ComplaintsforO2 Fitness Club

• Initial Complaint

  02/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  02 fitness is in breach of our contract agreement. After reviewing the contract they are trying to extend my contract to recover covid 19 loses even thought the contract is clear when it ends 3/31/22.

  Business response

  03/14/2022

  Business Response /* (1000, 5, 2022/03/04) */ Contract ended 2/28/22. Consumer Response /* (3000, 7, 2022/03/14) */ Accounts close and no balances owed.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  As a retired psychologist from the**** Medical Center-***********, I bought & moved into a home in ******* county in mid-May 2021 and joined the nearest indoor pool at the O2 Fitness****************, ******* county and paid the annual membership of $599. 5/21/21 ****************. However within 6 weeks, as I swam laps for an hour every other day, I began to have skin rashes on my legs & upper body and by August, I woke up on a Sat. am to find my face and lips grotesquely swollen so went to the**** Urgent Care in *********** thinking it might be a recurrence of the impetigo on my face the year before & the doctor recommended that I apply a cortisone cream & I didn't swim until it cleared. However, the swollen face-lips & body rash occurred again & again so I returned to Urgent Care twice more, where I received a steroid shot and a prescription for an ointment but it took until the visit with my**** ********* Family Physician and one last O2 swim in August for us to confirm that it was a severe allergic reaction to the bromine used to "purify" that pool so I had to stop swimming there & requested a pro-rated refund of my membership submitting a letter from my**** ********* Urgent Care provider, **********, FNP-C. I finally received an email from their ******* headquarters 10/15/21 stating that I would receive a pro-rated refund of #395.31 (Invoice #*********) in the form of a written check and another email the same day from the manager of the ********* club, ***************, confirming the refund and notifying me that it would be 4-6 weeks before I'd receive the check by mail. However, by the end of Nov. 2021 it had not arrived so I phoned the ********* club & asked for******** but he didn't come to the phone, rather sent the message "the check is in the mail", which was a lie; it never arrived. Since I was out of town Dec. 9-30, it is only now that I'm lodging my complaint & including a doc with copies of the O2 emails re. the $395.31 refund they still owe me.

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2022/01/14) */ We have contacted our home office team to ensure this check is getting sent out and it is. With Covid we have had many employees out and thank you for your patience. Consumer Response /* (3000, 11, 2022/01/28) */ This is to follow-up on my original complaint of 1/07/22 (shown as the top complaint on the BBB website) that O2 Fitness had agreed by email (10/15/21 & also confirmed by same day email from the local manager) to a pro-rated refund $393.31 of my $599. annual membership (for swimming only) because of my severe allergic reaction (as confirmed in a letter by my health care provider) to the "purification" chemicals in their ***************** county pool. On 1/14/22 (3 months after they said I'd receive the check in 4-6 weeks) O2 Fitness responded to the BBB: "We have contacted our home office team to ensure this check is getting sent out and it is. With Covid we have had many employees out and thank you for your patience." A week later (1/21/21) having still not received the check, I went to the ******* county club again and spoke to the manager, whose excuse was that there were so many refund checks ahead of mine, that I'd have to wait and once again, told me that the refund check would be mailed. Now (1/28/22), another week has passed and I have not received the refund check of $393.31 that was promised on October 15, 2021. No wonder that the BBB has received 49 complaints about O2 Fitness in the past 3 years (18 for billing & 30 for product or service) and has been given a rating of only 1.75 out of 5 stars! What next? Well there's always the small claims court, where I can take action for a small fee. Consumer Response /* (3000, 11, 2022/01/28) */ This is to follow-up on my original complaint of 1/07/22 (shown as the top complaint on the BBB website) that O2 Fitness had agreed by email (10/15/21 & also confirmed by same day email from the local manager) to a pro-rated refund $393.31 of my $599. annual membership (for swimming only) because of my severe allergic reaction (as confirmed in a letter by my health care provider) to the "purification" chemicals in their ***************** county pool. On 1/14/22 (3 months after they said I'd receive the check in 4-6 weeks) O2 Fitness responded to the BBB: "We have contacted our home office team to ensure this check is getting sent out and it is. With Covid we have had many employees out and thank you for your patience." A week later (1/21/21) having still not received the check, I went to the ******* county club again and spoke to the manager, whose excuse was that there were so many refund checks ahead of mine, that I'd have to wait and once again, told me that the refund check would be mailed. Now (1/28/22), another week has passed and I have not received the refund check of $393.31 that was promised on October 15, 2021. No wonder that the BBB has received 49 complaints about O2 Fitness in the past 3 years (18 for billing & 30 for product or service) and has been given a rating of only 1.75 out of 5 stars! What next? Well there's always the small claims court, where I can take action for a small fee. Consumer Response /* (2000, 20, 2022/02/08) */ Hello, Actually this was resolved last Friday, Feb.4, 2022 when I finally received the check of $395.31 from O2 in the mail and immediately deposited it to my bank account...almost 4 months after they promised to pay me 10/15/21! I think it may have been moved to action by my email to***** *******, manager of their ***************** county facility: informing him of my latest complaint to the BBB then adding that if that didn't prompt their payment, I would turn to the Small Claims Court. Thanks for your assistance/leverage! *********

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ******* ***** I signed up for the month to month membership which I was told I could cancel at anytime. I was never told I needed to write a letter stating I would want to leave to me that's seems like what u would do on a contract. Any way I stopped paying because I obviously wanted to leave the gym. Was not aware the payments would collect even though I was on month to month payments. They waited till the payments reached the 100's to send text and emails instead of calling me the first time around when I stopped paying they will not cancel my membership till payed leaving me stuck.

  Business response

  12/30/2021

  Business Response /* (1000, 5, 2021/12/22) */ Mr.***** feels that once he stopped checking into our club that we should automatically cancel his membership. As per our membership contract we require a 15 day notice to cancel a membership.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paid for a gym membership in full in January 2020. Paid in full to get a good deal which they were great about. But then the world shut down and I have been unable to use what I paid for. My membership expired before I was able to use what was paid for. We were pregnant with our fourth child and even when the gym reopened was trying to avoid enclosed public places with a newborn and asthmatic wife at home. Just would liike the money I paid back as it has not been used for what it was intended in the time frame it was intended for due to Covid.

  Business response

  10/04/2021

  Business Response /* (1000, 5, 2021/09/22) */ We have added the time we were closed back onto all all paid in full memberships. I will be more than happy to add extra time as well when you are ready to come back so that you will get to use what you have paid for. We understand these are extenuating circumstances which is why we are willing to give you the time back. Consumer Response /* (3000, 7, 2021/09/22) */ Unfortunately I am unable to utilize the gym at this time. We paid for the year we needed and knew that after our fourth child was born I would move to working out from home due to time constraints. The intended use was the time that was paid for in advance not for later years. Although I do appreciate the gesture - unfortunately the time paid for will never be redeemed.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In September of 2020 O2 fitness send me to collections for less than $20 after making no attempt to contact me and for an outstanding balance while they were closed. I was eventually able to speak with *********** III who resolved the situation and apologized for the error and assured me my membership was no more. April 2021 I again receive a letter stating I was being sent to collections for an outstanding balance of $100+, this I again spoke to Mr. ****** who again resolved the situation and assured me it would not happen again and my account was closed. 9-17-2021 I check my credit and have one negative review. It is from O2 fitness for an outstanding balance of $114. I have an email chain corresponding to this.

  Business response

  09/28/2021

  Business Response /* (1000, 5, 2021/09/20) */ Contact Name and Title: ************ Contact Email: ******************************* This has been resolved and Mr.********** has been contacted. This was an error with our Client services Company and we apologize for this error. This is the email received. *********** did everything on his end. Once again, our apologies. Client Service 1:25 PM (2 hours ago) to ****, me So sorry, there was a duplicate account and one was closed. I've just closed the other and it will be removed from credit at the end of the month. Consumer Response /* (3000, 7, 2021/09/27) */ I have been contacted by the company and assured the situation has been resolved and I will see the negative review dropped from my credit by months end. I will consider it resolved at that point.

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