Business ProfileforPeter Millar, LLC

PMUS-******** was an order placed on Sunday, 7/28/24 via Apply Pay which is linked to home (desired) address. However, on the receipt, I immediately noticed that Peter Millar placed the order under a vacation home address which was my last order address with them. I immediately emailed their ***************** (only option on Sunday) and explained that the delivery needed to be corrected. I got no response. Immediately this morning I called their service and on second try got through. I explained the issue. I was told they would follow up and email me. Finally this afternoon at 1:08 pm *** emails me and says they can't help me as my order is "pending". I know they can because the charge is still pending and I haven't received a shipping notification. I tried to call back and waited and waited (13 minutes) in que and my call doesn't get picked up despite a "two minute" wait time. When I tried to opt to leave a call back number I get hung up on. Horrible customer service and no way to recoup my lost money because I can never get those two shirts. They could have simply printed a new send label but they chose not to do that! I've ordered several times from them but this will be my last order. Don't risk your money for terrible customer service.