Customer ReviewsforGuardian Logistics Solutions

As business owners we have had to get lawyers involved to get paid from them at the *****/****** facility in **************, it's been since March and they never paid us and still haven't and they actually dodge our calls. We want our money plus interest but if they don't respond soon our lawyers are waiting they have until June 1st 2024

This company was contracted by a third party to deliver a bed to my home. It was initally scheduled for delivery July 28th between 9:30-1:30. I was told when they no call/no showed that the truck had broken down and would be delivered the following Monday. I received a text that the bed would be delivered July 31 between 1:30-5:30. Another no call/no show. I was told they couldn't find the bed before the morning truck went out and they were sorry but the truck had to deliver the rest of the route. Then I get a text that the bed would be delivered August 4th between 3:00pm and 7:00pm. Another no call/no show, several phone calls later to the company I was told they had lost the bed on the dock. The supervisor ****** tells me she looked for it herself and could not find it. She says she'll have to look for it on camera and see who signed for it. I had to remind her it was supposedly on the truck that broke down on the 28th. She tells me they can't find it so they will have to notify the third party that the item has been lost. 2 months later I get a text that says the bed will be arriving Sept 20th. I get another text that says it is scheduled for delivery 9/22. The company does another no call/no show with the bed. This time I get no explanation why I received that text. Sunday night i receive a text that says your bed has been delivered on 9/24 at 6:24pm. Still no bed. No explanation why I received such a text from them. Now I am being notified that on 9/26 that the bed will be delivered tomorrow 9/27. This company is fraudulent. They have now no/call no showed to my house 4 times. They rarely answer the phone and the only thing Mrs. ****** will say is she is sorry for my inconvenience. They are not keeping their word and should have never been contracted to deliver for such a prominent 3rd party company. Their inability to keep their word has broken all trust. I will never order from the 3rd party again and I have let them know of the same.

Horrible experience. First, they were to call me to schedule delivery of my furniture. Nevertheless, one day, without any notice, they just arrived with my delivery. I wasn't ready for the furniture, room not emptied, so had to return it. Logistics then scheduled the delivery. When they came they had the bed but no rails to put it together. They didn't bring the nightstand at all. What is going to come of all this is completely unknown. The confusion, stress and worry are awful. To make it worse I couldn't just leave a review, they wanted my personal information to do so. Obviously thought this nightmare might be made up.

Horrible company, horrible service, deletes evidence. Do not use this company!
So ********** contracted this company to pick up a return. The return was scheduled for pick up on 7/14 between 10 am and 1 pm. The package was a huge bath surround 60 x 75 to be returned. I moved it outside ready to be picked up (by myself). and waited. They never came. I left to go to work. at 2:45 pm they called, leave no message and no call back reference. I have a camera system I checked package is still outside. Package was never picked up. Had to pull the huge thing back inside during the rain. Then I look at tracking link to see if any updates...none posted but I did screenshot it. Then I text the text service, no reply. Then I call and leave message---No reply, Then I email and contact customer service. I got a reply to send them reference code and check tracking site. I sent them code and I had already checked tracking site...now it said my tracking and reference code didn't exist.

They completely deleted the tracking and reference code. Then I call and send additional emails...no response the company is ghosting me. Not only are they ghosting me they went back in their system and completely deleted the job reference and codes.

This company is horrible, don't expect them to actually complete a job, or respond. If they do something wrong they will erase the evidence. Download and screen shot everything.

I'm still trying to contact them, no response, and I've been hung up on.