ComplaintsforPet Supplies Plus
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like to file a complaint as Months go by I keep receiving letters that has somebody else's name of ***************************** name on my address when I put return to sender they continue mailing there name on the address ********************************************************* I keep going to the post office a dozen times to drop the letter back to the mailbox with a return to sender sticker on the letter they keep mailing the letters back I don't know anybody name ***************************** I have been living here at ******************************************************** since 2019 I don't understand why the postal workers would keep sending letters with somebody else's name on the ************* know they moved out of there old address. As of July 8, 2022 at around 7:00 PM or around 7:30 PM Icall the local Pet Supplies Plus in ******* ** the Supervisor on the phone told me that I need to put return to sender & put it in the mailbox. I don't see why they would but if they like they can take ***************************** off ************************************************** & put *********************************** name on the mailing list at ******************************************************** but I don't have pets at my house I usually go by my Landlord rules to where I'm not allowed pets on the property or house.Business response
08/12/2022
I have removed the account for ***************************** at the store level. Therefore, we no longer have this customer or the address on file to mail anything out. I do want to mention that we do send ads in bulk mail which goes to all addresses in a 5 mile radius of our stores. Therefore, *********************************** May get mail from Pet Supplies Plus that comes in bulk mail. That is typically addressed to current resident.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.