Complaints

This profile includes complaints for Carolina Carports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carolina Carports, Inc.

  187 Cardinal Ridge Trail Dobson, NC 27017-8652

• 

  Carolina Carports, Inc.

  411 Bear Creek Church Rd Dobson, NC 27017-8372

• 

  Carolina Carports, Inc.

  PO Box 1263 Dobson, NC 27017-1263

• 

  Carolina Carports, Inc.

  608 Beal Pkwy NW Fort Walton Beach, FL 32548-3502

• 

  Carolina Carports Incorporated

  925 Bottle Road Elysburg, PA 17824

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that the company does not seem to have any individual repair persons they can send out in a timely manner to fix a problem that should had been noticed by the crew at the time of installation but instead have you wait weeks or much longer for a crew to happen to be back in the area doing other work.We got our permit on Nov 6, ****************************************************************************************************** our area, the building was finally installed on Feb 18, 2025 and I did not realize there was a problem with the door until a little later when one morning after a very cold night I saw the door open, the door k*** was still in the locked mode, I looked at the door jam and saw the then metal plate they put there for the latch to go into did not have any hole for the latch to go into, the door was only held shut by about the 1/8th inch of metal plate so what seemed to happen was when there was an extra cold night the metal contracted enough so that 1/8th inch was not enough to hold the door after the metal contracted from the cold.After seeing that it make me leery about putting anything valuable inside until the door was fixed, I let them know in hopes they could send someone soon to fix it so we could finally start using our building, when they gave me the impression it might take a long while I offered to fix it myself but they said that would void the warranty.We are concerned if it takes them as long to get a crew back in the area to fix their mistake as it did to get in the area to install the building it might take as long as close to 3 months, it should not even take weeks to get a simple repair that might take one person an hour to do, they need to have individual repair people they can send out quickly for simple repairs and not make customers wait weeks or more for a crew to happen to have other work in the area again.

  Business Response

  Date: 03/10/2025

  I am in receipt of the customers concerns. 

  To clarify, Carolina Carports has only ever had 2 conversations with this customer. We spoke with him at order intake to determine if his area was ready for delivery and we spoke with him to schedule install. The customer did not report the door issue to ********************. He reported the issue to his dealer, ****** Factory Outlet. The dealer did in fact report the concern to Carolina Carports on February 24th and a service order was issued. 

  The workmanship warranty is afforded through the contractor who installs the unit. CCI is the manufacturer, we do not install structures, so we must dispatch the contractor. When a workmanship call comes in, CCI immediately looks at the scheduling if the original contractor to determine his first availability. We also look to see if there is any modification to the that schedule that would allow us to send the contractor any sooner. This program has been in place for some time. 

  I am unsure who the customer spoke with or who may have misinformed him or given him any impression that his service would not be handled in a timely manner. However, we were able to speak with him today. He acknowledged that he had not spoken to anyone directly at CCI and that the information did not originate here. The customer is currently scheduled for March 25/26 weather permitting. 

  Sincerely,

  ******* *****

  CCI General Manager

  Customer Answer

  Date: 03/18/2025

   I am rejecting this response because:   of 2 reasons for now, one is I have yet to receive the $100 check they said they would send and I want to be sure that a higher up manager did not stop it, also as I am trying to resolve the door issue it seems to be even worse than i originally thought and want to be sure it can be fixed well.  Even after making a hole for the door latch to go into the door jam the door would still pop open on it's own, it's done it at least 3 times so far total.   i am now trying to see if I can switch the regular door knob/lock with a deadbolt but it is not an easy fix. 

  The big complaint overall was that it took over 3 months from the time they put me on the list for installation until it was finally installed, a later conversation I had with another person there in management said that should not have happened that it should not have taken that long and something must have fell thru the cracks.

  I will later see about giving an okay after the $100 is received and I have been able to fix the door to actually stay shut.

  That approval still does not take away the disappointment of having to wait over 3 months for the installation.

   

   

   

  
  

  Business Response

  Date: 03/21/2025

  To be clear, CCI responded to the service within a month of being notified. The customer opted to not have a service order completed. He stated that he wanted to complete the work himself. He requested a $100 discount to keep the unit as is. CCI agreed to pay $50 and the dealer, *** agreed to pay $50. This was verified with the customer on 3/19/25 and a refund request was processed to the accounting department. Those checks are typically cut every 2 weeks. 

  Customer Answer

  Date: 03/21/2025

   I am rejecting this response because: I want to wait until 1.) the checks are received and 2.) until I can actually get the door to stay closed.

  The standard doorknob they included can not be depended upon to keep the door shut as I have had at least 3 times the door came open on it's own even though it was still in the locked mode.

  Initally I thought making a hole for the latch to fully insert into would work but the door still came open after doing that.

  Then I thought a deadbolt lock that goes further into the door jam would keep it secure but the problem is that while the deadbolt fits fine in the door itself, the door jam does not seem to be wide enough to make a big enough hole for the deadbolt to fit into.   (so I don't know what they could have done to fix it correctly other than installing a whole new wider door jam and I did not think they would do that)

  So as of right now I am still trying to figure out how to keep the door securely locked to where it will not pop open on it's own.   

   

  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an RV carport from ****** Factory Outlet and they subcontracted the work to Carolina Carports in October 2024 and the work was completed on 26 November 2024. Yesterday, 04 March 2025 my carport was blown over in a thunderstorm. These companies claim that their buildings could withstand 150 mph winds, they cannot. The claim to offer a 1 year warranty on workmanship, they do not honor that warrant. They denied my claim because the winds were sustained longer than 3 seconds. Of course that fine print detail is not advertised, and why would it. No place on Earth does the wind blow for only 2.99 seconds then stop. It's at a minimum deceptive advertising and possibly fraud. I'm asking for a building that won't fall down during an average Texas thunderstorm or a refund so I can make a purchase from a reputable company. Live up to the advertised warranty and replace the defective building.

  Business Response

  Date: 03/06/2025

  I am in receipt of the consumers concerns. Please see our responses to the customer:

  Good afternoon. We do understand your frustrations. All of our structures are rated for a 3 second gust, not sustained winds. This is dictated by the International Building Code, this is not a parameter that CCI or our engineering team sets. Those are the observed thresholds as dictated by a governing authority. The level of the land is the least impactful situation here. I only made a suggestion in moving forward. That is not a contributing factor in the decisions being made, that is simply an observation. The issue at hand is the sustained winds and the fact that the gusts were extended beyond a 3 second threshold. We cannot offer coverage under a warranty when the environmental conditions in the area are more excessive than the thresholds. This would need to be filed on insurance. We are happy to help with a replacement at some point should you choose and may possibly even be able to assist with some type of discount to aide in the insurance/deductible process. I am happy to answer any questions you may have.  

   

  We have honored the contract and warranty terms. 

   

  Sincerely,

  ******* *****

  ************

   

  Customer Answer

  Date: 03/06/2025

   I am rejecting this response because: this the same email they sent me. I have multiple metal outbuildings on my property and the only one to have any damage was the one they installed 3 months ago. It completely collapsed, damaging my truck.

  They refuse to honor what they clearly advertise. Their advertising is dishonest and they refuse to honor their warranty. 
  
  

  
  

  Customer Answer

  Date: 03/07/2025

  The warranty is advertised on the **** Factory Outlet website. CCI installed the building three months ago, it colasped this week. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a metal building in August 2024 without issue. Last week the rollup door broke. It needs to be realigned or adjusted. The company told me it could be months because the original installation crew has to make the repair. Why would I wait months for a repair they could pay a local company a couple hundred dollars for? Spending close to $16k for something that breaks in less than a year is unacceptable.

  Business Response

  Date: 03/06/2025

  I am in receipt of the consumers concerns. 

  The 1 year workmanship warranty is afforded by the installing contractor as CCI is not part of the actual install process, the contractors are independent contractors. We do have to work with their schedules to rotate them to specific areas. 

  I have made the manager for this area aware and she is working with the contractor to expedite. A member of our team will be in touch with updated information. 

   

  Sincerely,

  ******* *****

  CCI General Manager

  Customer Answer

  Date: 03/06/2025

   I am rejecting this response because: I will withdraw the complaint if this is taken care of in a timely matter. It has already been two weeks.
  
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 30x50x14 metal building installed on concrete. First issue is the crooked garage door installation. When I called to explain the issue I was instantly told the concrete is uneven. I then explained you can see the uneven install on a level and sent that picture. I did tell the installers as well but they also said it was the concrete without putting a level on the door to check it. Rodents can easily get inside and heat easily escapes costing me a ton in propane. Water is getting inside almost daily and the carport cannot be used for this reason. Water was leaking out of the metal trusses very bad. A video and picture was presented. All 6 windows leaks into the building. We have picked up at least ******* screws from the driveway, yard, and *****. We are concerned of our small children getting them or flat tires from using the driveway. There are other small issues that can be easily fixed under the warranty. The larger leaking issues is a major concern. **** will start forming inside these trusses and not present itself until after the warranty period. I would not have presented these issues to the BBB but as of February 14, 2025 I have not been contacted back by ****** the customer service representative. I was told to send all pictures along with my location information. It has been 2 weeks without a response. I would like these issues taken care of as soon as possible. If this isnt possible, I will no longer want this building and ask for a refund on the electricians fee for all work including removal of electric. As well as a concrete repair company to fill in all drilled holes in the concrete. I tried uploading pictures but I keep having errors.

  Business Response

  Date: 02/28/2025

  I am in receipt of the customer's concerns. Currently this invoice is listed in delinquent status for non payment. 

  As you can see in the photos provided, the water is coming under the base of the unit. Per the contract terms, conditions and warranties, CCI is not responsible for leaks under the base area. This would indicate that the customer has an unlevel pad, creating gaps between the foundation and the baserail. The base is square steel tubing, it does not flex. It will lie on the highest points of concrete and if the concrete is not level, dips in any area, etc., the unit will have water coming under the base. The suggested foundation pours in the engineering blueprints show turn downs to help prevent some of this, however, if an area is prone to holding water, the water can back up and flood the building. 

  The garage door is installed properly. The gap at the bottom is due to the concrete being unlevel. If the door was not installed level and square, it would get hung in the tracks and would not roll up or down. That is not the case. You cannot base levelness using the type of static bubble level the customer is trying to apply. These units are leveled from the top down, you have to use a string level. 

  At this time, the customer has breached his contract. He failed to provide a level foundation so per the terms and conditions, his unit is installed as is. Additionally, he has made self admitted alterations which per the terms and conditions of the contract, immediately void all warranties. At this time, CCI has no contractual obligation to this unit. However, CCI is willing to send a crew to inspect and speak with the customer on site. Payment is currently past due and will be moved for legal action in the near future if not satisfied. 

  Sincerely,

  ******* *****

  CCI General Manager

  Customer Answer

  Date: 03/01/2025

   I am rejecting this response because:
  Videos cannot be uploaded on this platform but I do retain all proof of my statements. 
  
  As of March ****** I called ******** loan services. The funds have not been requested by  Carolina Carports due to obligations from issues with the building. As of this date there is a $0 balance. The claims you are making are very misleading and need better clarification. 
  The information from the business is inaccurate. Please post pictures of these claims to include the reason for voiding a warranty, a delinquent bill, out of level concrete, or any customer modifications.
  Please also supply a reason and proof why windows are leaking and water is pouring from the roof trusses. If you would like any pictures to help prove your claims, please let me know what to take pictures of. We can also get a second or third opinion from building contractors to help prove these any claims. If zip ties voided a structural warranty please provide this proof as well.
  I understand leaks will occur where the metal meets the concrete as this company does not apply a water barrier. It is impossible for concrete and metal to seal out water, that was not my claim. The pictures I showed you are coming in from under the garage doors and out of the roof trusses proving the roof was installed incorrectly. 
  I have a video of a string level in front of the garage doors to show the door is out of alignment and the concrete is level. There is also a string with ***** *** from the top of the garage door frame to the floor showing it is 2 out of level. 

  Communication from Caroilna Carports could would have made this transaction my easier.
  If no documentation is provided, it is considered not to be accurate.

  Please have your legal counsel contact me as these claims are baseless  

  Have a blessed day,
  ******* *****

  
  

  Business Response

  Date: 03/04/2025

  As previously stated, any alteration voids warranty per the contract terms. 

  The "bottom" of the garage door is considered as part of the base of the unit. 

  We have no photos of roof or window leaks, we have no proof of such. We need pictures of the overall interior and exterior, we need pictures/videos of the areas that are leaking, we need photos of any and all things that have been added to the unit whether it be a light bulb or a zip tie. We are happy to re-review with the understanding that if CCI is able to assist, this would be as a courtesy and not a warranty matter as the warranty is voided by the unlevel foundation and the alterations, both of which are documented in the customers own photos. 

  Customer Answer

  Date: 03/05/2025

   I am rejecting this response because:
  
  I requested proof of your claims and the legal counsels information in the last message. Please supply these documents or promised written warranty once the attached videos are viewed. We need that information as this is taking us to the March 10, 2025 deadline for the loan. 
  I am more than willing to have the funds released and I will not retain legal representation as soon as I get promised warranty help on this unit. I am receiving emails from your representatives asking for the release of funds as I voided my warranty per the General Manager ******* *****. All correspondence should be through this platform. Videos will be uploaded by the BBB representative showing the one of the leaking trusses though every roof truss leaks. A video of the concrete being level as well as the garage door being out of level. There are multiple examples showing this information. 
  To conclude, the installation crew checked the pad and said it was good. If they had any idea it was unlevel, it shouldve been brought to my attention prior to the installation. I am asking for the materials to be installed correctly so they can perform as designed. 
  

  We will need proof of modifying a structure and out of level concrete ie a picture or written documentation from someone that was on site. If these cannot be provided by Carolina Carports and no legal information is provided this will forfeit  and all correspondence will have to go through my retained representation.

  This will be the last correspondence from myself unless we can work these issues out. 

  
  
  Have a blessed day,
  ******* *****

  
  

  Business Response

  Date: 03/05/2025

  As previously stated, your contract is your proof for all matters discussed thus far. Both myself, in previous BBB responses and ***** in collections via email have requested any documentation you had regarding verifiable, warrantied issues, not related to the base of the unit.

  Attached in your most recent response are 3 videos. 2 of those regard the door, whose issue is contributed to by the foundation. The methods of checking level that you are using are not the proper application for squaring or leveling a door. The 3rd video shows an apparent leak in the roof. Since we have still not received any comprehensive interior or exterior photos requested so I am unsure if there are contributing factors not related to our work, but we are happy to inspect. 

  Additionally, you have made claims regarding windows leaking but we have received no documentation of such. 

  We will issue a service order to inspect the roof leak and to discuss your door concerns and foundation issues on site with proper methods. If you provide documentation in the meantime of any other verifiable concerns, we are happy to include that as well. 

  Please note that the terms of your binding contract are COD for payment. Additionally, you have voided your warranty so CCI is servicing this as a courtesy. Since you have failed to fund your ******** account, your account is past due. Collections will continue to pursue payment by any payment necessary. This can result in legal action and/or repossession of the unit. We obviously do not wish for things to progress to that point. 

   

  Customer Answer

  Date: 03/06/2025

   I am rejecting this response because:
  
  I apologize if the videos are not available, I did send it to the Better Business Bureau representative to upload, but there may be issues as well. If my warranty is voided I do not want this building and I want my deposit back. I do not want the crew to come out as a courtesy, the crew should come out because their work was completed unsatisfactory. The video with the proper ways to level a foundation was provided, and as stated above, if my warranty is voided, we need to discuss a date and time to come retrieve the building and return my deposit. 
  The other option would be to come and retrieve the garage doors along with windows and I will have another company come install them properly. 
  I stated in an email I am having an inspector or another company inspect the  building to make sure it was built properly to code and document issues.
  

  If a crew does come to look at the work that is not foundation related I would like it documented that the issues such as the roof leaks, window leaks, man, door frame, window placement, and damaged garage doors are corrected. These are not warranty issues, these are basic issues with install. The unit was built as fast as possible to get to the next job.

  Just for evidence, I will state the crew did not have a string or bubble level to check the foundation. Carolina carports keeps explaining the foundation is crooked without proof or evidence. And then they void a warranty without any of this proof or evidence. I also have cameras on the property to see if the concrete was checked for level or these claims are untrue.  
  

  Following this message, all I have to know is if the building is not warranted or what issues are being fixed so we can move on forward. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a metal garage kit from ****** Factory Outlet (who uses Carolina Carports as a supplier) on 04/13/2024. I decided to get a concrete pad installed for the base foundation. After the slab was completed I scheduled the garage to be installed and was given the date 10/23/2024. The same day of install I was informed by the installers the concrete was un-level at the end of the day when they had already finished the job instead of earlier in the day. I contacted ****** on 10/25/2024 to inform them of the installation issues (the building was not squared against the concrete pad also). I sent ****** Factory Outlet pictures and scheduled Carolina Carports back out to look at the issue. The installers returned 12/17/2024. They blamed the concrete pad for being the issue and told me nothing can be done and left. I contacted the company who installed the concrete who informed me in order to repair the concrete slab the building would have to be removed. I contacted Carolina Carports back to inform them they needed to return to repair the building since it should still be under warranty. They will not return my calls and completely ignore me when I ask them this simple question "If the installers knew there was an issue with the slab how come they didn't inform me?" I was home the day of the install. According to their contract they could have returned for a fee. Instead they voided my warranty without my approval or knowledge (according to their contract) now I'm left with a garage I can't remove to repair my concrete slab. I am informing anyone I can so this does not happen to someone else. This is not the way to do business.

  Business Response

  Date: 02/24/2025

  I am in receipt of Mr. ******** concerns. 

  Mr. ****** has spoken with our management team. He has been made aware that CCI is not in the business of preparing, completing or advising on specific foundations as every customers property is unique. The contract terms are very specific in stating that the customer is responsible to provide a level foundation. Any foundation that is not level results in a AS IS, no warranty install. 

  Unfortunately, the customer failed to provide a level and square foundation which has resulted in a AS IS installation. Even if CCI were able to return and take the unit down, which we are not, the s**** holes would never line back up. 

  My suggestion would be that the customer work with the concrete contractor to possibly have someone locally to assist. We would still caution that with a different lay of land, the holes/screws will likely not realign. 

   

  Sincerely,

  ******* *****

  CCI General Manager

  Customer Answer

  Date: 02/24/2025

   I am rejecting this response because:
  
  *******,

   

  Why was I not given the option to have the team return at a later date? They knew the slab was off but instead chose to build on the foundation knowing it had issues. Per the signed contract under "pricing terms" and "additional charges" it states the following: "Buyer will pay a service charge of no less than $200 if the unit must be reshipped due to any but not limited to the following: customer error, unlevel land, site issues, etc." Why was I not given this option? This makes no sense to me and could have all been avoided if the site team made me aware of the slab issues sooner. The neglected to inform me until after the project was completed. I'd like an explanation as to why I was NOT given the option to re-ship and return for the install once the slab was repaired. I did NOT approve this garage to be installed un-square and did not ask for my warranty to be AS-IS. I would have gladly paid an extra fee and waited to have your installers return at a later date.

  Business Response

  Date: 02/26/2025

  There are situations that occur where land is so far off level that the unit cannot be adjusted or installed at all, that would result in return/restocking fees. That was not the case in this situation. The land is off level but not to a point of an impossible install. These are the cases referred to as "AS IS" installs in the contract terms. 

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12/23 a Carolina Carport representative arrived at my home to install and and handed me an invoice which I paid in full. (See upload). In August 2024 a Carolina Carport representative called me and asked for more money as they had made a tax error 11 month prior to I told them I would not pay it and I had the original invoice showing paid in full. A few weeks later I received a bill in the mail which I ignored. The bill was back dated to 8/30/23 prior to installation. This is their accounting error and I should not have to pay it 11 months after the fact. My husband is an Army Veteran and we are now retired since the business transaction.

  Business Response

  Date: 01/31/2025

  I am in receipt of the customer's concerns. 

  While I appreciate their opinions as to fault, the original order they are referring to is the binding contract they signed with the dealership. In that binding contract, it specifically states that CCI has the right to correct any pricing errors made by the dealer. 

  In this case, the dealer applied the wrong tax rate. The rate was noted and the customer was advised of the additional tax charges at the time of scheduling. It is also clearly noted on the order they received on the date of delivery. We have sent several bills over several months. 

  The customer owes a total of $58.18. This is their sales tax. We would greatly appreciate the customer paying their taxes so that we can clear this liability. We apologize that this has been frustrating for the customer but we must collect and pay sales tax as that is required by our federal and state governments. 

   

  Sincerely,

  ******* *****

  CCI General Manager

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and myself purchased a metal building in 2018 from Carolina Carports, INC. We informed them that we was going to turn it into a house. We was told that the building would have a 20 year warranty. We have had to have them to come out 1 time already to replace a garage door. They replaced with wrong door but did replace it. Now I have a roof leak. When I called to see about getting someone to come out to check it out; I was told that since we turned it into a house that it voided the warranty. I told him that we were never informed of this. I informed him that they had already replaced the door since then. The agent told my to read the contract which I never seen. I told him that either we or our representative would be in contact. The agent said F*** You and disconnected.

  Business Response

  Date: 01/13/2025

  I am in receipt of the customers concerns. 

  Per the contract terms, ANY alteration to the structure voids all warranty. The unit has a 1 year workmanship warranty which has well expired and would have been voided by the alterations. We agreed to address the garage door as that was not an area that was impacted by alteration, it was accessible and we did this as a courtesy. 

  At no time has CCI ever warrantied an entire structure for 20 years. Certain products do have a rust through warranty on the physical materials and some have a 10 year warranty. However, those warranties are also voided by alteration. In fact, CCI frowns upon alterations. If the customer purchased through a dealer who misinformed them then they can certainly follow up with them directly. However, this would not change the determination that the unit does not have a warranty and we are unable to service the unit. 

  CCI cannot warranty the work of other contractors. If a customer at any time indicated to ********************** directly of its intentions, we immediately bring attention to the voided warranty and advise that CCI's units are rated for storage use only, they are not rated for occupied use. If the customer wanted to convert the unit, they would need to hire an architect and engineer to upfit the building. The upfitting of the building would immediately void warranty.  

  Sincerely,

  ******* *****

  CCI General Manager

  ***********************

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a 35 RV carport7/12/24. We paid $453.60 deposit with the remainder upon delivery. Once the building was complete they scheduled a delivery of 8/8/24. When they arrived, they were actually at the wrong location, 3 hours early and spoke no English. They refused to deliver the building or to drive down our driveway. Mind you I live in a 40x60 red-iron building, have two additional buildings that are 30+ feet long that have been delivered (one delivered already BUILT) They refused to drop the building supplies, the whole thing. Then they just left with us having no idea what was going to happen. called the number for my contact and had zero contact. Emailed as well. It took two weeks of me calling to talk to someone about rescheduling. When I finally did speak with someone they had NO idea the building hadnt even been delivered. I was put back on the schedule for delivery. I called about every three weeks to only be told Ill call you when we are about a week outits in the managers office for scheduling, we will call you. Every excuse given. When they DID answer my phone calls. In early December they called to schedule. We wanted to speak to whoever was delivering it so we could minimize any issues. Oh yes theyll call you and talk it through. Then Nothing. I have called about every other day (if not daily) to only get a voicemail. I have left voicemails. No response. Today (1/9/25) was the day they were to deliver. I was told noon to 1ish. And while I understand we are in a polar vortex whatever..at 330PM I just received a TEXT from them saying they must reschedule. Like I had any thoughts they would deliver. I believe delivery was another 2600 and some changes This is awful business practices and I feel we have been completed duped. And weve been too nice apparently. We cant be the only ones. There are numerous ******** groups calling it a scam. Also known as Carolina carports

  Business Response

  Date: 01/13/2025

  We sincerely apologize for the negative experience youve had regarding your RV carport delivery. At ********************, we strive to ensure customer satisfaction by working with trusted manufacturers like Carolina Carports, and its deeply concerning to hear about the issues youve encountered. We will promptly reach out to the manufacturer on your behalf and request that they provide an update either directly to you or through us. Please know that you are not alone in this, we are here to support you every step of the way and will do everything we can to make this right.

  Customer Answer

  Date: 01/13/2025

   I am rejecting this response because:
  
  I am not satisfied with this response. To date I have received no word from the business since reporting. I have received no emails, phone calls or anything to advise what to do.  I wish this remains open until they do so

  Business Response

  Date: 01/13/2025

  We understand your frustration, and we sincerely apologize for any inconvenience caused. While we, as your dealership, dont have control over the scheduling, please know that we only partner with top manufacturers to ensure the best service for our customers. Once we're made aware of any issues, such as the current one, we act promptly to address them. We reached out to the management team at Carolina Carports and received an update for you. Unfortunately, your delivery, which was scheduled for last week, had to be canceled due to snow. Their headquarters also experienced snowfall and are currently short-staffed. They are actively working on rescheduling your delivery, and as soon as we have a confirmed date, we will notify you right away. Alternatively, you may hear directly from them.

  Business Response

  Date: 01/16/2025

  I am in receipt of the customers concerns. 

  The customer placed a deposit of $453.60 with Millennium Buildings in July 2024. The amount paid is the commission that the dealer retains for making the sale and that is outlined in the contract terms. CCI does not receive any portion of that payment. In fact, CCI is not paid until the unit is complete. 

  A contractor was sent out in August 2024. It takes the crew about 5-6 hours to load and drove 4 hours from ** to complete this install. Please keep in mind that the contractor is only paid for completed projects. If he is unable to complete a building, he does not get paid. So the crews are highly motivated to complete units. This crew would have had 10 man hours for 3 crew members invested at this time along with any travel expenses. 

  The contractor that was sent out was our #1 crew in our ************ His name is ******* and he speaks perfect English. I do not speak Spanish at all and I communicate with him perfectly. 

  When the crew arrived they immediately noted that they would not be able to make it to the actual install location due to the fact that the customer purchased a 36' long, Regular Style unit. This means the longest piece of sheet metal is 36' long. The crew also had a heavy load that would not allow them to maneuver as easily. He was concerned that the 36' long sheet metal would scrape and be damaged. He advised that the order could be completed, but it would have to be the last stop on the truck load so that no other materials were on the trailer and it would need to be shipped with a tow behind trailer, not a gooseneck. I completely understand that the customer has advised that they have buildings on the property. I cannot speak as to the lengths of those materials, the height of the trailers or the transport method but I will say that the carport industry is unique in its shipments and operates differently than any other shipping company. 

  To place an order last on a truck load is not an easy task. The route essentially has to work out perfectly from location to location, weight ratio's have to be evaluated, there are a number of factors. We placed the order back en route and scheduled for January. Unfortunately, weather became a factor. The contractors did attempt to work but were unable to travel safely. The customer received notification as soon as we were notified that the crew could not proceed. 

  We have attempted to reschedule the customer again and they have indicated that they have already cancelled. Since CCI does not receive any funds from the down payment, we would assume that they obtained the refund from the dealer. Refunds are designated as non-refundable so the dealer can choose to retain that at their discretion. 

  If the customer has any other questions or concerns, they are welcome to reach out directly. 

   

  Sincerely,

  ******* *****

  CCI General Manager

  ***********************, **************************************************************

   

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carolina carports is in some kinda of scheme taking deposits from customers under another bussness name Viking streel. ****** steel gets your money then acts like Carolina carports is going to deliver the goods for them and then they all just keep telling you someone will reach out to you, then know ever does. Paid the money to Viking steel but believe this is just a DBA front. Bunch of cons.

  Business Response

  Date: 12/02/2024

  I am in receipt of the customers concerns. It would appear that the customer is concerned about the entire process so I will do my best to outline that. 

  Carolina Carports is a manufacturer. We produce all the pieces needed to construct a metal building. We do not sell direct to the public. We are like the wholesale "Lowes Hardware" of carport materials. The buildings are sold through a network of distributers known as dealers. In this case, the customer purchased from ****** who is an authorized Carolina Carports dealer. The dealer works with the customer to design the unit, takes a down payment and sends the order to the manufacturer. The down payment is retained by the dealer as their commission for the sale. 

  Once CCI receives the order, we contact the customer to determine when their foundation will be ready. In this case, the order was placed on 10/16/24 through the dealer. CCI reached out to the customer on 10/22/24 to see if the foundation was ready. We were advised that it was not which initiates a production hold. In order to release the order from hold, the customer must provide photos that the foundation is complete. The customer sent those photos to ********************** on 11/22/24. The order is then released from hold and placed into rotation for production. This process typically takes about 4-6 weeks. Once the unit is produced, we secure a contractor and move forward with scheduling install. 

  Since the customer's foundation was only recently ready, it will be several weeks before the unit is ready for install. We call approximately 1 week in advance of installation to schedule and review the order once more. 

  In terms of a refund, CCI does not currently have any of the customers funds so we would be unable to assist in that matter. We do not get paid on this unit until install is complete. The down payment which is ******'s commission for the sale is a non-refundable deposit. 

  We are happy to keep this order in rotation for production and install. It does appear that the current process is moving forward according to schedule. We do have holidays and weather potential upcoming so we do ask that all customers keep that in mind. 

  Sincerely,

  ******* *****

  CCI General Manager

  ***********************

  **************************************************************

  Customer Answer

  Date: 12/02/2024

   I am rejecting this response because: I would like a actual date of install. If they can't provide that then I need to proceed with a refund. Its not that hard to give me a date. If they would have told me up front that you will not receive a date until 1 week before installation then I would have never moved forward in the first place. The reason for this is I had hard deadlines to meet on things that are happening after the shop is in and now not only is it not going in before Christmas, I have zero clue on when or if it will really happen. I would have went with a more expensive option just so I could had made my deadlines. Money isn't the issue. Being lied to so that y'all could get my initial funds is the issue. I work in retail and I understand the importance of getting the money, but you have to do honestly. Carolina Carports partner or *** in this case is straight up lying to get peoples money then doing the opposite. If one company is in charge of the money but the other company is in charge of the install, there's the whole issue. I don't work for yall and I just found the problem for you. I need a date or refund. One of the two, not we will call you when we are ready to scdeule. Again that may work for you but it don't for me, I need a date.
  
  
  

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orderd 20x20x9 building on July 19 2024 was told buy seller 8 week for delivered it is now nov 24 2024 still no building been in cont5with carolina carports been told it was on a route was told out for delivery now as of Tuesday nov 19 need A $ ****** o jrder in my area to be deliverd and until they get one it b would not be delivered and if I cancel the order NO Refund on deposit

  Business Response

  Date: 11/25/2024

  I am in receipt of the customers concerns. 

  Unfortunately, there is not enough information contained for me to be able to locate or reference this order. Perhaps it is listed under another name or a company name. I have provided the state rep with the customers information to reach out for further information in order to be able to better assist. 

  Sincerely,

  ******* *****

  CCI General Manager