Reviews

This profile includes reviews for Carolina Carports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carolina Carports, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carolina Carports, Inc.

  187 Cardinal Ridge Trail Dobson, NC 27017-8652

• 

  Carolina Carports

  7451 E Walking Rain Rd Bronaugh, MO 64728-7657

• 

  Carolina Carports, Inc.

  411 Bear Creek Church Rd Dobson, NC 27017-8372

• 

  Carolina Carports, Inc.

  PO Box 1263 Dobson, NC 27017-1263

• 

  Carolina Carports, Inc.

  608 Beal Pkwy NW Fort Walton Beach, FL 32548-3502

Review Details

• Review fromRon B

  Date: 04/22/2025

  5 stars

  Ron B

  Date: 04/22/2025

  I've seen bad reviews about CCI here and elsewhere, which concerned me initially. But, given the number of buildings they produce, the number of issues seem minimal. In all fairness, I felt I should leave my positive experience. I contracted through a local company in *************, and due to the large size of the building, I learned they would contract through CCI. I placed my initial order through the local vendor on 11/08/24. Due to holidays, my slab was completed the first of February. I called CCI on 02/06/25 to get scheduled. I was told there was a 3-5 week lead time. I explained I had a vacation scheduled for the week of 03/17/25 and could not be available. They advised they would note that and not schedule for that week. They then contacted me on 03/11/25, and told me the crew would be there on 03/25/25, the week after my vacation. On 03/25/25 at 7:45 AM, the crew arrived. The construction crew worked on the building for 4 days. There was an error on with the concrete layout that I had not noticed. The crew was able to correct the framing on site, and took it in complete stride. My experience was great all the way around. I was anxious and impatient, but well worth the wait. Very nice building and I'm very happy with the quality of materials and workmanship.....Credit where credit is due.

  Carolina Carports, Inc.

  Date: 04/28/2025

  We appreciate you trusting in CCI. Thank you for taking the time to pass along your kind remarks. We will certainly share this with our team.

• Review fromJim H

  Date: 04/01/2025

  1 star

  Jim H

  Date: 04/01/2025

  This company has the worst customer service. Going on a year now, and still waiting for things to get fixed that was damaged during install.

  Carolina Carports, Inc.

  Date: 04/03/2025

  We certainly apologize for your frustrations. CCI did send a service order shortly after install. The service order was reported as completed. CCI was not made aware that you still had concerns until your dealer contacted us on 3/12/25. We immediately issued another service order. We have attempted to schedule that service which was once delayed by weather and once by your personal availability. We will continue to work with you on a service date that is agreeable to all parties.

• Review fromBryan B

  Date: 12/17/2024

  2 stars

  Bryan B

  Date: 12/17/2024

  These guys are your best friend during the sales process up through delivery ...... I paid to have the entire garage insulated with R-17 insulation to the tune of several thousand dollars. Upon arrival for construction none of the construction crew members could tell me they had the correct insulation. None of the insulation they had with them had any markings so I called the "factory in Dobson NC for identification and proof that I was getting correct insulation. The folks at ** were extremely ugly at me for questioning them about the insulation....and I then made them send me technical data sheets. That really ****** them off. But they did it. Move forward 6 months. I called them yesterday to question why the soffit was not insulated and that I was trying to heat the building and the leaking soffits were making it difficult. The woman on the phone stopped the conversation, ***** curtly and with attitude to inform me my warranty was voided because I modified their building. Dammit man. Adding electricity voided their warranty. I replied I that is true why would I pay for r-17 insulation? She was curious as to why also. I then asked can someone in engineering recommend a way to properly insulated the soffits? She passed me to sales whom told me they have no instructions on how to insulate soffits,..Extremely Rudely. I told him get me over to engineering...he put me on hold and came back with a good technical way to insulate.....what a bunch of C*** Never do business here again. I was going to add-on but I will call someone else!!###!!

  Carolina Carports, Inc.

  Date: 12/19/2024

  We appreciate you reaching out regarding your concerns. To be clear, CCI is not involved in the sales process, that is a different vendor. We manufacture the unit and then a contractor comes out to install. On May 9th you spoke with a customer service manager. I have pulled and reviewed that call and do not find anything "ugly" regarding such. She politely offered to send you the specs in the materials you ordered, confirmed you have the correct materials on site and explained, as with all insulation materials, R values are based on application. These units are not air tight structures, that are corrugated metal buildings. The insulation is applied to the roof, side and ends walls which is what you are priced for. The "soffits" or trim as we call them are no insulated. We would be unable to advise of a proper method for that is it is not within our scope of work. In terms of warranty, per the terms, conditions and warranties in the binding contract, any alteration you make to a structure voids warranty. I am happy to further discuss this if you would like. You may reach me by email or phone.

• Review fromJessica G

  Date: 10/16/2024

  1 star

  Jessica G

  Date: 10/16/2024

  I ordered and paid a deposit with ****** factory for a carport. Apparently they use Carolina Carport for the install's. I wish I had known that in the beginning as I would have known to check their reviews as well as ******. I understand that they have busy schedules and weather permits only so much, but I missed 4 days of work waiting on "No call/No Show" scheduled deliveries. Finally, after getting frustrated, I cancelled my order and did receive my deposit back. Fast forward two weeks.. I come home from work to a carport that looked like a 5 year old put up, my landscaping bricks used to hold the carport up and a flat tire from the materials left in my driveway. I called them the next day and all they wanted to talk about was coming to remove the structure... I even agreed to let them come back out and repair/reposition the carport so that it wouldn't extend right across my doorway.. STILL NO CALL/ NO SHOW (another day of work missed) .This is the WORST customer service I have ever dealt with. They are rude, very unprofessional and only make excuses instead of offering solutions to their mistakes. Recap.. I cancelled an order after missing 4 days of work, carport was placed very poorly without my consent, used my landscaping to secure the structure, caused a flat tire due to debris left behind and missed an additional day of work for them to repair although they didn't show and I was basically called a thief by the **************** manager because I will not allow them on my property without calling law enforcement until a PROFESSIONAL company is paid to fix my driveway that was damaged by them. According to the reviews this company has a history of dishonesty, poor work and horrible customer service. Please make sure you check this company out completely before using them!!!

  Carolina Carports, Inc.

  Date: 10/17/2024

  Thank you for taking the time to relay your concerns. I have researched your interactions with our team to date by reviewing notes and recorded calls. In regards to rescheduling, our contract is specific that delays can take place due to circumstances beyond our control. We apologize if this impacted your personal schedule but we do not require that you be on site for install. We do allow the corners to be marked. At all times, calls were made ahead of the schedule date to advise of updates. On August 14th, during install, your son was on site. He instructed the contractor where to place the unit and signed the completed invoice. After install, you contact CCI to advise that you had a damaged tire, the unit was in the wrong place and you were not happy about the anchoring. The unit was placed where instructed, the unit is anchored to the concrete which was the foundation provided and we requested a quote for the tire damage so that we could properly address that. We also requested photos of any concerns you had with the unit as we are committed to making sure the unit is installed properly. To date, we have received 1 small photo of the unit which did not indicate the concerns noted. We have received no quotes or proof of tire damage. On August 29th we called to follow up and again request the info needed to assist. We also called to collect the balance as the terms are COD with a 1 year warranty so the account is past due. On September 3rd we attempted to contact again. On September 6th, you returned the call. We offered to move the unit as a courtesy although it was placed as instructed, we offered to fill any holes that the moving of the unit would cause and we again requested info regarding the tires. If you were not interested in moving the unit then we offered to pick it up since it has not been paid for. We dispatched the crew for pick up on October 7th due to non response and non payment. You told the contractor that day that you would have him arrested. We have offered to move the unit as a courtesy, fill holes that wouldn't exist had the crew not been told to place the unit in the wrong location and have offered to address the tire with proof of damage. At this time, we will be pursuing the payment and/or repossession through collections/legal remedies since you have made demands but have also refused access to the site. if you would like to discuss further, you are welcome to reach out to me directly.

  Jessica G

  Date: 10/30/2024

  The statements in this response are untrue and very contradicting. I do not see one time in your statement that my order was CANCELLED almost two weeks prior to the install that was NOT supposed to be done. I sent numerous photos and responded every time you reached out. I will not waste anymore time going back and forth when the truth speaks for itself, you have numerous reviews with the same issues. I only hope that customers considering this company read the reviews and are aware of the unprofessional, condescending and rude people they are dealing with before getting unwillingly involved in such chaos. Had I read this completely false response before the last contractor actually listened, understood as well as seen my concerns you could have taken me to court as I INSTRUCTED you to do in our last conversation prior to you sending another crew to my house without consent.

• Review fromDaniel H

  Date: 09/16/2024

  5 stars

  Daniel H

  Date: 09/16/2024

  I have used Carolina Carports two times now and have been satisfied with their support. Carolina Carports installed a simple carport for me in 2015 and the process was very smooth. More recently in Fall of 2024, Carolina Carports extended and enclosed my carport, adding a window, walk-in door, and a garage door. There was a minor hiccup or misunderstanding where the contractor installed the wrong building anchors and the structure failed my county inspection. Carolina Carport's reaction to the matter was swift -- they immediately shifted into action to correct the situation and alleviate any anxiety I had.

  Carolina Carports, Inc.

  Date: 09/18/2024

  Thank you for choosing CCI and for sharing your positive experience. We will certainly pass this along to our team.

• Review fromCharles H

  Date: 06/30/2024

  3 stars

  Charles H

  Date: 06/30/2024

  Im.happy with .y garage, but they didn't use as much material as quoted and I can't seem to get a refund. They tell me it's in the mail but that's almost 2 months ago!

  Carolina Carports, Inc.

  Date: 07/08/2024

  We appreciate you reaching out and are pleased to hear that you are enjoying your unit. I see that a check was cut on 6/13/24 for the refund. You spoke with ****** in our receivables department on 6/24/24. She indicated to give it a couple more days and let us know if it was not received. She has not received any further communication from you. We will reach out to our bank today to confirm that the check has not been cashed. If not, we will issue a stop payment on that check and reissue a new check.

• Review fromJustin B

  Date: 06/19/2024

  1 star

  Justin B

  Date: 06/19/2024

  I am starting to believe all the reviews on carolina carports. Ordered a building around 4 years ago got through that one with minimal problems other than rude customer service and no "Communication" at all.Fast forward to now, i have my own small buisness that i run out of that little shop i purchased from them, i went back to the dealer to have an addition built on to my current shop. No other company will connect to it. So we went through C.C. again and now going on 2 months ive called they said i had no lead time and pretty much was not a priority. So i went back and changed the order and added 1000$ worth to get lead time. I give them a call to check on the status now and they say additions get no lead time. What a joke. Im just a small mechanic shop trying to make a living and they are not trying to help my situation by not talking to me to at least let me know whats going on. If they dont start treating people better their buisness will be affected.

  Carolina Carports, Inc.

  Date: 06/19/2024

  We appreciate you reaching out and sharing your concerns. CCI is one of the only companies in the metal building industry that allows additions to structures after the original unit is in place. We do choose to offer this option to our customers with the understanding that additions do not have estimated or guaranteed lead times. All dealers are aware of this and should pass that information along at the time of ordering. I am unsure how adding $1000 to the order would have assisted in this situation as the dollar amount ordered is not the factor here. Many times additions take longer to complete on site than a new build. This becomes a larger concern if the customer has made alterations to the original unit. The contractors typically do not work on one another's structures so we have to balance the original crews work that is already in progress with the addition that will likely take longer. The crews are usually booked in advance. We do very much appreciate your business and I apologize if the dealer did not explain the entire addition process. I have alerted the customer service manager for this area so that, if possible, they can assist in expediting this for you.

  Carolina Carports, Inc.

  Date: 06/19/2024

  Update: Our customer service manager has spoken with the crew and attempted to call the customer. The crew will be available the 27th/28th. We will need the customer to reach out to ***** to confirm. She can be reached at ************. ext. 2029.

• Review fromJoe B

  Date: 06/11/2024

  1 star

  Joe B

  Date: 06/11/2024

  One of the worst companies I have dealt with in my entire life. From them not showing up, being snotty and rude on the phone, and just not fulfilling their obligations, I will never give them a ***** of my money ever again. If you like being jerked around and lied to or being treated rudely, they are the company for you. Otherwise, save yourself the trouble and headache and buy from someone else! I just wish I could give less than 1 star!

  Carolina Carports, Inc.

  Date: 06/12/2024

  I have taken the opportunity to review the notes, recorded phone calls and information regarding this account. The crew arrived on time at the site. They were unable to get up the driveway due to the steepness with a fully loaded trailer. During the call with the customer our representative explained that the crew was willing to go to all his other stops and circle back with only his building on the truck and attempt again. The crew would expend a significant amount of time unloading and reloading this building at each stop and lose time/money re-routing, but he was willing to do so. The crew did in fact complete the rest of his work and has circled back to this customer today as promised. The crew contacted the customer to advise of their arrival and the customer indicated that he would accept delivery. The crew is currently about 10 minutes out from the customer. We do apologize for any frustration or inconvenience. The crew and our staff have truly worked very hard to ensure that this unit is installed. Unfortunately, there is very little we can do to anticipate this type of issue in advance.

  Carolina Carports, Inc.

  Date: 06/12/2024

  Update: ******** arrived on site, the customer was there. Even with only the one unit on the trailer the hill is still too steep. The customer acknowledged that the crew could not get up to the site. The customer was offered a drop off or refund. The customer chose to be refunded. ********************** will issue a refund for the portion paid to CCI.

• Review fromC S S

  Date: 06/10/2024

  1 star

  C S S

  Date: 06/10/2024

  I ordered a carport on April the 8th on June the 5th they were going to install my carport on June the 3rd they called me and told me that they would have to reschedule for the next day June 6th because they were behind no problem June 6th came no carport got a phone call after 6:00 that afternoon stating that they were behind due to weather I asked was I going to get my carport next day I was told it would have to go back and be rescheduled because they have other orders ahead of me for the next day so they took the carport from ******** Virginia drove by my house to take the carport back to North Carolina so they could pick up orders for the next day I called ************************ left several messages never got a call back with me waited a week called I was told they would have to reschedule a month out my building permit would be running out they did not do anything to rectify this matter they just came up with excuses and not Solutions so they only pick and choose who they're going to put behind based on how much money you spend that's not how you run a business

  Carolina Carports, Inc.

  Date: 06/11/2024

  We apologize for any frustration or inconvenience this may have caused. We do try to avoid reschedule situations as much as possible. However, we do include that as a possibility in our contract terms and conditions so that customer understand that this is site built construction and there are certain things beyond our control that can lead to delays. In this case, this particular customer was not the only person impacted. The majority of the route was cancelled due to weather. The crew did spend 2 days in the area hoping that weather would ease to a point they could finish but it did not. The weather outlook was grim for the remainder of the route. We do have this customer back in a route for next week, 1st stop on the route.

• Review fromCarol S

  Date: 05/02/2024

  5 stars

  Carol S

  Date: 05/02/2024

  We ordered our enclosed garage from a local dealer in February. I received a call from Carolina carports a few days later to say they received our order and to call when we had the site ready. I called a few weeks later and they told me where to send the site photos. After I sent the photo's I received a reply of thank you. I was ready to wait as the local dealer said it might be 6-12 weeks. I received a phone call to set up installation for exactly 4 weeks after site photos were sent. The contractor then called me to ask if he could come a few days before scheduled install date. That was good with me. ****** and his crew arrived at the scheduled time and got to work. They worked very fast and hard with everyone knowing their job. When the were done the picked up all garbage and had a big magnet to pick up metal and screws. Yes we walked around and found another hand full but that is not bad for a construction project. We couldn't be more happier with our garage. I was also concerned when I read some of the reviews on here and on ********* I think most people that are happy with their product don't usually take the time to write a good review. I also left a good review on the ******** site that really had many bad things to say and they took it off and blocked me. They must not have wanted anyone to be happy. Thank you Carolina Carport for our new building.

  Carolina Carports, Inc.

  Date: 05/03/2024

  We appreciate you trusting Carolina Carports with your new metal building and are thankful that you took the time to pass along your kind remarks. We have also attempted to clarify some misrepresented situations on various social medias but like you, we do not have content control so our explanations many times go unheard. We appreciate your support and hope that your building will continue to serve you for years to come. We will share your remarks with our team.