Complaints

This profile includes complaints for Michael Jordan Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Michael Jordan Nissan

  3930 Durham Chapel Hill Blvd Durham, NC 27707-2522

  
• 

  Michael Jordan Nissan

  PO Box 51369 Durham, NC 27717-1369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2021 I purchased my vehicle which is a 2020 Nissan Sentra from Michael Jordan in Nissan. After purchasing the vehicle, I noticed that there was a rodent chewing wires underneath the hood of my vehicle. I then took the car back to Michael Jordan Nissan for them to repair the rodent issue that was on the vehicle prior to be buying the vehicle on July 2, 2021 and they claim to have fix the issue. Fast forward to around a year and I am currently experiencing misfiring issues on my first cylinder of the vehicle. I took the car to another Nissan dealership, which is a ************************* Nissan for the repair to fix the misfire issue. They determined that the misfiring is due to wiring issue with the harness to cylinder one. So that means that Michael Jordan Nissan did not properly repair the wiring for that harness when I took it back to them for that repair. Ive been called Michael Jordan Nissan and informed them that the wire repair that they did back in 2021 was not completed properly because I am currently experiencing issues with my engine due to wiring , they then told me that theres nothing that they can do and that they should add that I should have took the car to them so they can take a look at the vehicle instead of ************************* Nissan. But that was not possible because my engine was misfiring and I cannot drive the vehicle all the way to ****** ************** from ********** **************. I just want Michael Jordan Nissan to repair what they were supposed to have repaired from the beginning.

  

  Business Response

  Date: 07/24/2023

  We did a wire repair as part of a courtesy (no charge) after *********** bought a pre-owned 2020 Sentra from ** with **** miles. *** repair was done with **** miles on 7/2/2021. We have not heard from *********** for over 2 years and ***** miles of driving. *** repair we did has long past any type of repair guarantee (12mos/12kmiles). We decline to participate any further. 

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20346291
  
  I am rejecting this response because: the wire job that was done is faulty. As stated by another Nissan dealership. I am not a wire technician so I am unable to tell if a wire job is done correctly or not; but **** driven does not affect wires making other components in my vehicle to fail. I have had the vehicle since June of 2021 and no damage has been done to any wire since it left the lot of ******* Jordan Nissan. So the damage occurred before I purchased the vehicle which is why I brought it back to have the chewed up wired replaced not just taped up like ************************* Nissan said they were. That means that the repair was never done, they just taped it up. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/25/2023

  We stand by our previous reply. Nothing has changed. 

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DTC P1777 STEP MOTOR - CIRCUIT I brought my 2014 Nissan Rogue in for repair at Michael ****** Nissan. I informed the technician that my vehicle has a diagnostic code DTC P1777 and I wanted the harness circuit replaced. He informed me $180.00 to do a diagnostic and would be credited to any word done. I said ok and gave him the key and he escorted me to the lobby. 45 minutes later he came into the lobby with the technician assign to work on my vehicle and recommended I change the valve body, I asked him why? what was wrong with the valve body as no error code indicated it needed to be replaced. His response was it appears it was worked on prior and pan was replaced. That not a reason to change a valve body. I informed him I want to just replace the issue the vehicle was having which is the circuit/harness which sits next to the stepper motor and he said Ok. At which he informed the technician it would only take an hour. I continued waiting in the lobby for another 45 minutes when the service advisor returned and asked me if I could leave my vehicle overnight. He stated the technician leaves at 4:30 and would not be able to finish working on my vehicle, I said ok, I asked for a loaner but he said they do not provide any. I got a ride home. The next day I called and inquired on the status of my vehicle, it wasn't ready. I receive a call from the service manager that he recommends I replace the valve body, no reason provided. I informed him that I only wanted to replace to stepper motor circuit/harness which may be short or open he told me he will get back to me. Then I received a call from the Director who stated he recommends I replace valve body, no reasons provided but if I don't MICHAEL JORDAN NISSAN will not be working on my 2014 Nissan Rogue! The *** Manual DTC P1777 STEP MOTR CIRC ********************************* or connectors step motor circuit is open or short. Repair open circuit or short to ground or short to power in harness or connectors.

  

  Business Response

  Date: 04/26/2023

  ******************* brought her 2014 Rogue for a diagnosis of a "check engine light" on issue. She mentioned a possible harness/circuit issue based on info she had gathered somewhere else. When we diagnose an issue, specific equipment only Nissan provides us, is used. ********************, I believe, had a *** repair done somewhere or one was done prior to her having the vehicle. The *** (transmission) was failing as of our diagnosis. The "circuit" she referred to is actually part of the *** and is not what is failing. We recommended that the sub assembly, which is a major part of the *** be replaced and ******************** declined the repair and wanted to debate what was wrong. I decided, even if she wanted to do the repair, not to work any further on her vehicle. As a courtesy, we exchanged the *** fluid (which was the wrong one, when we got it) with proper fluid and didn't charge her for the diagnosis or the fluid. I informed her that her vehicle is ready to be picked up. 

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new ****** and I know it's kind of my fault that I didn't look it all over but I needed a van to get work done so I was in a bit of a hurry and assumed that a brand new vehicle would be just that and not need to be inspected. The paint job is below average at best, spots missing paint, runs, scratches and dings on a brand new vehicle. I told a manager and he's supposed to be sending me a tube of touch up paint (which is already kind of pathetic since my vehicle is supposed to be brand new) but that was at least 5 months ago and still no touch up. The brakes started squealing like school bus brakes after less than a week of driving. I asked the mechanic about it and he says that's the way it's supposed to be. After I left I was thinking "wait a minute, if that's how it's supposed to be then why aren't all the other vans squealing and screeching every time they stop". The place they sent my van to get the shelf system installed screwed up my interior roof when they jammed the rack for the shelf against it. They're supposed to get up with me to fix it (still, the hassle of buying a BRAND NEW van and then not being able to work because you have to have it fixed is ridiculous), but I haven't heard anything in about 5 months. The rear light was letting water in when I first got it so I had to get that fixed. After less than 15000 miles, the exhaust already smells like burning plastic and the engine rattles like an old 150,000 mile truck. I called one time to ask if I had to go there to use my oil change plan that I'm paying extra for because I the salesman said I could go to jiffy lube also but the person on the phone acted like I was such a burden and told me they didn't know I would have to find out myself..... really? What kind of business is this? The arm rest on my chair just fell off and the bolt that's dosed to hold it is broken and rusted.

  

  Business Response

  Date: 05/31/2022

  We have been more than happy to try to address *******'s concerns and will continue to do so. We had set up touch up previously with no response last year. We gave directions to go to the shelf vendor last year because of his proximity to that location. We fixed the moisture in light issue and have heard no more about the brakes when the Van was here on 11/4/21 and 1/28/22. We would like ******* to be happy with his van.

  

  Business Response

  Date: 05/31/2022

  We would be glad to address all issues if given ample time. The communication broke down last year but I can try to help. I am just getting involved now. 

  Customer Answer

  Date: 06/03/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Being glad to help with ample time is getting my vehicle fixed. What exactly is ample time if almost five months isn't enough? When will these issues be fixed, how long will it take and what kind of van would I be loaned while waiting for my van? I can make a decision easier if I have some real details like this. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/4/2022 - brought 2020 Nissan Pathfinder to Michael Jordan Nissan for collision repair. 1/7/2022 Michael Jordan Nissan indicated that collision staff out for COVID no repairs on vehicle yet. 1/28/2022 - weekly calls to Michael Jordan Nissan to find out status update on repairs. March 15, 2022 Michael Jordan Nissan indicates that they cannot get the airbag Module. We found the air bag module in Quebec Canada at a Nissan Dealer. Provided the airbag module to Nissan - Michael Jordan. Michael Jordan Nissan indicates that the airbag module is from Canada - they cannot use the part. 4/11/2022 - received all data from ******** - indicates they paid Michael Jordan Nissan. We went to retrieve the car without the airbag module. Michael Jordan Nissan indicates that they are still owed $4,000 from ******** Insurance for the vehicle. ******** has not been billed for these repairs nor were these repairs authorized by ********. Michael Jordan will not release the vehicle. They still have not billed ********. Michael Jordan Nissan is not following Standard Operating Procedure and it holding my car hostage. I have been without a car for more than 4 months. While I continue to pay an $800 payment to Nissan Finance for a vehicle that Michael Jordan Nissan is holding Hostage. They have not completed repairs - the indicate that the airbag module will come in - in 4 days. But, likely, I won't get my car back for many months. I purchase 2 airbag modules - they have indicated neither work. They do not seem to care about the stress and inconvenience being without a vehicle is under these trying times.

  

  Business Response

  Date: 04/22/2022

  Business Response /* (1000, 5, 2022/04/11) */ Contact Name and Title: **** ********* Service Dr Contact Phone: ************ Contact Email: *********************** This has been a frustrating situation for everyone involved. Unfortunately, Mr/Mrs ******** have been without a vehicle through no fault of ours. He has some bad info about these parts he bought but other than that it's been one part on backorder for several months. It was about a $15000 collision repair that takes several supplements through insurance. Believe me we want this vehicle done as much as Mr/Mrs ******** do. The part is scheduled to arrive in a few days. We are crossing our fingers. Business Response /* (4000, 12, 2022/04/19) */ ***Document Attached*** ****** ******** picked up finished vehicle on 4/18/22 and received his parts he bought that weren't used. Consumer Response /* (2000, 14, 2022/04/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I had to pay $900 to pick up my vehicle. My insurance copay is $500. Nissan didn't bill the insurance properly or deal with this additional amount correctly. They waited until the last minute! If I wanted this car in this Century...I had to pay. They do not follow North Carolina rules...charge the insurance prior to completing the work. They do the work then send a bill to the insurance carrier. My recommendation, go somewhere else for collision work.