We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Latino Community Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Latino Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Latino Community Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/29/2024, I made a cash deposit in the amount of $265 at the Banco Cooperara Latino *** located at ********************************************. And the *** invalidated my pin after I made the deposit and at that same moment the *** was disabled, not giving me a receipt or having the deposit in my account. I went to the bank on 12/02/2024 to make the claim and the bank tells me that they cannot do anything with my case because the *** reports that day did not show the surplus money, which was my money, and I have called several times to have my case resolved and my money returned and they do nothing, I feel scammed and robbed by this bank.

      Business Response

      Date: 01/02/2025

      Good morning,

      We want to acknowledge this complaint and let the BBB know we are investigating this matter. LCCU has a standard dispute process, and our team was notified today to research this and ensure the member has taken the proper dispute process steps. We will also contact the member to inform them of the current status. We will continue to work through this until the matter is resolved. 

      Best,

      ******* ********

      AVP-Compliance

      Customer Answer

      Date: 03/07/2025

       
      Complaint: 22714630

      I am rejecting this response because: Good morning, My name is Lissetteh ******, I am contacting you regarding a complaint I made on 12/20/2024 against the Latino Community Credit Union with the assigned number 22714630.
      I have not had any solution or response to my complaint, a lot of time has passed and there is no progress on my case.
      If you need more proof or for me to explain again what my complaint is about, please contact me at my phone number ************** or by my email: **************************************************************************************************************************************************************************


      Sincerely
      Lissetteh ******


      Sincerely,

      Lissetteh ******

      Business Response

      Date: 03/11/2025

      Good afternoon,
      In regards to Complaint # ******** we are happy to report that it should be considered as resolved. Upon reviewing the member transactions  activity it was decided to provide a full refund of the $265 to her shares account on 1/15/2025. The refund was completed on that date. The same day our Regional VP for the Triangle Area spoke to Lissetteh ****** and confirmed the refund. The same staff member has called member several times since 3/7/2025 to clarify any concerns, yet no one has answered them. 
      Please let us know if further information is needed.
      Regards,


      ******* ********

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August ******- July****** I made 100% clear to teller that these payment were towards the principle amount.I went in again today to make another 2,000$ payment towards principle and was told that I still owe way more than I should. the money I previously deposited towards my principle amount was being used towards regular truck payment. there for (Latino community credit Union ***************************************** Raleigh) did not do as I said with my own money. they are still charging for all the interest on my truck. I tried to speak to someone about this matter and was told they had no time for me. This is something that should not be going on, they are practically stealing my money and I will like to have that fixed. if further action is required I will proceed thank you.

      Business Response

      Date: 11/19/2024

      Good afternoon,
      In reference to Complaint #******** submitted by Mr. ********* we can confirm that our ****************** has made several attempts to reach-out to member in order to properly address the issue. LCCU will continue to call Mr. ******** and BBB will be updated on any progress made.

      Regards,

      ******* ********

      Business Response

      Date: 11/21/2024

      ******* ********<********************************************************************>

      AttachmentsWed, Nov 20, 3:36 PM (17 hours ago)
      to*************************************************************,me,Perla

      Good afternoon,

      In regards to Complaint # ******** we are happy to report that should be considered as resolved. Our Consumer Lending ** spoke with the member late yesterday afternoon.  His loan was completed online on 5/4/2022.  He went into the Carrboro branch on July 2, 2024, to inquire about his balance.  The teller provided the information, and he thought his balance was higher than it should have been.  He then realized after speaking with the teller that while he thought the loan was set up for 48 months, it was set up for 72 months.  He then asked the teller to transfer $3000 from his savings to his loan as a principal only payment.  Unfortunately, SECUs system did not allow principal only payments for consumer loans.  The member did another $2000 payment on 8/2/2024.  The ** called the branch yesterday to see if the teller communicated this information to him, but she was unable to confirm this. 

      Then, our ** contacted Mr. ******** and took the time to explain our system conversion to him and that going forward we will have the ability to process principal only payments.  We think his main frustration was the lack of communication and possibly some misunderstanding with the original loan set up.  The member was satisfied with the **s response and is no longer upset about the situation.  LCCU will be refunding the interest portion of the two payments to the borrower due to the miscommunication.

       

      As a side note, Mr. ******** paid the loan in full on 11/5/20024. Please find attached the letter mailed to member today.

       

      Please let us know if further information is needed.

       

      Regards,

       

      ******* ********, CAMS, NCCO

      Compliance Assistant Vice President

      Latino Community Credit Union

      *********************************************************

      Mailing address: *****************************

      Phone: ************** Fax: **************

      *********************************

    Latino Community Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.