Complaints

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 22, 2021 I purchased my vehicle which is a 2020 Nissan Sentra from Michael Jordan in Nissan. After purchasing the vehicle, I noticed that there was a rodent chewing wires underneath the hood of my vehicle. I then took the car back to Michael Jordan Nissan for them to repair the rodent issue that was on the vehicle prior to be buying the vehicle on July 2, 2021 and they claim to have fix the issue. Fast forward to around a year and I am currently experiencing misfiring issues on my first cylinder of the vehicle. I took the car to another Nissan dealership, which is a ************************* Nissan for the repair to fix the misfire issue. They determined that the misfiring is due to wiring issue with the harness to cylinder one. So that means that Michael Jordan Nissan did not properly repair the wiring for that harness when I took it back to them for that repair. Ive been called Michael Jordan Nissan and informed them that the wire repair that they did back in 2021 was not completed properly because I am currently experiencing issues with my engine due to wiring , they then told me that theres nothing that they can do and that they should add that I should have took the car to them so they can take a look at the vehicle instead of ************************* Nissan. But that was not possible because my engine was misfiring and I cannot drive the vehicle all the way to ****** ************** from ********** **************. I just want Michael Jordan Nissan to repair what they were supposed to have repaired from the beginning.

  

  Business response

  07/24/2023

  We did a wire repair as part of a courtesy (no charge) after *********** bought a pre-owned 2020 Sentra from ** with **** miles. *** repair was done with **** miles on 7/2/2021. We have not heard from *********** for over 2 years and ***** miles of driving. *** repair we did has long past any type of repair guarantee (12mos/12kmiles). We decline to participate any further. 

  Customer response

  07/25/2023

   
  Complaint: 20346291
  
  I am rejecting this response because: the wire job that was done is faulty. As stated by another Nissan dealership. I am not a wire technician so I am unable to tell if a wire job is done correctly or not; but **** driven does not affect wires making other components in my vehicle to fail. I have had the vehicle since June of 2021 and no damage has been done to any wire since it left the lot of ******* Jordan Nissan. So the damage occurred before I purchased the vehicle which is why I brought it back to have the chewed up wired replaced not just taped up like ************************* Nissan said they were. That means that the repair was never done, they just taped it up. 
  
  Sincerely,
  
  ***********************

  

  Business response

  07/25/2023

  We stand by our previous reply. Nothing has changed. 

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DTC P1777 STEP MOTOR - CIRCUIT I brought my 2014 Nissan Rogue in for repair at Michael ****** Nissan. I informed the technician that my vehicle has a diagnostic code DTC P1777 and I wanted the harness circuit replaced. He informed me $180.00 to do a diagnostic and would be credited to any word done. I said ok and gave him the key and he escorted me to the lobby. 45 minutes later he came into the lobby with the technician assign to work on my vehicle and recommended I change the valve body, I asked him why? what was wrong with the valve body as no error code indicated it needed to be replaced. His response was it appears it was worked on prior and pan was replaced. That not a reason to change a valve body. I informed him I want to just replace the issue the vehicle was having which is the circuit/harness which sits next to the stepper motor and he said Ok. At which he informed the technician it would only take an hour. I continued waiting in the lobby for another 45 minutes when the service advisor returned and asked me if I could leave my vehicle overnight. He stated the technician leaves at 4:30 and would not be able to finish working on my vehicle, I said ok, I asked for a loaner but he said they do not provide any. I got a ride home. The next day I called and inquired on the status of my vehicle, it wasn't ready. I receive a call from the service manager that he recommends I replace the valve body, no reason provided. I informed him that I only wanted to replace to stepper motor circuit/harness which may be short or open he told me he will get back to me. Then I received a call from the Director who stated he recommends I replace valve body, no reasons provided but if I don't MICHAEL JORDAN NISSAN will not be working on my 2014 Nissan Rogue! The *** Manual DTC P1777 STEP MOTR CIRC ********************************* or connectors step motor circuit is open or short. Repair open circuit or short to ground or short to power in harness or connectors.

  

  Business response

  04/26/2023

  ******************* brought her 2014 Rogue for a diagnosis of a "check engine light" on issue. She mentioned a possible harness/circuit issue based on info she had gathered somewhere else. When we diagnose an issue, specific equipment only Nissan provides us, is used. ********************, I believe, had a *** repair done somewhere or one was done prior to her having the vehicle. The *** (transmission) was failing as of our diagnosis. The "circuit" she referred to is actually part of the *** and is not what is failing. We recommended that the sub assembly, which is a major part of the *** be replaced and ******************** declined the repair and wanted to debate what was wrong. I decided, even if she wanted to do the repair, not to work any further on her vehicle. As a courtesy, we exchanged the *** fluid (which was the wrong one, when we got it) with proper fluid and didn't charge her for the diagnosis or the fluid. I informed her that her vehicle is ready to be picked up. 

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new ****** and I know it's kind of my fault that I didn't look it all over but I needed a van to get work done so I was in a bit of a hurry and assumed that a brand new vehicle would be just that and not need to be inspected. The paint job is below average at best, spots missing paint, runs, scratches and dings on a brand new vehicle. I told a manager and he's supposed to be sending me a tube of touch up paint (which is already kind of pathetic since my vehicle is supposed to be brand new) but that was at least 5 months ago and still no touch up. The brakes started squealing like school bus brakes after less than a week of driving. I asked the mechanic about it and he says that's the way it's supposed to be. After I left I was thinking "wait a minute, if that's how it's supposed to be then why aren't all the other vans squealing and screeching every time they stop". The place they sent my van to get the shelf system installed screwed up my interior roof when they jammed the rack for the shelf against it. They're supposed to get up with me to fix it (still, the hassle of buying a BRAND NEW van and then not being able to work because you have to have it fixed is ridiculous), but I haven't heard anything in about 5 months. The rear light was letting water in when I first got it so I had to get that fixed. After less than 15000 miles, the exhaust already smells like burning plastic and the engine rattles like an old 150,000 mile truck. I called one time to ask if I had to go there to use my oil change plan that I'm paying extra for because I the salesman said I could go to jiffy lube also but the person on the phone acted like I was such a burden and told me they didn't know I would have to find out myself..... really? What kind of business is this? The arm rest on my chair just fell off and the bolt that's dosed to hold it is broken and rusted.

  

  Business response

  05/31/2022

  We have been more than happy to try to address *******'s concerns and will continue to do so. We had set up touch up previously with no response last year. We gave directions to go to the shelf vendor last year because of his proximity to that location. We fixed the moisture in light issue and have heard no more about the brakes when the Van was here on 11/4/21 and 1/28/22. We would like ******* to be happy with his van.

  

  Business response

  05/31/2022

  We would be glad to address all issues if given ample time. The communication broke down last year but I can try to help. I am just getting involved now. 

  Customer response

  06/03/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Being glad to help with ample time is getting my vehicle fixed. What exactly is ample time if almost five months isn't enough? When will these issues be fixed, how long will it take and what kind of van would I be loaned while waiting for my van? I can make a decision easier if I have some real details like this. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  1/4/2022 - brought 2020 Nissan Pathfinder to Michael Jordan Nissan for collision repair. 1/7/2022 Michael Jordan Nissan indicated that collision staff out for COVID no repairs on vehicle yet. 1/28/2022 - weekly calls to Michael Jordan Nissan to find out status update on repairs. March 15, 2022 Michael Jordan Nissan indicates that they cannot get the airbag Module. We found the air bag module in Quebec Canada at a Nissan Dealer. Provided the airbag module to Nissan - Michael Jordan. Michael Jordan Nissan indicates that the airbag module is from Canada - they cannot use the part. 4/11/2022 - received all data from ******** - indicates they paid Michael Jordan Nissan. We went to retrieve the car without the airbag module. Michael Jordan Nissan indicates that they are still owed $4,000 from ******** Insurance for the vehicle. ******** has not been billed for these repairs nor were these repairs authorized by ********. Michael Jordan will not release the vehicle. They still have not billed ********. Michael Jordan Nissan is not following Standard Operating Procedure and it holding my car hostage. I have been without a car for more than 4 months. While I continue to pay an $800 payment to Nissan Finance for a vehicle that Michael Jordan Nissan is holding Hostage. They have not completed repairs - the indicate that the airbag module will come in - in 4 days. But, likely, I won't get my car back for many months. I purchase 2 airbag modules - they have indicated neither work. They do not seem to care about the stress and inconvenience being without a vehicle is under these trying times.

  

  Business response

  04/22/2022

  Business Response /* (1000, 5, 2022/04/11) */ Contact Name and Title: **** ********* Service Dr Contact Phone: ************ Contact Email: *********************** This has been a frustrating situation for everyone involved. Unfortunately, Mr/Mrs ******** have been without a vehicle through no fault of ours. He has some bad info about these parts he bought but other than that it's been one part on backorder for several months. It was about a $15000 collision repair that takes several supplements through insurance. Believe me we want this vehicle done as much as Mr/Mrs ******** do. The part is scheduled to arrive in a few days. We are crossing our fingers. Business Response /* (4000, 12, 2022/04/19) */ ***Document Attached*** ****** ******** picked up finished vehicle on 4/18/22 and received his parts he bought that weren't used. Consumer Response /* (2000, 14, 2022/04/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I had to pay $900 to pick up my vehicle. My insurance copay is $500. Nissan didn't bill the insurance properly or deal with this additional amount correctly. They waited until the last minute! If I wanted this car in this Century...I had to pay. They do not follow North Carolina rules...charge the insurance prior to completing the work. They do the work then send a bill to the insurance carrier. My recommendation, go somewhere else for collision work.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Fr ******* ***** ************ ***************** Phone #*********** Ref: Unethical sales practice and good faith Date: 03/10/22 To: Michael Jordon Nissan/ ********* ******* This is in regards to a complaint from ******* ***** and conduct of Michael Jordon Nissan and Sales manager Mr. *******. This being the most recent interaction prior to other incidents with Mr *******(sales manager) ON 01/25/2022 I ask Mr ******* through texting if the 2022 Kicks and gray I saw on there website still available. Mr ******* said it was and would email a credit application and text with my SSN returned . I informed Mr.******* to use the same bank who financed my 2021 kicks because I could not have any more inquires in my credit file and to let me know the figures and proposal before submitting to my bank. Mr.******* told me he would work on the numbers and get back with me which he never did and or discuss the total amount of $32,547.00 to be submitted or any meeting of the minds or agreement to move forward with my consent before before submitting the credit application . Mr. ******* proceeded without my consent and knowingly the bank would likely deny the loan and the amount of $32,547.00 Mr ******* did not communicate with me on any proposal or agreement on amount on monthly payments which would accede my ability to make. Mr. ******* sales practice was not and good faith and unethical with know meeting of the mind with me as a consumer. Also by submitting the credit application without giving me any details of the proposal of the sale, amount and what monthly payments I could afford to make. MR. ******* has been deceiving and his honesty and his unethical objectives and sales to accommodate the consumer.

  

  Business response

  03/15/2022

  Business Response /* (1000, 5, 2022/03/15) */ Mr. ***** purchased a 2021 Nissan Sentra from Michael Jordan Nissan on 04/20/2021. @ JULY of 2021 Mr. *****, contacted *** *******, his prior sales consultant, asking to trade out of his Sentra citing dissatisfaction with the size, equipment, and factory paint (color etc). On 7/23/2021 MJ Nissan traded Mr. ***** out of his Sentra into a 2021 Kicks. Seven months later, Mr. ***** again contacted *** ******* on 2/25/2022 asking if he could exchange his 2021 kicks for a different color Kicks. Mr. ******* explained that seven months later we can't simply exchanged colors, but that we would attempt to assist by potentially trading his Kicks on a 2021 of a different color. This is highly plausible given the value of his 2021 in light of the current used car market. However, as was explained to Mr. *****, being able to facilitate this on his behalf and remain cognizant of his payment expectations would rely solely on what financial terms we could procure on his behalf from a lender different than his current given program and/or term constraints and in order to proceed we would need to submit an application to said lenders. Mr. ******* sent a link for the application to Mr. ***** via email. Mr. ***** completed and submitted the application on 2/25/2022 at 4:41 pm the time stamp of which is attached. We subsequently were not able to facilitate terms that were agreeable to Mr. *****. MJ Nissan would be more than willing and eager to revisit this potential transaction on Mr. *****'s behalf if he is so inclined to do so. Consumer Response /* (3000, 7, 2022/03/16) */ My complaint is related to my interest and the interaction taking place on March 25,2022 with Michael Jordan Nissan and Mr *******, sales manager to trade in my 2021 kicks and know transparency from Mr ******* on how he put together or structured a proposal of $32,547.00. I did not know about any proposal and this amount until receiving to denial letters from lenders. Mr ******* did not relate or give me the opportunity to agree or decline on the purchase amount and without my consent to submit to my bank or any lender. On March 7, 2022 Mr ******* apologized for the miscommunication. On March 9.2022 I asked Mr ******* through text if he could send me a copy of the initial proposal and how Mr ******* got to $32,547.00 and also a copy of the credit application. Mr ******* told me the GSM who submitted the proposal was off and would have to to wait until the next day to access it. I was then told by Mr ******* the information was not saved to their system and would see what he could do to draft and or rewrite a copy of the proposal and credit application . I have not heard back from Michael Jordan Nissan or Mr ******* until after I submitted my complaint. This is unethical sales practice and or process from Michael Jordan Nissan and Mr ******* has damaged my credit score and financial status and future opportunity. I'am open to discuss the structure of $32,547.00 and or any alternative. Business Response /* (4000, 9, 2022/03/16) */ MJ Nissan will be happy supply consumer with time stamped application that he submitted electronically. **** *****, GSM, will reach out to Mr. ***** to revisit the deal structure. Consumer Response /* (2000, 11, 2022/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I look forward to Mr ***** call to revisit the initial deal structure and any alternative. Thank you Consumer Response /* (3000, 19, 2022/03/23) */ I have not received a call from Michael Jordan Nissan , Mr **** ***** (GSM) or Mr ******* . Mr ***** initially said he would be willing and eager to call and reach out to me and revisit initial sales structure.. Business Response /* (4000, 21, 2022/03/23) */ **** ***** has attempted to call Mr. ***** on two occasions at the number we have in our system which we have confirmed this morning is different from the number he has communicated to Mr. ******* from. **** will reach out to Mr. ***** on that alternate number today and attempt to assist. Consumer Response /* (2000, 23, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr ***** contacted Mr ***** on March 23,2022 and Mr ***** is satisfied with resolution. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩