ComplaintsforShopper Local, LLC

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for services that were never delivered. Over $4,000 was spent between the graphics and kick off of the initial start up. Our ad never showed up in the stores they were supposed to be in. I canceled the account and demanded that they stop all attempts to charge my account over a year ago. This morning I was checking my bank account and found new charges on my account from **********************. These people are fraud and should not be allowed to operate.

  

  Business response

  04/05/2024

  Hi, Thank you for contacting Shopper Local LLC.

  We truly apologize for not been able to meet your expectations.
  I appreciate you for bringing this to our attention would take this feedback to improve as a company.
  As per our conversation on 03/19, we have already cancelled the future Ads for you. There would not be any further charges on the account.
  

  For any further questions or concerns, please contact us at ************ or write to us at **********************************.
  
  Thank you.
  Customer Service Team
  ********************** LLC

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I agreed to try an advertising plan that included 2 cycles with their register tape program at a local grocery store. First one started June 1, **************************************** May 2022. I didn't find find it useful, so I cancelled any further advertising and let it run through the final cycle. They continued to bill me. When I called (several times) they would assure me that I wouldn't be charged and that it was canceled. I accepted that without taking it further several times. I am still being charged as of now January ****. I woul like a refund of everything after the first 2 cycles that we agreed on and I paid for. I never agreed to anything further and I cancelled with them multiple times. They assured me each time that I wouldn't be charged any more. They continue to charge me.

  

  Business response

  02/05/2024

  Hi ******, 

  Thank you for contacting Shopper Local LLC. We truly apologize for the inconvenience caused.
  We appreciate you bringing this to our attention. 

  I tried calling you multiple times at ************, however its not getting connected. And no one is answering *************. I have sent you emails as well.

  Also, kindly confirm the last payment date, as per our record there no payment charged in Jan ****.
  Invoice was sent by mistake, which is discarded. Contract has been cancelled & there will be no further charges.   

  Kindly provide the number to reach you or please call at ************ to discuss this further.  

   

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Geo target who is owned by shopper local has not performed as promised.Not one lead or interaction has occurred from this company.They go thru ALL the motions but it's just to collect the grossly large monthly fee. None of the employees can provide any PROVABLE DATA on views/clicks/interactions.Can you say SCAM? DO NOT USE THIS COMPANY!

  

  Business response

  08/11/2023

  Dear Customer,
  
  We set a high standard for ourselves, and Customer satisfaction is our top priority. We are truly sorry that wasn't demonstrated to you.
  
  As found all services were provided as per contract terms and we did provide additional reports showing delivery, apart from the monthly dashboards showing campaign metrics.
  Our contracts are non-cancellable however we have cancelled all future services, Campaigns have been stopped and nothing is due on the account.
  
  If you have any queries, feel free to call us at ************ (Monday-Friday between 8 AM - 5 PM **************** Time).
  
  We wish you all the best in the future.
  
  Regards
  Customer Service Team
  ********************** 

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company says they will place geo fencing targeted ads within a radius around my zip code using key words. They sent a videographer and did the commercials but no one in my area has seen the ad. I know thousands of people in my area and the company is saying theyve touched ****** people. But they cant prove any of it. I want my money back as they are not holding up their side of the deal. Any contract we had was void when they didnt do their part. They are scamming people left and right and should be out of business. What a huge waste of time and money. I could have done my own marketing with that money for far less time.

  

  Business response

  08/11/2023

  Dear Customer,
  
  We set a high standard for ourselves, and Customer satisfaction is our top priority. We are truly sorry that wasn't demonstrated to you.
  
  As found all services were provided as per contract terms and we did provide additional reports showing delivery, apart from the monthly dashboards showing campaign metrics.
  Our contracts are non-cancellable however we have cancelled all future services, Campaigns have been stopped and nothing is due on the account.
  
  If you have any queries, feel free to call us at ************ (Monday-Friday between 8 AM - 5 PM **************** Time).
  
  We wish you all the best in the future.
  
  Regards
  Customer Service Team
  ********************** 

• Initial Complaint

  11/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We satisfied their payment schedule for the ad that was to appear on the ******** register receipt. Numerous attempts to contact the company were made to conclude business since our company information was not showing on any ******** receipts as promised. However, from November 2021 through July 2022, they continued to remove payment from my account after being told they were no longer authorized. Repeatedly, we were told someone would return our call which has yet to happen and the credit card had to be canceled to get them to stop charging it. In September, their representative had a mock receipt printed and sent a picture from the front seat of their car. When we inquired to the made-up receipt, they avoided the question but did not deny it. Last month we received an invoice in the mail for payment due to them since they couldn't access our credit card. One phone call and we were told to disregard the invoice, as it was not valid, but they would not give us any information about the previous issue. We are due a credit for overcharge of services NOT rendered. With no return phone calls and numerous emails, we have had no response from this company. We will not give them a credit card to issue the refund for fear of them charging us again. We requested refund by check.

  

  Business response

  12/13/2022

   “Dear Customer,
  
  Thank you for reaching out to RTN. We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our business.
  As found the tapes were delivered to store through ***** and we also confirmed the installation of receipts with store. As per our contract terms each cycle is approximately 200000 ad spaces or up to 12 weeks, whichever occurs first, distributed at the location.
  
  We are initiating the refund of $2200, even though the Ads were printed and installed as per the contract.
  
  If you have any further queries, You can also call us at ************ (Monday-Friday between 8 AM - 5 PM Eastern Standard Time) or email us at ***********************
  
  Regards
  Customer Service Team
  RTN – Register Tape Network
  ************
  ************************

  Customer response

  12/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the refund is received.
  
  Sincerely,
  
  ****** ************

• Initial Complaint

  10/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We signed up with this company which sells advertisement on shopping carts. We were promised our ad would appear on the front of the carts and in the child seat of the cart. Our contract indicates 40% of the carts would have our ad. First, the ads were not installed within the timeline we were given. When the delay occurred, we were not notified instead it was me having to reach out more than three times for an update. Twice, during the updates the rep ***** was sending me pictures of herself standing next to an ad that wasn’t ours. I expressed how upset we were, but not once did she pick up the phone to call me. She would rather text, which I find a bit unprofessional. Especially when I am upset with the level of service we have yet to receive. When I reached out again, requesting the install date, she tells me that the installers never got back to her. Not sure how that is supposed to make me feel better about the money we are spending or the lack of service we have received since signing up with them. On 10/28, I called the rep ***** assigned to us, and asked can she speak as we have a lot of issues with our contract and the lack of service we are getting. She advises me she can’t talk or step away from this conference call she is on to address the following issues we have with our contract, and why we no longer want this contract as this company has not lived up to their part of the contract. We went to the ****** ****** store now three times in less than three weeks. We were told our ad, would be on the front of carts and where the store directory is. The person we spoke to today told us the same on the phone. We have no ads on any of the carts on the front. Yes, we went thru every cart at the location, located in the parking lot, in the stores while customers were shopping then pulled out every cart to take pictures and videos. The other issue, we found some carts have double ads, meaning two of our ads are stacked in the cart behind each other. We paid for t

  

  Business response

  11/09/2022

  Dear Customer,
  
  Thank you for reaching out to AdCart. We set a high standard for ourselves and we are sorry to hear this was not met in your interaction with our business.
  As found the store was installed on 09/16/2022 and we did a follow up visit on 09/19/2022 to ensure all carts are installed, It was again serviced on 10/13/2022. Our contract states we only install Ads on the child seat.
  

  We apologize that you had difficulty reaching out to us however we have shared contact details below and your reps manager also reached out to you on call and email. Feel free to reach out to us any time with your query, Our team would be happy to assist you.
  
  If you have any further queries You can also call us at 877-251-4592 (Monday-Friday between 8 AM - 5 PM Eastern Standard Time) or email us at [email protected]

  
  
  Regards
  Customer Service Team
  AdCart

  Customer response

  11/10/2022

  
  Complaint: ********
  
  I am rejecting this response because: The company dates do not match up with what was sent to us by way of text messages. Furthermore, the carts are not installed properly. Last we spoke, they were sending an installer out there to review what we have mentioned. No follow-up was done. Instead, we received the following email reply to our concerns. Taking our concerns, and stating they are libel and slander is unreal. We have a contract that we would love to get out of given our concerns. Our feedback and concerns are not slander, when we are paying Adcart for a service they are not delivering. The following email was sent to us from the individual who reached out. Their only concern is that we remove the post, not resolve our issue or cancel the contract and we can go our separate ways. 

   

  Follow up note:    Everything we discussed as it relates to start date and ad placement on the cart are written and expressed in the contract, which you have a copy of.   There is no additional material to leave behind.   No material was omitted.
  
  
  You mentioned that my comments pertaining to your BBB post were dismissive when I mentioned a “misunderstanding.” That was me being overly kind to a BBB post that was not factually accurate.    As it stands, libel and slander are present.    I was trying to address the situation in a kind way.  Again, I am asking you to remove the post.   
  
  ******** ****
  Adcart/Clean Display 
  Regional Sales Manager
  610-202-8768
  
  Sincerely,
  
  **** **********

  

  Business response

  11/16/2022

  Dear Customer,
  
  As per our recent discussion on the issue we have decided to pause the payments and give you time till Jan'23 to decide if you want to continue with the remaining 6 months of contract. After the initial complaint we scheduled maintenance visit and all ads are up and running, details of which along with the pictures were shared with you and also attached here.
  
  We hope to have resolved your issue and appreciate your patience. Looking forward to serve you better in Future.
  
  For any queries regarding you can also call us at 877-251-4592 (Monday-Friday between 8 AM - 5 PM Eastern Standard Time).
  
  Regards
  Customer Service Team
  AdCart
  

   

  Customer response

  11/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to Ms. ***** for your call, and you extreme kindness to this matter. We are extremely happy with the resolution, the follow-up on the ads and we will speak come the New Year. Hope you have an amazing holiday!
  
  Sincerely,
  
  **** **********

• Initial Complaint

  10/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They charge me to place ad on back of Shop Rite Market receipts for 2 years. Since owner of the AD was placed we seem the ad twice. The owner lives near Shop Rite Market (**********, PA) and never seem any business Ads. I emailed the Rep of Shopper Local (RTN) this. I do believe they are scamming businesses with places ads and no ads are placed. Shopper Local (RTN) sent me a final invoice $97.50 which i paid. Invoice Number: ****** in July 2022. Now today 10/17/2022 they are seeking more money with no invoice.

  

  Business response

  10/21/2022

  Dear Customer,
  
  Thank you for reaching out to RTN. We set a high standard for ourselves and we are sorry to hear this was not met in your interaction with our business.
  As found the tapes were delivered to store through ***** and we also confirmed the installation of receipts with store for the first 2 quarters of your yearly contract hence we are not able to process the refund however we have cancelled the remaining 2 quarters of your contract even though the ads are pre-printed and the initial term is non-cancellable.
  
  If you have any further queries You can also call us at ************ (Monday-Friday between 8 AM - 5 PM Eastern Standard Time) or email us at ***********************
  
  Regards
  Customer Service Team
  RTN – Register Tape Network
  ************
  ***********************

  Customer response

  10/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  06/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Register Tape Network (RTN) dba, Shopper Local LLC directly solicited me for funds greater than $3K. An agreement was entered and specific terms including start dates, ad cycles and additional details were discussed and agreed upon in a contract. RTN not only failed to adhere to contract stipulations, they also deliberately passed along inaccurate information suggesting that they were operating within the terms of the agreement. I have documented both in email and recorded conversation these details. Due to the blatant violations of the agreement I requested a full refund. I desire never to deal with this company or any of their deceptive practicing representative ever again.

  

  Business response

  06/27/2022

  Dear Customer, Thanks for reaching out to us with your concern. We apologies for the inconvenience caused and would like to commit on getting the things done right way. We would like to confirm that your ads are running at the store, we have called the store and also arranged a visit to the store confirming that all registers are running tapes with your ads on them, Attached pictures from store.
  For the inconvenience caused we have given you a free cycle(Approx. 3 months) at the end on your contract terms. We appreciate your business and would like to thank you for choosing us as your marketing partner.
  
  For any further concern or query please feel free to write to us at – ************************

  
  Regards
  Customer Service Team
  Register Tape Network
  Subsidiary of Shopperlocal, LLC.
  **** ******* **** ****** ** *****

  Customer response

  06/29/2022

  
  Complaint: ********
  
  I am rejecting this response because:  I had a contractual agreement which required the start of the cycle to begin on the 23rd of May, 2022.  I have submitted proof to the business that as of June 14th, 2022 the ads were not being printed and run.  The represents a three week delay I would have not been made aware of if I had not been verifying these services were indeed performed.  I have had a conversation with their various representatives about this and send physical proof by way of email.  I mentioned that I was not interested in additional ad cycles as a method of resolution.  I will be only exhausting the market after my initial cycle.  We have a binding contract and this is borderline breach of that agreement.  I've asked for them to offer either a refund as initially requested or submit an alternate acceptable method of resolution.  It is not okay to simply disregard a binding agreement.  
  
  Sincerely,
  
  ***** ******

  

  Business response

  07/04/2022

  Dear Customer, Thanks for reaching out to us with your concern.
  As stated in our previous response the ads were live at store by 05/31, we called the store on 6/14 when we received your email and our representative visited the store on 06/27 to confirm all registers were running tapes with your ads on them. Please understand that as per our contract terms and conditions all start dates mentioned are approximate, also our contracts are non-cancellable as the ads are pre-printed. Hence the account does not qualify for refund.
  
  We apologize that the ads were delayed by 8 days however to compensate for this lost time we have given you a free cycle (approx. 3 months) which can be availed at the same store after the initial contract terms or at any nearby store during the contractual term(during high season for your business) at no extra cost
  
  Please reach out to us on [email protected] or Call us at 877-251-4592 if you have any queries.

  Customer response

  07/05/2022

  
  Complaint: ********
  
  I am rejecting this response because:  The business is being dishonest about the start date of my ad.  I sent them an email with proof of the receipt.  I will not accept an additional cycle because I did not want any additional cycles.  This business seems completely unwilling to compromise after failed promises and I am asking for something other than the free cycle.  Without willingness to compromise I will be forced to take other action.  This is my final request for compensation other than a free cycle.  
  
  Sincerely,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩