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Business Profile

Furniture Designers

Lily's Country Furniture Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

This profile includes complaints for Lily's Country Furniture Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lily's Country Furniture Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Helped my Mother order a chair from Lilys Country Furniture in March of 2020. Paid in full for chair. Patiently waited for chair, as was aware that covid hampered production, but have sent emails, letters and made many phone calls ( with no answers ) and now feel that the money was stolen and no chair is forthcoming. Please investigate and follow up with me on your findings.

    • Initial Complaint

      Date:04/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Wife and I ordered furniture from ****'s Country Furniture in the amount of $2800 back in April 2021. Three years have passed by and we have 1) not received our furniture. 2) were promised by owner on several occasions in 2021 & beginning of 2022 that we would have our furniture by certain dates. 3) have now learned that he is no longer taking orders but based on your complaints we saw that he was taking orders in 2023. We are looking to file in small claims court but not sure if this is possible.

    • Initial Complaint

      Date:04/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch from ****'s Country Furniture on 4/8/2022. I received an envelope from them about a month later saying that my couch would be delivered in July 2022. I have called and emailed many times, but have neither received my couch, nor a refund, nor any further contact over the last two years.

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom chair and paid in full. I never received the chair .

    • Initial Complaint

      Date:04/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 2400 to Lillys Country Furniture for a sofa and chair on May 15, 2021. To date I have reeived no furniture or a refund. They do not answer phones orBBC emails. They basically took my money.

    • Initial Complaint

      Date:04/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 12, 2023 I received back from ******'s country furniture an invoice 11 804 that says paid in full January 12, 2023 in the amount of $1258 for the purchase of a ******** chair and a ******** ottoman. I paid through PayPal estimated shipping date was April 12, 2023. I have called six times with no answer back from the voicemail I left. I have just read other complaints and now wonder if this in fact, it's a scam I'm not sure what to do next in order to try to reclaim that significant amount of money.

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 1, 2021, I purchased a custom made chair. I was told it would ***********-12 months for delivery. I never received the chair. I paid in full $889.00 via PayPal. ****'s Country Furniture, **** has not responded to any of my emails, phone call messages, or ******** messages. They have stolen my money.

    • Initial Complaint

      Date:12/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a sofa on September 13, 2021 and paid $1549.00 by credit card. I was told it would be delivered December 13, 2021. 15 months later, numerous text messages sent, voice mails left and emails and other than a call where they actually answered in January and was told to expect delivery in early spring, l have not heard ANYTHING! I have decided to cancel the order and want my money back. But can't get in touch with them! I have called my credit card company and that area's Chamber of Commerce and neither can help. I feel like there is no where to turn. All l need is for them to answer my call!!

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a settee from this company back in February 2021. The owner *********************** used to answer his phones and strung me along on time of delivery. He had one excuse after the next. I kept the hope that he would follow through. But others along with myself paid this man in full $1,199 for me for a piece of furniture that I do not have. No communication, nothing. I would just prefer to have my money back at this point.

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a settee from this company and paid in full 12/02/2021 using ****************** sent me swatches of the fabric and said it would be delivered approximately in March 2022. I have not received the sette, it is now Oct 2022. I have called, no answer. I have emailed them, says it is not deliverable. PayPal says it has been too long to file a complaint and wont refund my money.

    Lily's Country Furniture Inc is NOT a BBB Accredited Business.

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