Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to camping world saturday to look at campers. We found one and were pressured into doing the paperwork. We obliged but did not take delivery of the vehicle. The following morning on Sunday we decided it wasn't the right time and went back to the dealership and explained to them we did not want the vehicle. They said that they would have to talk to corporate but it would be monday before they were there and that they would be in touch. We did not hear from them monday, and on tuesday they decided to drop the vehicle off in front of our house. We still never physically took delivery of the vehicle nor have we test drove the vehicle. Nobody called to let us know they were dropping the vehicle off nor do we no where they placed the keys

  

  Business Response

  Date: 07/03/2024

  ************** first came in to the dealershio on May 18th. He found a camper that he liked and gave us a deposit to hold the unit until he completed a house refinance. On multiply occasions he told us he still wanted the unit and he was waiting on the home refinance to close. After his refinance closed, he came to the dealership on Saturday June 29th. On the 29th, he signed all of the paperwork and gave the entire downpayment.His loan has been funded and he is the owner of the camper.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new camper from Camping World of Colfax NC in September of 2023, since then we have had a variety of issues with our new camper landing us in the service department 4 times so far. We had a slide out that had to be ***laced after using the camper one time, and the refrigerator has not worked properly since we purchased the camper.. We have taken the camper to Camping World numerous times over the refrigerator issue, and they know there is a problem with it but refuse to ***lace it as they are "unable to diagnose the problem" We've wasted gas taking it over an hour and a half to them each time, as they do not offer mobile service only to be told to just come pick the camper up about a week later as they claim our fridge works fine.. It DOES NOT work fine, it continuously blows fuses, or will turn on but will not cool.. We are at our wit's end and don't know where to turn as no one there seems to want to help.. We've been lied to and mislead, as our service *** told us this last trip to go ahead and bring the camper back and they would ***lace it with a unit from another camper, only to be called a week later stating they have " still been unable to diagnose a problem" and deny that they ever promised a ***lacement, which is a flat out lie, we would not have even wasted our time bringing it back in for another attempt at diagnosis.. Camping World needs to make this right!! For over $70,000 I need a working refrigerator or a valid resolution as to why our refrigerator did not work and what they have done to fix it!

  

  Business Response

  Date: 08/14/2024

  We have ordered a new refrigerator and it should be here in the next few days. We will call once we have it and arrange for it to be installed

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per camping worlds own description revolving the extended warranties, They can be canceled at any time. We purchased a extended warranty with our camper in june 2023 costing roughly $15000 extra dollars. In january of 2024 we filed a request to have our warrant canceled and were told that camping world would issue a check to our finance company with in 45 days.After 45 days passed i then recontacted camping world to verify the check had been issued and was told they had not sent it yet and that it would ship on thursday of that week, It is now 2 weeks past the date that i was told it would be sent and now I cannot get a response or confirmation from camping world on whether the check has been issued. For every months that passes we are loosing more of the warranty refund money. We fist delt with ***************************** in there finance depatment who said he would get the refund issued. We then find out he never turned in the form. We then contacted ***** in the finance department who said he was taking care out it and assured us the check was being sent out that thursday which was over 2 weeks ago. We now are getting no response from the company.

  

  Business Response

  Date: 04/12/2024

  The check is being processed and will be sent out on Monday. I have been out of town and am just getting back in the office today. 

  Customer Answer

  Date: 04/12/2024

   I am rejecting this response because: I have been told twice before that the check was going to be issued by multiple employees. Once over 90 days ago and once 2 weeks ago.  No one from camping world will call me back to verify any details concerning this issue. At this point we have no idea how much is being refunded and how much we have lost over the coarse of camping world continuing to delay sending the check. 
  
  Camping world is actively holding us up from being able to sell our camper by with holding the warranty refund. Not only are they costing us money on the refund of our warranty but also costing us Interest every month that we are unble to close our loan with the financial institution. 

  Multiple employees have our contact information, I am requesting someone contact us with the total amount we are being issued and verification of the check being issued. Otherwise I am to assume failed issuance of the check and will proceed onto legal action pertaining to the matter inlcuding back pay for the months that have been wasted due to camping world failure to process our cancel request within the 45 days listed under ere own guidlines. 

  

  Business Response

  Date: 04/22/2024

  It's my understanding that *********************** has spoken to ************* and he is now aware of the refund amounts and we are processing them as quickly as possible. 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 5th wheel camper unit from camping world, over $120,000 also which at time of sale was a horrible experience from mainly the salesman. Completely disrespectful. Have had nothing but issues with the camper since the purchase ranging from dishwasher, to refrigerator to toilets to now worst part the AC unit which is main reason for the complaint. The rear AC unit has been out for months with contacting camping world months ago to try and get resolved. According to the manufacturer is under warranty. The service desk seems to never have anyone there but they are up there doing nothing but just don’t want to answer phone. Thought to have this solution partially resolved by contacting them in person and they were suppose to be getting the new unti and hopefully fixed for us, I’ve consistently emailed and called with no contact. We’re in camper in 100 degree heat with air units overworking themselves. Had to already come out of pocket for dishwasher and refrigerator to be fixed. Also this unit has. A recall and they have not fixed this issue either for a GAS LEAK. Feel like spend this much money with issues that aren’t being resolved or even helped out.

  

  Business Response

  Date: 07/28/2023

  We have submitted a warranty claim and are waiting on an approval. This should have been done much earlier and we will stay on top of this until it gets resolved

  Customer Answer

  Date: 07/28/2023

   I am rejecting this response because:
  
  Warranty work should have already been processed and started way back in April or earlier I have emails of the time this was suppose to have been going. Also with follow up emails from myself asking for updates with no response. Consistently been ignored and dealing with this many issues not acceptable. 

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our Camper from Camping world of Colfax on or about 24 September, 2022. We also purchased an extended warranty. $2000 dollars for the extended warranty paid in full. After one week we had a warranty claim that they were unable to fulfill. Legitimate claim as both lp bottles were defective. At that time I realized the extended warranty was useless and told them I wanted to cancel and wanted my refund. Our camper is not financed. They assured me we would get a full refund. We have repeatedly called and been assured we would get said refund. It has not happened. I would like you to contact Camping World if Colfax and ask them just what is their problem. Their business practices and ratings I now know are suspect at best.

  

  Business Response

  Date: 01/16/2023

  The check was cut on 1/12/23 from our corporate office. You should recieve it shortly. I apologize for the delay.

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I have received the response from Camping World of Colfax, I acknowledge that they have said the check has been cut.

  I Will believe it when I see it. Camping World has drug their feet through this whole process.

  The complaints against Camping World are found throughout the country in every State.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, 2022, I drop my 5th wheel RV at Camping World to have the awning repaired. The roller had come off the support arms. It took them over a week to say that it needed to be replaced. Got $3000.00 The fabric was fine, the arms did not appear bent to me. Out of line yes, but not bent. The motor worked with no issues. I then found out the Service Agents are paid on commission. I was told to file an insurance claim. I Thought I was being overcharged and the Service Agent was noting acting ethically and possibly fraudulently. I brought my concern to the Service Manager, who had the estimate revised to $1,200. Again, I stated only the end cap and tube is damaged. I revised estimated $670 and "it will work" So I had the work done. Six Week later it was completed. I went to pick up the RV. The battery was Dead, I could not open the awning and inspect the repair. The broken parts I asked to be returned were not there. And my Hitch was Damaged. The Awning was used once and the End Cap can off the Roller Tube, damaging the End Cap, the Roller Tube, the other side the awning. Also damaging the arms on both sides and the side of my RV. I spoke with the General Manager. He was argumentative. Stated "We recommended the Awning be replaced". I tried to explain to him that this started out as a simple repair. I just wanted the end cap and roller repair. Which did not happen. The GM implied I was cheap because I did not replace the Awning and the damage was somehow my fault. I contacted Customer Service and the reply I received that I was told that the awning needed to be repaired and it would have failed if not replace. That the awning was repaired per manufactures standards and the correct screws were placed into the roller. The roller should have been replaced. That they were not going to do anything for me because I was told the whole awning should have been replaced. They failed to replace my parts that I requested.

  

  Business Response

  Date: 01/11/2023

  lMr. *****! The only things we agreed to replace was the LH idler head. You also asked if we could put the awning fabric back in track and we did. This is all that you approved to be done. We were never given approval to fix the tube or the end cap. The screws in your end cap are the factory installed screws. After we talked the first time, I went and had my shop foreman and the tech working on it look at the issues with me. They showed me what they diagnosed and as I explained on the next phone conversation, the tech did the right thing recommending a new awning. We also talked about at the minimum, we recommended the left awning arm, left idler head and a right side motor cap. You declined everything but the idler head. You told me about the divorce you were going through, or had gone through and you only had a certain amount you could spend. At that point I discussed with you that doing just the idler head was gonna cost more than that with the labor and we agreed on the final price. Yes, the old part was not put in your unit, and once I get the part I will let you know. We did what you specified us to do. You were very particular on what you wanted done. Your copy we gave you has the complete breakdown, but I will resend it. Have a great day!
  
  

   

     Our initial recommendation was to replace the entire the awing. He declined and stated he need a less expensive option. We offered several more options, all of which were declined. The final approval was based off of Mr. *****'s budget.

  Customer Answer

  Date: 01/11/2023

   I am rejecting this response because:

  To begin with! There were many miscommunications! You Service Tech and you never explained what an 'Idealer Head" why it needed replaced? I told you and the service tech the end camp and tube were damages and needed repaired or replaced. I did not know what I approved It was never explained to me.

  I received a quote or estimate. The service agent went to the arms and ignored my request to fix the tube and end cap. It was incorrect evaluation that the Fabric was rip and the motor was surging, hat was simple untrue in an attempted to over-charge me.

  And you have never addressed the fact my RV was returned damaged with a dead battery so I couldn't inspect the awning.

  You Charge me $294 to put 3 inches of material back into a track. Isn't that over charging too?

  We have agreed in the past the poor communication that has happened with your service agent. He failed to listen to my request. 
  
  How Unethical is it to change me $600 for a repair that would fail. If you didn't want to repair with my budget, you should have told me to pick it up.
  
  You all are still refusing to listen to me. I requested the tube and end cap fix, that knew was broken. You failed to fix it and explain so I could understand what was fixed.

  Again, I requesedt the end cap be fixed because it came off the tube.  That was the simple request.  Why wasn't it fixed?  You only answered is I didn't approve the replacement of the whole awning.  Did you ever give me a quote to replace the end cap and roller tube?  No you did not!  

  Why did you charge me over $300 to put 3-4 inches of Fabric back into the track.  Was the fabric rip?  No. Again you never addressed this lie by your service agent to me.

   
  

  
  

  

  Business Response

  Date: 01/17/2023

  We have reviewed the complaint several times. After further review we stand behind our repair and will wont offer any further consessions

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I towed my 5th wheel to Camping World at Colfax to sell on consignment. My husband had passed away so I wanted to sell it. So I signed a bunch of papers and the guy I dealt with said he was going to sell it for $37k though I owed $40k. He said they would do a bunch of rebates so I wouldn’t owe anything. I looked online and they were listing it for $48k. The unit sold. I was never told it sold. I found out when I went to pay the next month’s installment and I was informed the account was settled. Camping World never contacted me. I called them up asking what was going on. I asked for the tags so I could bring them to DMV. No one knew where there were. I was told I had good news…I was going to get a check for $3.7k. Nope. Never got a check. These are awful charlatans.

  

  Business Response

  Date: 12/05/2022

  We do infact owe ******* ***** a refund. I apologize but we are correcting the problem. Corporate should be issuing a check in the next few days.

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it contingent upon actually receiving a check and receiving an amount consistent with the sale. I would also like a transparent accounting of the sale. I would like verified documentation of the final sale price of the unit. I was promised a check before for $3.7k but never received it. Promising another check is not enough. I need to receive one. 

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put my ********* travel trailer in the Camper World body shop around October 15, 2021. I was told then that shipping and receiving are taking longer than usual due to the pandemic. I figured they should get the parts needed to repair the damage before the end of 2021. after all, that is nearly two and a half months before the end of the year. I have called and driven over there to check on the repairs several times. That was in January 2022. The parts coming from ********* had yet to arrive, so I called both ********* and Camper Worlds corporate offices regarding the delivery of the needed parts. I was told by corporate that they would check and see what the problem was. Both offices said they would give me a call ASAP. Near the end of February, I drove to the shop only to be told their computers had crashed twice. My reply was the parts should have been ordered and delivered back in 2021, adding my parts should not have been affected by their computer problems. Now April had nearly passed, so I called both ********* and Camping World home offices, trying to find out what the problem was. I was told that the parts were not ordered until sometime in April! Needless to say, I was not happy with Camper World. Now, here it is, September, and still no parts. I wasted a year on insurance and the nearly new batteries for my camper's solar system that have died due to no preventive maintenance. I went to the shop and was told they had to order a replacement wheel well. They should have checked my camper for all the damage back in 2021. I called Camper World's corporate office since ********* had shipped the parts minus the replacement wheel well. Here it is, October of 2022. I had been very patient and polite throughout this nightmare. I have never received such horrible service, and I feel like they have taken advantage of my kind nature. Nobody should have to go through being treated like I was a fool. Please help.

  

  Business Response

  Date: 11/29/2022

  ******* ****:

  His unit was in the shop October of last year. They opened a ticket in February of this year ( they are not allowed to do this no more. Once on your lot, a ticket now gets open) once parts arrived. When they got into the job, they found more issues. At that point, they wrote a supplement, got it covered by insurance and ordered the parts through *********. It took a long time to get the part the customer needed to complete the insurance work. As soon as it came in, the issues were resolved and customer got his unit back. Camping World Corp. compensated Mr. **** for time out of service because his unit had been here for almost a year.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Montana new from Camping World (CW) Colfax in 2018. From the time I purchased it, I began having issues. I will start by saying my family and I don't camp more than 8-10 times per year at most. My first trip out, my furnace would not ignite because the burner was full of water. Brough in for service and the issues was not fixed. I was told to bring it back when the extended warranty kicked in. I'll also note that the first few times my camper was brought in for service, when I picked it up, it was damaged by the fork lift operator. It had to go to the body shop resulting in more delays and cancelled trips. I also started having issues with my refrigerator not cooling properly. The first few times it was brought in, I was told the operating temps were "within the normal operating range" for the fridge. It wasn't until I contact Norcold directly and found out what the operating temps were that I realized it was not cooling properly. I've had food spoil and sour on more than one occasion. Now I'll fast forward to July 2021 when my fridge stopped cooling on a beach trip. I brought it in for service when I returned and was told the cooling unit failed. They replaced under extended warranty. Camper was used once before winterizing and worked ok with fridge temps never getting below 40*. Our first trip of 2022 was in June to the beach again for 10 days and the fridge stopped cooling again. Brought in for service when I got home and told them my A/C was making a weird noise. Over 2 months later they tell me the cooling unit needed replaced..again and the A/C needed replaced. Finally fixed under extended warranty and I pick it up just in time for next trip. Get home and plug in to start loading camper. A/C still making weird noise and fridge isn't cooling properly. I was charged around $500 for freight for A/C, and neither problem was fixed. Bring back and told this time the doors aren't sealing right. Techs are incompetent. No quality cntl

  

  Business Response

  Date: 11/29/2022

  ****** *******

  Customer brought in unit first time for the fridge issue under extended warranty. We tested the fridge and turned out to have a blockage in the cooling unit. After we replaced cooling unit, we let sit over night to get to temp, and customer took home. Came back a year later with the same issue. We tested and cooling unit had failed. We replaced cooling unit and fridge got to perfect temp and we let it go. Customer comes in to talk to me and at that point, found out it took  3-5 days for fridge to get warmer. We had the unit hooked up under the overhang for almost a week and temp was fine. We went and checked one last time per customer request, and it finally started rising in temp. at this point we smoked the fridge and found out the seals on fridge doors were the issue. We explained to customer that it was the seals and extended warranty denied due to the fact they do not cover seals. He got upset and demanded we pay for it. I told customer that we would not pay for the seals. I explained to the customer all this stuff was done under extended warranty, and if we had found the seals to be the problem on first visit, extended warranty still would not have paid for the fix. Customer did not like that response and got mad.

  Customer Answer

  Date: 11/29/2022

   I am rejecting this response because:

  If Camping World Colfax had technicians that actually knew how to work on and diagnose problems with campers, this would have been an issue that was figured out and resolved In the beginning.  My camper spend over 13 months at Camping World out of 48 months of ownership for them to figure this problem out.  They clearly don't care about the customer(s).  They cheat extended warranty companies out of money by claiming items need to be replaced instead of repaired.  Just like my AC that I paid freight shipping on because it made a weird noise....and after replacing the entire AC unit, guess what???  It made the same noise.  Because the techs did not diagnose the issue, they just assumed to replace the unit to make money.  Turns out the AC was not the problem at all, the AC tape in the ductwork came loose and was rattling.  It took my all of about 5 minutes to diagnose on my own and fix the issue.  And after mentioning this to Camping World, and them acknowledging the issue still existed, they refused to refund me for the over $400 in freight I paid for the new AC to be delivered.  I will not accept any response from Camping World other than them admitted they screwed up and made a mistake.  Even the Service Manager, who I know wrote that response, admitted his techs are incompetent and he was working to get qualified techs in that knew how to work on campers and fix problems.  It's okay though, Camping World Colfax will eventually meet Karma.  

   

  ***Note to BBB***

  I will not accept or agree with anything other than Camping World being held accountable for this absolute failure.  I'm passionate enough about this that I already spent over $3000 in my own money to convert the fridge in my camper to a residential fridge just so I never have to rely on Camping World for service again!  

  
  

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my camper on 7/4/22. It’s been more than 30 days still no title or registration

  

  Business Response

  Date: 01/13/2023

  The tag and title work was processed and mailed to *** * ******* *** **** * ** ********** on 8/23/22. The tag number issued was ********. If customer has moved , her local tag ageny can issue a new plate.