We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Mower Repair

Littles Small Engines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/22 ***** plus delivery fee of **** They were suppose to supply me with a working lawn mower as advertised on the for sale sign. When the lawn mower got delivered it worked for about 10 mins and shut down on us. We called the shop to let them know and they picked it up on the 19th of august. The mechanic called us on Thursday or Friday of 22 or 23rd of sept and told us that the engine was no good and needed to be replaced. he then told us it was our ;loss and that we took a chance on buying a used lawn mower.. We were told from the 2 women that work there that it runs great and has been cleaned and had an oil change . they said it worked and had no problems at all when i mentioned this to him he said that he didnt check the inside of the engine so its not his fault it was no good. and the person they were selling it for upgraded to a better lawn mower.. I would of not took my whole social security check and bought this lawn mower if i knew there was a chance that it didnt work.. my family of 4 depends on my check each month to pay bills i was looking at this as an investment where as we get fines if the grass is not cut. We clearly asked them multiple times if it worked and they assured us that it ran great and nothing was wrong with it. Thats why we had them deliver it to us. ***** dollars is a huge loss to us.

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/05) */ WE ALLOWED ONE OF OUR CUSTOMERS TO SIT HIS MOWER OUTSIDE OF OUR BUSINESS FOR SALE. IT WAS CLEARLY MARKED FOR SALE BY OWNER "AS IS" NO WARRANTY. AT THE TIME OF PURCHASE BY ******* *****. WE WERE ASKED BY **** *****(******* ***** BOYFRIEND) TO CALL THE OWNER WITH AN OFFER OF A LOWER PRICE WHICH HE ACCEPTED. THEY ASKED US TO DELIVER THE MOWER AND WE DID FOR OUR NORMAL DELIVERY FEE. THE MOWER WAS DELIVERD ON AUGUST 5TH. ON AUGUST 26 WE RECEIVED A CALL TO PICK UP THE MOWER DUE TO MOWER LEAKING OIL, UPON EXAMINATION BY OUR TECHNICIAN THE ENGINE BLOCK HAD A HOLE IN THE SIDE OF IT AND THE INTERNAL CONNECTING ROD WAS BROKEN. WE ADVISED **** ******* OF THE ISSUE. ******* ***** THEN CALLED THREATENING TO SUE US BECAUSE WE TOLD HER IT WAS A GOOD MOWER. WE ADVISED HER THAT WE COULD NOT SEE INSIDE THE ENGINE TO PREDICT THAT A CONNECTING ROD WOULD BREAK AND THAT WE DID NOT RETAIN ANY OF THE PROCEEDS FROM THE SALE.THE MONEY WAS GIVEN TO GENTLEMAN THAT WAS SELLING IT. WE HAVE TRIED TO CONTACT THE GENTLEMAN THAT SOLD THEM THE MOWER BUT AS OF TODAY WE HAVE NOT RECEIVED A RESPONSE. Business Response /* (1000, 7, 2022/10/05) */ Business supplied email: ***@****** ***** Use this address for any contact with the ***** ******** ****** Consumer Response /* (3000, 9, 2022/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sign only on the mower only said for sale runs great. I honestly dont know why a business is lying about this .. i would of not bought a mower for **** As is that would be a dumb chance to take. **** Is not easy to get.

Littles Small Engines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.