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Business Profile

Insurance Agency

Charles String Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Charles String Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charles String Insurance has 2 locations, listed below.

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    • Charles String Insurance

      11 Union St S Ste 228 Concord, NC 28025-5073

    • Charles String Insurance

      PO Box 281 Concord, NC 28026-0281

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling texting and emailing regarding my refund status from coverwhale insurance. I received a quote from Charles string insurance around January and made a deposit of ***** however the underwriter with coverwhale did not approve the policy due to the truck and trailer requirement. So we were looking at progressive insurance *********************** insurance agent for Charles string gave me another quote and asked for a refund from coverwhale. While waiting on the refund I contacted my bank to speed up the process while waiting on refund. As of today I am still getting the run around about my refund

      Business Response

      Date: 03/04/2024

      The initial down payment was processed through Cover Whale's online platform on 1/10/2024 by our agent, *******************************. ******** requested the refund to be issued by Cover Whale after the customer decided to cancel the transaction. The refund for this transaction was issued by Cover Whale on 2/6/2024 and we attempted to contact ******* at that time to confirm she received the funds but did not get a reply until 2/26/2024. When ******* contacted us on 2/26/2024, she asked "Where is my refund I still haven't received it." Acting as the intermediary, we contacted Cover Whale, who requested a copy of *******'s bank statement to verify the funds were received. After asking ******* for the bank statement to provide to Cover Whale, she sent us a screen shot of the claim reversal from her bank. I believe this claim reversal would indicate the funds were returned by Cover *****, otherwise she would have been double credited after disputing the charge with her bank. I am more than willing to assist in resolving this complaint and would love to help any way I can. Please feel free to contact me directly, ************. - ****************************************** President.

    Charles String Insurance is NOT a BBB Accredited Business.

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