At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 108 Commerce Dr, Dunn, NC 28334-3620
- BBB File Opened:
- 3/18/2004
- Years in Business:
- 21
- Business Started:
- 6/4/2003
- Business Incorporated:
- 9/27/1991
- Accredited Since:
- 12/14/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 59493 for this business, issued by North Carolina Licensing Board of General Contractors. The expiration date of this license is 12/31/2024.
These agencies may include:
North Carolina Licensing Board of General Contractors
5400 Creedmoor Rd
Raleigh NC 27612
- Type of Entity:
- Corporation
- Alternate Business Name
- Craftsmen Construction
- Classic Home Creations
- Prominent Builders
- Business Management
- Mr. Matthew Norris, President
- Contact Information
Customer Contact
- Mr. Dennis Ray Norris, Member
- Mr. Matthew Norris, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Diane G
11/07/2022
Cumberland Homes, Inc. Response
11/06/2023
It was only this weekend that it was brought to my attention that this negative review had been left on BBB's site. There should never have been as much time lapsed between the original complaint and an official response from our company. Cumberland Homes, Inc. is committed to customer service, providing well built quality homes, and outstanding warranty and follow up after our customers take possession.
*************** had made this same complaint on our ****** Business profile last October, although she did so anonymously on that site. Fortunately we were notified of that complaint and provided the following rebuttal:
"Whoever you may be, I am truly sorry you feel this way. However, I cannot assist in correcting issues nor can I provide a public rebuttal if you fail to leave a name or address. With your home being 8 years old, its to the age now that the cost of home ownership is starting to increase. Life spans on most components in a home are limited. It is to be expected to start having to replace or fix items the older your home gets. This is why we stress preventative maintenance during our home orientations and companies such as American Home Shield sell extended warranties to cover unexpected cost. In a perfect world builders could provide lifetime warranties on homes. Unfortunately, that would not be realistic nor would it be a sustainable business model. Again, I'm sorry you feel this way and the best of luck with your home in the future."
I'd like to point out that we had not been contacted by *************** at any point around the time she left this negative review. She also fails to disclose any specifics as what deficiencies or issues she had been having. This puts us in an impossible position to defend the quality of our homes, our conduct and reputation, or why something may transpired in a certain way. It is unfair to be able to provide a negative review without any substantive reason disclosed.
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