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          Millennium Hotel Durham has 1 locations, listed below.

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            Business ProfileMillennium Hotel Durham

            Hotels

            Contact Information

            2800 Campus Walk Ave

            Durham, NC 27705-4479

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            Email this Business
            (919) 383-8575

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            Full service hotel located one mile from Duke University Hospital and Duke's West Campus.

            Business Details

            Location of This Business
            2800 Campus Walk Ave, Durham, NC 27705-4479
            Email this Business
            BBB File Opened:
            3/29/2000
            Years in Business:
            42
            Business Started:
            1/1/1982
            Contact Information

            Principal

            • Ms. Lu M. Sadler, Director of Sales & Mktng

            Customer Contact

            • Ms. Lu M. Sadler, Director of Sales & Mktng
            • Mr. David J. Truesdale, General Manager
            Additional Contact Information

            Fax Numbers

            • (919) 383-6035
              Primary Fax
            • (919) 383-5043
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/01/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I stayed at the Millennium Durham for 4 nights (1/11-1/15) in January ****. I was charged $272 on 12/31/24 for my stay, which is what I agreed to. I booked through Traveluro, a third party site.After my stay, the hotel charged me an additional $68.12 (on 1/15/24). I was given no indication this would happen, and the only reason I noticed was by checking my credit card statement. When I asked for clarification, I was told it is a "facility fee". I did not use any facility outside of my room in the hotel the entire time I was there. I was provided no receipt for this (and the receipt I was provided by Traveluro did not include this fee). This was not communicated to me when booking the hotel, when checking in, or at any other point before, during, or after my stay. When I asked for additional clarification and a refund, the company stopped responding to me. My credit card claims that as long as the charge is classified as a "fee" there's nothing they can do to dispute it.I would like this fee to be removed from my statement.
            Read 10 More Complaints

            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Eastern Carolinas

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            BBB Reports On

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