ComplaintsforFast Med Urgent Care

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 14th 2024 I visited fastmed for a pre employment physical. I was told the cost was $69. I swiped my card and the transaction showed processed on my end. The young lady at the counter said I needed to swipe the card again because the transaction did not process. I swiped the card again. I noticed the next day that there were 2 fastmed transactions in the amount of $69 pending. When I called I was told that I had to wait until the transactions processed because it would only process one transaction. On June 17th both transactions processed. I have contacted ***************************** at least 5 times since then. I have sent proof of 2 transactions processing and have not gotten any response. I am not hopeful that my money will be returned. I have been made to feel like a nuisance. This is unacceptable and should not be this difficult to reverse a charge

  Business response

  07/11/2024

  Good morning - Our ************ has confirmed a refund was processed successfully as requested by client. We consider this matter addressed and closed. Thank you.

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/15/23 I visited the FastMed Urgent Care on Rte 70 in Clayton NC. They insisted on collecting a $75 copay at time of visit. The medical claim has been processed with my insurance and there should have been NO copay charged. I have called FastMed on at least 5 occasions since Jan 2024 seeking my $75 refund. They have repeatedly told me it is in process but the refund is never sent to me. I have attached a copy of the processed claim EOB (explanation of benefit) paid to FastMed for that date of service. I have also included a copy of bank statement where the $75.00 was taken from my bank account. I am simply requesting the $75 refund due back to me.

  Business response

  05/06/2024

  Good afternoon - thank you for allowing us the opportunity to assist you. Your concerns have been reviewed and you will be receiving follow up soon. In the meantime, if you have any further questions, please feel free to reach out to our billing team.  Thank you. 

  Customer response

  05/07/2024

   
  Complaint: 21634343
  
  I am rejecting this response because I have been told multiple times since January that someone will look into it or they are working on it. For their response AGAIN to be that they will look into in does not seem adequate and just more of the same response I've been getting for months.  A response with the check number and date of check mailed is what is in order at this time. 
  
  Sincerely,
  
  *******************************

  Business response

  05/09/2024

  Good morning -  your concern was reviewed, and you will be receiving a refund, please reach out to FastMed  If you would like more details regarding the refund process.

  We consider this matter closed.

   

  Thank you.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received urgent Care treatment on 5 December 2023 in ********* ** citing VA urgent care benefit. I was under the impression the service was to be at no cost to me according to rules on VA urgent care authorization/billing The facility initially filed the claim under my spouses insurance (Tricare retiree). I was unsuccessful in resolving that with the provider, so my spouse filed a claim fraud with *******, which seems to have resolved that issue. Then, it seems, Fastmed billed me via Tricare instead of the VA urgent care benefit. I understand that VA urgent care benefit is no-cost up have been billed $36. I contacted OPTUM and OPTUM provided billing info to the facility, Fastmed says I still owe them regardless and their billing states it may enter into collections, sounds intimidating.I'm getting no forward progress on this from Fastmed, they just keep saying I owe them and I don't believe I do.

  Business response

  03/06/2024

  Good morning - We have asked our billing **** to review this client's concern. We will reach out to both the client and BBB once the review is complete.

  Customer response

  03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to urgent care in ****** ** Urgent Care To get a simple Physical form completed.********************** should not be practicing medicine.She diagnosed me as having blood pressure issues. without checking my blood pressure. The original nurse put the cuff on an electric blood pressure monitors too tight i told her she ignored me and continued.it started at 215./ 187 she then left me in the room to see if my blood pressure would go lower, it went down. 185/120 I told them it would go lower after I get out of the office.They sent in a second nurse used an analog blood pressure cuff she tried to read it manually and it said it was lower.I explained to them i get nervous when in the office and have trouble with my blood pressure while in the office.I believe it's called White coat Syndrome.and told them I have had this same experience over the last five years.,I had no time left so i got up and asked for a refund.They ignored me and continued.I asked for a refund and tried to leave.I asked to see a Physican they sent in Nurse ******** No refund No Doctor ** Physical form incomplete Nurse ******** did not check my Blood pressure not 1 time

  Business response

  03/06/2024

  Good morning - This customer concern is still under review. We will provide a resolution once the review has been completed.

   

  Thank you,

   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have not been to FastMed in a year and getting texts saying I owe yall money. Fraudulent activity with your company

  Business response

  01/08/2024

  Hello - after reviewing the customers concern, Our billing **** finds that there was no fraudulent activity, and that the customer does need to reach out to his insurance as well as any other parties that are trying to contact him regarding services he received at our facility in July of 2023. The customer is welcome to contact our billing department directly for more detailed information. Thank you. Micele B. 

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I attended Fast Med on *********************** in *******, ** on October 23, 2023 around 12:30PM. I had a scheduled appointment for that time. I paid a $40 copay before I was seen by the doctor. At around 1PM, the receptionist let me know that their wait list was very long and, although I made an appointment, I'd likely be waiting several hours. She offered to go ahead and put me on the list at a location about 15 minutes away, which she claimed did not have a wait at all. I arrived at the alternate location and was told their wait was at least 2 hours, and nobody from the ********************* office had contacted them to put me on the wait list or let them know I was on the way. I called the * ********************* office to request a refund of my $40 copay since it was obvious I would not be seen that day. The same receptionist answered the phone, and let me know she refunded the copay and I'd be receiving confirmation of the refund over email shortly. I never received such confirmation. On October 24, 2023 I called the FastMed on ******************* on two occasions - at 1PM and at 5:30PM. A woman named ******** answered the phone both times. I explained the situation, to which she responded that there was no way she could check if a refund was given. She claimed to have told her manager that I needed to be reached out to. I asked to speak directly with her manager, which was refused as she was "not at the office". I have received no returned communications or indication that my issue is being resolved. Nobody has been able to tell me where my money is or what has been done with it, and frankly it is ridiculous.

  Business response

  11/06/2023

  Good afternoon -  This clients concern is currently being reviewed and investigated. I will reach out when leadership has completed the review preocess.

  Thank you

• Initial Complaint

  10/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had a 5pm appointment after setting up the appointment online. After waiting for over an hour, I had to leave due to pain. I cancelled my appointment before I left. I was billed $368 and called and was told a supervisor would call me back. I never got a call back. I am still being billed and now they sent it to a collection agency.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July ************************************************************************************* like that the collection of the espesiment wasn't collected the right way I got a email from the director of fastmed saying that they make a discrepancy on the way they handled the test the person who takes the specimen didn't fallow the right steps for the test now I'm out work for they mistake and the don't want to take responsibility for this I don't do any drugs never have I know for fact that what ever they send to the lab wasn't my specimen like I say I don't do drugs I being there on this year several times and never had a problem the director say the person who did the test was the first time working with them please help me up let them know that this is not right I don't want this to happen to someone else God-bless every one

  Business response

  08/28/2023

  Good afternoon -  this client's  concern has been investigated  and this included. Screening of training materials- employee communications- review of signed documents from client. and contact with Medical review officer.

  We are commited to insure that training for our services are of the highest standards. Continuing education is of paramount importance to FastMed. 

  Client signed off on documentation, indicating no issue with service provided. The medical review officer ****** no action will be taken regarding this claim.

  We consider. this matter closed. 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to local FastMed facility 2/18/23 after checking with my insurance company, BCBS to verify they were "in network". I paid the co-pay requested of $180 and was told would be submitted to insurance. I contacted FastMed multiple times(calls and emails) since claim didn't come thru. I was told by Fast Med the provider I saw was not credentialed with BCBS yet and I don't need to worry about more charges. I stated I wanted the claim submitted since wanted amount to count towards my deductible. When I called in 7/3/23 person said NP was approved by BCBS 27Jun and would re-submit the claim. BCBS approved claim as out of network based on the date of service and will not cover the full amount. According to BCBS just came in network on 6/23/23. I have met my in-network deductible so should not have any out of pocket costs. I was given credit by FastMed of *****. Fastmed refuses to reimburse me or work out the claim with BCBS. I would like the balance of $82.50 refunded to me. FastMed took over ************************************************************** network but their provider was not. I did due diligence both before and after the appointment to get this matter solved. Fast Med has refused to consider. See last message from FastMed: "They will not file a complaint need to file complaint with bcbs not with fastmed this was under out of network"

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 25, I went to FastMed Urgent Care in ****, ** (on *********). I went there because I had been experiencing respiratory symptoms for several weeks without relief with self-care/OTC products. I received a bill for over $700+ for my visit. My insurance was billed, and it was billed for a CPT code that was for preventive care. This was priced a little over $300. This was not for preventive care. This was for diagnostic purposes. Moreover, the ***** test is priced over $300 dollars as well, and the Strep test was $50. My insurance didn't cover any of this because the insurance considered it preventive care. This was not an annual check-up visit. This was for evaluation/management/diagnostic purposes. Also, on FastMed's website, it says an office visit is $199, Covid test $60 (for a PCR), and $30 for a Strep test. I'd gladly pay these prices compared to what they charged my insurance. The billing practices are very concerning. CMS and other insurances may need to be notified about possibly requesting an audit for FastMed's billing practices.

  Business response

  06/02/2023

  Client's concerns were reviewed by our billing team. Our billing team also contacted clients insurance to confirm claim, and codes were processed correctly and it was found to be coded and billing appropriately. Our billing team lead contacted client and was able to leave a detailed message for client. Billing lead left all of her call back information for client, in case they had any further questions. We consider this matter addressed and will close the review.

  Customer response

  06/14/2023

   
  Complaint: 20087403
  
  I am rejecting this response because:This is a follow up to a previous complaint for date of service of 3/25/2023. My insurance denied 100% of my coverage for my visit. FastMed is asking me to pay 100% the amount billed to my insurance, which is over 700 dollars. However, they had a self-pay option that is $199. I was unaware of this at the time of service. This was my first time using my insurance in ***************** (I'm from another country). Desired resolution is to simply pay $199 dollars out of pocket since my insurance is not involved anymore. I have been asking them to bill this amount to me, but they are currently refusing. I was told it was possible. I even got a bill for $199 (and I have a screenshot to show this), but the ability to pay for that disappeared for some reason. Please see attachment for screenshot from 6/6.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩