insurance company. I contacted Fast Med on 12/30/2024 as soon as received the bill to inquire about what the issue was. It was found that they were billing my secondary insurance, and it was resulting in denial of services because my primary insurance needed to be billed first. I provided all the correct information for my primary insurance, and I was told to discard the bill. I heard nothing back, so I thought nothing else about the situation. on 4/2025 I received a notice from collections demanding that I pay the bill that was never submitted to insurance. I called my primary insurance with Fast med on the call, and it was confirmed that the claims were never filled. Now they have sent all the bills to collections, and it has ruined my credit. Corporate is not willing to work with me to remove the bills from collections despite the documentation in the computer proving that I called and provided insurance information back on 12/30/2024 and that the claims would be resubmitted to the insurance company correctly. They continued to keep submitting it the same way they did when it was originally rejected. I was not notified of any issue until I received the notice from collections. They said they were sending the notifications by email to the wrong email address.
Business Response
Date: 04/17/2025
Good afternoon - our ****************** has reviewed the clients concerns and has made contact with the client to explain the resolution and to answer any further questions they may have.
We consider this matter addressed and closed. thank you.
Initial Complaint
Date:01/29/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: Monday, January 20, 2025 I was charged $150 of co-pay. waiting 3 hours before being seen. During my visit, I explained that this illness that I have re-accured every year. My data shows the symptoms and past illness on record. The record shows what Antibiotics help, which is the Z-pack. The Doctor disregarded what I was requested. Proceeded to tell me that the meds were only for people with ammonia. Told me I had to do an x-ray in order to see if I needed the z pack. she also stated that it was a new change and I would need an x-ray to get the zpack. Told her that I could not afford it. I called the other clinics about how the Doctor diagnosed me. And the other clinics had stated that its up to the doctor. Some give with x-ray and some do. So based on the knowledge. the doctor lied to me and just wanted more money. Januray 24th, 2025 Called back to fastmed, and wanted to plea to get the z back. the meds that she originally prescribed me was not working. They wanted to come back and pay again. even though the doctor said to call back and we can work something out. They lied to me again. While was trying to explain an analogy, I was constantly interrupted with multiple hold and disruption and not hearing me out correctly.Was addressing that I "disagree" with criminals doing bad things. But you doctors are making them look good or correct on they're statements. these Doctors was giving me the run around and making pay more with money I don't have. I went to the *** minute clinic and was given the proper meds. Proving the the doctor in fastmed lied to me. With all the interruption and out context information. They called the cops on me for analogy that they took out of context. They didn't hear me out. I am truly devasted with the outcome of this and my PTSD flared up, making me even more afraid of doctors. This a truly damaged my mind and now I'm in totally fear of all doctors now. all I wanted is to get better fast. And they just damage me.
Customer Answer
Date: 01/29/2025
Fastmed in ******** **********************************************
I also sent a email revising what I had said. Wanted to clarify that I do not agree with criminals. They are scum.
Basically address that the doctor I saw, are making them look good by doing a criminal act. By making have to go through the truma that I suffered in my heart. And emotionally but taking something out of context and then calling the cops on me when I did nothing wrong.
All I want is a written formal apology and cease and disist to this whole thing.
Initial Complaint
Date:01/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction 12/31/2024 Amount Paid ******* Dispute for misdiagnosis, never received service after pre-payment. Request for correction. Sat for 30-45minutes just to be informed of no service. The business hasnt offered to reimburse/refund/credit. It was described as Paying for advice, Piece of thought which is unprofessional, disrespectful, fraudulent behavior.
Customer Answer
Date: 01/15/2025
****** ******
Business Response
Date: 01/16/2025
The client has a completed medical chart with full documentation for the visit in question. Service was provided. We consider this matter closed.
Customer Answer
Date: 01/16/2025

Complaint: 22813361

I am rejecting this response because:
I have only the attachment shown for proof of payment Copy. Not sure what Services were rendered regarding the initial Office Visit for T Shot that wasnt received. Blood pressure, Height and Weight were checked. And also questioned by assistant about symptoms. Awaited 15-20minutes and wasnt examined by Doctor just was told I paid for Peace of mind
Sincerely,

****** ******
Initial Complaint
Date:12/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********** provider refused treatment, and abandoned me as a patient.
Business Response
Date: 12/06/2024
Good afternoon - This concern has been reviewed by leadership. We consider this matter closed. Thank you.
Customer Answer
Date: 12/06/2024

Complaint: 22634321

I am rejecting this response because:

I do not feel I should be billed for a service that was not provided by your provider. I would like confirmation that my insurance will not be paying for this visit, as the provider disconnected the call and refused patient care, and answers to questions I had remaining. She also did not uphold the standard time scheduled for the visit before abandoning me as a patient.

Sincerely,

******* *********
Business Response
Date: 12/10/2024

Good afternoon - The client's issue has been thoroughly reviewed and vetted. Service was provided despite the client's claims. There will be no further actions taken on this request. We consider the matter closed
Customer Answer
Date: 12/10/2024

Complaint: 22634321

I am rejecting this response because:
service was NOT provided. Provider ended the call without providing a resolution in the middle of me speaking. She did not even allow me 10mins of her time.

Sincerely,

******* *********
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 7, 2024 I went to Fastmed with a fever, chest pain, and had difficulty breathing. When I was seen by the nurse, I had told her that I was recently exposed to pneumonia. When the doctor came in I told her my symptoms and that I was very concerned because of my breathing. I had also informed her that I was exposed to pneumonia. She ordered a Covid and Strep test, both came back negative. The doctor then listened to my lungs on top of 3 layers of clothing, one of them being a thick sweat shirt, and told me my lungs sounded perfectly healthy. She saw me for less than 5 minutes and completely disregarded everything I told her. Lastly she prescribed me a cough medicine even though I had told her that I wasnt coughing at that time. In the end she diagnosed me with a possible upper respiratory infection. Not only did she not listen to me and not give me an x-ray, she prescribed me medicine I could not take with my antidepressant (**********). I had told both the nurse and the doctor that I was on ********** in the very beginning of my appointment and asked the doctor if it was okay to have the medicine with my antidepressant. She said yes, but really it was not. So not only did she not properly care for me, she could have caused more damage had I taken the medicine that she gave me. After I got home I called the doctor and asked her to at least prescribe me an inhaler because of my breathing. She was rude and fought me on it but ended up sending in the request. I ended up in urgent care a couple days later where I was diagnosed with pneumonia. Because of my late diagnosis I ended back at urgent care a few days later and then finally I was sent to the hospital. I had pneumonia for two weeks. I paid fastmed $158 before being seen and I was completely neglected by the doctor. Due to this negligence, I had filed a complaint with them but they sent a letter back saying there was no issue. I called and went into fastmed several times to fight it but they ignored me.
Business Response
Date: 12/06/2024
Good morning - these concerns have been reviewed by leadership. Please know that someone from our billing customer service team will reach out to the client. We appreciate the opportunity to review these concerns and now consider this matter complete and closed. Thank you.
Customer Answer
Date: 12/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 31, 2024, I entered Fast Med in ************ to get my TB test read, the nurse called me back and told me that I was positive, she gave me a sheet with no signature of a medical provider. It was Friday after 5, so I could not call my primary physician. I took the sheet to my ** *** tell me the sheet is not official because no medical provider signed off. I returned for a signature but they informed me there was no ** in the office at that time, and it was my fault I test positive. So, I paid 39 dollars and missed 4 days of work and working my kids because I have start this process over again. So a LPN can practice medicine by themselves, I might need seek legal counsel on that.
Business Response
Date: 08/19/2024
Hello - this concern was reviewed, and client has been issued a refund. We consider this matter closed. Thank you.
Initial Complaint
Date:07/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14th 2024 I visited fastmed for a pre employment physical. I was told the cost was $69. I swiped my card and the transaction showed processed on my end. The young lady at the counter said I needed to swipe the card again because the transaction did not process. I swiped the card again. I noticed the next day that there were 2 fastmed transactions in the amount of $69 pending. When I called I was told that I had to wait until the transactions processed because it would only process one transaction. On June 17th both transactions processed. I have contacted ***************************** at least 5 times since then. I have sent proof of 2 transactions processing and have not gotten any response. I am not hopeful that my money will be returned. I have been made to feel like a nuisance. This is unacceptable and should not be this difficult to reverse a charge
Business Response
Date: 07/11/2024
Good morning - Our ************ has confirmed a refund was processed successfully as requested by client. We consider this matter addressed and closed. Thank you.
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/15/23 I visited the FastMed Urgent Care on Rte 70 in Clayton NC. They insisted on collecting a $75 copay at time of visit. The medical claim has been processed with my insurance and there should have been NO copay charged. I have called FastMed on at least 5 occasions since Jan 2024 seeking my $75 refund. They have repeatedly told me it is in process but the refund is never sent to me. I have attached a copy of the processed claim EOB (explanation of benefit) paid to FastMed for that date of service. I have also included a copy of bank statement where the $75.00 was taken from my bank account. I am simply requesting the $75 refund due back to me.
Business Response
Date: 05/06/2024
Good afternoon - thank you for allowing us the opportunity to assist you. Your concerns have been reviewed and you will be receiving follow up soon. In the meantime, if you have any further questions, please feel free to reach out to our billing team. Thank you.
Customer Answer
Date: 05/07/2024

Complaint: 21634343

I am rejecting this response because I have been told multiple times since January that someone will look into it or they are working on it. For their response AGAIN to be that they will look into in does not seem adequate and just more of the same response I've been getting for months. A response with the check number and date of check mailed is what is in order at this time.

Sincerely,

*******************************
Business Response
Date: 05/09/2024
Good morning - your concern was reviewed, and you will be receiving a refund, please reach out to FastMed If you would like more details regarding the refund process.
We consider this matter closed.

Thank you.
Initial Complaint
Date:03/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received urgent Care treatment on 5 December 2023 in ********* ** citing VA urgent care benefit. I was under the impression the service was to be at no cost to me according to rules on VA urgent care authorization/billing The facility initially filed the claim under my spouses insurance (Tricare retiree). I was unsuccessful in resolving that with the provider, so my spouse filed a claim fraud with *******, which seems to have resolved that issue. Then, it seems, Fastmed billed me via Tricare instead of the VA urgent care benefit. I understand that VA urgent care benefit is no-cost up have been billed $36. I contacted OPTUM and OPTUM provided billing info to the facility, Fastmed says I still owe them regardless and their billing states it may enter into collections, sounds intimidating.I'm getting no forward progress on this from Fastmed, they just keep saying I owe them and I don't believe I do.
Business Response
Date: 03/06/2024
Good morning - We have asked our billing **** to review this client's concern. We will reach out to both the client and BBB once the review is complete.
Customer Answer
Date: 03/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to urgent care in ****** ** Urgent Care To get a simple Physical form completed.********************** should not be practicing medicine.She diagnosed me as having blood pressure issues. without checking my blood pressure. The original nurse put the cuff on an electric blood pressure monitors too tight i told her she ignored me and continued.it started at 215./ 187 she then left me in the room to see if my blood pressure would go lower, it went down. 185/120 I told them it would go lower after I get out of the office.They sent in a second nurse used an analog blood pressure cuff she tried to read it manually and it said it was lower.I explained to them i get nervous when in the office and have trouble with my blood pressure while in the office.I believe it's called White coat Syndrome.and told them I have had this same experience over the last five years.,I had no time left so i got up and asked for a refund.They ignored me and continued.I asked for a refund and tried to leave.I asked to see a Physican they sent in Nurse ******** No refund No Doctor ** Physical form incomplete Nurse ******** did not check my Blood pressure not 1 time
Business Response
Date: 03/06/2024
Good morning - This customer concern is still under review. We will provide a resolution once the review has been completed.

Thank you,

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Fast Med Urgent Care is NOT a BBB Accredited Business.