We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Duke Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Reviews

This profile includes reviews for Duke Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Duke Health has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Denielle C

      Date: 09/28/2023

      ****** billing is a mess, I've provided them with my insurance card for a year. My insurance company contacted them directly,yet they are still billing me directly for a visit from a year ago. It took 9mos for the eye clinic to get the billing right and rheumotologist but the other specialist cant seem to get it together. Last I checked they are contracted with BCBS so they should not be billing me.

    • Marco T

      Date: 04/11/2023

      My wife and daughters went to perform the standard yearly eye check.My wife was told she had to pay only 150USD and eveything else would have been covered by the insurance.With our great surprise we received a bill of 441USD and once contacted **** told us we have to contact our insurance becauser their provider doesn't work with our insurance.1) We didn't approve any additional expense of 291USD 2) Why were we told the person was out of network?3) Why were we clearly told we didn't have to pay anything on top of the 150USD?Terrible service and not possible to trust them.

    • Russ G

      Date: 07/06/2022

      When I first attended a Duke specialist, they created two additional, future appointments in case the initial appointment determined that they would be required. The results of the first appointment negated the need for the two future appointments and the doctor's office cancelled them. However, Duke MyChart wasn't updated so I had to spend almost 1 hour each time to cancel the appointment as MyChart let's you request or change but not delete. So, because of an internal miscommunication between two Duke offices, I had to spend several hours on hold (approx 1 hour each time) so that I wouldn't get charged for an appointment that had already been cancelled by the attending physician. Either allow appointments to be cancelled using MyChart or get more people answering the phone.

    Duke Health is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.