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Business Profile

Residential Air Conditioning Contractors

Trane

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Trane's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trane has 16 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 108 Customer Reviews

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    Review Details

    • Lauren L

      Date: 03/21/2025

      On February 28, we purchased a new Trane unit, and within a week of installation, it began producing loud, bizarre sounds. We contacted ---, the company that installed the unit, and they discovered the capacitor had failed. It was deeply disappointingand infuriatingto encounter issues with a brand-new system. This immediately made us question the quality of our Trane purchase. Thankfully, ---- replaced the heat pump at no cost.However, within a week of the new heat pump installation, problems arose again. The unit was making strange, loud noises, leaking a significant amount of fluid, and the fan wasnt working. Even after turning it off and back on, the issues persisted. At this point, we were beyond frustrated, regretting our purchase entirely and feeling like we had wasted a significant amount of money. We went without heat and air for 36 hours until --- identified a broken fan motor, which they replaced two days later. This was our second defective system in just two weeks.On March 12, I filed a claim with Trane seeking compensation. As of today, March 21, Ive been informed that the claim has only now been escalated for analysisnearly 10 days later! No timeline was provided for a resolution. This lack of urgency and transparency is unacceptable.I strongly discourage anyone from purchasing Trane systems. Their products are poorly manufactured, and their customer service is appallingly inadequate. This experience has been a total nightmare, and we are completely dissatisfied.

    • Deborah P

      Date: 03/05/2025

      Purchased 3.5 Ton Trane AC for $11,873.00. Installed 02/24/2025. Quit working on 03/03/2025. Sure didn't last long. Sensor went out. Should have looked on here before spending $11,873.00 for this piece of junk.

    • Debbie P

      Date: 03/04/2025

      Had Trane ********* installed on 02/26/2025. Quit working on 03/03/25. ********** came out on on 03/04/25. Said Trane is closed at 4PM. Said it depends on Trane when they will send a sensor to repair it. Hope it will get fixed on 03/05/25. I just got rid of a heat pump because it was a piece of junk. Now look like I just paid $11,873.00 for another piece of junk.

    • Solomon B

      Date: 12/01/2024

      Very bad brand! Very pure quality and customer service.Baught 2.5 **** unit in ******** year and 10 days later 2023 coil started to leak.Had to pay $ 1400 for labor **************** year and few months later in November 2024 coil leaked again.Have to pay another $ 1400 for a new coil.Trane customer service offers very small amount irrelevant to the cost that I had to pay. Very bad quality company. Never buy Trane air conditioner again!!!****** has no motivation to persue Trane and get reimbursementfrom them when their quality is bad. It is a constant flow of work for them- bad equipment means a lot of expensive repaires for them.

    • Ed S

      Date: 11/22/2024

      I'm a **** contractor, ordered a part 10 days ago. Originally supposed to be shipped here within days only to find out 5 days later that it would be 2 to 3 more days. I called today to track shipment, it never left Trane. Now reordered with someone else. Ridiculous!!!!!!

    • Susan C

      Date: 11/22/2024

      We have a 2 year old Trane furnace. We bought it because they are a trusted brand well reviewed by Consumer Reports. This furnace has failed 3 times already, and with every mechanical part failing. It costs us $200 in labor for every fix. This is BS. How do they maintain their reputation for quality with this level of defects? And the service company tells us if they cannot fix it this time we are SOL. Trane does nothing other than offer us a credit to buy a new one. How is it possible we would need to replace it in 2 years?!?! One star is generous.

    • Vic S

      Date: 11/19/2024

      False advertising 0% financing for 60 months currently in 2024. Ive gotten two quotes from local reputable dealers. Both are passing through on the financing cost to customers by inflating quoted prices by 15%, if you select to go with 60 month promo. False advertising and customer service cant do nothing.

    • Robbin S

      Date: 10/25/2024

      I purchased a Trane 4 ton unit in August of 2016. After 4 months we had to replace the entire coil right before the holidays. 4 years after that we had to replace the coil again. We bought the unit from ********** in ************** who stopped servicing our area and forced us to deal directly with the manufacturer. Trane has the worst customer service I have ever dealt with. They said that they would replace the coil but I would have to pay $1500.00 in labor. After weeks of back and forth I ended up paying $950.00 to install. So now I have paid almost 7k for a defective unit that never worked right. Going 1 step further the unit now 9 years old has to be replaced completely because their plastic cabinets has rotted out and has caused major leaks. So now in less than ************************** 16K. Do not by a Trane unit. No support from their dealers or the manufacturers ***************. I think 16k for a 1700 sq ft home in less than 10 years is absolutely ludicrous.

    • Sandra F

      Date: 10/15/2024

      Doesn't stand behind warranty. **** failing in 6 years time.

    • Roy V

      Date: 10/04/2024

      I had a custom home build and move in August 2023. We have a Trane 5 ton unit with three zones install by the builder. September 2024 the unit was not cooling, call the builder and A/C company that install the unit, after troubleshooting they concluded the evaporator coil had a leak at one of the joints. POOR QUALITY CONTROL. Hard to believe that a 13 month unit already had a major failure I asked if it was cover under warranty and the response was YES, but next day the Freon was not coverQuote $1500.00. NEVER WILL I PURCHASE A TRANE PRODUCT FOR MY PERSONAL, BUSINESS OR RENATL PROPERTIES!

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