Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1, 2024purchased 2024 Dodge Durango Given a sale price of $48,450. Asked why $44,950 online. Told specific to dealer. (Car being brought over from dealership in their network.)Given a breakdown of payments with 7-8% interest but would have 5-6% if my credit is excellent. Credit score is 800. Sheet showed $2950 rebate for 54 and 60 month finance and 0 for 48. We wanted 48 and had repeatedly told sales rep this, but I texted rep and said we would do 54 to take advantage of the rebate. He responded with perfect.Asked to fill out application online so we would not have wait several hours at the dealership. Filled out application. Arrived at 4:30 pm. Had to wait 3 hours to get with finance.Finance told me rate would be 7.89%. After some discussion, I was told they would buy down the rate to 5.89% because my credit is so good.He tried to hustle me in to getting a new tag rather than transfer the one from my trade.Was told oil changes and a battery change out were included and then given 2 other options for extended warranty with cost. Declined all but was charged for what we thought was included. Numbers did not seem right. I was never shown the actual sale price, only amount financed, which didnt agree with what I thought it should be. I printed all the documents when I got home from the dealership at 9pm. Not given rebate.Called dealership and went back to discuss. Told rebate was included in adjusted sale price $48450. Told sales manager this was never explained to me nor was there a breakdown of this shown to me and payment sheet showed 0 for rebate if we didnt finance for at least 54 months. Told this was a mistake.Asked why I was charged for what I thought was included in purchase. Told that was optional. Told them it was made to sound like it was part of the deal. Asked them why I would want to finance oil changes, Told I could remove. I did, but money (1400) will apply to principal rather than changing the amount financed & monthly payment

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VERY GOOD AFTERNOON THE REASON FOR THIS IS BECAUSE THEY DON'T LEAVE ME ANOTHER OPTION BECAUSE I'VE JUDICATED WITH MY TIME AND I'M UP WITH MY LIFE.I BOUGHT A 2022 JEEP GLADIATOR AUTOBILE IN WHICH THE *** CAME WITH MANY FACTORY DEFECTS WHICH I REPORTED THEM AND THEY DID NOT WANT TO FIGHT TO REPAIR THEY DIDN'T ATTEND ME THEY CUT OFF MY CALLS AND THEY EVEN YELLED AT ME IN A TONE OF RASISM.THIS YEAR THE *** ALMOST CATCHED ON FIRE BATTERY AND FUSE BOX BURN, MAKING ME GET TO THE LOCATION TO WASTE MY TIME THEN THE *** IN THE DEALER'S POSSESSION THEY SCRATCHED IT THEN IT CAME BACK BECAUSE THEY CHANGED BATTERIES AT THE INSTALLATION THEY REMOVED ONE OF THE **** AND THEY DISCONNECTED ONE THE SUSPENSION BARS PUT MY LIFE AT RISK ALMOST CAUSING AN ACCIDENT BECAUSE THE *** LOSES CONTROL, THEN THEY SUPPOSEDLY TOOK THE PAINTING I ONLY SCRATCHED THE SCRATCH I PASSED A MARKER, ON THE DOOR PANELS THE PAINTS DAMING THEIR NATURE THEY REMOVED ONE OF THE THE ACCENTS I DAMAGED THE AESTHETICS OF THE ***, THEY REMOVED THE DASHBOARD IN THE SAME WAY THEY DAMAGED IT THEY REMOVED IT BY FORCE I THEY ONLY APPLIED SUPER GLUE SUPERGLUE PASSENGER GLASS DOES NOT WORK CORRECTLY THE DAMAGED ACCESS THEY. REMOVED THE LEATHER FROM THE LOWER PART BECAUSE IT WAS BROKEN I NOW THE ACCENT LOOKS LIKE TWO COLORS REAR CAMERA DOES NOT LOOK AND SOMETIMES IT DOES NOT WORK I ALREADY FILED THE COMPLAINT I WAS OFFERED TO CHANGE THE *** BUT WHEN, I MADE THE PURCHASE I MADE A PAYMENT OF $62 THOUSAND DOLLARS IN WHICH THEY ONLY OFFERED ME $34 THOUSAND A TOTAL OFFER.I INVESTED MY SAVINGS MY EFFORT FOR YEARS AND THESE PEOPLE ARE NOT RESPONSIBLE I REPORTED THIS PR,OBLEM FROM THE FIRST DAY I DON'T WANT TO MAKE ME RESPONSIBLE. NOW FOR THE *** 39 THOUSAND MILES I THEY ARE ONLY WAITING TIME TO GO BY TO NOT PAY FOR THIS ***. I GAVE THEM ENOUGH TIME I DON'T WANT A REPAIRED *** BECAUSE I BOUGHT IT NEW. THANK YOU VERY MUCH I REMEMBER WHEN SEEING IT FOR THE FIRST SEE I GAVE MY INFORMATION THEY CALL ME EVERY DAY I TEXT EVERY MOMENT I NOW THAT THE PROBLEM IS HERE NO ONE WANTS TO SOLVE IT. THE *** IS STILL HAVING PROBLEMS, BECAUSE WATER IS STILL GETTING INTO IT.

  Business Response

  Date: 01/24/2024

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the challenges you've faced with your 2022 Jeep Gladiator. We understand your frustration, and we want to assure you that we are committed to addressing and resolving the issues you've raised.
  It's important to note that the dealership changed ownership in January 2023 after your purchase of your vehicle, and we are dedicated to providing improved customer service. We acknowledge the difficulties you've experienced previously, and we want to help to the best of our abilities.
  Upon reviewing our records, we see that you had come in for interior concerns in October, and parts were ordered and installed in December. However, we are aware that there may have been promises made by the previous ownership that we are not aware of.
  To better understand your specific situation and work towards a resolution, we kindly request that you reach out to our Service Director, *****************, at ************************* **** will be more than happy to discuss your concerns in detail, gather additional information, and work towards finding a satisfactory solution.
  Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we strive to address and rectify the issues with your vehicle.
  Best regards,

  Parks Lake Norman Chrysler Dodge Jeep and Ram

  Customer Answer

  Date: 01/26/2024

   
  I am rejecting this response because:

  Good morning, I no longer want to have any contact for the reason that this new administration is equally or worse irresponsible and I no longer plan to continue wasting my time because it was during the new administration that they damaged my car and I am not in these conditions apart from Several of my rights as a consumer have been violated. I will be brief and let's not make this longer because I have wasted too much of my time in which you have not paid me for all my lost time. I request a new car for my warranty right. because the car had factory defects in which their business for a year and a half has not been held responsible for that. My requests A new car or a refund of my money back. It's not my fault that your business didn't want to take responsibility from the beginning that the car started having problems. I don't want a repaired car. I'm badly repaired. I hope your next message is to discuss the return of this shoddy car totally a scam on your part. I also don't want to call you with ridiculous offers because it wasn't what I paid for the car. I gave them the opportunity and they were not responsible, I requested a return within 14 business days and they did not respond.

   

  
  

  Business Response

  Date: 02/08/2024

  Thank you for your response. Unfortunately as these promises were made by the previous ownership, we do not have records of the promised items, but would like to work with you to best resolve this. In order to do so, we will need to speak with you to learn more about the issue with the Gladiator that were promised repairs at the time of purchase. Please reach out to our Customer Relations Manager, ***********************, to discuss this further. We are committed to trying to resolved for you. 

  Customer Answer

  Date: 02/13/2024

   
  I am rejecting this response because:

  Very good afternoon:

   

  I have been since I bought it with this problem and no one has solved it, it is not in my interest that it has happened there, what is interesting is that someone has to answer for a car that came out of the factory badly and they have only been ignoring it and they have turned a blind eye. I need a car in good condition, I don't want a car repaired. OK, tell her to call me.

   

  ************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from this dealership on 4/14/2023. On 4/18/2023 the transmission failed in that vehicle. I made multiple attempts to contact the sales person and multiple other people at the dealership, but it was several days before anyone responded.In the meantime, at my own expense, I had to have my vehicle towed from the side of the highway to a dealership for repair. In addition to the extremely costly repair of the transmission (which was luckily covered by an extended warranty I purchased) I had to pay out of pocket for a rental car for nearly a month while my vehicle was repaired.Once I finally got in touch with a manager from the dealership where I purchased the vehicle, they reluctantly negotiated to cover my out-of-pocket repair costs (essentially the warranty deductible) in addition to one months car payment for loss-of-use. This agreement was reached in writing via email.Since that time (more than a month) I have many countless attempts to email, call, and visit in person ************************* who is the service director. He will no longer communicate with me. He wont take my calls and ignores all of my emails. I have received no check as was agreed upon.

  Business Response

  Date: 06/19/2023

  I am writing in response to the complaint filed against Lake Norman Chrysler regarding the issues encountered with the purchase of a used vehicle from our dealership. We appreciate the opportunity to address the concerns raised by the customer.
  Firstly, we would like to express our sincere apologies for the inconvenience and frustration caused by the delays in communication and the failure to provide the agreed-upon compensation. Our customers' satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly.
  Upon thorough investigation, it has come to our attention that there have been lapses in communication between our service director, *************************. We acknowledge that there has been numerous attempts to reach out to ****************** via email, phone, and in-person visits, and we deeply regret the lack of response from our service director.
  We assure you that we are taking immediate action to rectify this situation. Currently, we are awaiting our accounting office to process the check request for the agreed-upon compensation, which includes the reimbursement for the out-of-pocket repair costs (warranty deductible) and one month's car payment for the loss-of-use.************************
  We understand the frustration and inconvenience that this delay has caused. We apologize for any hardships caused by the situation, and we want to assure you that we are working diligently to expedite the payment process. 
  We kindly request understanding and patience during this process.
  We encourage to reach out to us directly at ************ or ********************************************************* should there be any further concerns or questions.
  Thank you for your attention to this matter, and we sincerely appreciate your assistance in facilitating the resolution of this dispute.