Business ProfileforSeptic Blue of North Carolina, LLC

Scheduled an appointment with Septic Blue to come and provide septic cleaning service. When the technicians arrived, the price went from the originally quoted $225 to $275+ as they added in a previously undisclosed "dispatch fee". Upon inspection of my tank, I was informed that the now $275 cleaning fee would be roughly 7 times that amount as there was a great deal of service I would need. Hearing that almost made my heart stop as I was not expecting, nor could I afford that amount for a septic cleaning. After listening to all that the technician wanted to do to my system, I agreed to most of his recommendations for a fee of $1,750. Much more that I could afford but took the man's word that all recommended services were vitally important to the proper functioning of my system. After the services were performed I thanked both technicians, offered them a few bottles of water and asked them kindly to send me an itemized receipt of all work performed. It has been a little over two months and I am having sewage backing up in my drains. I called Septic Blue and asked them to please come and rectify the situation and was told they would do so for a fee of $225 (and assume a /n additional dispatch fee again). I asked why this additional trip wouldn't be covered by the $149 3 Year Advantage Plan that was added to my $1,700 bill and was told the $149 fee allowed me to get a $50 coupon applied to my bill. I am beyond frustrated with Septic Blue and will NEVER use them or recommend them to anyone. They do not keep their word or stand by their service. Please do your research before contracting with them as there are numerous customers that have had the same (and even worse) experience as I have had.