Complaints

This profile includes complaints for Spiffy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spiffy

  4506 S Miami Blvd Ste 150 Durham, NC 27703-5077

  
• 

  Spiffy

  5256 W 111th St Los Angeles, CA 90045-6201

  
• 

  Get Spiffy, Inc.

  2290 Springlake Rd STE 102 Farmers Branch, TX 75234-5801

  
• 

  Spiffy

  1865 Scott Futrell Dr Charlotte, NC 28208-2702

  
• 

  Get Spiffy, Inc.

  675 Ponce De Leon Ave NE Atlanta, GA 30308-1884

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January ******* Technician left car unsecured without voice call as he did when he arrived. I later happened to see a text the car cleaning service had been completed. When I llokked out the door, I saw the Spiffy van was gone. I called to explain and was told: You have a good one. There have been thefts in the area. For sure if this were a major city my car could have well been stolen. When I lifted the trunk door, I saw the black dirt around the edge of the trunk, the rim all the way around the sides of the trunk and car doors. With wet and dry paper towels I also cleaned around the tires and front grid of the car. It took me a good fifteen (15) to clean most the black marks off my car. I suppose it is good that I did not get to tip him.The technician called and when I explained he also said You have a good one!

  

  Business Response

  Date: 01/31/2025

  Good afternoon.

  Spiffy has refunded customer their entire amount for the service which was $84.73 today to her original form of payment.  The Regional Manager for Spiffy is personally calling ********* now to apologize and offer to touch her vehicle her vehicle up for free in effort to satisfy her complaint regarding the quality of the service performed.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a car wash for my SUV on 3/1/2024 and the Spiffy employee promptly arrived and I told him I purchased the add-on services to have two car seats washed and detailed. He acknowledged my statement and finished washing the car within the next few hours. However, the two car seats were completely untouched and I sent Spiffy proof the seats had not been cleaned. I have followed up three times without receiving a substantive response or a refund. I have emailed and called. This is very frustrating and poor customer service. I will not recommend ********************** to friends and family.

  

  Business Response

  Date: 05/29/2024

  We will issue a $43 refund for the upgrades. 

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my front brakes and rotors replaced by Spiffy on November 27, 2023 for $353.93 (tax included). The tech who came out was very kind and courteous, absolutely no complaints with his superb customer service. However, shortly after my service I realized that the wheel cap on my front passenger side tire was missing. I reached out to the company twice via email (emailed 11/28; no response. 12/3, emailed again) and finally received a text message from the tech 12/4 requesting my vehicle's details in order to get a replacement. It's been silence ever since. It's now 12/11, no updates. My concern with the brakes squealing has yet to be addressed when it was mentioned over a week ago, so I'm emailing them again today. Frankly I find it odd that I'm not receiving any email correspondence in return. I gave the brakes plenty of time to settle in and they're still squealing whenever I slow to a stop. I wouldn't feel the need to file a complaint here if the manager or customer service reps were a little more communicative. All I want is for someone to come check the brake and rotor work, maybe get a different tech to have a fresh set of eyes on it, and provide me with literally any update regarding the wheel cap's status. I'm not asking for a refund or anything like that. I just want my service done right.

  

  Business Response

  Date: 01/25/2024

  We addressed the customer's concerns to her satisfaction. 

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 20988025
  
  I am rejecting this response because: I have yet to receive the wheel cap and my brakes are still squealing. The tech was very helpful, very courteous during his second visit, and I sincerely believe he has done everything he could to address the squealing while working on his own; still, I was told that the wheel cap was ordered and I have yet to receive any updates about that.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:08/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th I had services provided by Spiffy. The headliner on my Audi was damaged by a product used by the technician. Spiffy has been provided photos, and a text and email the next day when it was clear the area wasn't dry and was damaged. Spiffy continued not to respond to emails, texts and phone messages aside from an email stating they don't clean headliners. In fact, they did and it caused damage. A representative of the business came out, claimed the sunroof liner was leaking (the area damaged doesn't reach the sunroof and Swedish Imports will attest there is no leak and the liner has not been replaced) and that there was mold on the liner-which Swedish Imports can also attest is not true. He offered me a free Spiffy wash, He has not provided me a written copy of the claim denial, and the Regional Manager has refused to return my calls despite claiming he would call definitively on 8/10/23. The claim denial is an outright lie, and I was not given a copy of the claim to review or sign. I have supported the company for almost ten years.

  

  Business Response

  Date: 08/17/2023

  ********************** has been a valued customer for nearly a decade, and has long been an advocate for our brand. We mishandled her concerns, and provided a less than world class customer experience. We have apologized to **********************, and are working directly with her to address her concerns to her satisfaction. 

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ********************* paid for a mobile car cleaning service to come to our house and detail my car. He paid for a package that included Hand car wash and towel dry, complete interior wipe down includong windows, complete vacuum, and he paid for $60 extra for seat shampoo. Our appointment was today at 8:00am, keys were left where promted per company so there was zero face to face contact. Company van left at 11:00am. I went outside to look at my car at 11:20. When I walked outside my windshield wipers were going off, my bkinker was on, and my whole car was left ON! With the key in the gas cap. You can tell obviously the seats have not been washed or wiped down in anyway. All dirty spots on all seats front and back. The centee console was still filthy. The cup holders were filthy. The doors and steering wheels were not clean. I have videos, i have pictures. My husband ********************* called and complained to the company snd they asked for proof. We sent all pictures over and they are still refusing to give a refund! My car does not look clean, or nice. We can not pay for this service! What did they do in my car for 3 whole hours. And WHY was my car on/ LEFT ON! Pleasee bbb please help. This is not fair. I would love to share all pictures and videos. Do NOT hire Get Spiffy!

  

  Business Response

  Date: 08/01/2023

  We apologize for the customers poor experience with us, and agree to the requested full refund.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of srvc: 04/28/23 My rims had peeling and NO DISCOLORATION, before any of the Spiffy services. I have talked to the ** multiple times and he has also stated on the phone that he agrees, and that there was no discoloration on my rims, only peeling of a clear coat. The peeling of the rims did not produce discoloration, my rims were still silver. After the service I noticed my rims were now black. There is paint damage that was caused via the scrubbing of my tires. I spoke to customer service, and gave them photos. The ** called me the next week stating that the before pics showed my rims were peeled, but he also noticed the discoloration of the AFTER SERVICE pictures and confessed to me that he thought it was because they were still wet. He also stated he were not capable of staining or providing paint damage. I responded that was false as my rims are dry and still have the very apparent black discoloration paint damages either from his cleaning solutions of from the physical scrubbing of my tires. He offered an apology and told me hed discuss it with ***************** to submit a claim. An entire month passed and I still hadnt heard back so I went back on to contact customer service to which they stated hed be calling me soon. A week passed and still heard no response. I contacted again and they said hed call in a few minutes, and again no call. I finally got him to call me back & he stated the exact same thing as before that he isnt responsible. Even though the picture before and after showed apparent discoloration.I sent him multiple videos and pictures providing clear evidence of the discoloration via paint/stain damage of my rims.said hed reach back out and another month passed to which I heard nothing back. I contacted him twice and he finally responded with THE SAME response he has said three times before. He obviously has a lack of interest in customer satisfaction by blatantly ignoring them and not updating them unless contacted multiple times.

  

  Business Response

  Date: 07/21/2023

  We take before and after photos on all work. With this customer, the before photos clearly show the very damage to the wheels the customer claims happened as a result of our service. As the issue was clearly present in our before photos, which are successive relative to work steps and time stamped and cannot be altered after the fact as a safeguard to our customers, we denied the claim. 

  

  Business Response

  Date: 07/21/2023

  We take before and after photos on all work. With this customer, the before photos clearly show the very damage to the wheels the customer claims happened as a result of our service. As the issue was clearly present in our before photos, which are successive relative to work steps and time stamped and cannot be altered after the fact as a safeguard to our customers, we denied the claim. 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17 my car was detailed. When I returned to my car, I noticed immediately that my key fob was broken (the unlock button was pushed in). When I mentioned this to the tech he said it must have happened because it was in my pocket or something. Then, when I tried to start my car, it wouldnt start. I drive a fair amount, and was NOT having problems with the key fob or car prior to this service. Finally, there was a glob of grease left on the drivers door handle. We immediately contacted customer service and were directed to email our concerns. A manager reached out and said they arent liable for the key fob because it was already like that (no) and the tech drove it fine in and out of the driveway (we dont have a driveway). We were directed to wait until Tuesday for additional help. No response on Tuesday. On Wednesday the manager reached out again that they arent liable because for the same reasons as listed before and the grease wasnt in the after picture (a far away picture). The manager continues to lie to me about the condition of my key fob instead of taking responsibility. This has been chaotic and the detail was absolutely not worth the time and money Ive spent cleaning up the mess, replacing the key fob, and trying to reach customer service.

  

  Business Response

  Date: 06/22/2023

  Good Afternoon ***************************,

  Thank you for reaching out to us regarding this issue.  I have attached photos of your vehicle after your service was completed and we do not see the grease provided in the photos.  Additionally, per your conversation with our manager in ******, our process to wash and detail your vehicle would not disable it.  Our manager stated the alternator/ignition wasnt functional at the time of service and ************** did not make the statement provided and returned the key fob in the condition it was given. Please let us know if you need any additional information.

  Best, 

  ***********************, VP Client Services

  Customer Answer

  Date: 06/25/2023

   
  Complaint: 20215245
  
  I am rejecting this response because:

  1- I have circled the grease in green in the picture you provided. From this angle you can't see the glob of grease by the handle, but you can see some of it.

  2- You have now shared 2 different lies about the functionality of my car. In reality, I know the function of my car and my key fob. I am deeply offended that rather than accept blame and hear my side of the story your company has chosen to lie, gaslight me, and tell me that I've lied. My car worked perfectly fine when I drove it to a side street from our underground garage. If it wasn't working prior to service, I wouldn't have been able to do it. Additionally, my key fob was in great condition and did not have any trouble with the unlock button. The technician never drove my car (the first lie I was told) and DID tell me it probably got damaged in his pocket.

  The fact that you/your company has told me two different excuses and both include my car in various situations that are not truthful to the situation are why I am rejecting your response. I have witnesses that would say that the technician did not drive my car to/from a driveway (the first lie I was told) because we don't have a driveway. Additionally, I have witnesses that would corroborate that my car was functioning before the service.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 06/27/2023

  Good Morning **************************,

  I appreciate you pointing out the grease and I apologize for missing it in our photos as it was quite hard to see.  I have provided you a $30 refund for the inconvenience.

  However, per our general manager, the technician did not drive the car due to the ignition issue and that was why it was moved by you.  Our manager also re-confirmed that the tech did not damage the key fob.  

  Please let me know if you need anything else.

  Sincerely, 

  ***********************, VP Client Operations, Spiffy

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them for a mobile car was but they scratched my paint. They aren't taking responsibility and I know the scratches came from them because I had my car recently detailed, buffed, and waxed just before hiring them and it was completely scratch free.

  

  Business Response

  Date: 04/24/2023

  Good Morning **********************,

  Attached are the pictures of the exterior of the vehicle.  The heavy mud and dirt on the vehicle was removed per the service requested.  Our local management team has reached out to you and the scratches pointed out could not have been caused by ************** or technology.  *********** requested is a hand wash and towel dry with microfiber towels.

  Please let us know if you have any other questions.

  

  Business Response

  Date: 04/24/2023

  Attached are the referenced images for clarification

   

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19557215
  
  I am rejecting this response because: the car was detailed, ******************* weeks before your technicians attempted to wash my Jeep. The scratches came from them washing the paint with dirt still on it. 
  

  Its pathetic when a business wont own up to their faults. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A total of $179.00 was paid to Spiffy on Jan 26,2023. I made a call to Spiffy at 9:51 AM 01/27/2023 to discuss my problem. I was offered a discount for the car interior. I was told that management would give me a call on Monday. No call. My car paint is damaged with pictures to prove. I called again to get an update 01/28/2023, no management.

  

  Business Response

  Date: 02/03/2023

  Good Afternoon Ms. **********, 

  I hope you had a good experience with our General Manager in the area since he has reached out to you and had your car touched up.  We will not be taking responsibility for the scratches mentioned due to photographs we have of the vehicle prior to the service.

  Please let me know if you have any further questions.  We appreciate your business and we look forward to servicing you again.

  Sincerely,

  ****** *****, VP of Client Operations

   

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/11/22 I had my car detailed by a Spiffy employee who came to my apartment complex. He detailed the car for around four hours. When I went to retrieve my car I noticed the car was on. The car also was completely out of gas, even though it had about 2 gallons in it prior to the detail, and my AC was blasting. I do not ever blast the AC, I barely even turn it on. He did a great job so I tipped him. He said to use venmo instead of the app. When I went to drive my car less than a mile home I noticed the battery light and the check engine light was on and the engine was making a strange sound. I called customer service on the morning of 9/12/22 about the issue. They said a supervisor would come out on 9/13/22. The mechanic came, laughed at me, did not bring his own equipment, and spoke in a condescending manner. He pulled my serpentine belt out of my car and left me with it, telling me it wasn’t their fault and would be “only $20 to fix anyway”. I did not ask anyone to take the belt out of my car. He left his equipment in my car too. After we went back and forth he finally gave me his managers number. His manager was unhelpful, stating it wasn’t their fault because the car wasn’t turned on in their possession. I told him it was, as per the issues above. I also saw the car running when I went to retrieve it. He said he would get back to me now that he knew this information. He never got back to me, so I called both him and customer care. His voicemail box was full. Customer care went straight to voicemail, on multiple occasions. I sent numerous emails and chats. No responses. On 9/15/22, I called customer service from another number to which they picked up and did not go straight to voicemail, showing they had my phone number blocked. They said to call them back tomorrow morning, but refused to give me a name to ask for or tell me who was “handling my case”. I spent around $300, and have not had a car for four days now. I have travel expenses and a broken car.

  

  Business Response

  Date: 09/23/2022

  Dear Ms. *******,
  
  We profusely apologize for your bad experience with our team, we take these matters with the utmost seriousness and greatly appreciate you bringing it to our attention.  
  
  Regarding your service on September 11th, 2022, our mechanic was not comfortable driving a manual transmission so we are aware that he asked you to move your vehicle to the area where he performed the service — onto our wash mat, and off of it.  The car was not turned on during the service aside from when it was moved.
  
  Our supervisor inspected your reported issues on September 13th, 2022 and as he arrived he tested the battery and found it was at 11.9 volts, which is normal. When he plugged in the OBD scanner and started the car, he found that the car was not charging, but no other issues were detected. He then looked under the car and found a worn and cracked (which indicates very high mileage) serpentine belt had slipped off and was hanging from the engine.  This issue could not have been caused by a service of ours, because the belt isn't exposed under the vehicle. Even if the belt was exposed, the sprayers we use under the vehicle have the water pressure split between several nozzles in a line, which significantly lessens the output to any single point under the car. The belt on the vehicle is comparatively short since it only runs 3 accessories and has 6 ribs to hold itself on track — it would be extremely difficult to remove without releasing the belt tensioner.
  
  We also apologize for the confusion regarding the attempts to contact our customer care team. We did receive your calls and emails, however once a damage claim is submitted we encourage contact directly with the supervisor involved until a resolution has been reached.
  
  We have attached all of the before and after photos from your service and I hope this brings clarity and closure to this situation.
  
  Best Regards,
  
  The Spiffy Management Team

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18032909
  
  I am rejecting this response because:

  This response is not a true reflection of your company’s actions. The person who washed my car had my car on, which I have profusely told every single one of you and you all seem to not understand or you simply will not address it. I walked up to my car being on, and my gas was completely empty. Further, my AC which I do not use was blasting. 

  On top of that, no one has adressed that you all blocked my phone number and the terrible customer service of the mechanic. 

  I will accept your response once your either refund me or pay for my car to be fixed. You all could propose an alternative, but there needs to be some type of compensation for this besides you all sending me responses to my google reviews that are not true to the situation.

  
  Sincerely,
  
  Nicole Falcone

  

  Business Response

  Date: 09/27/2022

  Good Morning Ms. *******,

  I understand your frustration and I apologize for the situation.  As we stated previously, we did receive your calls and emails, however once a damage claim is submitted we encourage contact directly with our supervisor until a resolution has been reached.  Our customer care team does not possess the knowledge to provide you with accurate information regarding whether or not our services could cause the damage reported.

  When you say the mechanic, I assume you mean the Supervisor who inspected your vehicle.  We apologize if he was unprofessional and we will be following up on your behalf.

  You provided a 5 star review of your initial service despite all of the reported issues.  We would like to offer you a refund of $80 to cover the gas and cost of the belt.  We are unable to offer you a full refund based on the before/after photos previously attached because they prove we provided a full cleaning service.

  Please let us know if you are willing to accept this and we will process it in a timely manner.

  Customer Answer

  Date: 09/27/2022

  
  Complaint: ********
  
  I am rejecting this response because I gave 5 stars before I noticed your employee broke my car. I have tried to change my rating multiple times on the app, but it will not allow me to. Further, I never said the cleaning was bad. I think he did an amazing job cleaning my car and I have no qualms with that, nor have I ever said I did. That is not and was not the issue.

  The cost to fix the belt is over $250 which does not address that I have not had a car for two weeks now, nor does it address the $11,000 I lost because I could not sell my car. Asking for a full refund including tip is more than reasonable given that the total I have lost now is over $12,000. $80 does not cover anything nor is that a remotely acceptable amount to offer. Thank you.

  
  Sincerely,
  
  ****** *******