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ComplaintsforLuciano's Air Services
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Luciano's Air installed the HVAC system in the house we purchased. The work was done as part of a renovation right before the sale. We recently found out the HVAC ducts in the attic were not properly attached to the attic floor and in fact some were not attached at all (!) but simply placed above the vent opening. Conditioned air gets blown into the attic which is very wasteful and insulation material from the attic gets blown through the vents. When we noticed that I called the business and asked whether he could do something about it. At first he just claimed it was impossible. When I told him how blatantly obvious it is he agreed to send someone over. I never heard from him again. I texted again but he does not respond. It was terrible workmanship and now he simply doesn't react to my request to fix it. I would never do business with this company!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.